Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2026

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I originally signed up for the free trial of REMOVED. Then unfortunately I missed the time to cancel my membership January 22nd. But on January 22nd, I went into my account and canceled the membership. It said it would be active another month which is fine. But the issue is that I was charged again February 22nd despite me canceling the membership January 22nd. I reached out to the company and two things first they refused to believe there could possibly be a bug in their system. They kept talking about a free trial period and I am not disputing being charged January 22nd because I know I missed canceling. I was disputing the February charge. They kept going on with the free trial. Then when I responded back one time they said that my email wasn't associated with any account. Mind you we were already on an email chain discussing my issue then they respond that there isn't any information on it.Anyways, I would just like my money back for them charging me in February.

  Business Response

  Date: 03/02/2026

  Thank you for bringing this matter to our attention. We appreciate the opportunity to review the account history and clarify the billing timeline.
  

  Our system records indicate that the subscription renewed on February 22 at 5:51 PM ET. A cancellation request was submitted later that same day at 6:59:47 PM ET. Because subscription fees are billed in advance and automatically renew until cancellation is completed, the February REMOVEDaccordance with the billing terms accepted at signup.
  

  We understand that subscription timingparticularly when cancellation occurs close to a renewalcan sometimes cause confusion. While our records do not reflect a cancellation on January 22, we recognize that misunderstandings about subscription status can happen.
  

  With respect to communication history, we were unable to locate outreach from the email address listed in this complaint prior to February 24, when our team proactively contacted the customer after being notified of a bank dispute. At that time, we provided an explanation of the renewal and cancellation timestamps reflected in our system.
  

  Although the February 22 charge was processed in accordance with our terms and system logs, we understand the customers frustration. As a gesture of goodwill and exceptional courtesy, we have issued a refund for the February payment.
  

  We remain committed to transparent billing practices and providing customers with clear, accessible tools to manage their subscriptions. We appreciate the opportunity to clarify this matter.

  Customer Answer

  Date: 03/03/2026

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  REMOVED
  
  
  
   
  
  

• Initial Complaint

  Date:02/17/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/8/2025 and 11/10/2025, Bubble automatically charged me $32 (a total of $64.00) via a 3rd-party wallet (Link by REMOVED) without my explicit consent for this subscription.When I tried to cancel, Bubble's site was technically broken, making cancellation impossible:Nov 7, 2025: Found no cancellation option. Emailed payment processor (Link) explicitly revoking authorization.Dec 1, 2025: Logged in to cancel. The dashboard was blank due to a "tax zip code" UI error, physically blocking the cancellation button.Dec 1, 2025: Forced to delete my entire account to stop billing. I immediately emailed Bubble demanding a refund; they ignored it.This violates Oregon Automatic Renewal Law (ORS 646A.295), which mandates an "easy-to-use mechanism for cancellation." Bubble's broken UI trapped me in a billing cycle. A company cannot enforce a contract when their software prevents the user from cancelling.

  Business Response

  Date: 02/24/2026

  Thank you for bringing this matter to our attention. We appreciate the opportunity to review the customers concerns and to clarify how billing and cancellation function for Bubble subscriptions.
  
  The customer activated a REMOVEDfree trial on September 23, 2025. At the time the trial was activated, the applicable trial and billing terms were clearly presented, including that the trial would automatically convert to a $32 paid subscription if not canceled before the trial period ended. Reminder emails were also sent prior to the trials conversion. A valid payment method, provided via Link by REMOVED, was required and authorized by the customer to activate the trial. The charges on October 7 and November 7, 2025 occurred as part of the subscription renewing in accordance with the billing terms the customer accepted at signup.
  

  REMOVEDis committed to providing users with clear and accessible ways to manage or cancel their subscriptions. At all relevant times, multiple cancellation options were available, including self-service cancellation through the account dashboard and application editor, as well as through direct assistance from our support team, as outlined in our Terms of Service. Our goal is always to ensure users can easily monitor and modify their billing, either independently or with help from our team.
  

  The customer indicates they contacted Link, a third-party payment provider, to revoke authorization. Because this communication was not sent to Bubble, we did not have visibility into it and were not given the opportunity to assist at that time. Additionally, the emails referenced in the complaint were sent to a clearly labeled no-reply address. An automated response was sent to the customer explaining that replies to that address are not monitored and directing them to our active support channels, where assistance - including cancellation support - is readily available.
  

  Regarding the referenced tax zip code notice, this message was informational in nature and did not prevent subscription cancellation. The page shown in the submitted image is not the page where cancellation occurs, and cancellation functionality remained available during that time.

