Complaints

This profile includes complaints for Rockstar Games Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Rockstar Games Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Rockstar Games Inc.

  622 Broadway, 5th Floor New York, NY 10012

• 

  Rockstar Games Inc.

  600 Broadway New York, NY 10012

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello BBB,My Rockstar account got hacked on 2/19/23. I recently discovered this when I decided to re-download the game GTAV to play online but could not log into my email. On the game launcher, on top of the sign-in area, there is a text in a red box that reads "We couldn't sign you in, please login manually using *********************** - which is obviously not my email and even more obviously a fake one.After finding this out I went to my email and searched my spam and sure enough received a Rockstar email in Chinese ( I am not Chinese nor do I live in ****). The email stated my original username and password. I used ****** translate and the email is stating that the account email has been changed from mine to *********************** which means I've obviously been hacked.After confirming all of this I decided to reach out to Rockstar support via email and phone. It has been about a week and I have received no word from anyone regarding this urgent matter. The phone number plays the same recording (directing you to the website) for about 10 minutes and then automatically hangs up. There is no intent to help.Having my account hacked is a huge risk factor and for a company this big to not take any caution and care for its users is ridiculous. This is unacceptable. I just want to secure my account and my personal information. I need support from Rockstar.

  Business Response

  Date: 05/07/2024

  This is a Support issue and is being handled via support channels. The customer should check the latest update to their support request. This case should be closed and resolved in favor of the Company.

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have invested thru PlayStation Network with Rockstar games on multiple occasions. I seldom have an issue that I can't fix myself, but when I do I contact support. As of recently support will answer customer complaints but do very little of anything to resolve the issue. The most they know how to do is give in-game money to someone and hope they forget the issue exists. I celebrated my birthday on March 31st, 2024, and received $20 for a gift(my only gift mind you) and i bought subscription time to be able play Rockstar's online game (GTA 5). Then a couple days in and I'm noticing bug issues with their programming and it persisted until I contacted support. They fixed a minor issue, but have yet to even begin to resolve my main issues I've reported and submitted with video proof.

  Business Response

  Date: 05/07/2024

  This is a Support issue and is being handled via support channels. The customer should check the latest update to their support request. This case should be closed and resolved in favor of the Company.

  Customer Answer

  Date: 05/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I, personally, submitted numerous complaint of issue to the support department to be handled over a month ago, and honestly I'm not the only one to complain about the same issue. Upon researching the issue it has started with a new patch release in the summer of 2019. So, nothing has been done about it for 5 years. Every time that I contact to see the status of a fix, I would get the same generic response deflecting the issue with excuses and stating it been passed along to the appropriate department. Finally, I told them that I paid for a limited amount of subscription time with money received as a present for my birthday, which ended earlier today in fact, and as I suspected the issue is "still being reviewed", which shouldn't be because the video i sent in as proof of this glitch or bug is very clear. So, instead replacing the awards that disappeared on multiple separate tickets, and allowing me to continue on, they've sat reviewing it for almost 1 months exactly. So I researched a work around for the bug, and what's taken them years to try and figure out, took me about 55 minutes to correct my issue myself. Then I message to inform the I found a work around and question the other tickets. They tell me they don't have the proper tools one time, and another time they say something else, but I was told when it was first submitted I should receive the items promptly. It just seemed to me like these people were intentionally not solving the issue and just running out my subscription time because I made it clear that I was trying to reach a goal, but it didn't matter to them. I'd get the same fast reply template used specifically for this situation. And I wanted to complain directly to the company, but got run around with that too, and as soon as BBB stepped I immediately have emails from the person I had requested weeks prior! That doesn't justify the poor service I received with attitudes from employees as if they didn't care to be there because amnesia must be an issue there because nobody knows how to do the technical support suddenly when I make contact! All they can really do is throw game money at the problem and I told them all don't give me money give me results or my awards, but the didn't understand that or something. Ultimately I felt like I was being strung along until my time expired then the issue could disappear again with the upcoming release of the 6 installment of the game.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************************
  
  
  
  
   
  

