Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of boots from Hunter Tracking number ****************** When I received the boots theyre to big . I ask for a exchange . I sent the item back with *** ..I spoke with *** they told me the package was lost in transit right ..So I opened a claim with *** ..Now when I contact Hunter they tell me they have the package ??..So now Im confused .. they telling me that the boots was damaged. And it My fault .. To my knowledge if *** cant track package thats show item was buried under somewhere or something.. cuz at first they couldnt *********** all of a sudden they have it .. I asked for a exchange they still said no ..heres my *** claim number ***********

• Initial Complaint

  Date:02/07/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I received a $****** E gift card from my daughter on 02.06.22. 01.21.23: Placed an order, I cancelled due to the order listing my daughters mailing address. 01.21.23: Placed a new order.01.23.23: Received cancellation email from Hunter Boot, with no additional information 01.27.23: Contacted customer services via ******** was advised to "allow 3 - 5 working days from Monday before attempting again."02.02.23: Attempted to place another order. Message Unfortunately we were unable to process your transaction-please check your details and try again or contact our customer service *************: Contacted customer services/confirmed gift card balance at ******. Advised to try placing the order with a different browser.02.05.23: Attempted to place an order with the gift card on two different browsers & keep getting the same message- Unfortunately we were unable to process your transaction-please check your details and try again or contact our customer service team.Hunter calls centers are still closed due to the pandemic, and unable to place an order over the phone. Chatting with a rep is not resolving the problem.Please issue a refund check back to my daughter, ********************************* Her address is *******************************************************************

• Initial Complaint

  Date:02/07/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a purchase of Hunter boots December 13, 2**2 in the amount $101.31 order number # **********. I received the boots and did not fit, so filed for an exchange on the same day December 17, 2**2. I sent the boots back on December 19, 2**2 through *** here inFresno, CA.Hunter Boots claims they received a different item, (pregnancy pants) instead of the boots. I am 100% sure I sent back the Hunter boots and nothing else. I contacted Hunter Boots for a refund sense it had been about three weeks and had not yet received the exchange. ****** told me to contact *** Store where I returned the boots. I contacted *** several times as well and have not been able to resolve anything. Both Hunter Boots and *** have completely failed to contact meet and follow up. I very disappointed in both companies and how they will not take ownership of their mistakes. In good will, all I wanted was to get an exchange so that I can have the boots fit me properly. Now I'm seeking a refund sense neither company will help me.

  Customer Answer

  Date: 03/03/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Hunter-Boot USA regarding complaint ID ********.
  
  Sincerely,
  
  ***************************
  

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband purchased a pair of boots for me as a Christmas present. I opened the boots on Christmas day, tried them on in the house only and realized that on the inside of one of the boots was poking/stabbing my foot. The other side did not do that, so I told my husband to return the boots. These were ordered from ******** online website, so in order to return them you need to contact customer service. The only way you can reach them is by chat or send an inquiry via their website to which they reply to your email address. We successfully shipped the boots back to which we received no contact from hunter within ***** days of them receiving the boots. After several emails with Hunter they are determining that our claim of manufacturer defect is in fact just an inappropriate size matter and that the boots have been worn (which we never denied), even though they state on their website that boots have a 2 year manufacturer warranty. I have never seen another company deny a manufacturer defect like this, and from the online reviews I've read we are not the only ones with this experience. I believe Hunter Boots not only intentionally limits its contact resources but also limits its explanation of warranty coverage to deceive and rob customers of their money. I've attached the email thread, we also received a phone call from ****** (claiming to be from management) she was sending the claim to the warranty department and said she would call ** on Monday with their response. We received an email today stating they would not cover this under the warranty and would be sending the boots back to **. We've been tossed around to so many different representatives at this point I'm not sure what other departments we've been in contact with as it's a different person responding via email each time. There are ref# in the email if needed when contacting the company.

  Customer Answer

  Date: 03/02/2023

  At this time, I have been contacted directly by Hunter-Boot USA regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

   

  The business has reached out to us but unfortunately is not willing to work with **. Theyve shipped the product back to ** stating there is no manufacturer defect. So we arent sure what to do at this point since theyve sent the defective product back to ** 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  *************************

• Initial Complaint

  Date:02/01/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought rainbows from the website and they ripped as soon as I tried them on. I am assuming this was a manufacturing issue. I contacted ****** and they refuse to honor their warranty.

