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Business Profile

Clothing

Donna Karan International Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

This profile includes complaints for Donna Karan International Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Donna Karan International Inc. has 33 locations, listed below.

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    Customer Complaints Summary

    • 21 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/31/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      hi, I had ordered a puffer coat through this company online 1/15/25. It was said to be delivered on 1/25/25. I found out based on the photos I had showing it was delivered to the wrong address. I called Donna ***** immediatly to inform them my package was delivered to the wrong address and they then told me to send an email with a photo of my door step and my address so I did. After not getting back to me I called for an update and was told over and over they are looking into it and kept telling me to call after 3-5 days but every time more and more time passed and I just kept getting the run around. At another point I asked to speak to a manger and they told me each time they are unavailable. At some point they rudely told me to call my bank instead of trying to work with them and when I did my bank told me they refused to send my money back. Im at a loss with what to do because I have proof I ordered with my correct address, proof of my item being delivered to the wrong address (photos and all) and they are impossible to work with. I have never dealt with a company this rude, unorganized and unprofessional. I have proof, my case is a very simple one. Please help!!!

    • Initial Complaint

      Date:02/19/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Fossil Canada and paid using Apple Pay. Unfortunately, my old address was used, so I immediately updated my shipping address on February 6, 2025. However, my package has still been misrouted to *********, **, instead of my correct address in *************, ***I contacted Fossils customer service multiple times, and they keep telling me to wait. Now, they are saying I have to wait until February 19, which is unacceptable because I am traveling on March 5 and need this package before then.Despite my attempts to resolve this issue, Fossil has not offered me a reshipment or a refund, even though the package is clearly lost or misrouted. Their lack of urgency and unwillingness to fix the issue has caused me unnecessary stress.I am requesting an immediate reshipment to my correct address or a full refund. If Fossil does not resolve this matter quickly, I will escalate the issue further.I hope BBB can assist in resolving this matter promptly.

    • Initial Complaint

      Date:01/27/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* Online you sentI got the following email from dkny....Thank you for your recent order with DKNY.com.We are concerned that there may have been a mix-up in fulfilling your order and would like to confirm whether you received the REVERSIBLE FAUX SHEARLING JACKET. Kindly let us know.I have responded by email about five times and by phone three times saying that yes in fact you made a big mistake and sent the wrong item and not only have I not had this resolved I can't even get anyone on the phone service to do anything but say I will take a note down. I can't get an email response back and I can't get my money back. I also tried the chat and they said someone would call in 2 weeks! I made a legitimate purchase from a website and the product was never shipped and you are holding my money hostage. I would like a refund immediately.Order **********

      Business Response

      Date: 01/27/2025

      This Brand is no longer part of *************************************** We suggest contacting them directly at : 

      Phone: ************
      Email: ************************************************************************************************

    • Initial Complaint

      Date:01/09/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a DKNY ***** from online Macys. It was advertised as leather which I had no reason to doubt. However, after a few months usage, the corner that was worn, revealed that it is indeed is not leather. See pix.I don't know how to yet address the negligence to quality control that a non-genuine leather item can be sold as such.

    • Initial Complaint

      Date:12/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In December 2023, I purchased a DKNY jacket from ******. After the jacket was dry cleaned for the second time during the summer of 2024, the buckle detached. The dry cleaner confirmed that the issue was due to a manufacturing defect. I subsequently reached out to DKNY, providing supporting documentation, and requested a refund. DKNY acknowledged my inquiry, stating they were investigating the matter and that their refund policy is valid for one year. However, despite my follow-up, I have not received any further communication from DKNY or resolution from them. I emailed them on October 23, 2024, November 13, 2024 and again December 4, 2024.

      Customer Answer

      Date: 01/08/2025

      At this time, I have been contacted directly by Donna Karan International Inc. regarding complaint ID ********, however my complaint has NOT been resolved because: 

      DNNY customer service finally replied to my email. They agreed to compensate me for the damaged/defective jacket through ****** and provided a link. However, the link doesn't work and I have not yet received any compensation and they have stopped replying to my messages regarding a different way to reimburse me.  

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      **** ****

    • Initial Complaint

      Date:08/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 3 items from Donna Karan ******** last July 12, 2024 & the transaction was posted to my Master Card credit card on July *******. They creditted P8,000 (more or less) back into my account after they e mailed that 1 of the items (jumpsuit) was out of stock. I e mailed them last week informing them that as of this month, I STILL HAVE NOT RECEIVED the 2 ITEMS I PAID for. I e mailed them again after receiving no reply for more than 1 week asking for a REFUND. Still no reply from them.

    • Initial Complaint

      Date:07/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a Dress on May , 3 ****** ago . I havent received it yet . I write ti their customer service and there is no answer. No solution

    • Initial Complaint

      Date:06/27/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My order number is **********. I placed an online order on May 24 th and havent received even after a month. I have tried reaching out to the business several times but they take forever to respond. While i investigated the issue on my end, i found that their shipping partner has delivered my order to the wrong address. I have shared all the details with the company but have not received any response. I am very disappointed with the experience and I want my money back now.

      Customer Answer

      Date: 06/27/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************



       

    • Initial Complaint

      Date:02/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband bought me Donna Karan perfume for me for my birthday at Belks store. It is a 3-purse perfumes. only 1 out of the 3 works. They don't spray. I have tried to work with the company. I have sent them everything the have wanted. Receipts, UPC, Pictures, everything they requested. I also told them, I would send them the vitals of perfume, in the original package for them to see. There responses is they will send it to the management team, I have had them resubmit it 3 different times to the management team. I keep getting the run around. All I want is what I paid for 3-purse Vitals of my favorite perfume Cashmiere Mist.

    • Initial Complaint

      Date:01/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 15, 2023, I purchased the Black DKNY ******************** with convertible strap. In less than two months, the trimming around the handle started ripping off. On 12/6/23, I contacted DKNY customer service and spoke to Lodden or ******. She stated that I can email pictures of the bag for review. Which I did through email. I started corresponding with a customer rep named ******************* via email on 12/13/23. I provided proof of purchase, pictures, and description of the issue. The value of the bag is $198. On 12/19/23, ******************* sent an email stating "as an accommodation, we would like the opportunity to offer you a replacement handbag. Unfortunately, your current style is no longer available. Please look on our website, dkny.com, for a comparable replacement option and send me the full information along with your complete shipping address. We will check to see if it is available from our warehouse." I provided information of a replacement bag on 12/23/23 and have not heard back. I tried following up via email on 12/28, 1/3, and 1/4. I also tried calling over the phone on 1/3 and was provided with a different email address. I was informed by ******* that there was no phone number that I could call directly. At this time, I would like a refund or the replacement bag that was offered in order to rectify the situation.

      Business Response

      Date: 01/25/2024

      Hello,
      We can confirm that this customer has been assisted and their replacement item shows it delivered this week.

      Thank You,

      DKNY Customer Service

    Donna Karan International Inc. is NOT a BBB Accredited Business.

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