  Customer Answer

  Date: 08/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Her

   Well, it's hard to distinguish if they did anything because the story keeps changing with them. That's how my subscription time got wasted because tell you something, but it's maybe only half true if that. They assured me that it would be handled, then it was passed along to the proper team, then they stopped communicating. The resolution to this is either black or white, there's no grey! You've either fixed it and have recompensated me for wasting my time, or you refuse to do these things. It's as simple as that! So, far I've received no compensation and seen no evidence my issue was handled. As far as support goes, the company need a new support team with knowledge about the issues, nit one that can only offer in game currency and hope you forget about the issue So in conclusion, my conditions either are met or the company is clearly toxic to consumers like myself.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************************
  
  
  
  
   
  

  Business Response

  Date: 08/22/2024

  This is a Support issue and should be handled through Support channels. We have reached out to this customer for more information, and the customer has refused support on this issue. This complaint should be closed and resolved in favor of the Company. This is our final comment on this matter.

• Initial Complaint

  Date:04/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since last year,the Christmas eve,Rockstar game have sent a awful gift to a lot of players in GTA5an unusual banned without any e-mail notice,and without 30-day banned first.Plenty of players no matter those who had thousands of hours or those novice who just entered this game for a few days,were all been banned by rockstar accidentally.They are all innocent,and had suffered from the terrible game environment with huge amount of hackers surroundings,however they always been a nice and well behaved players and never go against any rules.I m just one of them,and I have enough evidence to show that rockstar had made a terrible mistake.First,I never been banned before,so I shouldnt be banned forever for the first time.Second, I never received any e-mail from them,thats not the normal way of banned.Third,THE MOST IMPORTANT ONE,my data on the website HAVE NOTHING WRONG,and is still there until now.However,I have sent over 30 messages to rockstar customer service.Ontheforumnews,I found some messages said thatRockstartookmeasurestoaddresstheissueofspammessages,butunfortunately,aseriousmistakeoccurredresultinginthemistakenbanningofmanyChinese.but they just keep ignoring my problems,and just refuses to submit their operational mistake.This is a serious ERRO,and their attitude hurt so many players who play the GTA5 online mode legally.We will be so grateful if BBB can help us to send our requests to ROCKSTAR,and assist in investigating this wrongful ban .Appreciate!

  Business Response

  Date: 04/29/2024

  We reviewed the customer's account data and have confirmed that the account was appropriately banned from GTA Online for violating the game terms and end user license. This complaint should be closed and resolved in favor of the Company. This is our final comment on this matter.

  Customer Answer

  Date: 04/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I have received feedback from Rockstar,and this time,they just show that how IRRESPONSIBLE they are,probably get a guilty conscience,thats why they just keep ignoring our request and fudge on an issue.
  Since yesterday,plenty of our players who sent complaint to  Rockstar received same messages from their customer service,some messages were even from the same person,which said All GTA Online accounts and/or gaming systems that violate the Terms of Service are subject to suspension or permanent banning depending on the severity or volume of actions performed on the account,these messages were all copy-paste,so I can see that they havent take this problems seriously.
  But,Rockstar got same problems before,last year in 12.8,they had banned huge number of players in Read Dead 2 wrongfully,at that time they solved this problems within a week after so many complaints from players.That meant in order to address the issue of spam messages,probably will cause the same problems,but this time rockstar just keep escaping the problems they cause.
  Whats more,I read the article the rockstar sent me every time without fail,and my situation is totally differentthe article say the banned will clear out the data of the players account,but my data on the website is still there,even the gang I set in the game is still there too.Rockstar never explain this to me,they not only just ignore our question,but also keep using the same answer likeAfter thoroughly analysing your account, I can tell you that it was correctly flagged.orWe do not provide any further details regarding specifics related to our security detection and players accounts.They are not patient and never show sincerity to their customers.
  If ********************** can search the information on the forum news of GTAOL,they can soon discover plenty of players are facing this situation.It is a pity that the measures
  of Rockstar is keeping ignore all the question,and pretend nothing happened.Rockstar always says they have provided new system to prevent hackers and cheaters,but their
  measures in this event may certainly cause more and more cheating in game,and the lost of the normal players,you must now,normal players have no idea about computer programming,the only things they can do is sending complaints to BBB,but hackers have so many ways to keep producing new account.
    I m only a player with 656h in games,I always be kind and honest to others,even I BEEN BULLIED BY THE HACKERS BECAUSE OF THE ***** GAME ENVIRONMENT CREATE BT ROCKSTAR FOR SO MANY TIMES,I never decide to cheat,and i wont accept I been banned for no reason at all,and I M SICK OF THE EMPTY WORDS OF ROCKSTAR.My ID in game is BLOODY-LEMON-OWL,I m patient,and always willing to communicate,and I wish Rockstar can also show some patience to usSubmitting their mistakes,and remedy the situation,restore the account of normal players.
   Appreciate!

