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NFL Enterprises, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for NFL Enterprises, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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NFL Enterprises, LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 421 total complaints in the last 3 years.
    • 132 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NFL plus makes it near impossible to cancel a subscription. I have had a charge for ***** every month for months now and I cannot figure out how to cancel it. They say there is a way to chat with them online for help- this is a blatant lie. NO chat box is available. I have tried on several different devices- they claim a chat box will appear but no chat box does. The phone number provided to call has an automated message that says to go on their website articles for help and then hangs up. It is literally impossible to contact anybody for help. When i log into the app, it says to go on a web browser to cancel. When I go onto the web browser, it says I need to go on my tv. On my tv says I need to go on the web browser. Seriously, I have been trying and trying and trying and it is impossible to cancel.

      Business Response

      Date: 04/17/2025

      Hi ******,

      Apologies you were having issues cancelling your NFL+ subscription.

      I checked your account and found that you were billed through your Roku account. Please be informed that for subscriptions paid through a third-party ****** like Roku, we do not have the option to cancel or refund it on our system. 

      A complete guideline on how to cancel it from within your connected account and device can be found in this article below:

      ******************************************

      Please note, that your subscription billing is also handled by **** as well. For further help, you may contact ROKU Support at ************ or visit their website here.

      I hope that this helped! If you have any other concerns, please let me know.

      Best,
       
      NFL Support Team

       

    • Initial Complaint

      Date:04/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been getting charged for NFL+ and have no way to cancel. When I first signed up through the app, I then tried to use the website and the website said that I did not have a subscription. I try to cancel, but the app tells me I need to cancel on the website, however because the website says I have no subscription, I cannot. Even in the app, I can clearly see the subscription and when it will charge me, but then in another tab tells me I have no subscription. I finally found a contact form to reach someone for help, but all I am getting from them is instructions to cancel on the website and telling me that my email doesn't have a subscription. I have checked every single other subscription service I would have subscribed through and it's very clear that I signed up on the app. I want a refund for as much as I can get since I've been stuck in this cycle for months with no ability to cancel or stop payments.

      Business Response

      Date: 04/30/2025

      Hi ******,

      Apologies you had issues cancelling NFL+.

      Looking into your account under ********************************, we can confirm the subscription has been cancelled and we refunded that $6.99.

      It looks like you account was charged $2.60 on April 29th, this is an error, we have refunded that amount to you as well.  Please allow 5 to 7 business days before seeing that in your account.

      Apologies again for the trouble, you should no longer be charged.

      If you wish to re-subscribe please do so through ************************.  In case of any technical errors, we'd be able to refund you.

      Please let us know if you need anything else,

      NFL Support

    • Initial Complaint

      Date:03/26/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a trial with NFL+ in Aug 2023. The trial was cancelled prior to renewal. NFL+ has continued to bill me $7.51 since then (21 charges and counting). I have emailed countless times (because you CANNOT get a real person on the phone). I have tried having Experian cancel it as well. Every single time they tell me they cannot find ANY of my emails in the system. I have sent them screenshots of my bank statements along with the last 4 digits of the card they are charging proving I am still being charged and they still continue to bill me!

    • Initial Complaint

      Date:03/10/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed to NFL+ Premium for $14.99 per month in October 2024 and canceled it at the end of November 2024. In February 2025, I discovered unauthorized NFL+ charges of $6.99 per month from October 2024 through February 2025, which I had never knowingly signed up for.I contacted NFL+ customer support, who acknowledged the duplicate charges and refunded me for October and November. However, they refused to refund the charges for December, January, and February, despite the logic that there would be no reason for me to have both subscriptions at the same time, as the $14.99 plan already includes everything offered in the $6.99 plan.When I requested escalation, I was passed between seven different representatives, all repeating the same scripted response. NFL+ failed to flag the duplicate billing under my name, email, and billing address and is now hiding behind their refund policy instead of taking accountability for their mistake.NFL+ needs to correct the issue to ensure customers are not charged duplicate times. Customers need to be careful and review their monthly bank statements closely.

      Customer Answer

      Date: 04/03/2025

      Better Business Bureau:

      At this time, I have not been contacted by NFL Enterprises, LLC. Since the BBB did absolutely nothing to help, I'm going to dispute the charges with my bank. 

    • Initial Complaint

      Date:03/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to cancel my subscription to NFL+. However, each time I encounter a message saying, Oops! Something went wrong. Please try again in a few moments.

    • Initial Complaint

      Date:03/03/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two Jerseys $260.48 for my kids on **************************** on Feb 9th, 2025, and the order number is *************. After I placed order online, I received an email notification regard my order was placed. On Feb 14th, 2025, I received an email notification saying that my order will be delayed. After that, I didn't receive any update on my order through email. On Fen 23rd, 2025, I decided to call NFL custom service to track my order process. The representative was telling me that she will send the two Jerseys now. My kids and I were updated about how long it took them to ship them. If I didn't call them for an update, they might even take longer to ship them out. I would like to have compensation from them for their worse customer service.