  When the customer did ultimately reach our support team, they initiated deletion of their account and associated personal data on the same day. This action removed our ability to provide further assistance or follow-up, as there was no longer an active account or contact point available.

  All billing associated with this account was valid, authorized, and processed in accordance with our published terms and applicable law. We remain committed to transparent billing practices, accessible cancellation mechanisms, and continuous improvement of the user experience.
  

  We appreciate the opportunity to clarify the facts of this matter.

  Customer Answer

  Date: 02/24/2026

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# REMOVED, and have determined that my complaint has NOT been resolved because:

  The company has not taken any accountability or acknowledged I did not provide them my payment information, the did not respond to my request to cancel in November, nor December, and made it impossible to reach anyone (I tried many ways). They have refunded my money, but their predatory tactics need to be addressed. Im a tech savvy person and found a resolution but there are many who will not. I have screenshots of all interactions and attempts I made to try and contact them and cancel the service through the website. They didnt have my zip code because I didnt share my payment or personal information with them. Declaring its in the agreement is just another example of their predatory approach that doesnt allow you to cancel or speak with anyone. 
  REMOVEDrem; -webkit-text-size-adjust: 100%;"> 

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  REMOVED
  
  
  
  
   
  

  Business Response

  Date: 03/04/2026

  Thank you for the opportunity to respond to the customers follow-up comments.
  
  REMOVEDhas issued a full refund for the two subscription charges referenced in the complaint ($64 total). There is no remaining balance, no active subscription, and no further billing associated with the account.
  

  While we respectfully disagree with certain characterizations in the complaint, the financial component of the matter has been fully addressed.

  We would also like to clarify the additional concerns raised:

  1. Payment Authorization
  To activate a free trial, a valid payment method must be entered and authorized. In this case, payment credentials were provided through Link by REMOVEDduring the trial enrollment process.The October and November charges were processed through the  payment method authorized at signup.
  
  2. Cancellation Access & Website Functionality
  Bubble is committed to providing accessible cancellation mechanisms. At the time in question, users could cancel via:
  - REMOVEDcancellation in the account dashboard and application editor settings
  - Direct assistance through monitored support channels
  The referenced tax zip code notice was informational and did not disable or remove cancellation functionality. The screenshot previously provided reflects a page separate from the subscription cancellation interface. Cancellation tools remained available during the relevant timeframe.
  
  We understand the customers frustration and take feedback regarding user experience seriously. We continuously review and improve interface flows to ensure clarity and ease of use.
  
  3. Support Communications
  The customer indicates attempts to contact REMOVEDin November and December. The emails referenced were sent to an  unmonitored inbox. We did not receive a support request through our designated support channels prior to the deletion of the account. Once the customer deleted the account and associated personal data, our ability to further review or assist was limited due to the absence of an active account record.
  

  4. Billing and Cancellation Practices
  Our subscription and billing practices are designed to be transparent and easy to navigate. We take customer feedback seriously. We also continuously work to improve transparency and usability. 
  
  
  The charges disputed have been fully refunded, no active subscription remains, and no additional action is required. Bubble considers the matter resolved. 

• Initial Complaint

  Date:01/02/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a free trial and used the app one day. I'll admit I forgot the app even existed as I went with another carrier. Yesterday, I received a $50 charge for the app that I NEVER USED. I, same day, contacted support requesting a refund. I explained that they overdrafted my bank and the money they took was supposed to be used for my family and dogs to eat today. They refused to give a refund despite me explaining not having that money would result in my family to STARVE. This morning my poor dog is begging for food and we have nothing. We just moved across the country due to a family medical emergency and our funds are slim to none. We are living in a camper to survive. This company, despite basically begging on my knees, has continued to show no remorse, with no acknowledgement to my situation, refuse to give a refund on a basis to be "fair". It isnt fair to me or my family we get to go hungry due to greed. Ive never seen a company deny a request due to not meeting certain criteria for a refund. No better. Actually CARE about your customers more than your wallet. I hope whoever received the last of my money enjoys their REMOVEDon the beach while we sit hungry. Fix your system and show slight compassion. Especially on a freaking holiday. I am at a loss for words in the response ive received. I will be happily sharing my experience with this company to my developer friends if this isnt resolved.

  Business Response

  Date: 01/14/2026

  Dear REMOVED, 
  

  Thank you for bringing your concerns to our attention. We understand that financial difficulties can be stressful, and we sincerely empathize with the challenges you described.
  

