ComplaintsforThe Avon Company

• Initial Complaint

  12/02/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Placed order online #*************. When I entered the shipping address and updated the billing address the system changed the zip code to the shipping address. I noticed as soon as the order was placed. I called ************ for assistance. I was told that the address could not be changed as they (customer service) are not allowed to make any changes to the system and that I would have to contact *** to change the address. I asked for a tracking number and they were unable to provide me one at the time of my call. I was told it would be two days before the package would ship. I explained that I would not be available for the next 10 days with no cell or internet service and I would not be able to contact ***. I was then told to just wait until I didn't receive my package and call back and they would reship to me. I spoke with ***** #*** who said he was a supervisor but only worked part time in the mornings.

  

  Business response

  12/17/2021

  
  To Whom It May ****************** communicated with the complainant via email and was advised she received her order. Her main concern was that we should have been able to take care of correcting the order right away; however,our system is not designed to be able to cancel orders once they have been submitted.
  
  The Avon Company

• Initial Complaint

  10/19/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My Avon ISR account was closed on 9/23/21. The reason that was provided to me was that I did not provide the documentation that was requested. I DID provide the documentation that was requested prior to the close of my account. They also mentioned that stocking of inventory was unacceptable. I've seen several other reps with a large stock. It's to have on hand for local customer orders. It's to have on hand for events. I have not done ANYTHING against policy, yet they've closed my account. The policy is very vague when it comes to purchasing products. Also, NO ONE has gotten back to me about the appeal I sent on Monday, 10/11/21. I sent emails prior, as per the instruction/advice of the compliance lady who I'm speaking with. She told me that it'd only take a couple DAYS for them to review my appeal. It's now over a WEEK later. Nothing. I'm so sick of how Avon is ignoring me and telling me I'm doing something wrong when I'm NOT.

  

  Business response

  10/25/2021

  
  To Whom It May ********
  
  We spoke with the complainant on 10/19/2021, advising that her appeal was still being reviewed and she would be hearing from the ******************** Team very soon. The email address, **************************************************,was provided for questions and concerns on the appeal.
  
  On 10/22/2021, the complainant was advised by the ******************** Team that the appeal has been declined. Avon considers this matter closed.

   

  The Avon Company

  Customer response

  10/26/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I received a response from Avon, but not answers to my questions.  My concerns were not resolved.  Yes, I finally received a response and I'm not in limbo anymore, but it was the improper response.  Since the rejection of my appeal to re-instate my account, I've emailed Avon back and asked them exactly what I did that was against the policy, because I did not hear of anything that I did wrong.  I've asked them to copy and paste the section of the policy that I had violated.  They said once again that I did not provide all of the documentation that they requested.  Again, like I had mentioned before, to the BBB & to Avon, I provided EVERYTHING that was requested by Avon - BEFORE they closed my account.  I've asked them what they requested that I did not provide.  This is unacceptable.  I did nothing against policy and they're lying about me not providing ALL of the documentation that they asked for.  I also mentioned that no where in the policy does it say that stocking inventory is unacceptable.  I've asked them to show me where in the policy it specifically states that.  This case is not closed.  The only thing that would make this acceptable is for them to either show me exactly where in the policy that I did something to violate it (and it can't be vague and up to interpretation) OR they need to apologize to me and re-instate my account.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  

  Business response

  11/02/2021

  
  To Whom It May ******************* complainant was advised that stocking inventory was against policy and was asked to submit documentation (customer receipts) to validate the customer purchases for the large quantity of products the complainant purchased within a five-month time frame. The complainant was advised on 10/25/2021 that the requested documentation we received did not give us the information needed in order to validate the customers and sales information for complainant's business. Therefore, Avon considers the matter is closed.

   

  The Avon Company

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