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Business Profile

Banking Services

Qapital, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Banking Services.

Complaints

This profile includes complaints for Qapital, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Qapital, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 43 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/05/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to prepend this with evidence that transgressions of this nature have been punished in class action lawsuits previously. To Qapital, please take note of this $4.4 million class action settlement: *************************************************************************************************************************************** of the transaction:The most recent transaction from Qapital related to this complaint was on February 7th, 2025 $6.00. The oldest transaction was on October 10th, 2019 for $6.00.-The amount of money you paid the business:I have been charged $390 for Qapital's subscription which my free acount was automatically signed up for. For 65 months straight without my consent I was charged $6.00. 65 * $6 = $390.00.-What the business committed to provide you:Qapital committed to provide me with automatic investment services free of any monthly subscription fee. This was only true for about the first couple months I was enrolled with their service.-What the nature of the dispute is:Qapital began charging a monthly $6.00 fee to customers that enrolled in a service without subscription. Customers were signed up for this fee without being asked or notified.Whether or not the business has tried to resolve the problem:This business has not tried to solve this problem.

      Business Response

      Date: 03/07/2025

      Hello,

      Thank you for writing on our BBB page.

      As a reminder all BBB postings are public therefore any sensitive information such as bank statements and personal information can be viewed by others.

      After a thorough review of your account, it looks like you signed up with Qapital on March 30th, 2019. Qapital's monthly membership fee had already been in effect during sign up and therefore you were given a FREE 30 day trial. Upon linking your bank and selecting your membership tier, you agreed to this monthly membership fee once the trial period has ended. Your first monthly membership fee took place on 4/30/19 and has been reoccurring on a monthly basis.

      We did notice that you reached out to us 2/9/23 requesting account closure which we confirmed at that time the account is closed. However it seems there was an error on our end and your account had not been fully closed therefore the monthly membership fee continued to occur. With that being said, we can refund the membership fees that occurred from 2/9/23 to 2/6/25. Any fees prior to 2/9/23 is not refundable as this was a service you signed up for and we received no communication from you requesting account closure prior to 2/9/23.

      Keep an eye out for an email from our support team with further details.

      All the best,

      Qapital

      Customer Answer

      Date: 03/20/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ****** ***


       

    • Initial Complaint

      Date:02/17/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They closed my account with my money in it. Now they say they dont have an account with my email at all. It wasnt a lot of money but if they do it for small change I can only imagine what they do with big amounts. You can not get a real response when you email them they only send you links that dont have nothing to do with what your asking I just want my money back and for this to not happen to anyone else. What gives them the right to take my money and keep it. I didnt agree to that Im anyway.

      Business Response

      Date: 03/04/2025

      Hello and thanks for writing on our BBB page,

      Per your communication with our support team on Feb 14th, a transfer for the remaining balance in your Qapital account was initiated back to your bank. This was settled on 2/18, therefore you should double check your bank statement as this deposit will reflect in your balance. Feel free to refer to the attached images for confirmation.

      All the best,

      Qapital

    • Initial Complaint

      Date:01/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a qapital account and cancelled it 11 months ago. I disconnected my bank account before requesting for it to be closed. However, they continued to withdraw $6 from my account monthly for 11 months. Due to the nominal amount, I didn't realize it was coming out. I contacted them again stating my account should have been closed and that my bank account was disconnected from the qapital account. The app even said my bank account was disconnected. I have no idea how they were still taking the money out of my account. They refuse to refund the $66. It like like a common theme from them. I just want my money back.

      Business Response

      Date: 01/10/2025

      Hello,

      Thanks for reaching out on our BBB page.

      We see that you have already been in touch with a member of our support team as they confirmed your account closure as of 1/6/25.

      Prior to this, your account was still open/active hence the reason why the monthly membership continues to occur. Users are able to delete their account from their end of the app, which you did not do. Additionally we received no prior communication from you requesting/confirming account closure.

      Again, your account is closed as of 1/6/25 therefore you will no longer be charged.

      All the best,

      Qapital

    • Initial Complaint

      Date:12/10/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is misleading. I originally downloaded the app because it said that I could create a free account. (Basic). Then all of a sudden my account gets upgraded and money was taken from my account without my permission.

      Business Response

      Date: 12/11/2024

      Hello,

      Thank you for writing on our BBB page.

      When you first created your account, you were provided a free 30 day trial, once the trial period is over a monthly membership fee does begin to incur. This is mentioned as you agreed to our terms and condition when linking your bank to Qapital.

      We can see that you've already reached out to our support team requesting account closure which is confirmed in your support ticket as of 12/7.

      All the best,

      Qapital

      Customer Answer

      Date: 12/12/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I reached out before the 30 days to cancel and close account  please refund the $6.00  I mean is this company really that hard up for $6.00?!

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****** *******




       

    • Initial Complaint

      Date:11/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For close to a year now, Qapital has been taking money out of my account at $6. I've been trying to log in to see what's going on and how I could stop all the payments that I thought have been stopped over a year ago. I can't get any help. It doesn't make any sense for money to be coming out of my account when I haven't used the service and closed it.

      Business Response

      Date: 11/07/2024

      Hello ******,

      Thanks for writing on our BBB page.

      Sounds like you still have an active account with us as this $6 deduction is for Qapital's monthly membership fee. When you first created your account with us you selected a membership tier and linked your bank and upon so agreed to a monthly fee once your free 30 day trial period is over.

