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Business Profile

Beauty

Il Makiage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty.

Complaints

Customer Complaints Summary

  • 1,508 total complaints in the last 3 years.
  • 452 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/07/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I PLACED AN ORDER FROM THIS COMPANY OVER 7 MONTHS AGO. AT THE **** I DIDN'T REALIZE IT WAS SOME KIND OF AUTO ORDER. I was charged a second time. I sent an email again to cancel. This past week I was charged AGAIN. I'm now being told I have to return the product in order to be reimbursed. I have moved since I ordered this product in june. I'm not going to make plans to get this package. I just want a refund and i do not want to deal with this company again. I have included the emails stating to cancel

    Business Response

    Date: 12/15/2022

    Hi ****************** apologize for the inconvenience. I see that youve been in communication with my team and they helped you on 7/28 by refunding you for an unwanted order and sending you the directions on how to cancel the subscription. To confirm, as of today (12/15), your subscription is canceled. You will not receive any other charges or unwanted orders. I have refunded you for the recent unwanted order as well. Please expect to see the refund reflected in **** business days. Please let me know if theres anything else I can do to assist.

  • Initial Complaint

    Date:12/04/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw this product on either ******** or Instagram. Sounded great. I wore the foundation for a year or more. Then due to health reasons I was not in the sun as much and my color became lighter. I tried to discontinue my subscription but it still kept coming. I decided if I was going to get it id try a lighter shade. That didnt work either. I managed to call the company and spoke to very nice lady who promised I would not receive product or be charged anymore. I now have four (4) shipments that Ive been charged for and would like to return and get my money back. Help!!

    Business Response

    Date: 12/15/2022

    Hi ****************** apologize for the inconvenience. We do not offer customer support over the phone. This is the first we're hearing of this from you as we don't have any emails to my customer service team regarding this issue, but we are here to help! Please email us at ****************************************** with the subject BBB and we will get this sorted out for you ASAP.

  • Initial Complaint

    Date:12/04/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had cancelled my subscription to Il Makiage after receiving the FIRST installment of makeup MONTHS ago. They just tried to take another 38 dollars out of my account after so long and I haven't signed up for anything new with them. This nearly 40 dollars is going to hurt me financially.

    Business Response

    Date: 12/15/2022

    Hi **************** apologize for the inconvenience. I see that youve been in communication with my team and they explained that they sent you instructions on how to cancel your subscription on 8/17, but no action was taken. They have canceled your subscription for you as of 12/4. This means you will no longer be charged or sent unwanted orders. Ive gone ahead and processed a refund for the unwanted order today, 12/15. Please expect to see this refund reelected on your statements in **** business days. Please let me know if theres anything else I can do to assist.

  • Initial Complaint

    Date:12/03/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took an online survey for makeup consultation to find my match. I was offered a free bottle of makeup minus shipping fee. The bottle arrived with a free gift of makeup concealer. About three months later another package arrived. I made several attempts to contact the company by going back to the site but it kept trying to get me to sign up. I eventually made contact to remove my information and nolonger bill me. Then about two months after that I received another package of concealer. I returned the item but have not been refunded. Now every two months I get a package and I return item unopened. I need a refund of my money to be credit back to my credit card, which I never gave permission to bill my credit card to this company

    Business Response

    Date: 12/15/2022

    Hi ************** apologize for the inconvenience. This is the first we're hearing of this from you as we don't have any emails to my customer service team regarding this issue, but we are here to help! Please email us at ****************************************** with the subject BBB and we will get this sorted out for you ASAP.

  • Initial Complaint

    Date:12/02/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1 1/29/22 I ordered a sample of IL Makiage cosmetics. I was charged in full. The same day I received a notification that I was charged another charge of $82. I havent even received the product . I didnt know anything about a pre authorization charge. I emailed as soon as I got the message from my bank. I tried to cancel on line and discovered I had to cancel by emailing them immediately and I requested a refund. Their customers service rep apologized and assured me that the pre authorization charge would drop off my account within 3 to 4 days. Safe to say it been 5 days and that charge is still on my account and I havent seen their products to even ship them back to their company. This is a rip off and giving me a $30 off coupon isnt helpful when you are not pleased with their false advertisement of a 14 day trial for $6.00 but in reality its $88!!! I have been emailing this company all week and nothing has been resolved but an apology.

    Business Response

    Date: 12/12/2022

    Hi **************** apologize for the inconvenience. I see that youve been in communication with my team and they emailed you last on 12/5 explaining that you were not charged fully and you are only seeing a pre-authorization. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and do not get transferred to us unless you choose to keep the product 14 days after delivery. I have canceled your trial today 12/12, so you will never be charged for the items. You were never actually charged for the order and will never be charged for it. Any hold should have fallen off of your statements by now. Ive also refunded you for the shipping cost. Please expect to see this shipping cost refund reflected on your statements in **** business days. Please let me know if theres anything else I can do to assist.

