We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Clothing

          MGM Sports

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Clothing.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            08/29/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On **** A slot machine on MGM online froze in the middle of a payout. It is still frozen now and for 10 days they have been holding my money and running me around in circles. After 5 days of complaining, they decided to put me through a manual verification freezing my account after having the account for about 3 years. In the meanwhile I completely necessary account verification steps taking a selfie and with my license holding it to my face in two different states I had to do this. However unrelated, as of now. 10 days later, I still have not been paid and the game remains frozen. Usually this matter is handled in about 3 days. It has happened to me 4 times prior on the same game, Divine Fortunes Megaways. The providers name is NET-ENT and there is a glitch in their game that freezes your game at the end of your bonus round (big payouts). They rely on a clause they have stating "a malfunction voids any bet". I argue that is ridiculous and provides too much leeway for the provider/casino to unfairly not payout correctly. They advertise to you the same experience as a casino but in the comfort of your home/phone but I'm sure if I was at ********* or any casino and the slot machine hit a nice payout, I would be taken care of quickly and compensated. MGlM has a track record of unfair practices and only when media/authorities are notified they make right on their errors. It freezes the game at a stage where the bonus spins actually would continue because 5here are falling wild horses still, but the provider eventually will unfreese the game, cancel your current spin, and pay you out the amount won so far when it frose. In my case, my spin would have continued if not for thealfunction. Please pay me for my slot machine win and for holding my money so lon, apply some form of comps. Thank you

          • Initial Complaint

            03/01/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I have been trying for months to withdraw my money from MGM Sports book, they have my bank account, debit card, PayPal, etc and will not send my money. I have reached via email and phone to try and remedy this situation and they keep saying I need to provide screenshots of my Apple Pay account information to withdraw my money. When I do send screenshots of this information it is always deemed not satisfactory. This is just ridiculous and frankly this is wrong. Please help me resolve this issue, PLEASE!!

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          111 5th Avenue

          New York, NY 10010

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.