Complaints

This profile includes complaints for Bowlero Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bowlero Corp.

  222 W 44th St New York, NY 10036-3906

• 

  Bowlero Corporation

  325 Revolution Dr Somerville, MA 02145

• 

  Bowlero Corporation

  647 Pawtucket Blvd Lowell, MA 01854

• 

  Bowlero Centerville

  13814 Lee Hwy Centreville, VA 20120

• 

  Bowlero Arlington

  320 23rd St S Arlington, VA 22202

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attend Bowlero ***** woodside, ** on Saturday March ****** with my family. I paid for food for all the kids before even getting a chance to Bowl. The cost of the food was $76.13 . I drew a line through the tip portion of the receipt and paid the total on my card. The food was purchased before dinning so there was no need for a tip. Yesterday March 2, 2025 I received an update on my cash app card saying that my price had been updated to $91.36 due to tip.. that is wrong . I NEVER AUTHORIZED OR WROTE IN A TIP OF ANY SORT. I called the location several times no answer. I called corporate and Im waiting for someone to reach back out to me. I reached out to cash app and started a dispute. Please help to put my money back to my card. A difference of $15.23 is owed back on my card.

  Business Response

  Date: 03/04/2025

  I have been in communication with the guest.  I was going to process a refund for the tip, but she indicated that she had already opened a dispute with her card carrier.  I let her know that while the dispute was going on, that our hands were tied and that I couldnt process a refund.  I have passed this on to our Loss Prevention team to research and let them know that this dispute would be hitting soon.
  
  I told the guest to not lose my name and number.  She knows to contact me if the dispute isnt approved, and that I will then refund her the amount for the tip.
  
  Thank you,
  ******* **** **** ************* **************

  The guest has responded back that the back has taken care of it and has been resolved.

  The center has been made aware of the situation and is under review with management.
  

  Customer Answer

  Date: 03/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** *****
  
  
  
   
  
  

• Initial Complaint

  Date:02/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date this occurred is 02/13/2025. I will our team finished fourth in a non-sanctioned bowling league at the Bowlero in ***************************** today we all arrived as teams for they call a meet and greet, which is done the week before the start of the next season of the league, the leagues name is **********. The top six teams arrived this evening, expecting to pick up their checks for from the prize fund. We expected the price fund to be around $4800. The two employees from ****** that run the league announced at the meeting today that the prize fund would only be $1100 which they stated was due to either a former employee who resigned during the season Or because some team members didnt pay their weekly dues. Our league was comprised of 20 teams. These teams were three bowlers per team and we paid $20 per person a week for 16 weeks which ended on January 30. 2025.. How Bowlero could lose $3700 from a prize fund, not provide a legitimate reason other than what I stated above Is unacceptable. To expect the teams that were expecting to receive the funds from this prize pool To accept 25% of The funds is ridiculous.. The only people responsible for the prize fund were ***** employees, whether it be former or present employees. Bowlero is responsible for paying these teams, their money that rightfully earned. How are bowlers supposed to have any trust or faith that this will not happen again if the problem is not resolved? We bowl at location because it is conveniently located 15 minutes away from where we live and we would like to continue to bowl at this location Because its close proximity to where we live. However, we feel that its a slap in the face to just at a meeting. Say well we dont know where the rest of the went, but here is $1100 to split between the six teams. Then to top it off, the money was not passed out this evening. That is also unacceptable. It is now two weeks after the league was completed..

  Business Response

  Date: 02/20/2025

  The District Manager reached out to the guest ******* and let himknow that we were aware there is an issue with their payout and it will be rectified. ******* the center ** is going to address the league tomorrow before they bowl and explain what is happening and what we are doing to address it.
  
  ******* understood and was thankful for the phone call and quick action on our end.
  

  Customer Answer

  Date: 02/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  My complaint has not been resolved because the teams that ended in the money still have not been paid. Yes, I did speak to the General Manager who assured me that the Teams would be paid within 2 weeks of my initial complaint. Well, it now has been over 2 weeks and the Teams still have not been paid. It appears to me that Bowlero is just trying to appease me by just telling me what I want to hear. I was told by the District manager Berto that the company was going to take care of the issue because it was not the fault of the bowlers. They were going to research just to make sure that the money that was to be paid was accurate. It shouldn't take that long because if I can figure it out in one day by easy math computation why can't a large corporation do the same. There were 21 teams with 3 players per team for a 16 week season. The price was $20 per player. Of which $15 per player was for the line fees. This left $5 per player that went towards the prize fund. This works out to $15 per team per week. Therefore for 21 X $15 = $315 per week. Therefore the final prize pool should have been $5040.00 not the $1100.00 that was proposed to us. All that remains would be for the Bowlero to decide what percentage of that prize pool the top 6 teams would get. Any investigation that the **************** Bowlero can be done without making the bowlers wait an excessive amount of time for what is rightfully theirs. Again this bowling season we're discussing ended on 01/30/2025 it is now 02/28/2025. Again this is unacceptable and my complaint is unresolved.  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ******
  
  
  
  
   
  

  Business Response

  Date: 03/04/2025

  We have received a response from our Corporate Operations Team - please see below:

   

  I spoke with ******* today 3/3/25 @ 3:17pm. I told him I had received a follow up email from the BBB regarding this issue but was confused by it since I spoke with him on Friday 2/28/25 and let him know at that time that the funds had been approved and I was going to do everything in my power to make sure I had their check by Thursday.
  
