Complaintsfor260 Sample Sale

• Initial Complaint

  09/18/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  -Place order no. *********** on August 19th. -Order confirmation email said worst case the items would be received in 1-4 weeks -I am past the window and still have no update on order status

• Initial Complaint

  09/13/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I've ordered two items from 260samplesale on August 20, 2023, for $59.50 (Order ##*********** - $48 for items, $8 shipping, $3.50 tax). I was planning to use the items for traveling but soon realized that the items would not arrive on time since the vendor would ship at least 10 days after the order. I requested a cancellation three days after the order date.All I've been hearing for the past three weeks is "We are still waiting to hear back from the brand regarding your cancellation request". After following up a few times, I was patiently waiting to get an update. On September 9, 2023, customer care marked my ticket as resolved. I received an email to rate the customer service ********** would you rate the help ******* gave you?". Zero stars. I'm still waiting for a refund or an update from the warehouse.Stay away from 260samplesale at all costs.

• Initial Complaint

  08/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Items purchased on line listed as linen. Items received were ************** Fiber content was misleading. I never would have purchased the products otherwise. It was ******.

• Initial Complaint

  07/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I placed an order on June 25th. The email I received when I placed my order said it will take between ***** business days for my order to process before it ships. It is past 14 business days and my order has not been shipped yet. I emailed 260 sample sale regarding this and the first time I just got a cookie-cutter response saying my order has not shipped yet. The second time I emailed I did not get a response at all. I am going on vacation in August and gave more than enough time for this item to be shipped. I need for my item to be shipped or for my order to be cancelled. Attached is a screenshot of the order confirmation email I received that states ***** business days for processing.

• Initial Complaint

  06/01/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I ordered clothes from them my package was never delivered I followed there instructions to contact fed ex fed ex tells me after investigation to contact 260 for the mishandling of my package and now my email is blocked by 260 sample sale they scammed me out of 397 dollars and now Im blocked

• Initial Complaint

  05/18/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased a ring on 260 Sample Sale (Luv Aj + Aprs Jewelry sample sale) for $885.94 USD on 5/3/2023. The ring never arrived. After contacting the ****** it appears that the vendor mailed the ring to the wrong address and ***** has delivered the package to the non-existent address. 260 Sample Sale responded to my email that they will investigate and get in touch with me when they have the update. They neither provided regular updates on the situation nor offered Refund/Replacement of the purchased item. When I called to speak to the customer representative the answer was they don't provide the responses/updates for online purchases.

• Initial Complaint

  04/26/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  PLACED ORDER *********** ON APRIL 11TH. PLACED ORDER FOR TYE DYE LARGE POUCH AND DUFFEL BAG. - I ONLY RECIEVED THE LARGE POUCH- I EMAILED 260 SAMPLE SALE SEVERAL TIMES IN REGARDS TO MY MISSING ITEM. THEY STATED THAT THEY HAD TO WAIT TO HEAR BACK FROM THE MANUFACTUER TO SEE IF THEY CAN RESHIP OR REFUND. ITS BEEN ALMOST 2 WEEKS NO RESOLUTION- I NOW WANT A FULL REFUND. MY EMAILS TO THE COMPANY ARE NOW BEING IGNORED.

  Business response

  05/01/2023

  Hi ******,

  Thank you for your feedback. We are sorry that your order arrived with a missing item. The brand has issued a replacement order for your missing item, and tracking delivery confirmation has been sent to your email address. We apologize for any inconvenience this may have caused.

