Complaints

This profile includes complaints for The Avon Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Avon Company has 49 locations, listed below.

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• 

  The Avon Company

  One Liberty Plaza, 165 Broadway New York, NY 10006

  
• 

  Avon Products, Inc.

  10101 Alliance Rd Blue Ash, OH 45242

• 

  Avon Products, Inc.

  10101 Alliance Rd Cincinnati, OH 45242

• 

  The Avon Company

  19500 County Road 7 Wiggins, CO 80654-9204

• 

  The Avon Company

  960 Yorkview Dr P.O. Box 4054 Gypsum, CO 81637

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Avon products on line and never received them the tracking information said it was never picked up so I waited and still nothing I contacted the company and was told they would look into it and I would receive my order I never did I received a email from them wanting me to resolve for a refund, but when I called a person named ***** said I cant get my money back i **** to contact *** I told her it was not *** it was avon company that sent me the email to resolve the issue she didnt refund my money all I want is a refund i will attach proof

  

  Business Response

  Date: 07/18/2023

  To Whom It May ********************* have attempted to contact the complainant on 7/10/2023 and 7/13/2023 via phone and email to assist her with refunding the cost of her order. As of 7/18/2023,the complainant has not responded. Avon considers this matter resolved.
  
  The Avon Company

• Initial Complaint

  Date:02/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order, and canceled because their shipping speed is slow. They refused to issue me an refund.

  

  Business Response

  Date: 03/02/2023

  To Whom It May **************** We contacted the complainant to advise that once an order is submitted, it cannot be cancelled. Also, we provided the shipping and return policies. Avon considers this matter resolved.
  
  The Avon Company

• Initial Complaint

  Date:01/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been an Avon rep for over 15 years. I have tried logging into my acount since 1/26/2023. Avon has changed their website and policies. I have spoken to several Avon reps and no one can reolve the issues. Avon owes me $121.86. They cannot and will not issue me a check -- their policies don't allow a check. Avon wants me to set up the Avon Wallet and then I can get my money. I can't set up the Wallet because I can't log into my account and Avon doesn't know why. There should be a way to override this issue and send me a check. Also, Avon will not pay interest on the money they owe me. There supervisors and technical staff have been difficult to work with and not providing a solution. Almost lends itself to a scam. They get your money and won't send it to you. Anything BBB can do to resolve this issue so I get my money would be appreciated. Thank you. ************************* **********

  

  Business Response

  Date: 02/09/2023

  To Whom It May ****************** made several attempts via email on 1/30, 2/1 and 2/8 and by phone on 2/3 and 2/7 to speak with the complainant and assist her with the login issues on our site.
  
  Avon considers this matter resolved.
  
  The Avon Company

  Customer Answer

  Date: 02/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:01/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This product was purchased Aug, 30, 2022.I successfully used this product for a foot bath, shortly after. My second experience, the 3rd week of Dec. 2022, was not good. The Epsom Salts turned to a sticky solution (like glue) and it took a large amount of detergent and solvent to remove it from my skin and utensil. I decided to try again Jan. 17, 2023 thinking it was not the epsom salts but something in the container that caused the reaction. I used only a smaller amount of water and less product but there was the same reaction.Then in the same utensil, I used the epsom salts from the pharmacy and everything was normal. I notice a rancid smell from the package.In addition to a refund $15.56, I hope this information will help in product quality control. I prefer to not involve my Avon rep because it is not her problem.

  

  Business Response

  Date: 01/26/2023

  To Whom It May **************************** spoke with the complainant to advise that there was a known issue with the product. A refund check in the amount of $15.56 will be processed and will take 3-4 weeks for receipt. Avon considers this matter resolved.
  
  The Avon Company

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed a purchase from Avon as a Christmas present for my sister-in-law. When I first tried to purchase the makeup kit she wanted, I tried to check out as a guest through their main site. I clicked the place order button, but the order wouldn't go through. After about five minutes of the website loading, I refreshed the page and lost all progress. I tried again the next day after verifying if my bank card hadn't been charged. I went to ******** like I had before, but this time is said I was using an Avon partner/dealer site, so I needed to make an account. I tried reloading the page multiple times, typing in ********, clearing my recently visited pages, etc., however, no matter what I tried, I couldn't get back to the regular ******** website.I created the account to complete the purchase for my sister-in-law and made sure to uncheck both boxes regarding receiving emails from the company for special orders. I also left a review with Avon saying that I would contact BBB if I received any emails outside of shipping/delivery information about my recent order. Since I placed the order on 12/11/2022, I've received 24 emails from Avon, 2 emails were about the order (shipped, delivered), 2 were surveys, and the other 20 have special offers from my "personally assigned" Avon representative.To me, this feels very disingenuous and shady. I only wanted/needed to make a onetime purchase. I didn't want to create an account or use a "personal Avon rep." I felt forced to create the account, then received emails even though I opted to not received additional emails. I unsubscribed from emails today through one of the emails that I received, but the issue is I never subscribed to the emails in the first place. Avon needs to respect this decision with future customers.I haven't had access to a computer outside of my phone for the last 2 weeks as I was on vacation, which is why I haven't noticed, until now, the frequency of contact

  

  Business Response

  Date: 01/10/2023

  To Whom It May ****************** notified complainant to advise their email address has been unsubscribed and removed from all marketing communications.
  