   In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************
  
  
  
  
   
  

  Business Response

  Date: 05/06/2024

  We reviewed the customer's account data and have confirmed that the account was appropriately banned from GTA Online for violating the game terms and end user license. This complaint should be closed and resolved in favor of the Company. This is our final comment on this matter.

  Customer Answer

  Date: 05/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   
  SIR or LADY,I d like to tell u,we are a group,a group of players who suffer from the mistake made by rockstar.U can see their attitude to us,this *****************,who sent by rockstar to deal with our problem ,last time,he was s a supervisor ,now ,he is a manager,how did he find a new job soon?They want technical issues right?Okay,here is their technical issuesin order to reduce the spam messages,Rockstar tagged and banned huge amount of innocent playersbut I know none of u wont believe or care,so thats all nonsense.
  
  I d like to repeat that word,suffer,which means we spend a lot of time trying to communicate with Rockstar,and have shown enough politeness and patience,so to tell the truth,it is really hard to understand,why rockstar still keep elaborating us like this?I told them to have a CLEARLY AND SERIOUS CHECK,and they have finished it in only 7 hours,wow,how efficiency!Okay,now we know the attitude of rockstar,it seems we cant solve this problem like gentlemen.
  
  Well,I guess Rockstar is now spending most of ur time on GTA6,so they only send one person to deal with this problem,and he can be anyone,such as manager or   supervisor,if their leader think they can solve this problem in this way,they are totally wrong,their attitude is now anger everyone who influenced by this wrongful measure,and we promise we will never change our position,and will never submit the INFRACTION the rockstar put on us,we have nothing wrong,so we wont take the responsibilities of rockstars mistake!
  
   I m now asking them for thismanagerorsupervisors job number,because I think that is a good example to tell others it is easy for a supervisor to earn a promotion which can turn him to be a manager in rockstar,u only need to copy paste reply and change a few words to elaborate their customers. We will arrange all the conversation and evidence,and show them to the social media,also we will continue complaint on bbb,let them know how do rockstar dealing with the reportby copy and paste,and using one man to act both supervisor and manager.I afraid Rockstar will receive huge disappointment from the people who loved them,but it s okay,I sure those hackers and cheater are still their big fans
  This time,I m so tired to repeat those evidence,like no-emailfirst bannedthe data still remain,but thank ****,now we know the attitude of rockstar,If there is still nothing they can tell me,it s fine,just wait for the disaster,we wont mind to let the things happened on HELLDIVERS 2 appear again in GTAOL.U dont need to worry,we r not like that England guy,or other hackers or cheaters,we never have the ability to use any high technology,the only things we can do,is showingthings like this to all over the galaxy
  And I want to emphasize again the people who been banned with no reason will never stop fighting,we will never be responsible for Rockstars wrongful measure.
  
