Business Profile
Clothing
Ann TaylorHeadquarters
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Reviews
This profile includes reviews for Ann Taylor's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.45/5 stars
Average of 29 Customer Reviews
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Review fromUrsula S
Date: 04/13/2025
4 starsUrsula S
Date: 04/13/2025
I got my first Ann Taylor dress 32 years ago on vagations, Now I life in ** and bought about 19 dresses and other clothes of Ann Taylor.I was satisfied all the time .****** ********.Ann Taylor
Date: 04/16/2025
Thanks ******! We are so pleased to hear you appreciated all that you purchased from Ann Taylor and LOFT over the years. We really appreciate you sharing!Review fromCaroline E
Date: 02/17/2025
2 starsCaroline E
Date: 02/17/2025
Hard to return items. Have to pay for return shipping. Cant return to the Loft. Must have a specific Ann Taylor near you or do all the return work and pay costs.Ann Taylor
Date: 02/18/2025
We are sorry for the frustration. Currently, and as stated on our website, we do charge shipping for returns. We will make sure the feedback will be shared.Review fromMICHELLE S
Date: 11/16/2024
1 starReceived my order today. It was a pair of earrings that arrived broken. It's not surprising because they seemed very poorly made and were not in any way packaged to survive the trip. Initially, I wasn't getting any refund because the return fee was more than my purchase. I had to spend 10 minutes talking to customer service to get the fee waived due to the purchase being completely broken and unuseable. Now I have to spend my time to packup, drive to **** wait in line and return a purchase that arrived completely broken and wait for Loft to give me my return.Review fromTONI P
Date: 11/06/2024
1 starTONI P
Date: 11/06/2024
Loft, part of the Ann **** brands, seems to have a practice of pulling "hot" items from their website when a generous sale occurs. During the mystery sale on 11/5 that I had a 50% off code, an item was suddenly all gone from the website. I contacted customer service via chat and was told the item was out of stock and since there was no waitlist option, it would not be coming back. This morning, when the sale is no longer occurring, I checked the site and wouldn't you know it, the item is back! Available in 10 different sizes in regular length and 8 different sizes in petite length. It doesn't seem plausible that in less than 24 hours that many pairs came back into stock. I contacted customer service via phone and was assured they were really out of stock yesterday. I am very disappointed in these business practices.Ann Taylor
Date: 11/07/2024
We are sorry to hear of any disappointment with a recent LOFT order. When an item sells out, inventory typically is not replenished. However, with newer items, they may be slowly adding inventory. This includes store inventory too, so it is likely that stores updated their inventory for this item as well, which is why it is now showing more available. Of course, the feedback will certainly be shared for internal review.Review fromNancy C
Date: 09/12/2024
1 starNancy C
Date: 09/12/2024
Was in a store that I traveled 45 minutes to get to as I wanted to return an Im I bought online. Saleswoman threw item back to me and refused to take it back. I got item with an award they sent me plus $5.15 plus tax. I called what was supposed to be corporate office and person reordered top, which was now less than I paid and also charged me same amount, although item sold for a lot less. She did send me return sticker and said I would get refund for additional charge when they received item. I told her I wanted to speak to supervisor and she said Id hear from one shortly. Never did. Called again today and got foreign country who I couldnt understand. Wont ever shop here again.Ann Taylor
Date: 09/13/2024
We are sorry to hear of this customers experience. It is not clear what store she is referencing in order to understand why the store refused the return. The only time a return would be refused is if it wasnt from the same brand, we dont accept cross divisional returns, or the return did not meet our Return Practice criteria (past 30 days, no receipt). In addition, the call center processed a quick exchange honoring the original cost. The customer was not charged twice but the return needs to be received at the distribution center for the return credit to be processed. We hope this clarifies what occurred. As a courtesy, we went ahead and processed a credit for the $5.15. Corporate Customer Service **********************/**********************Review fromBrooke W
Date: 09/01/2024
1 starBrooke W
Date: 09/01/2024
They are not honoring their 7 day price adjustment. Ordered $1200 and they won't adjust $25Ann Taylor
Date: 09/03/2024
We're so sorry for any disappointment. We do currently honor price adjustments on merchandise originally purchased at full price within 7 days of purchase. Upon review; it appears the items the client requested an adjustment on were already purchased at a reduced price; which would not make them eligible for an adjustment. As a courtesy though a request was put in to adjust the 2 items the client mentioned to customer service. Once completed the client should receive her adjustment confirmation email.Review fromKlara C
Date: 08/31/2024
1 starKlara C