    • Initial Complaint

      Date:01/15/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Note: All transactions were on ************************ through web pay..01/12 I attempted to sign up for a monthly subscription to NFL network so I could simply watch a replay of the Bills and Broncos game. I signed up for a free trial of NFL + thinking I could watch the Bills game - I was charged $7.50. I click the game I'm attempting to watch and it brings me to a plan upgrade page saying I need NFL + Premium. I allow the upgrade and I'm charged again, this time for $******** this point I attempt to watch the game and it brings me to the same upgrade page. So I'm thinking it didn't upgrade my account and I have to do it again. Well this time it charged me for $107.24. I get a notification from my bank NFL docked my account 3 times: $7.50, $16.08, and $107.24. I was shocked and panicking because I can't afford that and never intended to make that annual purchase. I immediately cancel everything. I then start trying to contact support about refunding the annual charge, but it's all automated. The automated bot said as long as you cancel the subscription while it's pending, you will get a refund. Well I cancelled everything while the charges were pending and the annual subscription still went ********** this point I want nothing to do with the service. There are too many dirty marketing gimmicks geared towards billing you with unknown charges. I never even used the service and cancelled, but I haven't had the annual charge refunded. I also put in a support ticket through email (Ticket ##*******). I showed a screenshot of my bank statement with the 3 charges. Gave them my email , and the last 4 digits of my card for verification. Explained that I wasn't aware of the annual charge and wanted a refund for that. I'm fine with them keeping the monthly charges - although as of now everything has been refunded except the annual charge.Hope someone can help me get to the bottom of this and finish this refund. I can't afford this and didn't intend on making that purchase Thanks

      Customer Answer

      Date: 01/16/2025

      Better Business Bureau:


      After nearly a week of persistent effort, one of the customer service representatives processed my refund. This was far more difficult than it should have been. Initially, my refund was denied despite canceling the services within minutes of being charged and being charged three times. Their website marketing is misleading and problematic. The site will automatically add packages to your cart without your knowledge and forward you to the checkout page. I initially signed up for a free trial and then agreed to upgrade to a monthly subscription for $16.50 to NFL+ Premium. When I clicked the game I wanted to watch, the site redirected me to the checkout page with the annual subscription added to my cart. I didn't realize what was happening until I received three charge notifications on my phone.

      It's also important to note that the services didn't even work. When I attempted to watch the game, it would just load and never play. I met all the criteria for a refund, yet support refused. This actually put me in a position where I couldn't even afford groceries. A multi-billion dollar company decided they would rather be $100 wealthier than allowing me to afford groceries.

      Eventually, the situation was resolved. Support refunded me only after I informed them that complaints were filed with the BBB, FTC, and ***. They changed their tune when they learned that. There was also a hiccup in the refund process. Initially, they told me my refund was processed, and my subscription was terminated. However, the subscription was still active on my account. I had to email them several more times over several days before they actually processed the refund.

      Thank you to the BBB and other agencies that worked with me to resolve this. Also glad to see NFL is actually taking BBB disputes seriously and responding.

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      **** *********



       


    • Initial Complaint

      Date:01/06/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/29/2024 at 1:33 pm I subscribed to NFL plus. The amount for the subscription was immediately withdrawn from my account. I tried to log in on my TV and realized that I can only watch on my Phone or tablet. Because I am vision impaired I cannot see good enough on these devices. I cancelled my subscription at 1:52 pm. I then tried to call the number listed on the ************************ site. The call threw me into an endless loop with no way to contact any kind of agent or representative. On 01/01/24 I used the chat version on the site to explain my problem. Again I was thrown into a loop of having to do the same thing over and over again. On 01/02/2024 I sent an e-mail to the e-mail address provided on the site. The mail was returned stating that the address was invalid. I never did get to use the app and would like a refund of my money and not be billed again.

      Business Response

      Date: 01/06/2025

      Hi ******,

      Apologies your NFL+ wasn't working correctly.

      We have cancelled your subscription and refunded your first payment.

      Please allow 3 to 7 business days before seeing that returned in your account.

      Apologies again for the inconvenience,

      NFL Support

      Customer Answer

      Date: 01/08/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ****** *******



       

    • Initial Complaint

      Date:12/18/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started a subscription with ************************ on 11-27-24. I was not pleased with what I had access to and called back and cancelled the subscription the same day, 11-17-24. I was told that the cancellation was complete and there would be no more deductions. Payment was deducted on 12-17-24. I cannot reach anyone by phone, and the virtual assistant is of no assistance in this matter. I demand my money back. The amount of complaints similar to mine is mind boggling. I expected better of a service associated with the NFL.

      Business Response

      Date: 12/18/2024

      Hi *******,

      Apologies you had issues getting your NFL game.

      We have cancelled your subscription and refunded you for months Nov, Dec.

      Please allow 3 to 5 business days before seeing that returned to your account.

      Apologies again for the inconvenience, 

      NFL Support

    • Initial Complaint

      Date:12/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The NFL sells a television product called the NFL Red Zone that advertises 7 hours of commercial free football. I have subscribed to this product for several years at varying costs. This year I have paid $15/month for several months to watch the internet streaming version of the service with a subscription purchased from Amazon Prime to watch using their FireTV Stick and related software app. Sunday December 15th the NFL Red Zone ran at least two commercials during the 7 hour program; the first at 1 hour 38 minutes ********* and the second at 4 hours and 18 minutes (Lowes). The NFL has advertised this program for many years as ***************. However since around 2013 they have introduced advertisements that did not meet the strict definition of a commercial (e.g., spoken names and products of sponsors during the show, visual graphics on screen advertising sponsor's products and graphic ads build into the live set). For the last few years the NFL has introduced 30 second commercials in the minute before the official start of the Red Zone Channel. While not meeting the Spirit of the *************** service it was a clever work around to avoid violating the *************** promise for the program/service/product.Sunday they crossed the line and have broken their stated condition of a *************** program.I filed an FCC complaint, but they responded with explanation that they are not authorized to enforce internet streaming matters and recommended submitting my complaint to the BBB.I have spent between $15/mo and $80/Mo over the last 11 years (depending on service providers and package bundle requirements) during the NFL season to watch this channel.

      Customer Answer

      Date: 01/11/2025

      Better Business Bureau:

      At this time, I have not been contacted by NFL Enterprises, LLC regarding complaint ID ********.

      Sincerely,

      ****** ********

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