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************
  
  
  
  
   
  

• Initial Complaint

  Date:04/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB, Hello, I am *********** from ******I wish to reopen my appeal because I mistakenly failed to submit my rebuttal to BBB Complaint ID: ******** due to an error.Beginning in early December 2023, Rockstar Games initiated a widespread erroneous ban on *** Online accounts belonging to ******* players. Four months have passed, and I have discovered and collected substantial evidence to prove that this is a grave mistake. The anomalies occurring on my and other ******* players' accounts do not align with Rockstar Games' banning policies. They claim it's to reduce the influx of spam text accounts, but this phenomenon has not been effectively rectified, resulting in the wrongful banning of numerous legitimate players. However, Rockstar refuses to acknowledge their mistake and disregards our appeals. We assure you that our gameplay behavior complies with the standards of the game. I have evidence to demonstrate this fatal error and can enumerate some irregularities. We should defend our legitimate right to play the game normally, and Rockstar should restore our accounts and lift the erroneous bans. I will send some screenshots, each one named, including screenshots showing the *** Online statistical data of the accounts still existing and those that have been banned. Therefore, we hope BBB can inform Rockstar Games about these matters and assist us in resolving these erroneous issues. Thank you.

  Business Response

  Date: 04/29/2024

  We reviewed the customer's account data and have confirmed that the account was appropriately banned from GTA Online for violating the game terms and end user license. This complaint should be closed and resolved in favor of the Company. This is our final comment on this matter.

  Customer Answer

  Date: 04/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I have received your response, but I must decline to accept it. I refuse to accept the classification of my account as an Egregious Spammer Account. I have never sent any spam texts within the *** Online (*****) game. While I understand that you began clearing out spam accounts in December 2023, it is unacceptable that our accounts could be wrongly flagged due to technical issues on your end. This contradicts your statement that "we do not take security measures lightly and regularly audit our systems to ensure detection accuracy."
  

  I hope the Rockstar **************** Director can understand my stance. Currently, my account faces issues in both story mode saves and *****, with numerous discrepancies. These discrepancies do not align with ***** policies (policy: all access to *** Online including characters,progress, property, inventory, and Player Virtual Currency (PVC) will be forfeited or reset). In other words, the content indicated by the screenshots I uploaded, such as ***** character information like character, progress, assets,level, etc., still exists on statistical websites. Moreover, I can customize license plates and participate in recent vehicle events on websites where my ***** character information, including ID and character level, is accessible.According to policy, these occurrences and my inability to access ***** cannot coexist. In other words, my character has not been reset or deleted by the server, which contradicts the statement "When accounts are suspended or banned, the associated characters are wiped." This is the major discrepancy.
  

  I provided these discrepancies when I first filed a complaint with the BBB, but I believe my concerns were not taken seriously.Here are the discrepancies listed:Story mode missions cannot sync with the official statistical website after completion;My ***** character still exists, visible on the statistical website, and has not been reset to this day;I have not received any official emails from Rockstar informing me that I am banned from playing *****;During the ***** "Claim a Free Supercar in *** Online"event in the Clocktower Farm Raid version, I was able to claim the vehicle, and the website successfully retrieved my current mode character information,displaying my ID and my character level. This indicates that I meet the requirements for this event on the website;In director mode, I can still see my ***** character and play as her; Using my new account to access *****, I can read my main account's ************* character information in the in-game friend list, including ID, kill/death ratio, character level, character attributes,and guild affiliation.
  

  Unfortunately, despite listing these discrepancies, you have not taken any action. I urge Rockstar, the development team, and the customer support director to acknowledge your mistake and rectify it. Please take this incident seriously. I do not wish to receive a generic response from Rockstar Support. I request that you take a different approach to resolve this issue and acknowledge your failure.
  Please review my case diligently and trust the entirety of what I've said. Due to an unknown error, I cannot access *****.Please help me resolve it. I am deeply passionate about the *** V game. Thank you sincerely for your assistance.

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****************
  
  
  
  
   
  

  Business Response

  Date: 05/06/2024

  We reviewed the customer's account data and have confirmed that the account was appropriately banned from GTA Online for violating the game terms and end user license. This complaint should be closed and resolved in favor of the Company. This is our final comment on this matter.

  Customer Answer

  Date: 05/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Dear Rockstar Customer Service,
  
  I regret to inform you that once again I have received a response from your company that is dismissive and inadequate. I refuse to yield to Rockstar's erroneous judgment,and I still reject such an outcome.
  
