Reviews

I regret to say that my experience with this company was highly disappointing. I found their approach to be unprofessional, and it was evident that customer satisfaction was not a priority. Based on my experience, I cannot recommend this business and would advise others to consider alternative options for their event needs.

How can a business such as bowlero have an a minus rating when this company has faced a big discrimination lawsuit not too long ago. I would like to have this on the record that bowlero is a shady company and has been under federal investigation for discriminatory hiring practices. There is non stop trouble at our local bowlero with managers who have no idea what they are doing. **************** is being yelled at on a regular basis. Food prices are ridiculous, why are ranch fries 15 dollars for a large? it makes no sense. Bowlero refuses to turn on air conditioning, which can put patrons at health risks. The main culprit always stems from leadership which means the ceo is not doing a good job. The worst part they refuse to turn off the blacklights during the day so league bolwero never get to practice besides league. The blacklight and dark orange lighting make the bowling alley a major hazard, im suprised someone hasn't been seriously injured.

I contacted my *************************************** bowling alley to ask questions regarding prices and a lane reservation for 8 people. It apparently went to some out of state reservation line. Had no idea. Thought I was talking to someone at the facility. She said its $8 a game or $29 something for unlimited 2 hour play, which would be a good deal if we played 3 games. Then tried to tell me booze was $8 each and I should get the drink package, which Im glad I didnt do because they had $3 beer. Anyway, we ended up having a party of 11. No reservation for the 3 others but they charged the same price, when games on Thursday nights are really $4. We only played 2 games and a few more plays on the 1st lane, which I understand the price is more for reservations but I wasnt given correct information. Had I known it was $4 I most likely would have opted out on the reservation. I called the ** of the facility to request a refund of some sort and he said he couldnt. He offered free shoes for a group of 10, and wouldnt listen to the rest of what I was trying to say, but I have no clue when I can get a group of 10 together anytime soon. I had initially called this phone number and was advised Managers were in a meeting and would call me back. No call. Surprise. So we paid $310 for 11 people when it could have been 1/2 that amount. They could have charged the $4 a game for the 3 people not on the initial reservation, but no. More shade thrown if you ask me. Lied about bowling prices and drink prices to try and make a sale. You should know the summer sale prices before trying to be selling reservations. Id just like my $84 back for the 3 not on the reservation (I was advised no when asked for the $4 price), or a discount on the reservations for being lied too about pricing then Id be happy. Not shoe rentals for who knows when Ill be back bowling. This is vile business practices and you should be ashamed.Sincerely, Upset and felt taken advantage of.

Location: **************** The way my family and I were treated was unkind. They offered no assistance and made rude remarks. They antagonized me in front of my children. The staff was difficult and rude.

Bowlero in ******* ***** had terrible service was serving minors at the bar then ***** decided service to me when he has served me before because I didnt remember the address on my ID and said it was fake just because it was a florda ID. He should be fired for how rude he was and saw him serving minors.

I booked a party for my business three weeks in advance. I ended up needing to cancel the event because no one could attend. I received an email from Bowlero saying I could make changes to my reservation up to 72hrs before the date of the event. I reached out to Bowlero via email 5 days before my event and said I wanted to cancel the event. I was told I could not do so based on their "terms and conditions". In the terms and conditions, it states that you must cancel 30 days before the event. My event was not booked 30 days in advance in the first place. I was told I could reschedule the event within the month of December. Its December the busiest month of the year. I cant reschedule. I just wanted a refund. I was told "sorry that's our policy. I am now out $1500.00. Totally ridiculous. It was a bowling reservation. Not an elaborate wedding or something. I am in shock that a big company like this would treat a customer so poorly. Cancelling a bowling reservation 5 days in advance should not have been a big deal. Instead, they choose to take advantage of the fine print and keep all my money. I would not send anyone to this business to spend their hard earned money. Total rip off!

Horrible customer service! Attempted to call the location on ******************* in *******, ** three times this evening to check lane availability and each call went to voicemail. I get that a venue may be busy on weekends, however I find ignoring customers phone call ms inexcusable. I work in customer service and when we are busy, we are trained to answer calls, excusing ourselves from in-person customers for the minute it will take to speak to the caller, and inform the caller, politely, that we will take their name and number and call them back as soon as we can. Then we do that thing! NO excuse for lack of service and ignoring customers. Train your staff. We went to a different brand to bowl tonight.

My fianc and I have a cleaning business, we were contracted through Bowlero to clean one of their locations. We were also promised another location, but they went back on their word. We worked 7 days a week. After going two months WITHOUT pay, and reaching out to the ** and getting no response, we went to his boss and still received no response, and after going to higher-*** within the company to figure out what was going on with our pay for work already completed, we were let go. Horrible business practices.