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Business Profile

Bedding

Buffy Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bedding.

Complaints

This profile includes complaints for Buffy Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Buffy Inc. has 2 locations, listed below.

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    • Buffy Inc.

      120 Walker St Unit 3 New York, NY 10013-4117

    • Buffy Inc.

      265 Canal St Ste 302 New York, NY 10013-6010

    Customer Complaints Summary

    • 61 total complaints in the last 3 years.
    • 37 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/04/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my disappointment with the Cloud Comforter I purchased, which was delivered on November 29th. Initially, I was very pleased with the product. However, after an extended period of use, I recently washed it according to the provided instructions using Seventh Generation non-abrasive detergent. Unfortunately, the comforter emerged from the wash looking extremely worn and tattered, as if it had been used for ten years.I immediately contacted customer service via email on February 22nd but did not receive a response within the promised 1-2 business days. I followed up with another email on February 28th and finally received a response on March 4th from *******, who informed me that I am outside of the 50-day warranty period. However, no explanation was provided for why the comforter deteriorated so significantly after just one ******* a loyal customer who has purchased multiple sheet sets, pillows, and comforters from Buffy since 2020, I am deeply disappointed by this experience. This is the first time I have encountered such an issue with customer service. I kindly request either a refund or a replacement for the defective comforter. I have attached pictures for your reference and hope that someone from your team can review them and offer a satisfactory resolution.

      Customer Answer

      Date: 03/29/2025

      Better Business Bureau:

      At this time, I have not been contacted by Buffy Inc. regarding complaint ID ********.

      Sincerely,

      ****** *****

    • Initial Complaint

      Date:02/26/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business sold me a product claiming 7 years of usefulness and it became damaged after normal use for 4 months. I am seeking a full refund or replacement product from the company and am not receiving a response.

      Customer Answer

      Date: 02/27/2025

      I want to withdraw this complaint. Thanks 
       

    • Initial Complaint

      Date:02/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My concern is that this company is operating under false pretenses and all customers should be warned and deterred from shopping here. I ordered my first order ever with this company on 12/2/2024. I ordered two items: Breeze Sheet Set/ Size: Sandstone / King x1 - $164.25 and Breeze Duvet Cover Size: Gray Stripe / King/Cal King - $119.25, totaling $300.50 after discounts and tax. I received one of the items on 12/9, which would make my 50-day return window for that item 1/28/2025. I received the second item on 1/18/2025 (they previously reached out about this item being on back order), which would make that return window early March. I initiated my return for both items on 1/24/2025. I followed up on 2/1/2025 because their delayed response now concerned me about the first items return window. They did not follow up until today (2/3) stating I would need to donate the items to start a refund. This makes no sense at all. Per their own return policy on their website, I am entitled to a FREE return for which they need to provide me two return labels since they shipped my order in two separate boxes. Furthermore, they provide a number on their website that is inoperable. This merchandise is unused and unboxed, and they are attempting to circumvent their own return policy by 1) ************************ 2) Providing no contact information other than one email address, and most importantly 3) IGNORING their own refund policy. I followed all instructions and have been more than patient.

    • Initial Complaint

      Date:01/31/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Summary: Buffy Inc. failed to deliver my order and has been unresponsive to my multiple attempts to resolve the issue.Details:I placed an order for a comforter from ************************** on January 13, 2025, with standard ground shipping (3-5 days). When my order had not arrived after the expected delivery window, I contacted Buffy customer service. About a week later, they responded, saying my order had shipped and provided a **** tracking number.However, the tracking status has remained unchanged since January 16, 2025. The **** system states that "a delivery date will be provided when **** receives the package meaning the package has not actually entered their system. Despite multiple follow-ups, Buffy has failed to provide any resolution or proof that my order has been shipped.Additionally, the customer service phone number listed online is disconnected, making it impossible to reach a representative by phone. My emails have gone unanswered since their initial *********** this point, I have paid for a product I have not received and have been ignored by their customer service team.

