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Business Profile

Clothing

UNTUCKit LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

This profile includes complaints for UNTUCKit LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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UNTUCKit LLC has 5 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/03/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After receiving a shirt and 2 gift cards from Untuckit and the shirt not fitting my husband. I tried to do an on line retn for the shirt only to which it kept telling me that it couldnt process the retn bc the order was still processing which isnt true as I did receive the shirtand my Credit card was fully charged for both gift cards and the shirt. so I then began trying to call their customer service for days and each time was put on hold and then always hung up on.then I sent a note 2x to their support problem to which they responded via email and said they would be in touch with me within 24 hrs or so and still no response. Terrible customer service!

      Customer Answer

      Date: 01/06/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***** ****



       

    • Initial Complaint

      Date:01/12/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased a lot of items from untuckit. I was very happy until I purchased a Merino Wool Quarter. Like most people, I washed it. It shank and now I cannot use it. I reached out to customer service through a chat and they were very rude. Apparently there is a note on line that the product has to be dry cleanned. Guess what? No one reads web sites. People buy cloths and except for suits; just wash them. There was no note on the product to say not to wash it. There was nothing on the label. Sorry, I cannot read minds. What a cop out. It's on the web site. Have you ever read my web site. No you have not. People don't ready web sites, they just order stuff. So, go stuff it.

      Business Response

      Date: 01/12/2024

      Hi, we sincerely apologize for any frustration caused. Our customer service team will reach out to assist you with this. Please look out for an email shortly. 

      Customer Answer

      Date: 01/16/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

       

      They are sending me a new shirt

      Sincerely,

      *************************



       


    • Initial Complaint

      Date:11/29/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased two shirts and one pair of pants Oct 31, 2022. Pants were not in stock so store personnel ordered them and said the pants would arrive in 2-3 days. My card was charged Oct 31. A week later the pants had not arrived, I called the store. They apologized and said they would find out what happened and call me the next day. I have called at least a half dozen times more. Store personnel are polite but the store manager, supervisor and/or research department cant figure out how to either get me the pants or credit my card

      Business Response

      Date: 11/29/2022

      Hi, we apologize for any inconvenience! A manager is going to reach out to your email for more Information so we can look into this for you and resolve. 

      Customer Answer

      Date: 12/08/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       On Nov 29 Untuckit responded. After a number of emails, the Company finally found the order on December 1 at 3:15 p.m.  They then went silent until December 6 after I had to email them multiple times for a response.  On December 6 they said that the "internal team" was still looking into this. Whatever that means.  As of 5:00 p.m. on December 8, no merchandise, no refund, no explanation as to why a simple matter of ship the merchandise or credit the **** card has not happened. No promise of any action. 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *******************




       

      Business Response

      Date: 12/27/2022

      Hi,

      The customer was fully refunded on 12/22 and received a follow up from management regarding the whereabout of the package and the refund. The customer responded with a thank you on 12/22 but we will have our manager follow up again. The refund was processed, the customer should see the refund in their account in 5-6 business days depending on their bank. We apologize for any confusion, we will send the refund notification again to the customer and let them know that banks do not typically process the refund over the weekend/on holidays. 

      Customer Answer

      Date: 12/30/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *******************



       

    • Initial Complaint

      Date:11/18/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 12, 2022 i buy clothes by Untuckit, Order: #*******, Tracking: ******************.I havent since that date receive my order.i already written several mails to ********************************** and i havent receive any response

      Business Response

      Date: 11/21/2022

      Hi,

      We sincerely apologize for any inconvenience. Our team is looking into you case right now. Our agent is reaching out to you today for a resolution on your potentially lost shipment. Thank you and please look out a message from us! 

      Customer Answer

      Date: 12/06/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************



       

    • Initial Complaint

      Date:07/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased approximately 10 wrinkle free shirts from untuckit in ****************** mall in ******* **. I went home and laundered them exactly as instructed by the staff. The shirts all contained a wrinkle free tag on them and we were assured these were a wrinkle free item. Following the first wash the shirts were quite clearly not wrinkle free. Further, following the second wash, one of the shirts effectively began to disintegrate. Following repeated requests to return the defective items for a refund, the company refused to accept anything that had been washed. That is what prompted this filing. I simply with to return the defective and mislabeled/misadvertised items for a full refund.

      Business Response

      Date: 07/21/2022

      Hi *****

       

      I see that our customer service representative is actively trying to make things right with you with the guidance of our management team. We take our quality control seriously and will provide you with a refund for the washed items. Please look out for an email from the representative who as been in contact with you. 

    UNTUCKit LLC is NOT a BBB Accredited Business.

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