Business ProfileforJ. Crew Group, Inc.

A purchase was made at their store *** on 10/14/23, transaction number *****. The seems failed on both sides of the purchased item on approximately 2/15/2024. At that time, I reached out to customer service to see what there policy was for defective stitching. They had me mail the item to them which was delivered pm April 4, 2024 (see provided tracking number). Since that date, I have reached out to them about processing this return every 4 weeks. Each time I receive a different response. I was told that they would go ahead and process it due to the delay, that did not happen. I was then told to wait until June 21st to reach back out about processing. I just reached back out and they once again said it was in processing and they could not give a timeframe for processing. I was also told that I would receive an email to confirm that the refund would take place, and this also did not happen. Due to the duration of this process and that I am having to initiate all communication in the process, I am seeking an alternative route for resolution.