  We would like to clarify the circumstances regarding your transaction. When you started your 14-day trial on December 10, the trial terms were clearly presented at the time of activation. As outlined in those terms, subscriptions that are not canceled before the trial ends automatically convert to a paid plan. We also sent reminder emails during the trial period to notify you of the upcoming conversion. The $49 charge occurred because the trial converted to a paid subscription after no cancellation action was taken before it expired.

  When you first contacted us on January 1, we promptly assisted you with canceling the plan to prevent any future charges. Additionally, although our company has a clear no-refund policy, we had already made an exception as a courtesy due to your situation, and the refund was successfully issued before this complaint was received on our end. 
  

  We hope this clarifies the situation and demonstrates our commitment to our customers. We genuinely wish you and your family well.

• Initial Complaint

  Date:12/26/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Bubble on December 3rd for two items. As of mid-December, the order had not shipped, so I attempted to contact the company multiple times via their customer support channels prior to Christmas and received no REMOVEDone point, I did receive a message indicating that one of the items was no longer in stock. I replied promptly requesting that the entire order be canceled, as the delay forced me to purchase an alternative Christmas gift for my niece. I did not receive any response to this cancellation request.Despite my clear request to cancel the order, I later received a shipping notification indicating that a single remaining item had been sent. I do not want this item and would not have kept any portion of the order had the company responded in a timely manner.I am filing this complaint due to the companys repeated lack of responsiveness, failure to honor a cancellation request, and poor customer service communication. I am seeking confirmation of cancellation and a full refund.

  Business Response

  Date: 01/05/2026

  I believe you have contacted the wrong Bubble. We do not ship physical goods, we are a REMOVEDcompany. Please reach out to the correct entity associated with your purchase. Best of lucky.

  Thank you,

  Bubble Support

• Initial Complaint

  Date:10/07/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried a free trial of Bubble. I didn't really use the app so requested cancellation on July 7th. Unbeknownst to me, Bubble continued to charge me for a monthly subscription. 4 months worth. I've asked for a refund and their customer service has said they will not refund me. this is ridiculous. I've uploaded an email where when the told me they were starting me on a paid subscription. I have since received correspondence that since I responded to an email and didn't go on their site to cancel, they will not honor the cancellation request. This is a money grab and I can't believe they will squabble over $124.

  Business Response

  Date: 10/08/2025

  Hi,
  
  Thank you for your inquiry. As previously indicated, the app was not cancelled via the appropriate channels, which is why the money wasn't refunded. As a gesture of goodwill, however, we have refunded the $124 at issue.
  
  Best,

  Bubble Support

  Customer Answer

  Date: 10/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  REMOVED
  
  
  
   
  
  

• Initial Complaint

  Date:09/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a starter account with REMOVED. I discontinued because I had stopped using it. I got charged anyway. Their agent reimbursed the charges and I felt assured it was clear I should not have an active account - but I got recharged later and did not notice. Today, I was charged again. I complained and they reimbursed my charge. They indicated I could not be reimbursed for the earlier charge - that they only reimburse once - and now I'm seeing a double charge on the current account. Now I am concerned I am cycling through this process and will continue to be charged every month despite the fact that I have repeated attempts to cancel. I told them I'd like to resolve with them but that if I had to, I'd file a complaint. The chat has gone dormant despite the fact that I have kept the screen active, and no one is responding.Addition: I HAVE found now that the listing for active accounts is now zero. I'd still like to get full reimbursement for August.

  Business Response

  Date: 10/09/2025

  Thanks for your note. To clarify, you signed up for 2 plans but only canceled one. As a result, we initially issued 2 refunds (of 3 total charges) as they fell within our internal refund eligibility guidelines. In any event, as a gesture of goodwill, we have issued another refund for the remaining charge from August.

  
  
  

  
  

• Initial Complaint

  Date:08/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I unfortunately ended up getting charged for a monthly subscription free while not using the app ever when an automatic subscription started. I never even did one thing on the program and was charged for 9 months worth of the subscription. When I reached out I asked not even for a refund, but for those months or even a few of them to be credited to my account so I could finally use the service, they sent a generic nope response. Its wild because they will just loose me to another competitor where Ill pay the subscription and finally explore the software. Theyve lost the possibility of me building with them and I wont recommend them to anyone in my network, especially other startup founders who are bootstrapping since the customer service / lack of awareness is so disrespectful.

  Business Response

  Date: 08/12/2025

  Hi there,

  Thank you for bringing your concerns to our attention. We take all customer feedback seriously and have thoroughly reviewed your account history.
  