      With that being said, I was able to locate an active account from the phone number you provided which is associated with different email from what you provided here. Double check your records. For security reason we cannot post the email associated with your account here, so feel free to reach out to our support team so we can close the appropriate account and stop the recurring charges.

      Thank you, 

      Qapital

    • Initial Complaint

      Date:11/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had signed up for an account with ********************** to help me save money in which I connected my personal bank account the app. I chose rules where when I use my bank account in certain ways qapital would pull money out of my account automatically and put it into my savings account there. It was connected for a couple days, and I was accumulating money in my savings account. Then all of a sudden, my bank apparently couldn't be connected in the app and money in the savings in qapital was gone. On my personal bank statements they are still pulling money from my account, yet SOMEHOW IN THE *** MY BANK ACCOUNT ISN'T CONNECTED. THE *** MAKES OBTAINING INFORMATION ABOUT YOUR PERSONAL INQUIRES VERY DIFFICULT.

      Business Response

      Date: 11/07/2024

      Hello ********

      Thanks for writing on our BBB page.

      Sorry to hear about the connection issues with your bank. It is important to keep in mind that even though there are connectivity issues with your bank, it is still linked via your banks routing and account numbers so transfers can still occur. The issue is that we are unable to retrieve data from your bank such as balance and transactional data but again, your bank is still linked.

      I do not see any previous support tickets from you about this issue so if this is still an ongoing problem please reach out to our support team so we can further help and get you back up and running.

      Thanks,

      Qapital

    • Initial Complaint

      Date:08/09/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      YES I WANTED TO FILE A COMPLAINT AGAINST THIS COMPANY BECAUSE I HAD OPENED A NEW ACCOUNT WITH ******************** WHICH I THOUGH WOULD BE A GOOD SPENDING ACCOUNT TO USE AND THEN I LINKED MY EXTERNAL CHECKING ACCOUNT THAT I HAD FOR 4 YEARS AND SIGNED MY DIRECT DEPOSIT WITH THEM AND THEN NOT EVEN 1 HOUR LATER I GOT AN EMAIL THAT MY ACCOUNT WAS LOCKED AND THAT MY ACCOUNTS WHERE CLOSED SAYING HIGH RISK WAS ATTEMPTED WHEN THAT WAS NEVER THE **** IM SO UPSET WITH THIS COMPANY FOR DOING THIS IF I HAD TO CHANCE I WOULD GIVE THEM A 1 STAR RATING THIS COMPANY IS TRASH

      Business Response

      Date: 08/09/2024

      Hello!

      Thank you for taking the time for writing on our BBB page.

      To be clear, you created your account with us on 7/19/24. We do see that you have already been in touch with a member of our **************** team. Per your correspondence, we suspect that high-risk activity has been attempted or conducted in connection with one or more of your accounts, and as such that Qapital has chosen to close the account, per ******************* Terms and Conditions.
       
      Your Qapital account has been closed as of 8/9/2024.

      Thank you,

      Qapital team

    • Initial Complaint

      Date:04/19/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date:04/11/2024 Time: Approx. 5:10pm - A PNC bank ATM withdrawal transaction was denied by banking institution (Qapital) prior to funds being dispensed. I was able to type in the amont of $400.00 for the withdrawal and accept the $3.50 ATM fee. Just before funds were dispensed, the transaction was denied. Funds were not dispensed, yet the $403.50 was drafted from my Qapital account. I reached out to PNC for assistance and they told me to dispute the transaction through my banking institution. I then reached out to Qapital's support team. I informed them of my circumstances via chat and email. Qapital replied that my request was denied and did not reimburse my funds and refused to reach out to PNC Bank to resolve the situation. When I questioned further, they closed my account and eliminated all access to all my accounts. I am still out of $403.50 and I don't know why.

    • Initial Complaint

      Date:04/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened my qapital account Its telling me I cant transfer because I need an external account. I used to be able to just put it right back into the same account. I would like to cash out my entire savings. The app completely crashed when I tried to add an external account to cash out to. I currently have ******** as of my last statement 3/1/2024 in this account that I am unable to move and now even see in the app. Support has been no help I just wanna close it and be done with it.

      Business Response

      Date: 04/15/2024

      Hello,

      Thanks for writing on our BBB page.

      Keep in mind, this is a public forum, positing personal information such as your bank statement is not recommended.

      Per your communication with our support team, your funding account on file was closed. Therefore in order for you to move money back to your linked checking account we needed to change the funding account on file. This was done and completed by our support team on 4/14. Additionally, looks like you were able to initiate a transfer from your end, so everything is up and running as it should.

      All the best,

      Qapital

    • Initial Complaint

      Date:04/01/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I initially reached out to Qapital o on March 5th regarding a recurring change of 8.00 from my checking account when the account was termed out a year ago and yet was still charging me a subscription. I was charge over the course of the year of 136 and requested a refund due to my bank account was unlinked. I spoke to *********** who told my account was not permanently closed and that a refund will be submitted on 3/26/24 and should be in my account by 3/29/24. I havent received a refund and sent a follow up email only to say they will speak with their supervisor. I have yet to receive my refund or response from Qapital.

      Business Response

      Date: 04/02/2024

      Hello,

      Thanks for reaching out to us on our BBB page.

      Per your communication with our support team, the $136 refund was refunded and settled to your bank on 3/26. Double check your bank transactions as you'll see this deposit reflected in your balance. Any additional questions/concerns feel free to follow up via support ticket.

      All the best,

      Qapital

      Customer Answer

      Date: 04/03/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *****************************



       

    Qapital, Inc. is NOT a BBB Accredited Business.

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