ComplaintsforJPMorgan Chase & Co.

Bank

Additional Complaint Information

Customer Complaint:

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Initial Complaint
03/27/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am writing to bring to your attention a troubling situation regarding the theft of my car and subsequent issues with credit reporting and assistance from relevant authorities and institutions. This is the 42 report I am filing regarding this matter, and I urge you to take it seriously. The thief, ***** ***********, stole my car ***** -***** ******** *** **** ***** *** ****************from the ***** *** ***** ******* ******** employees' private parking on February **, 2023, at ***** **. Because I was that employee for **** ***** ****** ******* ********, I have filed a police report with the ******* ****** **********, case number *********. The thief's shop address is **** ********** *** ******* ** *****, under the business name ******** ****** ******** ******* *** *** ***********. Despite reaching out to multiple departments, including the ****** ****** ********* **********, the ******* ****** **********, ****, ***** ****** ******** *******, my financing institution Chase Bank, and my insurance company, I have received no assistance. Even more troubling is the fact that my credit report has been tampered with. ******* has removed my mortgage and installment accounts' credit history, including my car loan with JPMCB auto, despite my payments being up to date. Furthermore, Chase Bank has inexplicably congratulated my sister, the cosigner, on paying off the car loan, even though I am the owner and have been making all payments. This has caused confusion and distress. I am requesting your urgent intervention to rectify this situation. I need the title of the car in my name, ***** ********, as soon as possible. Additionally, I urge you to investigate why Chase Bank and other relevant institutions have failed to assist me in recovering my stolen car. I appreciate your attention to this matter and thank you for your assistance.
Business response
04/01/2024
We responded to our customer’s concerns. We understand that our customer is not satisfied with our response, but without new information to review, our decision will not change.
Initial Complaint
10/02/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Without warning, Chase Bank, closed our bank accounts and refuses to give any reason for why they closed the account. They have created a ton of work on our end forcing us to create a new account. Horrible customer service and poor treatment of a small business. The account has always been in good standing with low volume of transactions.
Business response
10/16/2023
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you
Customer response
10/26/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

The business did not give any additional detail beyond saying we closed your account and the decision isnt changing. There was no offered resolution for the time they wasted or added expenses weve incurred in setting up new accounts where. No apologies, nothing. ******* contacted me, didnt know my name, was clearly unprepared and unprofessional Im wondering if he even read the escalation. After a week of them contacting me and saying they were looking into it, they came back with the above response, further causing disruption in my time.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business response
11/07/2023
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
05/24/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
5/24/22 I need chase bank to mail to my address on file my april 2022 and may 2022 bank statement and credit card statement. I never gave chase bank written or verbal permission to go paperless. Please see my attached communication to chase bank which again states to mail both my paper bank statements and credit card statements to my address on file each month. And chase bank phone clerk **** should be more courtesy to chase bank customers over the phone. Im a disabled veteran and need assistance from BBB in this matter. Thank you.
Business response
06/08/2022
We responded to our customer in our letter dated June 8, 2022. Our customer is free to share our response with you.
Customer response
06/28/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I’m rejecting chase response because each month by mail, I’m supposed to receive a paper statement for my chase bank account and a paper statement for my chase credit card. I never gave chase written or verbal permission opting out of monthly paper statements or to go paperless… In addition, when I went to the chase drive-thru recently for a withdrawal. Chase female employee almost smashed my hand in the chase drive-thru drawer where customers receive money withdrawals. She was not paying attention talking to another chase employee standing next to her while trying to service me. I put the chase female employee name in my original BBB complaint against chase.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** *******