  • Initial Complaint

    Date:11/30/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company put a hold on my account for the full price of the product when they advertise a free trial. I am very upset that they have the ability to do this. The company originally declined my order and then two days later put a hold on my account. I've not received any product and do not want it at this point. Please help as I am not the only one that has been scammed by these people.

    Business Response

    Date: 12/12/2022

    Hi ******* - I apologize for the inconvenience. No scam here. I see that youve been in communication with my team and they explained the pre-authorization hold.  A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and do not get transferred to us unless you choose to keep the product 14 days after delivery. I also see that my team canceled the trial on 12/2/2022. You were never actually charged for the order and will never be charged for it. Any hold should have fallen off of your statements by now. Additionally, I have refunded you for the shipping cost today 12/12. You will see this refund reflected in **** business days. If you have any questions please reply back to my teams last email. Please let me know if theres anything I can do to assist!

  • Initial Complaint

    Date:11/30/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I first ordered a trial of the foundation makeup in March after seeing their TikTok ad. In hindsight I wish I wouldve read the multitude of complaints against IL Makiage first. When placing the order I specifically did NOT enroll in auto replenish. Which is why I was completely surprised to be billed another ***** in July. After emailing customer support and telling them I didnt have auto replenish they immediately issued a refund and told me to keep the new product if and when I received it and apologized for their error. Imagine my shock on November 11th when I saw ANOTHER $***** charge on my credit card statement. This company deceptively enrolls ALL new customers in auto replenish without their consent. Then every 3 or 4 months they withdraw money hoping youll never notice or decide its too big of a headache to return the product. Theres only one word to describe this deceitful business model: SCAM

    Business Response

    Date: 12/05/2022

    Hi ***** - I apologize for the inconvenience. No scam here. I see that youve been in communication with my team and they explained that they sent you directions on how to cancel the subscription on 7/14. Ive gone ahead and canceled the subscription for you today, 12/5. I also refunded you for the unwanted order. Please expect to see the refund reflected in **** business days. Please let me know if theres anything else I can do to assist.

  • Initial Complaint

    Date:11/25/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased makeup foundation from them over a year and a half ago and today I saw an attempted charge on my account for ***** when I did not buy anything. Plus I did not receive anything in my email about a order confirmation. They are scamming people out of money and keeping peoples cards in their system and using those cards to make transactions. This company is criminal

    Business Response

    Date: 12/05/2022

    Hi **************** apologize for the inconvenience. No scam here. I see that youve been in communication with my team and they last replied to you on 11/25 but havent heard back from you yet. They need some additional information in order to solve this for you. Please double check your inbox and spam/junk folder and email them back and they will be sure to look into this. 

    Customer Answer

    Date: 12/16/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    I never made the order  explain to me why MY card was still in your system for someone in your company to use. everyone who has dealt with your business says its a scam.  And now Ive seen it first hand. My card should not have been saved in your system to begin with. I do not appreciate the lack of professionalism and the fact that you all cannot own up to the fact that you tried STEALING from me  

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***********************




     

    Business Response

    Date: 01/12/2023

    Hi ****** -  Weve sent you an email directly to resolve this. So sorry for the inconvenience!

  • Initial Complaint

    Date:11/20/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled a service during a trial as I did not like the product. They didnt cancel and now have me on an auto replenish.

    Business Response

    Date: 11/28/2022

    Hi *************** apologize for the inconvenience. I see that youve been in communication with my team and they canceled your auto-replenishment on 11/21. You will not receive any other unwanted orders. Ive gone ahead and refunded you for the unwanted order today, 11/28. Please expect to see the refund reflected in **** business days. Please let me know if theres anything else I can do to assist.

  • Initial Complaint

    Date:11/16/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ask for account to be closed and to no longer receive products in July 2022( have emails with companies customer service ************** Received shipment dated November 7,2022. Apparently account is still active. Would like(1) credit to my card (2) close account with verification (3) return authorization for products received on above date(11/7/22 order #*********)

    Business Response

    Date: 11/22/2022

    Hi ********** apologize for the inconvenience. I see that youve been in communication with my team, and they have canceled your auto-replenishment on 11/16. You will not receive any other orders or charges going forward. They also sent you the return label for the unwanted order, but I have gone ahead and processed that refund for you today 11/22 and Ive canceled your account with us. Please expect to see the refund reflected on your statements in **** business days. Please let me know if theres anything else I can do to assist.

Il Makiage is NOT a BBB Accredited Business.

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