Complaints
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/25/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I am the beneficiary of a trust with *************** in ********** that uses ********************************************* to prepare the tax info I need to be able to file my personal taxes by the mandatory April 15th deadline. This is the 2nd year I have struggled to get that information. I didn't receive the info this year until 5 p.m. on the 14th of April. *************** says the fault lies with *********************************************. I contacted ********************************************* several times seeking a resolution, only to be hung up on by the receptionist ( *******?). I am trying to ensure this debacle doesn't occur again going forward, so would appreciate a response from Ernst and Young. If they feel this is not their fault, I need to know that. Thank you.
Business response
05/03/2023
We spoke with the complainant to address her concerns.Customer response
05/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
Initial Complaint
03/21/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I invested in stock with an ********************************************* local agent. That agent is no longer there and I have been unable to get access to the stocks that I purchased. I have called various local offices and their corporate office and no one is able to help me.Business response
04/04/2023
We have been in contact with the complainant and are following up on the complaint.Initial Complaint
02/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have been trying to get my $1000 property settlement for an auto accident I was involved in from this company since July 28, 2022. I received a letter asking me to claim it. I did and mailed it the same day. I have called them every month since then. They tell me it is being processed and they give me a new date to expect the check or to call back the next month. I called them on 2/20/23 and spoke to ***, who said he would speak to his manager and call me back by 2/24/2023. I have not heard from them. They have had plenty of time to send me my money and they refuse to do so.Customer response
03/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
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Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
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