  I want to reiterate that I do not accept your labeling of my account as an "Egregious Spammer Account." I have never sent any spam texts within *** Online. This is an error on the part of your technical development department, which I must point out as there are numerous inconsistencies with my ban.
  
  I have submitted all the evidence I have collected to you. These screenshots, each one of them, can prove that the bans I have received do not comply with the Grand Theft Auto Online Suspension and Ban Policy (***********************************************************************************************************).It is a highly contradictory issue, yet unfortunately, you have not addressed these discrepancies from the beginning. I hope you can provide explanations for each piece of evidence I have listed. Currently, my account remains incorrectly banned, but the evidence I submitted earlier indicates that my account does not align with what is described in your *** Online Suspension and Ban Policy. If you cannot provide explanations, I can only assume that your technical developers have intentionally or unintentionally violated the Terms of Service (***). In my view, whether it is the *** or the *** Online Suspension and Ban Policy, they are cages for us, but to you, they seem as useless as tissue paper. Your company is irresponsible, and the mistakes you make are borne by us, the regular players.
  
  In *****,there are numerous instances of irresponsible erroneous bans, and we demand that Rockstar provide explanations and solutions. I hope you care about the attitude of ******* players.
  
  At the same time, I will once again present these discrepancies. I have carefully read the *** Online Suspension and Ban Policy, and the following discrepancies still exist in my account and do not comply with the policy. Please explain each one:
  
  1. Inability to synchronize with the official statistics website after completing story mode missions.
  2. My *** Online character still exists, and I can see it on the statistics website. It has not been reset yet.
  3. I have not received any official emails from Rockstar informing me that I cannot play *** Online.
  4. In the "Claim a Free Supercar in *** Online" activity within the *** Online Clock Tower Assault version, I was able to claim the vehicle, and the website successfully read my current mode character information, displaying my ID and my character level. This indicates that I meet the requirements of this activity on the website.
  5. In Director Mode, I can still see my *** Online character and play as her.
  6. I used my new account to enter *** Online and was able to read my main account ************* character information in the in-game friend list, including ID,kill/death ratio, character level, character attributes, and the guild I joined.
  
  Finally, I want to tell you that I can see in some cheater communities that they are still using the latest cheating programs to disrupt *** Online and the gaming experience of normal players. This is enough to show that your anti-cheat program is failing, and they do not care about their accounts because their cheating programs can easily give them any game data they want. Only us normal players care deeply about the time and effort we have invested in *** Online.We absolutely did not send any spam texts in the game. We cherish our accounts and all the data and achievements we have painstakingly built up. We can only trust that Rockstar can help us.
  
  Thank you very much for the Rockstar customer service department's patience in reading this. If the Rockstar customer service department is unable to resolve this issue, please forward my complaint to the technical development department or your superiors,to someone who can resolve this matter. I hope Rockstar will carefully review and believe everything I have said. I do not want to see Rockstar continue to respond with standard templates. Face these issues and no longer evade them.Due to an unknown error, I cannot access *** Online. Please help me resolve it.I love the game **** very much. Thank you sincerely.

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****************
  
  
  
  
   
  

• Initial Complaint

  Date:04/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, BBB! I am ***********, and I wanted to bring to your attention an issue that occurred between December of last year and February. Rockstar mistakenly banned a large number of ******* players' accounts. I have substantial proof that this was an error on Rockstar's part, causing numerous ******* players to be wrongfully suspended. I noticed on the forum news feed that Rockstar took measures to address the issue of spam messages, but unfortunately, a serious mistake occurred resulting in the wrongful banning of many *******. We have never engaged in any activities related spam messages. Furthermore, Rockstar refuses to acknowledge that this was their operational mistake. I also have sufficient evidence to prove that I have never violated any of these rules. We were simply playing the online mode legally before the wrongful bans occurred. This is a very serious error, and Rockstar should reinstate our accounts, along with those of other affected players. We would greatly appreciate it if BBB could help us convey these circumstances to Rockstar and assist in finding a substantial resolution. Thank you!