  Your account shows that you initiated a 14-day free trial of our Starter plan on September 29, 2024. Per our standard trial terms, this automatically converted to a paid subscription ($32/month) on October 13, 2024, when the trial period ended without cancellation. You were successfully billed monthly through May 2025 and voluntarily canceled your subscription on June 17, 2025.
  
  All billing occurred in accordance with our Terms. You had access to your Bubble account and applications throughout the subscription period, and, when you chose to cancel in June 2025, the cancellation was processed immediately with no further charges.
  
  While we understand your frustration about not actively using our service, we cannot convert past legitimate subscription payments into future service credits. This policy exists because (a) you maintained an active subscription with full platform access for 8 months (b) our terms clearly outline trial conversion and cancellation procedures and (c) converting past payments to future credits would essentially provide free service beyond what was originally purchased.
  
  We respect your decision to explore other platforms and wish you success with your projects. We've confirmed that your account shows no outstanding balances and your cancellation was processed correctly.
  
  We are committed to our customers, and we sincerely appreciate you sharing your perspective. While we cannot accommodate requests outside our established policies, we continuously evaluate our processes to better serve our community.
  
  Best regards,
  Bubble

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Regarding Unauthorized Charges and Unfulfilled Refunds - Bubble On June 20, 2025, I canceled my subscription with Bubble. Despite this, I was charged on June 21, 2025, for $32 for a service I had already terminated.I contacted Bubble regarding this issue. I was informed that my plan would be manually canceled, and a refund for the unauthorized charge would be issued.A month later, on July 21, 2025, I was charged $32 again. I also had not received the promised refund for the first charge.Upon contacting Bubble again, I was told that the initial refund had already been processed. REMOVEDconfirmed that no such refund was ever received. I was also informed that the second charge was due to "other apps" I had supposedly not canceled, despite my understanding that my entire subscription was terminated.I've now been told that I will receive a refund for the second charge, but the company maintains the first refund was already provided, which is incorrect. I received a refund receipt from Bubble, but this transaction is not reflected in my bank account. I am willing to have a representative from my bank join a call to confirm this.I am requesting a full and legitimate refund for both unauthorized charges:$32 from June 21, 2025 $32 from July 21, 2025 I have provided ample opportunity for Bubble to rectify this situation, and their continued failure to do so has resulted in significant frustration and financial inconvenience. I expect these refunds to be processed promptly and accurately.

  Business Response

  Date: 07/24/2025

  Thank you for your email. I can confirm the second refund has been processed. Please allow a few days processing for the refund to hit your bank account. 

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a horrendous experience with this company thus far and, most specifically, their bubble coaches. The 2 I have tried are REMOVEDand REMOVED. The coaches are the only way to get any help and 2 of their coaches completely messed up my app leaving it non-usable after I paid them for specific things and, when emailing them to explain that is was not working, one tried to scam more money out of me for another session to fix it when it should have been done in the hour I paid him and the other "fired me" as a client for urgently noting that my credit card and bank account had been over charged and she didn't like that I was "not patient" as I tried to be sure quickly that I didn't need to cancel my card and stop more fraud. She at first noted she didn't know why my card had been charged over a week after our session then, in a video recording that she sent, said it was her fault for closing out the session so late without an appology. She then admitted she left my app not usable and that she knew I would need more sessions...which is exactly what the first coach did. They seem to be doing this to get more money out of people and the time they spend emailing their defenses (all I am saying here is in writing) they could easily spend fixing what I paid for or explaining how to do it since this is what I paid for. The one sent videos explaining how she charged my card way beyond when she should have and could've sent a video showing me how to fix what is still screwed up by her. Then, I have all these messages from bubble explaining that they will be with me and then get them saying "sorry for the delay we are backed up with messages". Withe credit card fraud, you need to move fast and when I am losing money not able to use my app, this is totally not acceptable! I want my money back from the coaching sessions (not bubble credit) and months off for all of this as I try to get this app working.

  Business Response

  Date: 02/03/2025

  Hello,

  We sincerely apologize for the frustration you've experienced with your coaching sessions.

  As detailed in our previous correspondence, Bubble maintains a firm stance on not intervening in disputes between coaches and students. Nonetheless, we have issued a credit to your Bubble account as a gesture of goodwill.

  We hope this helps address your concerns. If you have any further questions or need additional support, please feel free to reach out.

  Best, Bubble Support

  Customer Answer

  Date: 02/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# REMOVED, and have determined that my complaint has NOT been resolved because:

  This is the response they sent me after multiple responses of sorry for the delay we are sending this on to the correct team that has gone on for weeks since my complaint with the first coach: 
  

  
  From them:
  Thanks for your patience, and Im sorry to hear about your experience. Jaymark here, chiming in.
  
