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Business Profile

Computer Hardware

Rockstar Games Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Rockstar Games Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 219 total complaints in the last 3 years.
    • 106 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought RDR2 (a video game) 5 years ago to play online. I bought it because their website says its a "ever evolving world" and if you look at their last video game, the online is always updated and the company holds their word to their product. Not with RDR2 online. They keep lying and re releasing the same thing every year and absolutely nothing has changed. It's the exact same game as it was 3 years ago and they keep saying the games getting "updates" when it's just not true. I would like for the company to be more open and truthfull about this game because it is not "ever evolving" and I would have never of bought the game or system if I knew that they were going to drag on this product, lie, and push false advertising. If you just visit ANY of their social media's, you'll clearly see I'm one of millions starting to see the cracks.

      Business Response

      Date: 11/28/2023

      This is a Support issue and is being handled via support channels. The customer should check the latest update to their support request. This case should be closed and resolved in favor of the Company.

      Customer Answer

      Date: 11/30/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      The official RDO page for their product is still misleading and falsely advertised. I do not seek 3rd party creators for this company's product. As far as I'm concerned, the rockstar company is still pushing false advertising for their own product.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************************




       

    • Initial Complaint

      Date:11/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have several Rockstar games. This year I have not been able to open and play my Red adead Redemption 2 game, or even open the Rockstar Games app. I am able to play the other games I have purchased from them. My complaint is that there is no customer service help available to fix these problems. I have been in and out of their sites many times trying to find a way to contact them so I can play my purchased game. No contact seems available. I keep going in circles. After hours of attempts, I am filing this complaint.

      Business Response

      Date: 11/15/2023

      This is a Support issue and is being handled via support channels. The customer should check the latest update to their support request. This case should be closed and resolved in favor of the Company.

    • Initial Complaint

      Date:11/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I been emailing back and forth with Rockstar I am getting an error code of CE-******** and each time I tell them they tell me to do something that don't work I spent ****** in three days to try to fix the issue but it still hasn't worked they need to fix the issue or reimburse me

      Business Response

      Date: 11/15/2023

      This is a Support issue and is being handled via support channels. The customer should check the latest update to their support request. This case should be closed and resolved in favor of the Company.

      Customer Answer

      Date: 11/15/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      The company has done nothing to help the matter they just repeat their self and tell me to delete games and re-download because of this I had to pay ***** to re-download gta 5 and then had to pay ***** to get the disc and they made me lose call of duty 2 which is requiring a payment of ***** I should be reimbursed by the company for this amount due to poor customer service and no way of speaking to a live person

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************




       

      Business Response

      Date: 11/22/2023

      This is a Support issue and should be handled through Support channels. We have reached out to this customer for more information, and the customer should work with Support on this issue. This complaint should be closed and resolved in favor of the Company.

    • Initial Complaint

      Date:11/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rockstar Games made an announcement on this page: *******************************************************************************************************************************, stating the following:"GTA Online will continue on to the new generation with more new updates including additional GTA Online content exclusive to the new consoles and **."This refers to GTA's Enhanced and Expanded edition, which includes content called ********************* and contains numerous vehicle upgrades etc.To date, none of this content has been added to the ** version of the game as promised, but has been available on the next-gen versions of the game for almost 2 years.There has been nothing but radio silence from Rockstar on this matter, despite being approached for comment multiple times.At this point, I can only consider the promise of bring the content to ** to be a blatant lie.I purchased my copy of GTA 5 on ** on the basis that I would receive a version of the game on ** equal to that of next gen *************** either bring this content to **, as you promised to do, or reimburse me for the amount paid.

      Business Response

      Date: 11/10/2023

      This is a Support issue and is being handled via support channels. The customer should check the latest update to their support request. This case should be closed and resolved in favor of the Company.

      Customer Answer

      Date: 11/30/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

      This isn't a support issue; you've fundamentally lied to people and I want you to address that. Don't BS me by telling me (or the BBB) it's a support issue when it's obviously down to your poor PR and/or dev teams.

      I want a response and resolution within this messaging platform, not whatever awful support system you expect me to use.

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *******************




       

      Customer Answer

      Date: 01/09/2024

      I thoroughly reject this defamatory response. 

      I have not refused support, as they put it - they have repeatedly closed my ticket without responding.

      I have provided every single piece of information they have asked me for, yet they continue to refuse to assist. 

      If necessary, I can provide screenshots of the ticket in question as proof of their refusal to do their jobs. 

      Business Response

      Date: 01/19/2024

      This is a Support issue and is being handled via support channels. The customer should check the latest update to their support request. This case should be closed and resolved in favor of the Company.

