Complaints

• Initial Complaint

  04/07/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On 3/21/2023 I have made a purchase online with 260 Sample Sale. The purchase is 5 dresses and the sale is a flash sale so everything went pretty quickly, but I acted very fast and my purchase went through with no error. System confirmed that I have successfuly purchased the 5 dresses and sent me the order confirmation.On 3/24/2023, I have received an email from 260 Sample Sale stating due to technical glitch, one of the dress within my order is sold out and they canceled the item. I was under the impression the other four dresses will ship out on time. On the same day, I receieved a promotion email from 260Sample Sale, saying the exact dress that was canceled on my order is 'Going Fast' which means it is still available. I go to their website and see the item still available. Though a little bit frustrated, I didn't suspect too much.On 3/26/2023, I happen to log on my account and discovered that 4 out of the 5 dresses I purchase has been canceled without a notice. I sent an email to 260 Sample Sale customer service requesting to cancel the only one dress left because it doesn't make sense. Because even they said about the technical glitch, confusingly the cancled item in my order still available online. The only one left on my order is the least popular one on sale, so I don't even want it if the other dresses are all cancled. On 3/27/2023, 260 SampleSale replied saying they would 'try' to cancel the order for me. But the same day, this dress shipped out and delivered.On 3/29/2023, I wrote to 260 Sample Sale requesting to return this dress, becuase the whole shopping experience feel like a planed trap. I, along with many customers, are manipulated into buying the thing we do not want, because 260Sample Sale listed a number of highly populare items to stimulate the purchase. Once we finished the purchase, they cancled all populular item without a warning and only ship out the unpopular one. So I write an email point out 260 Sample Sale is violating the original deal so we as customer should be given the right to re-consider the deal as well. The same day 260Sample Sale replied back decline my request.

  Business response

  05/01/2023

  Hi *****,

  Thank you for sharing the experience you had with your Love Shack Fancy order. We are sorry to hear that your shopping experience was less than perfect. We appreciate your feedback and use this to review our internal processes in order to better serve all of our customers.

  260 Sample Sale has a same day policy for cancellations, meaning that you must reach out regarding your order in the same day that your order is placed. After this window has passed, ********************************************************************* the processing stage at the warehouse. 
  At this time, this was the case for order ***********. We want to apologize that we were unable to cancel your order due to its fulfillment status in the warehouse. We understand the frustration that this may cause along with the experience of items in your order being shorted. 

  After the fulfillment process began, due to a high volume of orders, LSF let ** know that the items in your order were unavailable and needed to be refunded. Again we apologize for any inconvenience.

  If you have any questions about our policies feel free to visit ***************************************************************.

  All our best,
  260 Sample Sale
  

  
  

  Customer response

  05/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   260 Sample Sale failed to send out the goods I purchased and still insist that I need to be binded by the cancellation clause is rediculous. If they can get away with this that means each merchandize can promise to offer nice service then refuse to do a cancellation or refund when the customer find out the service is not as promised.

  I do not appreciate their attitude towards this matter. They took my money and want to shovel in my mouth their fake 'appologie', I won't take it.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

• Initial Complaint

  04/05/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On February 1,2023 , I purchased an item from 260 Sample Sale online. The item was called Tool-The Copycat (*****************). The purchase price was $ 34.25.(***********). I have never received the item despite many inquiries. I am entitled to a refund.

• Initial Complaint

  03/01/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 2/23, I purchased more than $400 worth of clothing from 260 Sample Sale's Rag and Bone sale. They lowered the prices less than two hours after my purchase and the difference was over $130. I would like a refund in the difference in price.

  Business response

  03/16/2023

  Hi *****,

  
  First and foremost, we would like to thank you for shopping with 260 Sample Sale! Here at 260, we run week-long flash sales for a broad range of different clients to offer deals on designer apparel, accessories, home, beauty, and more. These events offer the brands we partner with to be sold at a heavily discounted price.
  

  As the sale progresses, the quality of the product, size, or best selling items become limited. Due to this, the client may wish to run promotions/reductions later into the events. 260 Sample Sale has no prior knowledge of any further reductions applied throughout the week.

  
  After reviewing your receipt, we can confirm that there were no additional discounts/reductions that were promoted/offered for the Rag and Bone event on February 23, 2023. However, we can confirm that a reduction did happen over the weekend from opening. Due to this, we are unable to accommodate a refund in this case.

  
  For more information regarding in-store pricing, please visit our FAQ at ****************************************. We want all of our customers to have a positive shopping experience.

  If you have any additional questions, please feel free to reach out to ************************************* and we will be happy to assist.