  Business Response

  Date: 04/29/2024

  We reviewed the customer's account data and have confirmed that the account was appropriately banned from GTA Online for violating the game terms and end user license. This complaint should be closed and resolved in favor of the Company. This is our final comment on this matter.

  Customer Answer

  Date: 05/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]I hope that the official Rockstar team will take my words seriously. As a
  player who has been playing the game for over 20 years, I have
  everything in the game. In the past two years, I've just been spinning
  the wheel and doing online clan tasks on my own, driving around the
  streets. Then, I got a new car, and I was filled with joy as I drove it
  around the streets that night. The next day, I wanted to log in again to
  take another spin, but I was permanently banned from logging in. I
  looked around on the ******* forums, and I saw that many people had been
  unjustly banned. Some people noticed the problem, and it was that you,
  Rockstar, wanted to solve the problem of spam advertising. I admit that
  this is a change you have made to improve things since you have been
  slacking off, but have you ever considered one thing? Your anti-cheat
  and detection methods are a **** ** ***** They can modify data and
  impersonate any player in the game, including but not limited to killing
  under someone else's name, earning money, talking, teleporting, adding
  anything, and even turning Los ****** upside down. I saw this kind of
  cheater in mid-2023, and you banned us, the green players, at the end of
  2023 to boost your performance. The feature of our being wrongly banned
  is that although we were banned permanently for the first time, there
  is still our online mode profile on Rockstar's official website. If what
  you said is true, our profiles would be deleted. Secondly, we did not
  receive any email notification. I hope you understand what I mean. Don't
  keep saying there are no wrongly banned players anymore. You know your
  anti-cheat system, with its advanced technology. What about Red Dead
  Redemption 2?

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********
  
  
  
  
   
  

  Business Response

  Date: 05/31/2024

  We reviewed the customer's account data and have confirmed that the account was appropriately banned from GTA Online for violating the game terms and end user license. This complaint should be closed and resolved in favor of the Company. This is our final comment on this matter.

• Initial Complaint

  Date:04/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am *** and I would like to address the issue of the incorrect ban imposed by Rockstar here. My *** Online account was wrongly banned by Rockstar in January this year. Why do I say it was an "incorrect ban"? Because I did not commit any violations of Rockstar's game rules during gameplay, yet I was permanently banned from accessing *** Online, which is clearly unjustified.When I sought assistance from Rockstar customer support, I was informed that the ban was due to being identified as a "spam sender." Furthermore, I discovered on the *** forum that Rockstar had implemented new measures to ban the prevalent issue of "spam senders" in PC *** Online, but in doing so, they also mistakenly banned a large number of legitimate players, including myself.I contacted other legitimate players who were also incorrectly banned by Rockstar and found that although entering *** Online would display a permanent ban message, our *** Online characters had not been removed by Rockstar. We could still be found on the official website and see our *** Online characters in the game's "Director Mode". However, according to *** Online's suspension policy, "Upon receiving a suspension, your character and all related progress, properties, and inventory will be reset," but my *** Online character data was not cleared by Rockstar .This clearly does not align with the policy stated.In other words, the *** Online accounts of myself and other legitimate players were not truly banned but rather subjected to incorrect bans based on Rockstar's erroneous judgments. Due to this mistaken judgment of bans by Rockstar, legitimate players like us who have invested significant time had our accounts incorrectly banned, which is unacceptable.Therefore, we request that Rockstar restore the accounts of us legitimate players who were wrongly banned, Therefore, I hope that BBB can facilitate a response and resolution from Rockstar. Thank you for your assistance.

  Business Response

  Date: 04/29/2024

  We reviewed the customer's account data and have confirmed that the account was appropriately banned from GTA Online for violating the game terms and end user license. This complaint should be closed and resolved in favor of the Company. This is our final comment on this matter.