  Since the coaches in our marketplace are independent and not directly affiliated with Bubble, we recommend reviewing their skills and background carefully before committing. While we dont directly oversee their work, we want to make sure you get the support you need.
  
  Given that youre already considering coaching, its possible you may need more tailored, in-depth guidance or have questions outside the scope of what we can offer directly. If youd like, feel free to share more details about your app issues.
  
  
  Additionally, the Forum is a great place to ask questions and get help with troubleshooting your appother users often share valuable insights there.

  
  

   

  My response: 

   You are seriously either misunderstanding the major issues or choosing to attempt to gaslight me and what Im explainingwith proof in emails and video recordings.  
  
  The coaches I chose specified what they excel in and thats why I chose them.  The first one bragged over and over that hes the most experienced coach and specializes in Stripe integration and then after adjusting how I had it set up, left both of my payment links not usable in different ways. I reached out to him immediately after that he messed them up and he noted Id need to book another session if I wanted him to fixthats what I already paid for and he messed them up!!  I dont need more specializedI need your coaches which are using your brand and you all send out the link to them to book with to do their work properly and professionally.  The second coached fixed what the first one messed up but then charged my credit card many days after our appointment leaving me thinking I had been hacked and she at first said she didnt know why but then admitted it was her doing to charge it out very late. After noting she didnt like my tone and lack of patience, fired me as a client while leaving my app not working in many ways and jobs left undone with no details to finish.  Credit card fraud is an urgent thing and she lieddidnt know what happened supposedly but then admitted it was her. 
  
  So you tell meif these contracted folks have your name and you promote them, whose responsibility is all of this?  They may be contracted but this is in your name, you send out the links to set up sessions with them, credit card charges come from bubble and not them, and I deserve my money back and youre only giving me credit.  I needed to hire others to keep fixing all of these issuesI want my money back to pay them to help me.  
  
  This seems to be a sham and your turn-around (many days if not weeks) time for help is way too slowespecially with credit card charges that could be fraud and I have lost much money and time. 

  
  

  Giving me system credit when I have to pay others to fix their platform with supposed professionals that they recommend is not sufficient. I cant use that credit to fix it and, again, I first hired someone that is supposedly their most experienced coach first that notes his specialities.  Its not about thatit seems they leave you app not working on purpose to them demand you pay for more sessions to correct whats not working.  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  REMOVED
  
  
  
  
   
  

  Business Response

  Date: 02/18/2025

  Dear REMOVEDyou for your follow-up message. We understand your concerns and appreciate the opportunity to clarify our position.

  As stated in our FAQs, Bubble facilitates connections between users and independent coaches, but we do not manage or oversee the work performed by these coaches. They operate independently and are responsible for their own services. You can find more information about our refund policy in our FAQs here: REMOVED

  We understand the frustration you've experienced, and we have provided a credit to your account as a gesture of goodwill. However, we are unable to offer refunds for services provided by independent coaches, as a refund would come directly from the coach's payouts, not Bubble.

  If you have any further questions or need assistance with your Bubble account, please feel free to reach out to our support team. We are here to help.

  Best,

  Bubble Support

  
  

• Initial Complaint

  Date:12/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an app on REMOVEDthat was not active, but Bubble charged me for two months of subscription even though it was not in use. They refuse to make a refund. The app has since been deleted, but I'm not able to get customer support to REMOVEDisn't right that this company is unwilling to deal with any type of refund support. At a minimum, they could pro-rate a refund based on the App deletion date. Please help and REMOVED: ai-saas-starter-kit-pro-REMOVED, $151, November 2024

  Business Response

  Date: 12/19/2024

  Hi there, 
  
  Thank you for reaching out to us regarding your recent experience with Bubble. We sincerely apologize for any inconvenience you may have faced and appreciate the opportunity to address your concerns.

  We understand that you were charged for two months of subscription for your app, "ai-saas-starter-kit-pro-REMOVED," despite it not being active. We have processed a refund of $151 for the subscription charges, and you should have received a communication from us confirming this action.

  As a REMOVEDcompany, Bubble operates on a subscription model, which typically involves recurring charges unless a cancellation is made. Our refund policy is designed to ensure fairness and transparency, and we strive to accommodate our users whenever possible. We are committed to customer satisfaction and are always open to discussing any concerns you may have.

  Please feel free to reach out to us if you have any further questions or require additional assistance. We are here to help and ensure your experience with Bubble is a positive one.
  Thank you for your understanding and patience.
  

  Best regards,
  Bubble Support

  
  

  Customer Answer

  Date: 12/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  REMOVED