  He said that he had submitted that email in the morning before I called him to follow up with him. I explained to him that I was working with the league team diligently to get this to the finish line and I would be in center on Thursday to address the league personally. He understood and thanked me for the phone call.
  
  Thank you, 

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my wife were visiting a new location today, the Bowlero in ***********. Our past experiences at Bowlero in ******* and the *** in ************** have been excellent, the staff has always been helpful and friendly. I have enjoyed the times there so much I have convinced over 10 friends and co-workers to sign up for the summer pass. Although the experience I had today was horrendous, when first arriving onto the lane we noticed that the approach was covered in dried mud as well as other debris, and we asked two separate times to have the approach cleaned as it is unsafe and can lead to falls and damage to personal bowling shoes with felt sliding pads. After waiting for more than thirty minutes from the second attempt to get assistance we decided that we would no longer be bowling at this location, and I went to the front desk to ask for some form of compensation for their employees having no regard for the customers, the representatives there said that they could do nothing, so I asked to speak to a manager, it took another 30+ minutes to speak to a manager. The manager was much more professional than the other employees, but the complete lack of customer service and respect for my time from the rest of the staff was appalling.

  Business Response

  Date: 07/25/2024

  We have tried to reach out to the guest but have been unsuccessful in connecting. The guests was given free passes to make up for the visits that he was dissatisfied with at the time of the visit. The gust continues to use the summer pass at our other locations daily and has received incredible value for the discounted pass that he had purchased.hy here...

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved and paid online for a bowling activity for out of town family. The reservation was made for 2/18/2024 from 1p-3:30p for a party of six. Reservation #**********. The services were to be for equipment (shoes, *****, lane etc.) and unlimited bowling games for the time period reserved. The dispute is, we encountered multiple issues with the bowling pins not clearing properly and the game(s) having to be restarted. The operational supervisor, *************************** was rude and could not be bothered. After the third time of having to start a new game, from an unfinished one, we asked for a discount or extra time on the lane and were denied both. As you can imagine, restarting a game in-play with competitive 11- and 14-year-old boys was not pleasant. It added to what was supposed to be a nice time together to a stressful one. Apparently, we just missed the Operations Manager ********************* as he had left at the same time we arrived. We spent well over $100 on food and drink while there. Ultimately, we wound up leaving 45 minutes early. I would like a full refund of the $174.76 spent for the reservation and a minimum of $100.00 additional for the food purchased and discarded. Lastly, the restroom was in-operable near lanes 1-18 and the interior of the bowling alley looked like either patchwork was done to the ceiling or renovations were being done, either way the Black Plastic garbage bag looking cover was an eye-sore.

  Customer Answer

  Date: 07/07/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Bowlero Corp. regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  Date:06/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bowlero team has been treating us like **** from the night we came to bowl and got setup with a bad lane, then mistreated by managers. Now the booking center is refusing to help us, ***** claims is next, but I wanted to see if you can help us for the $200 refund we are trying to get for 4 bowlers.We have our receipts, and credit card statements.Thank you,

  Customer Answer

  Date: 06/28/2024

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Bowlero Corp. has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started bowling in a league in January of 2024. This was supposed to be a prize fund league, meaning at the end of our 15 week bowling period, teams would receive monetary payouts based on positioning. Our league ended on April 16th 2024 and we have still not received payout. Since the he league ended on 4/16 , Multiple people have been given different excuses such as, the check was lost, the check was delivered to the wrong place, the person signing the check did not come in, and they sent a check but it wasnt enough to cover the league.

  Business Response

  Date: 05/17/2024

  We do understand *** ****** concerns and are sorry for inconvenience caused due to the payment delay.  Our Vice President of Leagues and the management team at AMF ********* Lanes has been in touch with ************** regarding the status of the check and are working to resolve the issue as soon as possible.
  ************** appreciated the communication and the updates, so the situation has been resolved.
  Please feel free to contact Bowlero ************************* if you have any questions or need any additional information.
  Thank you,
  Sr. ************* Manager

  Customer Answer

  Date: 05/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************
  
  
  
   
  
  

• Initial Complaint

  Date:05/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business needs to do better with misleading information for selling party packages. Tax is calculated before discounts (this is not a state requirement). Tax should be after discounts so ensure customers are paying for products and services for the total price sold. Also very confusinf sub-total includes discount and then service fees and taxes are calculated before the discounts. The quotes do not show rates for what is being charged. There are better ways to show information and out details signs of amounts should not be the same direction, positive or negative amounts would show deductions or additions. Should add percentages for what you are calculating.