  Customer Answer

  Date: 05/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I received a reply from the Rockstar executive, but I refused to accept the answer. Since you assured me that my account was properly marked, why don't you let me see the specific reason for my account being banned? Of course, I know the reason why my account was banned, which is "spam sender" caused by the ban. But in the game, I only communicated with my teammates and did not send any so-called "spam". I learned from the administrator of the international GTA forum that Rockstar wrongly banned a large number of legitimate players, including me, in December of last year and February of this year, for the reason of "spam sender". This confirms that my account was banned solely because of the error in the anti-cheat system, rather than because I sent spam. And this matter has become widely known in the Chinese GTA forum, here is the topic link: <*****************************************************************************************************************************************;, you can see the specific details of the matter.
  As far as I know, if a player violates the service terms and is banned, they will receive a ban notification from Rockstar, and the character's progress will be reset. Rockstar has always done this, but I did not receive your ban notification, and my character's progress can still be found on the official website, which is obviously not in line with your ban policy. Since I was unable to access GTAOL in January of this year, and have not received any ban notices until May, you said that after a thorough review of my account, it has been properly marked, but why have I not received any ban notices from you until now? That is, my account was banned without your notice, and I had to ask others to find out that I was banned for "spam sender". Is this not your negligence? I did not receive any ban notices, and my character progress was not reset, which is obviously contradictory to your ban policy. This is also the most questionable point of this ban. 
  First of all, banned players must receive ban notices and have their character progress reset, but I, along with other players who have been wrongly banned by you, have not encountered any of the above. Can I suspect that you have not thoroughly reviewed my account, but simply concluded that the anti-cheating system's judgment is correct? But I was banned because of the error in your anti-cheating system's judgment, so you should investigate personally, rather than just looking at the final determination result of the system and concluding that it is my fault and irreversible. 
  I cannot accept my account being unjustly banned without any explanation, and neither can the other legitimate players who have encountered the same situation. Moreover, this has already become a fact, and we have been waiting for your response for four months. However, you have shown no concern for the large number of legitimate players who have been wrongly banned, and we were completely unaware of it because we did not receive any ban emails. Therefore, I hope you will investigate the accounts of players who have been wrongly banned seriously and provide concrete reasons to prove that I violated your terms of service. Thank you.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ***
  
  
  
   
  

• Initial Complaint

  Date:04/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello BBB, I'm Maple. I've encountered an issue and hope you can help me resolve it. Last December, my legitimate PC version GTA Online account was mistakenly banned by Rockstar, and the same happened to many other Chinese players' PC version GTA Online accounts in December last year and March this year. We are all honest players who abide by Rockstar's regulations, yet we have been permanently banned. I have sufficient evidence that it was Rockstar's mistake that led to the banning of many Chinese players' accounts. It was mentioned in the forum's news thread that Rockstar took measures to reduce the proliferation of spam messages. However, serious errors occurred resulting in the banning of a large number of legitimate players. We haven't engaged in any such behavior whatsoever. Furthermore, Rockstar refuses to acknowledge that it was their operational error. I also have sufficient evidence to prove that I haven't violated any policies in the online mode. We were playing in the online mode legitimately before being wrongly banned. This is a very serious mistake. They should restore my account and those of other players. So, we hope BBB can help us communicate these situations to Rockstar and come up with some substantive solutions. Thank you very much for your help.

  Business Response

  Date: 04/22/2024

  We reviewed the customer's account data and have confirmed that the account was appropriately banned from GTA Online for violating the game terms and end user license. This complaint should be closed and resolved in favor of the Company. This is our final comment on this matter.

• Initial Complaint

  Date:04/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello BBB, my name is milkomeda. In January of this year, Rockstar banned a large number of legitimate players in an effort to stop spammers, even though players complied with Rockstar's online rules. We understand that Rockstar is taking measures to solve the spam problem in PC GTA Online, but it mistakenly banned my account and that of other players, and it has not been unblocked yet. These erroneous bans have prevented us from enjoying the game, and a large number of accounts have been banned without careful review. Since Rockstars customer service does not accept the problem, we hope that BBB can communicate with Rockstar and the players who have been banned by mistake, and we request reinstatement. Accounts affected by Rockstar. Thank you for your help

  Business Response

  Date: 04/22/2024

  We reviewed the customer's account data and have confirmed that the account was appropriately banned from GTA Online for violating the game terms and end user license. This complaint should be closed and resolved in favor of the Company. This is our final comment on this matter.