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/17/2**2, I bought 2 snow boots (#**-2126730) as X-mas gifts. Return label was created on 11/17 at 11:30pm (before actual shipment label). Return label tracking-******************(4.9 lbs). On 11/18 actual shipment label is created at 7pm, tracking-******************(10.9 lb.). ****** had no way of knowing how many boots I might return - arbitrarily chose a weight for the prepaid label, different from actual shipment weight.On 1/7/2**3 I returned both pairs of boots (indicated on return slip that both pairs were too big for my gf) using prepaid label. Package was dropped off at *** store ****, where it was weighed as required, and gave me a receipt indicating a 12lb. package. Return is then received by ****** on 1/13 at 11:52am. On 1/23, ****** sent me a refund notice but only for 1 pair of boots. I immediately inquired about the other pair. They said "give it 14 days from receipt of package as items can be scanned at different times" so I waited. On 1/28 I then reached out again since no refund notice had been received. Today my issue was referred to their "internal team" who said "With this information being provided we regret to inform you that we are unable to assist you further with this matter." Tried chatting in, they just keep referring back to label weight which again, was randomly put on the prepaid label. At this point, ****** has $182.74 of mine that needs to be refunded. I am giving them the opportunity to correct this in good faith. The other complaints on this website seem to show a clear pattern of behavior for improperly handling returns and I can only imagine the vast number of people who have been victim to this scheme. Without a refund, I can only assume the entire internal and/or warehouse team knows about the discrepancy between shipment labels and return labels and is "in on the take" either from Hunter itself or its customers. Either way, it needs to be addressed because it looks dangerously close to defrauding their customers.

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of Hunter Boots as a gift and upon giving them found a defect in the lining of the left boot. After reaching out to Hunter via live chat I was able to get a return label for the defective items to be refunded upon receiving the defective boots.The boots were returned, received, and no refund! I reached out to customer service multiple times and spoke to multiple agents with the acknowledgment that my refund would be refunded on or by December 28th, which didnt happen! *** reached out several times after 12/28 with NO HELP with my refund. Im tired of the run around, please REFUND my money! I have all emails and chats in regards to my order and the run around for my refund! Help!

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of boots that did not fit the way I wanted in the calf. I didnt even try on both boots. Simply put them right back in the box and used the tracking return label that was in the box. I took record of it. I sent it back, requested the return online, tried to do online chat with no success. The tracking registered as delivered to them, yet I never received my refund. Still no chat worked for me. Was having continual problems with the website in general. Now the site no longer says refund requested its just a straight order. Site wouldnt even let me leave anything but a five star reviewwhich I refused to do due to fit. If I tried to leave less than 5 star, it said my time frame to review the product was closed. Its been almost 3 months since my return was received and I have not received a refund.

• Initial Complaint

  Date:11/15/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My boots were shipped to the wrong address entirely and when asked about a refund or any information they said they would be in touch with the carrier. The carrier confirmed they shipped the boots to the wrong address and when asked for a refund for my boots I was referred to speak with the carrier with no tracking number available or no contact information. I am now $300 out because ****** used an uncredited carrier service.

• Initial Complaint

  Date:10/27/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered boots. They came in on 9/12/2022. They were too small. I contacted the company via email, then the website's chat feature. The representative on the chat named *** (request # ******) advised me to use the preprinted label that came in the box to return the boots and noted she saw my request for an exchange via the website. I told her in the chat I had contacted her because the site indicated it was not eligible for a return, she apologized and confirmed the request. I procced to do as she told me and return the boots the following day using their label. When I reached out after a few weeks to see if it had been received they told me they were not able to help me because I did not keep the tracking number from their label. When I told them that I was not made aware that I was to keep that they just sent me a link to the website and told me it was on there, despite the fact they recently changed their process, and are no longer able to see the tracking numbers on the return. They advised me to contact *** (their vendor for shipping), but *** is not able to help me based on the information. I have paid for boots that I do not have.

  Customer Answer

  Date: 11/03/2022

  Better Business Bureau:
  
  Please note they are finally refunding me the money. Thank you.  
  

  Sincerely,
  
  *******************************