  Business Response

  Date: 05/17/2024

  We do understand *** ******* concerns and are sorry for any misunderstanding regarding how discounts are calculated. Our Booking Team did attempt to explain the process on the phone and via email to ****************.  However, she stated she did not agree with the calculations or how the information is displayed on our quotes.  When a guest takes advantage of a discounted promotion, the tax is calculated after the discounted subtotal,whereas the is 21% event fee is of the pre-taxed subtotal as all events incur this fee. The event fee it is pre-taxed and not discounted is because discounts are only applied towards the reservation itself and not the fees. The event fee is what goes toward all of the set-up, clean up and overhead costs to ensure your reservation goes off smoothly.
  We do appreciate *** ******* feedback on the situation and have shared her comments with our Corporate Operations Team.  If **************** has any other questions regarding a reservation, we would encourage her to speak with our Booking Team.
  Please feel free to contact Bowlero ************************* if you have any questions or need any additional information.
  Thank you,
  Sr. ************* Manager

• Initial Complaint

  Date:04/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Invoice ***** ******** On3/22 I planned to take my family bowling and I havent been bowling in several years. We wanted to go on Sat 23. I went online the day prior to see if I should reserve a lane or just show up on the website the first thing you see is reserve lane so I clicked on it and proceeded through the steps. I reserved the lane for the 23rd and I submitted payment forthat date and time $182.61. my son and his wife had an emergency and couldnt make it so I thought no big deal. I showed up at the bowling place and explained that I could cancel my reservation or can they adjust it since we were missing two people. The guy behind the counter says theres nothing he can do that is not booked through him or the bowling place. Im assuming its a third-party so I would need to call them to get it straighten out. If I would have no it was through a third-party I wouldve never booked because thats always a fiasco. Then on top of that we decided to go ahead and bowl but we had to go ahead and pay again so that I could handle this other reservation separately. I called customer service and tried to get the reservation canceled since the date had already passed weve already bowled they couldnt help me at the establishment. I had to wait until the following Monday to make a phone call to one 800 number to try to resolve it, and *************************** was no help. I asked to speak to a manager or supervisor about the issue and she told me that there was no one available so I asked her when would someone be available and she said she didnt know there might be someone there tomorrow I attempted to call the one 800 number again but, ******* seems to be the only one that is taking phone calls and shes not getting me in touch with a manager or supervisor to try to help it anyway. my complaint is that its nonrefundable and I was not aware she did send me the confirmation that reads out all the fine prints but honestly its a trap on the website and its not really fair.

  Business Response

  Date: 04/12/2024

  The **************** Manager (***) for AMF Boulevard Lanes reached out to ****************** regarding her concerns.  The *** coordinated with this location so the guest could use a Groupon instead of her reservation, so we believe the situation has been resolved.

  Please feel free to reach out to Bowlero ****************** if you need further assistance or have any additional questions.

  Thank you,

  Bowlero ******************

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I am a member of a bowling league that lasts for approximately 3 hours. The managers have informed us that we are not allowed to bring bottles of water to stay hydrated during our three hour athletic endeavor in their bowling centers (**********, ** and ********, **). They offer ** unfiltered tap water. Many of the league members are professional bowlers and take their health very seriously and like myself are very conscious about what we put in our body. This is a serious health hazard to force people into dehydration.

  Business Response

  Date: 03/28/2024

  We appreciate ************** reaching out regarding and sharing his concerns.  In order to ensure our services are provided safely and with careful attention to the needs of all guests, all food and beverages consumed at the centers must be purchased at the center.  We are sorry for any inconvenience.
  
  However, guests with special dietary restrictions may bring in outside food and / or beverages but only after prior, documented approval by an authorized company representative at the center. 
  
  For further assistance or if ************** has any other questions regarding this policy, we would encourage him to speak with the General Manager or League Coordinator during his next visit.

  Customer Answer

  Date: 03/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Respectfully, bringing water to athletic activities is required to maintain good health and well-being   Based on the response from Bowlero, their true intentions of forced commerce are apparent   Bringing clean, filtered water has nothing at all to do with Bowlero oroviding services to their customers   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

• Initial Complaint

  Date:03/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a gift card, there was a typo in the email, I immediately reached out to the company and asked for the transaction to either be cancelled or for the gift card to be cancelled and sent to the correct email address. The company has only sent a automated response and has not provided any clarification on the status for nearly a month.

  Business Response

  Date: 04/11/2024

  We have been in touch with ********************** regarding her gift card order.  We apologized for the inconvenience and will be sending her a replacement gift card from our Corporate Office.  ********************** appreciated the update and the resolution.

  Please reach out to Bowlero ****************** if you have any questions or need any additional information.