Complaints

This profile includes complaints for Rockstar Games Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rockstar Games Inc.

  622 Broadway, 5th Floor New York, NY 10012

• 

  Rockstar Games Inc.

  600 Broadway New York, NY 10012

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am looking for assistance in getting my account back after it was banned permanently. I have not done anything wrong and I do not cheat! This has been causing me anxiety the past month. Please help me!

  Business Response

  Date: 09/30/2024

  We reviewed the customer's account data and have confirmed that the account was appropriately banned from GTA Online for violating the game terms and end user license. This complaint should be closed and resolved in favor of the Company.
  

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the ** Game Grand Theft Auto V. It does not work. The software has glitches that make it unusable and does not load. I've tried on multiple computers, that all meet the software requirements. I don't want anyone else to have to deal with this, as it has taken me 8 or 10 hours of personal time troubleshooting the software. Rockstar Games hasn't responded to my requests for support.

  Business Response

  Date: 09/12/2024

  This is a Support issue and is being handled via support channels. The customer should check the latest update to their support request. This case should be closed and resolved in favor of the Company.
  
  

  Customer Answer

  Date: 09/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Rockstar sold me a product that doesnt work as advertised, and expects me to spend hours on the phone with them troubleshooting their mistakes. 
  

  if you go to the store to buy a video game, and your computer meets the system requirementsthe game should work without the need to invest countless hours with the manufacturer troubleshooting their shotty products. 
  
  Sincerely,
  
  ****** ***** *****
  
  
  
   
  

  
  

• Initial Complaint

  Date:08/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My copy of a game made by Rockstar Games (Red Dead Redemption 2) was linked to an old college email that has been deleted. I contacted Rockstar Games support because my account with them was linked to this old email. Due to this problem, I could no longer play the game I had paid for. I sent customer support proof that the game was indeed mine including the literal receipt for the game sent to the email I was contacting them from. Despite this, Rockstar Games has refused to link this game to my current/working email. They offer no way around the self-created problem and now I have essentially paid for something they have arbitrarily revoked my access to. The support staff were evasive and unhelpful. Essentially, this company has stolen from me and I would like them to fix the situation now. I will never buy another product from these scammers again. Last time I checked, taking someone's money without providing anything for it was theft, no? The fact that they've intentionally dragged their feet in fixing such a simple request is just beyond belief and shows how valueless these scumbags are.

  Business Response

  Date: 08/29/2024

  This is a Support issue that has been resolved to the customers satisfaction. This complaint should be closed and resolved in favor of the Company. This is our final comment on this matter. 

• Initial Complaint

  Date:08/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8-12-24 I received an email my Account for the **** game had been suspended for 30days with no explanation as to why. I immediately fill out a support ticket explaining I hadn't even been on the game but 1 time in over a week and had never used any mod menus, cheats or glitches. I use this account for making ******* content so why would I risk that? I get the same scripted response back that they wont change anything. Even when its their mistake? I put over 970 hours in this game in less than a year for building and making video content. As a 100% disabled veteran it is 1 of the only ways I can make any extra income. Not to mention also a share holder in Take 2. So suspending me for 30 day and resetting my account to 0 is detrimental to someone in my position. I have opened multiple support tickets to get the same scripted response and ticket closed. 1 of them I got a response before they immediately closed the ticket, that my account for a game I have never owned or even played (RDO) violated the *** causing the suspension in ****. Which makes less than 0 sense.Ive tried every phone number I can find and either a recording telling me to open a support ticket online or person that cant/wont help me. The customer service, or lack there of is ridiculous for such a large game and company. How can they commit a theft such as this with no explanation? Its so they can make people who want to use their game have to spend real money to buy their shark cards for in game money, to get back to where they were before Rockstar took ti away from them. Its all a money hustle it seems. A quick ****** search shows they do this to MANY people Very often.

  Business Response

  Date: 08/26/2024

  We reviewed the customer's account data and have confirmed that the account was appropriately banned from GTA Online for violating the game terms and end user license. This complaint should be closed and resolved in favor of the Company. This is our final comment on this matter.
  