  Business Response

  Date: 04/30/2024

  We reviewed the customer's account data and have confirmed that the account was appropriately banned from GTA Online for violating the game terms and end user license. This complaint should be closed and resolved in favor of the Company. This is our final comment on this matter.

  Customer Answer

  Date: 05/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   I have received a response from the company, and they have rejected your inquiry. I am tired of the generic responses from customer service; your responses seem to be copy-pasted.
  There are numerous players on GTA Forums who have encountered similar issues, such as:
  A significant number of players have been unfairly banned without receiving any email notification. Their accounts have been permanently banned without a 30-day suspension period. Some players were permanently banned before even creating their characters. However, they can still access their statistics by logging into their Rockstar accounts and checking their GTA Online profiles.
  This situation is highly irregular, and a considerable number of players have been banned from accessing online play. According to reports on platforms like Steam and within the forums, a significant number of players have been affected by such bans. If this is indeed a policy violation, the number of affected players is too high.
  We believe that these bans may have been triggered by mistaking legitimate players for spam advertisers (advertising machines). It's possible that these bans were primarily caused by mistaking legitimate player IDs for advertising machines, as both can disguise themselves similarly. Many of the banned players were participating in public games.
  In reality, these bans have had little effect on stopping actual advertising machines, as most banned players are legitimate players who have been falsely targeted. The real advertising machines and cheaters continue to operate freely.
  While similar mistaken bans occurred in Red Dead Online, they have since been resolved. However, the mistaken bans in GTA Online have not been lifted yet. If you are unable to resolve this issue, please escalate the ticket to your superiors.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  **** *****
  
  
  
  
   
  

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Banned from text communication channels on Rockstar Games` Grand Theft ******************** explaN8ion & no way to fiNd out

  Business Response

  Date: 04/17/2024

  We reviewed the customer's account data and have confirmed that the account was appropriately banned from GTA Online for violating the game terms and end user license. This complaint should be closed and resolved in favor of the Company. .

  Customer Answer

  Date: 04/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I`m beiNg tortured, I have exhausted all resources, so I resort to public outcry via many platforms, they keep terroriZiNg me, whoever they are, & keep doiNg so to this day, for the past 17+ months, siNce October 2022. The reason I`m suspended, I assume, is because I keep sayiNg thiNgs like "Haha 911 happened jump, ******** won, ******************** was a hero" or "Act tough face to face you government pet sheep robot sellouts/faggots, go pay back ***** you bums w/ credit scores". So if you want to ban somebody for retali8iNg to beiNg forced iNto torturous environments, a person withiN his own household & workplace, who has been actively engagiNg iN your communities for the past 7 years, overall 11 years, shortly after the game was released, so be it, but morally you people know you`re impure & wrong for it, & furthermore, your company has fraudulently released "free upd8s" for the past 11 years & ignored & failed to patch all forms of cheatiNg/glitchiNg, & if you ever did fix/patch anythiNg, it was only temporary.
  
  Get a real job you clock milkiNg scammers.
  
  Have fun w/ the BBB iNvestig8ions & your failure to compete w/ Microsoft, ********************* & Blizzard
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

• Initial Complaint

  Date:04/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After providing all of the documentation Rockstar requested. A receipt, invoice number, epic account number and screenshots of everything. They refused to help me with my email situation.I inadvertently deleted an address when I was trying to change the ********* store email.So I can't get an email for 2FA. I tried to explain this to Rockstar, I provided everything they asked. Just for them to say they couldn't verify I own the account so I've lost my game. I have it in my Epic store and you can see it in the screenshot I sent Rockstar. I just can't play it because I can't log into that specific account.

  Business Response

  Date: 04/15/2024

  This is a Support issue and should be handled through Support channels. We have reached out to this customer for more information, and the customer should work with Support on this issue.