Business ProfileforNYKB

8/22 signed contract with $21,905 deposit.9/22 decided on new cabinets instead of refacing. NYKB sent change order **** for electronic signatures (8/23 still out for signature with NYKB unsigned). Despite not signing **, NYKB sent invoice for $18,995. Paid because work contracted to start 10/22.NYKB never furnished NOTICE OF CANCELLATION form required by The Rules of the City of New York (Rules) with contract or **.11/22 Building engineer replied to NYKBs application with 40 specific items to address. 4/23 NYKB resubmitted appl. and did not address any item.NYKB designer took us on 2 or 3 shopping trips, and using preferred vendor program, I ordered kitchen materials.2/23 paid NYKB $2,369.79 for materials and delivery. 5/23 cancelled contract and told NYKB to deliver; NYKB refused unless I paid more.2/23 asked for updated project plan. NYKB owner called about cancelling bathroom work and upset my wife and she gave me the phone. Owner said he didnt want to collect the 25% cancellation penalty. Three days later, NYKB emailed new payment plan and credit memo with bathroom cancelled and 25% penalty that owner said he didnt want.NYKB strongly resisted getting Poggenpohl cabinets. After ** was paid, NYKB said they only install Ultracraft or Bauformat cabinets. Met NYKB designer at Bauformat showroom to see the quality, and the first cabinet was broken. Ordered Poggenpohl and tried to get NYKB to work with them. Instead, NYKB asked me things they should have asked ********** directly, which ********** wanted NYKB to do.5/23 NYKB sent email showing no understanding of things I had been asking, things they had told me, or even what the project involved.NYKBs failures to responded to the building engineer, to work with ********** and to understand the project, what I had asked and what they had said, were too much. On 5/8/23 I cancelled the contract and requested the refund required by the Rules and kitchen materials delivery.