  
  All our best,
  260 Sample Sale

   

  260 Sample Sale
  **************** ************** *****************
  

  
  

• Initial Complaint

  02/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to the Designer Sample Sale at the 260 location in ******************** in December of 2022. I purchased a ***** sweater and a pair of ***** sneakers. At the time of purchase, both items appeared to be in brand new, pristine condition. I even tried the sneakers on in store and carefully looked them over to ensure there was nothing out of place with them. Over the holidays, I wore the sneakers for the first time to a family dinner. When I got home from that dinner, I noticed the rubber soles of the sneakers where chipping, falling apart, and practically disintegrating on the sides of the shoes. I could understand if I had stepped on something but the bottom of the soles are perfectly fine besides some minimal, expected dirt. The fact that the sides of the rubber soles are cracked and chipping on both sides on both shoes show that this was a defective pair of sneakers. I have never had a pair of sneakers that have had this kind of issue with the soles including my other ***** sneakers. The issue is that *************************************************** damaged pair of sneakers and then had the audacity to charge me over $300 for a pair of defective sneakers. I reached out to 260 **************** and explained the situation. They came back with a no returns or exchanges canned statement, told me I need to inspect items better when purchasing, and provided no resolution for the pair of defective sneakers they sold me. I even attempted reaching out to *****'s repair team and they are unable to repair the sneakers. Over $300 on a pair of sneakers that I could only wear once. Do not waste your money with this business. They will sell you damaged, defective, or possibly even used items and then not refund your money or even offer an exchange or store credit.

  Business response

  02/16/2023

  Hello *******,

  
  We are sorry to hear about your experience shopping at our *********** store. We will take this feedback into consideration during future events to ensure our customers are having the best possible experience with their purchase.
  As this is a sample sale business, all of our items are heavily discounted, ranging from 60-90% off. Due to this, our sales policy is "All sales final. No Returns or Exchanges. All items are sold as is.

  Our sales policy is displayed both throughout the store and on the receipt. Upon receiving your customer service request, we were unable to accommodate a return as the merchandise was not damaged at the time of purchase.

  We hope to make your shopping experience with us more pleasurable in the future. Please keep an eye out for an email from our **************** team as we would love to offer you VIP access to one of our events.

   

  All our best,

  *** ****** **** *****************

  **************

  *** ***********************************************************************

• Initial Complaint

  11/10/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Last week I purchased 4 items from the online version of the Love Shack Fancy sample sale. 2 dresses and one top with matching skirt. It is a shirt and skirt designed to be worn together and advertised as such, but sold separately since it is two pieces. I purchased this set in order to wear it as they advertise it, as a matching two piece set. They give 24 hours to cancel or change the order once placed. several days went by and I had received CONFIRMATION that my orders were good, and would be shipped. Then today, I receive an email basically saying "oops" that they had sold me an item, the shirt which goes with the matching skirt, that they don't even have. This was after my order was confirmed and accepted and days past the 24 hours I could change it. So I said ok, cancel the skirt since I purchased it as a set to wear together. They immediate write back with oh no way, since the pieces are sold separately, we will not honour a refund or any kind of discount or anything (I only asked for a refund - no discounts). The pieces are sold serprately but designed to be WORN TOGETHER. I have no use for a random skirt without the shirt counterpart. I spend thousands of dollars at this place and yet today, I feel scammed. I want a refund for the skirt (which I don't even have yet) OR also send me the shirt I purchased and had confirmed in the first place along with the skirt to make it the matching set as it is designed to be worn. How is it my fault that you "Oversold" your shirts? This isn't a ticket to a standing room only concert, it's a purchase for a product and your customer service is laughable.

• Initial Complaint

  09/26/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I placed my order on August 8st, Order #**********. The order was placed for 6 items. The items were supposed to be shipped in ***** days. On September 21st, over 6 weeks since the order has been placed, I received ONLY 2 items out of 6 items that I ordered.It has now been almost 2 months and I still haven't received the remaining 4 items!

• Initial Complaint

  09/21/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I ordered a few items online on 8/3. There has been little communication regarding the shipment. They sent one email stating it will be delayed. I have yet to receive the items except 2 of the 10. They stated shipment would be in ***** days and it has now been over 6 weeks.

• Initial Complaint

  09/07/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  On September 7th I ordered items from the weworewhat 260 sample sale, a month later and my package is still not fulfilled. I have emailed back with concern and have gotten automated responses back. Im also worried that I will never receive my package and customer service has been so terrible I was hoping I could find some answers through this

• Initial Complaint

  08/05/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I made a purchase from *** ** ('Bally' sample sale event) on 8/2/2022 at 12:19PM (*** ******* ********, ** *****). Tote Bags were advertised as being $45. I realized I was charged $325 for a bag which was the price for a large leather goods item, when the item is a canvas tote, NOT a leather item. When I contacted customer service they claimed the bag was a 'large leather good' when it was clearly a canvas tote bag, not a leather good as one can see from the photo. They failed to reply when I asked them plainly for a resolution for the matter as I was deceived as a customer. The stores policy is no returns, yet the displayed pricing was 100% deceptive towards customers. The associate additionally told me $45 was the price of the item. I look forward to this sale all year, but was lied to and deceived by *** **.

  Business response

  08/08/2022

  Dear Customer, 

  ********************** has every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

  We want to confirm that you were able to stop by the store on August 7th and return the bag for a full refund. In addition, we will further evaluate how we can prevent this problem from occurring again in the future. 

  While the price signage did depict the Special Pricing category for a particular Bally Inflight Accessory Tote vs other accessories, we understand how this could have caused frustration. Please accept our sincerest apology for any trouble this may have caused you. 

  Again, we highly appreciate your feed back as it will assist us in becoming better at what we do. It's our goal to retain you as a satisfied customer and hope to serve you again in the future.

   

   

  Customer response

  08/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