    • Initial Complaint

      Date:01/29/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As others have reported, I did not receive the complimentary 7-day trial as advertised. I was charged the full amount before the order even shipped. I have tried contacting Buffy via email but have not received a response. I've also called the number on their website dozens of times but the call is almost immediately disconnected. One of the pillows received has a defect (hole). Both pillows are barely filled and the cover is loose. The comforter does not fit a California King bed as stated. The quilt we ordered feels cheap and slides off the bed. It also does not fit a California king as advertised. I had read some good reviews from reputable sources but failed to read consumer reviews complaining of issues with returns and getting charged before they were supposed to. I regret not doing my full due diligence on this company before placing an order for such a large amount. I'm just hoping they choose to make things right.

      Customer Answer

      Date: 02/24/2025

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Buffy Inc. has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ****** *****

    • Initial Complaint

      Date:01/15/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/25/24 I paid $218.44 for a duvet cover and fitted sheet. On 8/28 I was told my sheets would be restocked in mid November and told I could only wait or swap for a different color. I chose to wait. On 11/12 I asked when my sheets would be shipped, 11/13 I was told they would now restock in mid December. I asked about a refund and was told that is not an option unless I receive my sheets and return them during the trial period, effectively meaning I cannot have a refund nor can I have my product. On 12/15 I asked about my sheets and was told 12/31 my sheets would be in stock. On 1/1/25 I asked if they were restocked. On 1/3/25 I e-mailed the CEO about my frustration and the lack of a refund option after 4 months. On 1/5 I was told I can wait until 2/15, swap colors, or finally get a refund. I was told my refund was processed on 1/5 and that I would get a confirmation e-mail and that my funds would be returned in 3-5 business days. I did not receive any e-mail or refund after 5 business days. I sent a follow up e-mail regarding my refund this morning. I am concerned that this business is relying on people forgetting about orders that they take over 5 months to fulfill and never offering refunds, allowing them to keep money without proving their product and I am also concerned they may be fraudulent about refunding their customers.

    • Initial Complaint

      Date:01/14/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Purchased a duvet set and sheet set from this company at the beginning of December. Whenever I purchased these items the website stated I would be receiving them in 7-10 business days. I received my Duvet in that time however never received my sheets. I have made several attempts in the past few weeks through instagram messenger and email to get into contact with customer services. They finally reached out and let me know that the sheets I had chosen were sold out and would not be back in stock until January 15th. I responded to let them know I would not be waiting for that and would like a refund. They have now refused to respond to any of my attempts at getting a refund for a product I never received.

      Customer Answer

      Date: 01/14/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,
      ******* ******



       

    • Initial Complaint

      Date:01/07/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made the purchase and order for the Cloud Comforter on Black Friday 24. It is currently January 25 and they have delayed my comforter 3 times already. The first time, they gave me options to 1) Wait for them to restock Dec 20th 2) Swap to another color. I chose to wait. 1 week goes by I ask for an update. Now they tell me they have to restock Dec 31st. Okay.. This week I ask for another update and they tell me that their restock has once again been delayed and to expect an update the week of 01/06.I am not the only person experiencing this issue. Please take a look at all of their social media accounts or any review websites related to this company. Clearly they are charging people and not delivering the product.

      Customer Answer

      Date: 02/01/2025

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Buffy Inc. has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      *********** *******

    • Initial Complaint

      Date:01/03/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered bedding (comforter and sheets) from Buffy on 11/28 which both items were listed in stock on their website. At the bottom of the email it stated, "Your order will ship via *********** or **** on the next business day, and arrive within 3-5 business days". My card was charged on December 6th for items that never arrived and the company does not have a customer support phone number to speak with a real person. I sent the company an email on 12/10 asking for a status of my order which they responded the items had sold out and would be back in stock mid December. When I went onto their site on 12/10 it showed the items I had ordered as in stock and ready to ship. I asked their customer service team why items were falsely listed in stock which they never answered. On 12/26 I received an email the items would be back in stock on 12/29. Buffy has yet to respond to my latest emails asking if the items have shipped and not offered to refund my money. This business needs to be shut down.

    • Initial Complaint

      Date:01/02/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Phone number on website doesnt work. Tried several times. Emailed company several times for a refund for the cloud comforter at ******************************* with no answer. Website says you can return free with no charge. No contact from the business. I feel this website is a scam.

    Buffy Inc. is NOT a BBB Accredited Business.

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