ComplaintsforCiti
Additional Complaint Information
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have a ********** credit card account with ********************. My partner was in an accident in November, 2023, which required surgery and was unable to work for over a month. All the bills fell to me and I was unable to keep up with my credit card payments. My account has 3-4 late fees and I called their customer service line to see if the fees can be reversed so I can bring the account current but was told only 1 fee could be reversed. When I asked to speak to a supervisor, I received a spiel from the rep saying no one at Citibank can reverse the fees and something about the fair credit act. If I ask to speak to management, I expect to be transferred. I dont need a spiel about the fair credit act. Furthermore, Discover and ***** removed the fees that I had with them so what does the fair credit act have to do with any of this? They have no empathy for their customers. I would like the late fees on my account removed so I can bring my account current please.Business response
03/04/2024
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 daysInitial Complaint
01/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am a victim of identity theft. I've noticed unauthorized transactions and suspicious activities linked to my identity. I've filed a police report, but I need assistance in resolving this issue. I hope to recover my financial losses, clear my name, and request your help in removing these inquiries from my credit report. Please help meinthismatter. CITI CARDS CBNA 02/21/2022, CITI CARDS CBNA 10/27/2023.Business response
01/12/2024
Please accept this notice that we are investigating the customer's concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.Initial Complaint
07/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Regarding this entity ("Best Buy Citi,") I am concerned that my account might be in use for "dark money transactions," as each time I try to verify my account data, there is an error or issue. Additionally, transactions are being made via ("Apple") for iCloud products that I did not authorize.Please assist!Kind regards,/S/_____DIONNE ********************Business response
07/17/2023
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.Initial Complaint
07/14/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I am not liable for this debt with CBNA. I don't have a contract with the college agency! They did not provide me with the original contract as I requested.Customer response
07/13/2023
Correction to my credit report, I demanded this account be removed from credit report. I didn't approve of it or had no knowledge of it until yesterday. Would like it removed to correct my inquiry thanks!Business response
07/14/2023
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.Customer response
07/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Initial Complaint
07/11/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Hello,I have been trying to work with citi bank to help bring my credit card balance current and help me get a payment that I can afford. I called the the customer service and was transferred many times. I was not able to find anyone that can help with financial harship that I am experiencing. I really want to pay this debt and I really need help.*********, *********************Business response
07/11/2023
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.Customer response
07/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*********************
Initial Complaint
07/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Citibank closed my shell mastercard with no prior notification, I'm requesting to have the account re-opened since no notices was given in regards to the inactivity. I didn't have a gas car until recently. My account number is ****************.Business response
07/10/2023
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable,via phone, email, or mail within 15 days.Initial Complaint
07/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I need to be able get my money out my account its my ss check and now I'm being evicted if they was gonna close my account they say I can go in branch in chicago I live in Indianapolis can you just make it where I can get in my account onlineBusiness response
07/06/2023
Please accept this notice that we are investigating the customer’s concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 daysInitial Complaint
07/05/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Citi is mishandling a transaction dispute. The current assigned investigator is incompetent and not following guidelines and regulations. Citi is intentionally delaying this investigation and inappropriately favoring the response of the merchant in this matter. I was told on a recorded phone call to "send the merchandise back so we can resolve this matter in your favor." I sent the merchandise back and Citi has failed to resolve the dispute in my favor. This dispute amount is $5,699.99.Business response
07/05/2023
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 daysInitial Complaint
07/05/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
06/29/2023 $60000 taken from my ***** bank account. I was reassured that the money would not come out of my bank account. I was told the transaction was cancelled prior to the withdraw. i was also reassured since i cancelled opening my account with citi that if the transaction tried to process it would be rejected. I discovered the $60,000 missing on 06/30/2023. I called i was told that it would be returned in 1-3 business days. ***** ****** with ***** called to confirm. we were then told that the money will be returned by check in a couple weeks. I am not ok with this since i was told that transaction was cancelled originally.Business response
07/05/2023
Please accept this notice that we are investigating the customer’s concerns.
We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.Initial Complaint
06/29/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
May 3 2023 I received an email saying that my request to cancel my auto payment was accepted and stopped. I called that day asking what that was about. After a couple times of me calling turns out they declared me dead. There was no explanation why and they said they would fix it. Today I get an email saying my credit score has dropped. It's dropped about 100 points because Citi is now saying I am late. I am not late making my payment they have reopened my account but they haven't explained why they said I was dead and what happened. And there is still work to do on my account. Oh I'm not dead.Business response
06/30/2023
**ACK-
Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
7,279 total complaints in the last 3 years.
2,675 complaints closed in the last 12 months.