Business response
08/22/2022
We responded to our customer’s concerns in our letter dated August 22, 2022. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer response
09/07/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Thanks BBB for your help chase has to get better at handling customers chase banking accounts because I’m having to file with the Office of Inspector General, and FTC on chase on many levels including customers having access to their accounts via automated system, online, or bank transfers etc.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** *******
Initial Complaint
04/06/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am requesting assistance with my dispute with ***************** Chase regarding fraud. I received a text alert with a web link from a hacker posing as ***************** Chase. The text alerted me that I needed to take immediate action to unlock my account. In order to unlock my account the text message requested I click on the link and send a picture of my State ID, a picture of my debit card (front and back) and also a photo of myself without glasses or headgear. The steps I have taken to prove to ***************** Chase that I was a victim of fraud are as follows: On March 1st, 2022 Hackers compromised my account and withdrew $4,000. 1.) I realized my account had been compromised on March 2nd, 2022. I also contacted Chase on this date. Results: The Chase representative then opened a dispute on my behalf and stated I should hear from them in **** business days. On March 9th Chase sent me a letter stating they closed my dispute because they believed the transaction was authorized. 2.) On March 9th I visited the Chase Branch to speak to a representative regarding the letter. Results: The Chase representative provided the fraud department's phone number. 3.) On March 9th I called the fraud department and they requested additional evidence. I then provided a screenshot of the text message I initially received, a screenshot of the email I received when the hackers created a ****** wallet, and a full description of the incident. Results: The Chase representative stated that they would re-open the dispute and re-investigate the claim, and would hear back from them in **** business days. Results: On March 15th I received a second denial letter from Chase. 4.) I called the **************** and requested to speak to a supervisor, and they transferred me to ****, from the executive office, who requested me to email all the proof I previously sent to them. Results: On March 22nd, a Chase representative called me to make me aware that the dispute will remain closed. Still fighting till this day.
Business response
04/22/2022
We responded to our customer's concerns by phone on April 22, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer response
04/27/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I still havnt been issued my refund back to my account for i am not at fault from being scammed nor am i the only one that has been scammed so i dont feel its fair to me. I trusted chase to keep my money safe and it wasnt. I made police report and a detective was assigned to my case found a suspect in which they are trying to identify so i can press charges. So i want to continue my case
and complaint.
Want my moneys returned due to being scammed and my bank couldnt keep it safe nor sent me any emails when money was being withdrawn from my account numerous times all with the same day back to back nor was I contacted.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************

Business response
04/29/2022
We responded to our customer's concerns by phone on April 29, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer response
05/02/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Have not received a full refund on monies thats was stolen from my account due to fraud & scammers. I feel I should be fully refunded my $4000 that was stolen because I expected my money to be fully protected by my bank in which is chase. Its not my fault i was scammed via text i thought it was a text from chase thats was it stated i did what was told of me to do i didnt know i was paranoid that my account was locked. Ive sent everything that was asked to chase even a police report that a detective is fully investigating. Again i should be fully refunded because chase was supposed to protect my account

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************
Initial Complaint
03/28/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had a company named ******* take an unauthorized amount out of my checking account. I filed claim with back and they reversed a few, but more came out. I put stop payment on this debit at branch managers suggestion and then two more came out. I went in to branch again where they contacted claims. Claims assured then this would be resolved. They reversed one, but not the other. Then they took back 2 of the reversals and caused about 11+ NSF charges. I went in branch again (I have paralyzed vocal cords and can only whisper, so they don't want to bother with me on the phone). I was told these were reversed because I hadn't filled out dispute form ..so I filled out dispute and had it faxed from branch Still they didn't give me my money back so I went in to branch again and again .since I've been complaining,. They've disabled my ability to use secure messaging area of app. My complaints have been ignored. They promised to return the now 3 $402 26 debits and 11 NSF charges but it's never been done. The claims people seem to be passive agressively harassing my by denying my ability to write to them..I'm 64 and on social security. $1200+ is a lot of money for me to lose . My acct is now ****+ and I can't even go to my doctor, bring my husband to hospital which is needed today, can't get gas to go home. It's an absolute nightmare. All because chase claims won't correct a mistake or negligence to correct mistake I need that money WEEKS AGO . They just keep playing with my account and denying services
Business response
05/04/2022
We responded to our customer's concerns by phone on May 4, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
03/15/2022
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My father had an auto loan through Chase. My father passed away. I have contacted Chase numerous times about how I can go about making payment on the loan. They tell me it will go to another department and they'll be in touch in a few weeks. This has now been going on for months. I believe my mother is on title. She's also a Chase customer. We can pay the payment, or pay the entire balance. But Chase needs to provide way to do this.
Business response
03/18/2022

We responded to our customer's concerns during our telephone call on March 17,2022. To protect our customer's privacy, we are not providing you with a copy of any details of our conversation. Our customer may use their discretion in sharing our response directly with you.
Customer response
06/03/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