  Avon considers this matter resolved.
  
  The Avon Company

• Initial Complaint

  Date:01/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with an Avon representative and was told there was a couple items on backorder. After waiting for a while the representative would not return calls or texts and would not get my items to me. I contacted Avon and they informed me that I would have to go through this repesentative to get this resolved. After I had explained to them the representative had blocked me, would not return calls or texts. Avon is not wanting to take care of this or reach out to the representative or anything. I want either my products or my money back.

  

  Business Response

  Date: 01/12/2023

  To Whom It May **************** We spoke with the complainant to advise that the order for the missing products was processed on 1/11/23 and will be shipped within 2 weeks.
  
  Avon considers this matter resolved.
  
  The Avon Company

  Customer Answer

  Date: 01/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov. 21, 2022 I make an order with Avon Company and was charged by Avon on Nov. 22 by the credit card ending with ****. I was logging in my Avon account and find out my account was suspended and i can not sign in. I call customer service phone number to find out what was going on and they told me it was because they have two accounts at the same address but I live in ********************************************************************** and the other account was at *************************************************************** they are not the same address because the apt number is not the same. I tried to explain that to them but they still closed my account. I try to contact Avon customer service phone number and i find out I have been blocked so my parnet let me use he phone and when I call I was available to talk to **** who told me that they can not tell me anything about my account and order because it have been closed and they do not sent money back and that they can not credit in the account because is closed. Avon scam me

  

  Business Response

  Date: 12/08/2022

  To Whom It May ********************************** spoke with the complainant to advise that a credit in the amount of $35.12 has been refunded to his credit card.  Additionally, the complainant was informed that his Avon account has been reinstated. Avon considers this matter closed.
  
  The Avon Company 

• Initial Complaint

  Date:11/04/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The original Avon order for the Veilment Body Mouses is ******************. I was issued an RMA number and put it in a package with the body oil. I returned these three products because they caused my asthma symptoms to worsen and also because of the money back guarantee on your website. I sent it via ***** 30 days after the purchase date, September 30th. The ***** tracking #************. The package was a bubble mailer and was **** lbs. It was delivered on October 3rd. I received credit on my credit card for the price of the body oil but not the two Veilment Body Mouses. I've called Avon several 3 times now and they take notes and tell me to call back later.

  

  Business Response

  Date: 11/07/2022

  To Whom It May ****************** notified the complainant to advise that a $45.33 refund was processed on 11/7/2022 via Paypal. Avon considers this matter resolved.
  
  The Avon Company

  Customer Answer

  Date: 11/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************
  
  
  
   
  
  

• Initial Complaint

  Date:10/06/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an independent Avon rep. ** an attempt to assist an online customer with ordering online, ****************** erroneous processed an order without my permission or consent & billed me. I called immediately & they REFUSED to cancel the order. I contacted PayPal thereafter & disputed the charge as necessary. Avon billed my representative account for this fraudulent order. This order was returned to ***************************** receipt on their end via **** Avon refuses to credit my account at this time. This order was paid for because I cannot place a representative order without full paying the account. Therefore, they have merchandise back without refunding me. I have tried to get the issue resolved for 2+ weeks. They have refunded me the shipping of $8.69 & will not refund the merchandise order of $65.14 at this time. I am filing this complaint and will be filing a police report if they do not refund the money now.

  

  Business Response

  Date: 10/17/2022

  To Whom It May ****************** notified complainant to advise that a credit in the amount of $65.14 was processed on 10/6/22 for order returned to Avon. Avon considers this matter resolved.
  
  The Avon Company

  Customer Answer

  Date: 10/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********
  
  
  
   
  
  

• Initial Complaint

  Date:07/27/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been an Avon Rep for over 17 years. I decided to retire from selling Avon a few months ago. I have contacted Avon multiple times by email and phone to ask them to delete my website and stop sending emails to customers posing as me. They continue to send out emails on a daily basis. I have stated over and over that I do not want to have any more sales. They tell me that they have inactivated my account but leave it open in case a customer wants to place an order. They will not give me any way to contact someone who can take care of this for me. When I call or send email my concerns are ignored and replied to with scripted responses. I need them to stop sending people sales emails that appear to be sent by me (but are not). I also need the website they control that has my name on it to be shut down.

  Customer Answer

  Date: 08/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************