  All our best,

  260 Sample Sale

• Initial Complaint

  04/07/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On 3/21/2023 I have made a purchase online with 260 Sample Sale. The purchase is 5 dresses and the sale is a flash sale so everything went pretty quickly, but I acted very fast and my purchase went through with no error. System confirmed that I have successfuly purchased the 5 dresses and sent me the order confirmation.On 3/24/2023, I have received an email from 260 Sample Sale stating due to technical glitch, one of the dress within my order is sold out and they canceled the item. I was under the impression the other four dresses will ship out on time. On the same day, I receieved a promotion email from 260Sample Sale, saying the exact dress that was canceled on my order is 'Going Fast' which means it is still available. I go to their website and see the item still available. Though a little bit frustrated, I didn't suspect too much.On 3/26/2023, I happen to log on my account and discovered that 4 out of the 5 dresses I purchase has been canceled without a notice. I sent an email to 260 Sample Sale customer service requesting to cancel the only one dress left because it doesn't make sense. Because even they said about the technical glitch, confusingly the cancled item in my order still available online. The only one left on my order is the least popular one on sale, so I don't even want it if the other dresses are all cancled. On 3/27/2023, 260 SampleSale replied saying they would 'try' to cancel the order for me. But the same day, this dress shipped out and delivered.On 3/29/2023, I wrote to 260 Sample Sale requesting to return this dress, becuase the whole shopping experience feel like a planed trap. I, along with many customers, are manipulated into buying the thing we do not want, because 260Sample Sale listed a number of highly populare items to stimulate the purchase. Once we finished the purchase, they cancled all populular item without a warning and only ship out the unpopular one. So I write an email point out 260 Sample Sale is violating the original deal so we as customer should be given the right to re-consider the deal as well. The same day 260Sample Sale replied back decline my request.

  Business response

  05/01/2023

  Hi *****,

  Thank you for sharing the experience you had with your Love Shack Fancy order. We are sorry to hear that your shopping experience was less than perfect. We appreciate your feedback and use this to review our internal processes in order to better serve all of our customers.

  260 Sample Sale has a same day policy for cancellations, meaning that you must reach out regarding your order in the same day that your order is placed. After this window has passed, ********************************************************************* the processing stage at the warehouse. 
  At this time, this was the case for order ***********. We want to apologize that we were unable to cancel your order due to its fulfillment status in the warehouse. We understand the frustration that this may cause along with the experience of items in your order being shorted. 

  After the fulfillment process began, due to a high volume of orders, LSF let ** know that the items in your order were unavailable and needed to be refunded. Again we apologize for any inconvenience.

  If you have any questions about our policies feel free to visit ***************************************************************.

  All our best,
  260 Sample Sale
  

  
  

  Customer response

  05/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   260 Sample Sale failed to send out the goods I purchased and still insist that I need to be binded by the cancellation clause is rediculous. If they can get away with this that means each merchandize can promise to offer nice service then refuse to do a cancellation or refund when the customer find out the service is not as promised.

  I do not appreciate their attitude towards this matter. They took my money and want to shovel in my mouth their fake 'appologie', I won't take it.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

• Initial Complaint

  04/05/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On February 1,2023 , I purchased an item from 260 Sample Sale online. The item was called Tool-The Copycat (*****************). The purchase price was $ 34.25.(***********). I have never received the item despite many inquiries. I am entitled to a refund.

• Initial Complaint

  03/01/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 2/23, I purchased more than $400 worth of clothing from 260 Sample Sale's Rag and Bone sale. They lowered the prices less than two hours after my purchase and the difference was over $130. I would like a refund in the difference in price.

  Business response

  03/16/2023

  Hi *****,

  
  First and foremost, we would like to thank you for shopping with 260 Sample Sale! Here at 260, we run week-long flash sales for a broad range of different clients to offer deals on designer apparel, accessories, home, beauty, and more. These events offer the brands we partner with to be sold at a heavily discounted price.
  

  As the sale progresses, the quality of the product, size, or best selling items become limited. Due to this, the client may wish to run promotions/reductions later into the events. 260 Sample Sale has no prior knowledge of any further reductions applied throughout the week.

  
  After reviewing your receipt, we can confirm that there were no additional discounts/reductions that were promoted/offered for the Rag and Bone event on February 23, 2023. However, we can confirm that a reduction did happen over the weekend from opening. Due to this, we are unable to accommodate a refund in this case.

  
  For more information regarding in-store pricing, please visit our FAQ at ****************************************. We want all of our customers to have a positive shopping experience.

  If you have any additional questions, please feel free to reach out to ************************************* and we will be happy to assist.

  
  All our best,
  260 Sample Sale

   

  260 Sample Sale
  **************** ************** *****************
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