-My father had a car loan through Chase. -My father passed away. -I've contacted chase over and over and over regarding how to arrange payments. I'm told the ************ will contact me. They never do. -My mother has contacted Chase numerous times. No luck. -I call back, I'm told the same. - My elderly mother who lost her husband of 44 years sent a check to pay off the entire outstanding balance just so we don't have to deal with Chase anymore. -We now received notices that the car will be repassed if payment is not received. - Chase makes very clear, all that matters is their bottom line. -Try to take advantage of those dealing with the passing of loved one. - Purposely go out of their way to avoid crediting payments appropriately. - New notice states money is still outstanding despite them cashing the check for the full payoff amount.
Desired Outcome: Correction to a credit report; Release the lien. You have no legal right to it. The car has been paid in full.

Sincerely,

*************************************

Customer response
06/14/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I do appreciate chase reaching out. However, in the end I was left a voicemail with a phone number and extension to call. The extension was incorrect. I called back indicating the same. To date, no response has been received.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************************

Business response
06/17/2022
We responded to our customers concerns with our letter dated June 17,2022. To protect our customers privacy, we are not providing you with any details of our letter. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
02/10/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have a car note thru chase bank. I have been paying monthly for the past 3 years and due to Covid and finishing up school in December I had contacted with chase on how I needed an extension on my car note payments. Today February 9, 2022 not even 90 days after calling with them my car had gotten repo. And I was told by chase I had to pay the full $7000 by February 22. Which is not even 14 business days of notice. They told me to refinance my car thru another bank but due to them repo my car and processing it my credit score went down. There is no way I can get a loan with my credit score. I have missed just two payments and was about to pay that this week and pay my insurance this week due to getting a new job. Which I had told them I was delayed due to Covid. They were rude and unhelpful. They said they sent stuff in the mail I have not gotten anything in the mail just calls that went to my spam account.
Business response
02/18/2022

We responded to our customer's concerns in our phone call dated February 18, 2022. To protect our customer's privacy, we are not providing you with details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
02/10/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had 7 accounts with Chase bank which were all closed without explanation. My accounts were 1 personal checking, 1 business checking & 5 minor children checking accounts. I had balances in both personal & business accounts as well as in 3 of the minor checking accounts. All of my accounts were closed without my knowledge. To date I have not received the money that was in my personal or business checking accounts. I have contacted Chase bank over the phone and also went into the the branch several times. Yet I have not been provided any information other than my account being closed. I am beyond frustrated. I recently established the business checking account and ordered a credit card reader, now my account is closed. What am I supposed to do with the reader now that my account is closed? I also made a payment to my creditor from my personal checking account, however Chase rejected the payment (although there was sufficient funds in the account) and now the payment did not go through. The creditor has since charged me a return payment fee, interest fee and late payment. This is not my fault and I should not be responsible to pay these fees. Lastly, my direct deposits were rejected which was another inconvenience. I am beyond frustrated in the way that I have been handled as a consumer of Chase Bank. It is obvious that Chase lacks value or respect for consumers like myself. I called again today and spoke with ******* from Loss Prevention/Protection department and he too was equally frustrated with the company. No one from Chase was able to give him a resolution as to where my money is.
Business response
03/01/2022
We responded to our customer's concerns during our conversation on February 28, 2022. To protect our customer's privacy, we are not providing you with any details of our conversation. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
02/04/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hello. I had the investment account with chase for 3 months. When i lost, they collected the account really fast. But i finally made profit 1 time, they close my account and not releasing my money. They said they have to investigate and time is unknown. I have no choice but wait. I didnt scam or do anything illegal to be treated like that. I got customer support representatives ignored my calls, hang up, or give me incorrect info or transfer me arround.
Business response
02/17/2022
We responded to our customer's concerns by phone on February 17, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
02/04/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was scammed out of $1100 from an entity that stated it was Chase Bank, this phone call involved the representative explaining that my Zelle account had been hacked and walked me through how to update it. In the process he had me Zelle myself the remainder of my money in my account. I was told to log out of my account and log back in an hour and the funds would be returned. I called Chase Bank to report this fraudulent event and was told there was nothing they can do to help and it would be up to me to find this person and get my money back and specifically stated that there is nothing Chase Bank can do to recover my money. I use the Zelle service through Chase Bank. I think they should recover my money and find out who is impersonating them.
Business response
02/16/2022
We responded to our customer's concerns by phone on February 16, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

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