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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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Complaint Status
Complaint Type
  • Complaint Type:
    Product Issues
    Status:
    Resolved
    I am the beneficiary of a trust with *************** in ********** that uses ********************************************* to prepare the tax info I need to be able to file my personal taxes by the mandatory April 15th deadline. This is the 2nd year I have struggled to get that information. I didn't receive the info this year until 5 p.m. on the 14th of April. *************** says the fault lies with *********************************************. I contacted ********************************************* several times seeking a resolution, only to be hung up on by the receptionist ( *******?). I am trying to ensure this debacle doesn't occur again going forward, so would appreciate a response from Ernst and Young. If they feel this is not their fault, I need to know that. Thank you.

    Business response

    05/03/2023

    We spoke with the complainant to address her concerns.

    Customer response

    05/04/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

  • Complaint Type:
    Customer Service Issues
    Status:
    Answered
    I invested in stock with an ********************************************* local agent. That agent is no longer there and I have been unable to get access to the stocks that I purchased. I have called various local offices and their corporate office and no one is able to help me.

    Business response

    04/04/2023

    We have been in contact with the complainant and are following up on the complaint.
  • Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I have been trying to get my $1000 property settlement for an auto accident I was involved in from this company since July 28, 2022. I received a letter asking me to claim it. I did and mailed it the same day. I have called them every month since then. They tell me it is being processed and they give me a new date to expect the check or to call back the next month. I called them on 2/20/23 and spoke to ***, who said he would speak to his manager and call me back by 2/24/2023. I have not heard from them. They have had plenty of time to send me my money and they refuse to do so.

    Customer response

    03/11/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

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