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Find a Location

Ann Taylor has 139 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Ann Taylor

      7 Times Sq Fl 15 New York, NY 10036-6524

    • Ann Taylor

      P.O. Box 571650 Taylorville, UT 84157

    • Ann Taylor

      1293 Broadway New York, NY 10001

    • Ann Taylor

      805 Third Ave. New York, NY 10022

    • Ann Taylor

      25 Fulton St. New York, NY 10038

    Business ProfileforAnn Taylor

    Clothing
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.5/5stars

    Average of 18 Customer Reviews

    Customer Complaints

    136 complaints closed in last 3 years

    61 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Ann Taylor has 139 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Ann Taylor

        7 Times Sq Fl 15 New York, NY 10036-6524

      • Ann Taylor

        P.O. Box 571650 Taylorville, UT 84157

      • Ann Taylor

        1293 Broadway New York, NY 10001

      • Ann Taylor

        805 Third Ave. New York, NY 10022

      • Ann Taylor

        25 Fulton St. New York, NY 10038

      Headquarters
      7 Times Sq Fl 15, New York, NY 10036-6524
      BBB File Opened:
      10/22/2002
      Years in Business:
      70
      Business Started:
      1/1/1954
      Type of Entity:
      Corporation
      Alternate Business Name
      • LOFT
      • Ann, Inc.
      • LOFT Outlet
      • Ann Taylor Factory
      • Lou & Grey
      Business Management
      • Mr. Michael J. Nicholson, EVP, CFO, and Treasurer
      • Mr. Brian Lynch, Brand President, Ann Taylor division
      • Mr. Gary Muto, President/CEO
      • Ms. Katherine Hargrove Ramundo, Executive Vice President, General Counsel and Corporate Secretary
      Contact Information

      Principal

      • Mr. Gary Muto, President/CEO
      Additional Contact Information

      Fax Numbers

      • (866) 232-9266
        Primary Fax
      • (212) 541-3379
        Other Fax

      Phone Numbers

      Website Addresses

      Customer Complaints

      136 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/01/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      I was trying to return items to Ann Taylor loft. They did not have their return policy listed at the register. I went to return items that I bought at full price. Very expensive. And was informed when I went I to return them them it was a a 30 day retirn policy Which I was ok with I returned 2 days late. But was not informed of this any where But I accepted it and was told I would get a store credit. But even with a received showing what I paid. They informed me store credit was going to be at what item was going for at the price it was that day. Well today they were running a 40 percent off sale. Salesgirl said well so sorry. But it 40 Perceval off. But if you return whe. There is no sale. You may get back more than what you paid and on others day less than what you paid. ************ if you ask me. Disgusting policy Also 3 1 of the items i was returning shrunk in the wash. They are non wearable. Other items have tags in then never worn I am not asking for a credit. To my account totally get 2 days past return date. But I feel I am owed full *** I paid for the Items. Not what selling price is now. Also the items that were defective in feel I should be credited to my credit card. This is a scam company.
      Read More

      Customer Reviews

      18 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Andrea G

      5 stars

      06/05/2024

      I just wanted to leave a positive review from my experience at the NorthPark Ann Taylor store in ******, **. I am a millennial who has worked from home since the pandemic. My business attire had not been updated in over a decade and before 2 children. I don't think I have tried on clothes in a store in several years, and the thought of picking out my own business clothes was very intimidating. When I walked into the store, I was immediately greeted and the associates asked if I needed assistance. They called over a fabulous stylist, ********, and she helped me find amazing options that fit perfectly. I felt so confident and bought just about everything she put together. The one item they didn't have on site in the color I wanted, they order for me at the register. I even got ********'s number so that I can schedule a styling appointment at the store in the future. feel like everyone there, especially Mastoora, went above and beyond to help. I will be back!

      Ann Taylor Response

      06/06/2024

      Thank you so much for taking the time to share your feedback. We're always thrilled to learn of experiences like this. Please be assured we'll be passing your kind words along to our field partners so the **************** can be properly recognized.

      Local BBB

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