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Business Profile

Beauty

Il Makiage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty.

Complaints

Customer Complaints Summary

  • 1,508 total complaints in the last 3 years.
  • 452 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/10/25 I was sent an auto-replenish for products I did not order and had already communicated to the company that I did not want.On 4/18/25 I attempted to return auto-replenish shipment, the website would not recognize my purchase so I could return the product.On 4/18/23 I communicated to the company that I am having difficulty returning their product that I did not order. I reported to them while I have communicated to them after returning their last shipment on 1/10/25 that I am continuing to get auto-replenishment. They emailed me back with a link to return the product that was not activated.I called the company at ************. After a greeting by the company, the phone disconnects. I can not find a way through the website to cancel auto-replenish; the only options available are to change the time of the auto-replenish. I've deleted my payment method, emailed the company again, and have filed a dispute with my credit card company.

    Business Response

    Date: 05/07/2025

    Hi **** - I apologize for the inconvenience. A supervisor has emailed you directly to assist.

    Customer Answer

    Date: 05/08/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  Thank you kindly for your involvement. 

    Sincerely,

    **** *******



     

  • Initial Complaint

    Date:05/04/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charged for an item I never ordered or received. Company sends me an order number which does not appear on my account and stops responding to my inquiry. I submitted screenshots of my account showing I have not made a purchase in ***********************************

    Customer Answer

    Date: 05/05/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******* ****



     

  • Initial Complaint

    Date:04/30/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a free trial and would only be charged if I chose to keep the product. I never received the product. I received an email stated the product was being return to sender. So I let it be. This was early March. In the last week I was charged for the product. I have reached out to the company asking for a refund and explaining the situation. Instead I have received emails stating lies and falsehoods and what seems to be an AI response. I have submitted screenshots of proof to them as well and nothing.

    Business Response

    Date: 05/01/2025

    Hi ******** - I apologize for the inconvenience. A supervisor has emailed you directly to assist.

    Customer Answer

    Date: 05/01/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******** ******



     

  • Initial Complaint

    Date:04/29/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    04/26/2025 I signed up for a try before you buy from this company. Which to me means they won't charge you account until you have had the product for a certain amount of time! 2 days later the $ came out of my bank account plus for an extra product that I did not ask for!!! This company has managed to throw my bank account into the negative and overdraft charges have been applied!!!

    Business Response

    Date: 05/01/2025

    Hi ****** - I apologize for the inconvenience. A supervisor has emailed you directly to assist.

    Customer Answer

    Date: 05/02/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ****** *******



     

  • Initial Complaint

    Date:04/29/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted the company several times about a product I wish to no longer have auto shipped to me based on dissatisfaction of the product. I have asked to talk with customer service and they reply that I must connect through email . I do receive responses stating that because I ordered the product and check auto shipments I agreed to that upgrade me Im stuck with the product for one year. I am not looking for a refund of the product that was shipped but a refund of the auto shipment plan and to cancel auto shipment . I have requested several times , but the company sends me policy that I am stuck with a product that I dont like for a year . After several emails I receive the same auto generated responses and am unable to speak with a human. Buyer beware from this company . They should state all sales are final , because they do not support customer service . Please help me as this product I have is not worth the money and simply does not work as advertised! I just want a refund that I paid paying upfront for the continued shipment of the product . Refund of my payment and to have the auto shipment of the product stopped.

    Business Response

    Date: 04/30/2025

    Hi **** - I apologize for the inconvenience. A supervisor has emailed you directly to assist.

  • Initial Complaint

    Date:04/29/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed a 3-day Foundation Study on March 27th for an $85 IL Makiage gift card. The title of the email said that I would receive the $85 gift card within a week. The body of the email said I would receive it in a week or so. It's been a month and I have not received it. I've reached out a multitude of times at this point. Neither of the emails associated with the testing reply to my emails. IL Makiage on ******** messenger has been responding to me and seemingly trying to help, but I'm getting the run around from the testing team and I have not to date received my gift card. I would just like the gift card I was promised for completing the testing.

    Business Response

    Date: 04/30/2025

    Hi ****** - I apologize for the experience. I have escalated your concern over to the focus group team so they will be emailing you with your code shortly. Please keep an eye on your inbox for that.

    Customer Answer

    Date: 04/30/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. IL Makiage has sent me the gift card. I wish it hadn't taken a BBB Compliant for this to happen. 

    Sincerely,

    ****** ********



     

  • Initial Complaint

    Date:04/28/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ended up receiving product through a subscription plan I never signed up for. I made many attempts to contact them to receive a shipping label and via communication with email we always got as far as agreeing they would send me the shipping label but they never did. I ended up having to canceling my debit card and keep the unwanted and very pricey product.

    Business Response

    Date: 04/30/2025

    Hi ****** - I apologize for the inconvenience. A supervisor has emailed you directly to assist.

  • Initial Complaint

    Date:04/28/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I initially placed an order to Il Makiage back in October of 2024. The order did not work out for me so I cancelled my subscription. Or so I thought I did. 6 months later, I received a bank notice that they charged me for an "auto-subscription" order of $65.81. Upon noticing this, I immediately logged into my Il Makiage account but was met with a message that it was too late to cancel my order. Typically subscriptions will notify you via email that an order will be placed. I didn't receive this email. I also did not receive a confirmation email of when the order was actually placed. I checked my account and noticed that I was on a subscription for "every 4 months", but this order was placed 6 months after my initial sign up. I submitted a form on their "contact us" landing page, but have not yet had my issue addressed. I have reached out to their team on Instagram, and they refuse to help me or truly acknowledge what I am saying to them and just refer me to their "Pro Team". I've sent an email and several follow *** to their Pro team at *********************************** but have not heard any correspondence. It has been 5 days of actively trying to get in contact with someone who can help. I tried to initiate a refund via my online account and their website is not allowing me to proceed. I do not want this product. I do not want to do business with this company anymore. I am very unhappy and still to this day have not received a confirmation email for the order that they placed without my knowledge. I want a refund and will willingly send back their product. But their lack of communication and willingness to help has been nothing short of aggravating.

    Business Response

    Date: 04/30/2025

    Hi ****** - I apologize for the inconvenience. A supervisor has emailed you directly to assist.

    Customer Answer

    Date: 05/01/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ****** ******



     

  • Initial Complaint

    Date:04/28/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a sample on Friday 4/25/25 from IL Makiage which was supposed to charge $5.90 for shipping , I did not sign up for a subscription or agree to any future products! I have a pending charge on my card for $72.45 . I have contacted my credit card company as well as pay pal ! I have emailed them twice to cancel even though I didnt subscribe to anything! I have gotten no response! They never even got my shipping address so I wont be receiving anything! This is a scam ! I cant find a phone number for this company so I am not certain they even exist

    Business Response

    Date: 04/30/2025

    Hi ***** - I apologize for the inconvenience. No scam here. A supervisor has emailed you directly to assist.

  • Initial Complaint

    Date:04/26/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company automatically signed me up for auto renewal when I did not create an account. I messaged to cancel immediately after and was told that they could help if I replied again. I replied and asked them to cancel. I have heard nothing since, and now they shipped the extra item and charged me. They have ignored my last three emails and shipped after I asked to cancel several times.

    Customer Answer

    Date: 04/27/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***** *******



     

Il Makiage is NOT a BBB Accredited Business.

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