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried contacting Rockstar's support team due to my game (Red Dead Redemption 2) being linked to an old email that I have since then lost. Went quiet a bit of the day going back and forth with them giving them all the information needed to prove the account/game was mine and had gone through 4 different people responding to me. They kept asking the same questions and I kept answering them providing the correct information and after the 3rd time asking the same question they just give me "We have investigated, but have been unable to verify that this request is being made from the owner of the Rockstar Games account where the information was recently changed. Apologies for any inconvenience this may cause." and then proceeded to close my support ticket. They also kept asking for any purchases I have made in game and clearly stated I haven't made any so I can't provide any evidence of it if there is none and they kept asking it over and over, along with asking me questions about another account for another game that had nothing to do with the game I was having issues with. Really want this resolved considering I can no longer get a refund due to Steam's refund policies (it's not Steam's fault it's just their policy).

  Business Response

  Date: 07/29/2024

  This is a Support issue and is being handled via support channels. The customer should check the latest update to their support request. This case should be closed and resolved in favor of the Company.

  Customer Answer

  Date: 08/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:07/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to re-purchase GTA V when I purchased a computer as GTA V makes you repurchase. Thus, I had to create a new character. I duplicated my new account to mimic my old account for the most part. I don't have some of the larger items, but I had all of the same cars. Rockstar is saying they don't see where my account had the items in possession on this character on this new account. This is not the first time this has happened. I have several very similar past communications with Rockstar when they indeed have given my items back, although not without me pulling their teeth out and all but slamming my receipts down on the counter in front of their faces. I have hours and hours and hours and hours of streaming of this game on my twitch channel, EnigmaticGlitch, where I have all of the proposed items on the account, visibly. I want my items.

  Business Response

  Date: 07/25/2024

  This is a Support issue that has been resolved to the customers satisfaction. This complaint should be closed and resolved in favor of the Company. 

• Initial Complaint

  Date:07/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  paisd for a game from them i did not get the full game i cant play with friends online like it says i can iv been in touch with the company for over 2 and half weeks with the same old question's with no real answer to fix the problem. keep getting a run around with no real help at all they think its all just a joke and they send the same info every other time like i said be for with no real help iv paid for a service and cant use the full service i paid for with nothing to show

  Business Response

  Date: 07/24/2024

  This is a Support issue and is being handled via support channels. The customer should check the latest update to their support request. This case should be closed and resolved in favor of the Company.

• Initial Complaint

  Date:07/15/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company stated My account is deleted accidently and that I can not get a new code for my purchase- Company states my account was deleted years ago. Make no sense to me.Company Xsolla (***), ****************************************************************************** Transaction number ********** Transaction date 07/01/2024 Purchase description Grand Theft ************** *** Merchant Xsolla Grand Theft Auto V US$ ***** Subtotal US$ ***** Total US$ ***** I never received an activation code

  Business Response

  Date: 07/16/2024

  This is a Support issue and is being handled via support channels. The customer should check the latest update to their support request. This case should be closed and resolved in favor of the Company.

  Customer Answer

  Date: 07/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  Date:07/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I no longer have access to the email for my social club-********** and I am not able to change it since the email *************************** doesnt exist anymore I would like to have the email for the account changed to ************************** I also made the mistake of activating two step authentication which I also cant access. Thank you.

  Business Response

  Date: 07/12/2024

  This is a Support issue and is being handled via support channels. The customer should check the latest update to their support request. This case should be closed and resolved in favor of the Company.

• Initial Complaint

  Date:07/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Online account was banned with no explanation or evidence provided. After multiple attempts to contact the business, I only received a generic response with no details.

  Business Response

  Date: 07/09/2024

  We reviewed the customer's account data and have confirmed that the account was appropriately banned from GTA Online for violating the game terms and end user license. This complaint should be closed and resolved in favor of the Company. This is our final comment on this matter.