    • Initial Complaint

      Date:11/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an online account on *********************** GTA online. I haven't played in a while and logged on only to find ALL of my vehicles,property, money, and various in game items are gone.this includes limited edition podium cars and, command center, and casino penthouse. Among the cars missing is my deluxo. Calling the support number leads to an automated response directing to online support. Which is non existent. I submitted a ticket for no response to be had. I tried to submit another ticket and was prompted I already have an open ticket and to update said open ticket that they refuse to respond too.

      Business Response

      Date: 11/09/2023

      This is a Support issue and is being handled via support channels. The customer should check the latest update to their support request. This case should be closed and resolved in favor of the Company.

    • Initial Complaint

      Date:11/01/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Problem is I took a little break from Gta4 and was playing another game, somehow rockstar social club has a different email linked to my steam account. seems after reading on the internet this is the norm for anyone that takes a break and comes back. I tried their support , gave them info they asked for and no reply after, there is no support through their phone number, which is ****...They seem to have a limited support staff or people that are not doing their job...or just ********

      Business Response

      Date: 11/08/2023

      This is a Support issue and should be handled through Support channels. We have reached out to this customer for more information, and the customer should work with Support on this issue. This complaint should be closed and resolved in favor of the Company.

    • Initial Complaint

      Date:10/31/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought and paid for GTA4 and 5 on steam. I have been away from my computer for many months due to illness. I tried playing GTA4 on steam today and it forced me to install their DRM social club. I did. I no longer have access to the email tied to that social club account. I tried to change it, but all it wants to to is send a validation code to the old email address. I tried creating a new account, but it said that the new Rockstar social club account can't be used with my steam account. I tried calling them, but they only do web based tickets. I can't even do that because I can not log in with my old email. They don't even have an email address to contact about this issue. I want them to call me and help me fix this so I can play the games I paid them for.

      Business Response

      Date: 11/03/2023

      This is a Support issue and is being handled via support channels. The customer should check the latest update to their support request. This case should be closed and resolved in favor of the Company.

      Customer Answer

      Date: 11/07/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       They have not contacted me

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************




       

      Business Response

      Date: 12/19/2023

      This is a Support issue and is being handled via support channels. The customer should check the latest update to their support request. This case should be closed and resolved in favor of the Company.

    • Initial Complaint

      Date:10/26/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My rockstar account was hacked and Im trying to get my account back. I was able to log in my accounts because of my PSN being linked to it. However I cant change my password or email cause of the hacker. The hackers email is ************************** I linked photos of my account. Please help me with this matter

      Customer Answer

      Date: 10/31/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************************



       

    • Initial Complaint

      Date:10/24/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 21, 2020, I purchased the video game "Red Dead Redemption 2" from Rockstar Games, ***** for $59.99, and played it off and on for a couple of years. When I tried to play the game again a couple of days ago, the game would not launch because someone has hacked my account, and moved the game to another account. When I contacted Rockstar's support department to try to get them to restore my access to the game, they requested, and I provided, my Steam information (the service that I purchased the game through) and the purchase receipt, which I still have. However, they want me to reply to an email which they sent to the *hacker's* email address. Obviously, I do not have access to that email address, which means that I am permanently locked out of Red Dead Redemption 2, despite purchasing it.

      Business Response

      Date: 10/30/2023

      This is a Support issue and is being handled via support channels. The customer should check the latest update to their support request. This case should be closed and resolved in favor of the Company.

      Customer Answer

      Date: 10/30/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

      Support has yet to associate my copy of the game with my Rockstar Social account. This ticket has been open for over a week. They are still asking me to answer an email sent to my personal email address, but I have not received one from them.  

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***********************




       

      Business Response

      Date: 12/06/2023

      This is a Support issue that has been resolved to the customers satisfaction. This complaint should be closed and resolved in favor of the Company.

    • Initial Complaint

      Date:10/23/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unlink Steam from my old email account (that I can not sign into as I don't remember the password and the email no longer exists which means i am unable to go through 'forgot email' process.) This way I can create a new rockstar account and link it to my Steam. It won't let me reuse same steam with a new rockstar account. Which means I currently cannot play a game I paid for (Red dead redemption 2.) the rockstar support website won't let me submit my own ticket for this. They don't allow us to contact them directly.

      Business Response

      Date: 10/30/2023

      This is a Support issue and is being handled via support channels. The customer should check the latest update to their support request. This case should be closed and resolved in favor of the Company.

      Customer Answer

      Date: 11/05/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

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