Date: 08/31/2024
Im writing to express my deep disappointment with the handling of my recent order. I urgently needed a business suit and placed an order on Thursday, paying for overnight shipping to ensure it would arrive on time for an important meeting. When I spoke with customer service on Friday, I was assured that the suit would arrive by the end of the day. However, on Saturday, I was informed that my suit would not arrive until Tuesday. While I appreciate the refund of the $27 overnight shipping fee, this does not address the core issueI needed the suit for a meeting that has now been missed, and I will no longer be in ******* on Tuesday to receive it.This situation has left me without a crucial item for my business meeting, and I am extremely disappointed in the way this has been handled. The inconvenience and the impact on my professional obligations cannot be compensated by the shipping refund alone.I would have expect a more satisfactory resolution to this issue.Ann Taylor
Date: 09/03/2024
We're so sorry to learn of this disappointing experience overall. Upon reviewing this customer's order it appears her order was fulfilled after the *** pickup on the date in question (8/29); which delayed delivery by 1 business day. We make every effort to have our expedited orders delivered within the promised service level, and we apologize we fell short during this recent visit. Our customer service team will also be following up with her as promised to resolve this concern further.Review fromChelsea H
Date: 08/30/2024
1 starChelsea H
Date: 08/30/2024
I bought regular solid color tshirts in May and July 2024. It is August and they have lost all shape, have holes in them and are the cheapest material ever. I was able to start a return for the online purchase and I just went to rerun them to the store. The lady said she wouldnt return them because they were washed and I would have to send back via mail. This is terrible customer service and I would be embarrassed to stand behind this product. I had both receipts and the cards I paid for the shirts on and she couldnt give me a valid reason why she couldnt return them. I am so upset because I was scammed out of my money for these cheap tshirts that cant even be worn.Ann Taylor
Date: 09/03/2024
We're so sorry to hear these items did not end up meeting your expectations *******. That's not the kind of impression we would want to leave a customer with. If you reach out to ****** services at 1 888 LOFT 444 they can help facilitate your online return. Please also let them know the store visit details so we can ensure that is also addressed with the field.Review fromHarper W
Date: 08/15/2024
1 starHarper W
Date: 08/15/2024
The loft outlet in ******** is horrible! Every time I go in there I notice the black workers always doing majority of the work, meanwhile the white managers specifically the one with short hair and glasses does nothing! Its an awful sight to bear especially when they are very busy. I would hear the workers talking about how she never helps with anything and always goes shopping on the job, takes multiple breaks, and stays in the back from the time that she clocks in to her clock out time. I interrupted one of their conversations and asked if they told the general manager, and they said that she constantly makes excuses for these people and does nothing about it. That is absolutely outrageous and something needs to be done.Ann Taylor
Date: 08/16/2024
We're sorry to hear that your experiences at the ******** LOFT Outlet have been disappointing. We will ensure your overall concerns regarding the work environment at this location is shared appropriately for internal review.Review fromLinda J
Date: 08/11/2024
1 starLinda J
Date: 08/11/2024
May 27, 2024, I purchased a blouse at the ************************************ in *************, **, for $42.61. When it was time to wash it, I followed directions precisely, gentle cycle, cold. I did not put it in the dryer even though directions said you could. It shrank, and it was then too short, and the sleeves weren't loose and comfortable like they were before washing. I tried to return it to the store. I was told it was not returnable to the store because it had been washed!!! How was I to know a washable blouse wasn't washable? I called customer service and was told to send the blouse back, at my expense *$8.67. It was mailed to ***************************************************************** (address I was given). The same day, I mailed a letter to Corporate Hdqt at ************** explaining the situation, and I included the receipt. Incredibly, I have received no response. I really am shocked at the lack of customer service. I could have had the same situation at a dozen different clothing stores, and there would have been no issue with returning a piece of clothing with obvious fabric quality issues. I wasted over $50 and too much time and effort on this.Ann Taylor
Date: 08/12/2024
We're so sorry to learn of this *****. Please be assured that our stores can take back defective merchandise (even if washed/worn) in accordance with our return policy. We apologize for any miscommunication surrounding this. We weren't able to locate your previous contacts, but will reach out via email to gather more info to try and resolve this.
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