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Business Profile

Credit Cards and Plans

Imprint Payments, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Cards and Plans.

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 31 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This credit card company took over my ********************* account, failed to notify me of charges due for many months. The company failed to send me any monthly statements nor inform me about any late fees or interest due. Then I received a suspicious notice that appeared to be a scam. After investigation, I caught them admitting to me that failed to send the statements or notices. They offered to settle the matter but still kept more than $1,000.00 in late fees and compounded interest. The company is acting in a usurious way, charging undisclosed exorbitant fees and interest rates.

    Business Response

    Date: 03/04/2025

    Thank you for reaching out to Imprint. We take customer complaints seriously and appreciate you taking the time to contact us. For your privacy, our Customer Support team will be reaching out to you directly to further assist with your concerns.

  • Initial Complaint

    Date:02/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reported fraud charges on my account they blocked me from using it never mailed me a replacement card by mail or anything their crazy

    Business Response

    Date: 02/13/2025

    Thank you for reaching out to Imprint. We take customer complaints seriously and appreciate you taking the time to contact us. For your privacy, our Customer Support team will be reaching out to you directly to further assist with your concerns.

    Customer Answer

    Date: 02/17/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

    They wont let me use my account for months  

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ******* ******




     

    Business Response

    Date: 02/24/2025

    Thank you for your follow up with the BBB. We want to assure you that we are still looking into your complaint thoroughly to ensure that it is addressed appropriately. We will email you at the address on file once we are finished investigating further. Thank you for your patience. 

  • Initial Complaint

    Date:02/11/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 16th. 2024 I made a garment purchase from ********************* and their third party credit card (cc) partner, Imprint, which was promoting a 20% discount on first time purchases. While reviewing my statement on February 6th, 2025, I noticed the amount due was higher than expected, which prompted me to contact the cc company the very same day . i was informed that this would have be further reviewed, and would email a response. On February 7th, 2025, I received the following response. ******** (****** Brothers World Mastercard)Feb 7, 2025, 10:01 EST Hello **** ****************** you for waiting patiently. This is ******** from Imprint and ********************* World **********. I have received an update from our team regarding the introductory offer for new cardholders: you can get 20% off your first ********************* purchase upon opening an account. You should have received an email with a code for this 20% discount when you accepted the offer. To apply the discount, simply use the code during the checkout process. As much as I wanted to, we are unable to offer refunds for the price difference. However, I can request a new 20% discount code for your next purchase. If you need the code, please let me know in your next reply. Best, ******** Imprint Support At no time during the online credit card enrollment process, and subsequent garment purchase was there ever a prompt and/or section to enter a "code", nor was there a disclosure of said code anywhere throughout. This activity and response are unacceptable.

    Business Response

    Date: 02/11/2025

    Thank you for reaching out to Imprint. We take customer complaints seriously and appreciate you taking the time to contact us. For your privacy, our Customer Support team will be reaching out to you directly to further assist with your concerns.

  • Initial Complaint

    Date:02/03/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied a new credit card from Imprint for BB shopping needs. As advertised, the credit card earns 4 points each dollar for the grocery shopping. I made a purchase for $200 at ********, which is an online grocery shopping and delivery website, but only earned one point for each dollar spending. I called imprint, explained to a supervisor, however she refused to adjust the points, not only rudely interrupting me, but make no effort to make the correction. Their web site is clearing advertising the 4 points earning for each $ spending; however, I was rudely hung up. Imprint is doing things contradictory with what they advertised and making every possible way to reduce customer's rightful points earning, which is unethical. At same time, when I asked about payment date, they don't tell you, seems they want to make the payment process as difficult as possible.

    Business Response

    Date: 02/03/2025

    Thank you for reaching out to Imprint. We take customer complaints seriously and appreciate you taking the time to contact us. For your privacy, our Customer Support team will be reaching out to you directly to further assist with your concerns.

    Customer Answer

    Date: 02/19/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:

     

    Imprint Payments, Inc. has never contacted me nor addressed any issue.  They are lying.   It proofed this is just not a trustworthy company.  
     
     
    Thanks,
    ***

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,
    *** ***  


     

    Business Response

    Date: 02/19/2025

    Thank you for following up regarding your previous BBB complaint. Please note we are still looking into the complaint and will follow up with you shortly. Thank you for your patience. 

  • Initial Complaint

    Date:01/22/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Formal Complaint Against Imprint HEB Credit for Dispute Handling and **************** Dear CFPB/********************** am writing to formally lodge a complaint against Imprint HEB Credit for their inadequate handling of my dispute and unacceptable customer service.On Jan *******. I contacted Imprint HEB Credit regarding . Despite my efforts to resolve the matter, the company has displayed unprofessional behavior, including:1. Refusing to address or process my dispute.2. Abruptly disconnecting the call during discussions.3. Failing to follow up or provide any form of response after the call was terminated.This conduct is not only unprofessional but also a violation of consumer protection laws and fair business practices. As a consumer, I am entitled to transparent, respectful, and efficient service when disputing charges or resolving account issues.I kindly request that CFPB/BBB investigate this matter and hold Imprint HEB Credit accountable for their actions. I also urge the company to:1. Provide a detailed response regarding my dispute.2. Ensure their customer service team adheres to proper procedures when handling disputes.3. Implement measures to prevent such incidents from recurring in the future.I have attached all relevant documentation, including account details, proof of the disputed charges, and a timeline of events. Should additional information be required, please feel free to contact me. Thank you for your time and attention to this matter.Sincerely,****

    Business Response

    Date: 01/30/2025

    Thank you for reaching out to Imprint. We take customer complaints seriously and appreciate you taking the time to contact us. For your privacy, our Customer Support team will be reaching out to you directly to further assist with your concerns.

  • Initial Complaint

    Date:12/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    HEB **** Signature card/Imprint requested information on 12/13/2024 to change my address in order to mail my card. I supplied this info and confirmed on 12/16/2024 with imprint customer service representative ******* by phone. He stated that by 12/17/2024 my address should be changed. It has now (12/20/2024) been 5 business days since I sent in the required materials and no one has responded (I sent email) or changed my address. This is false advertising by HEB and imprint. Withholding the card preempts the ability to earn towards their advertised $40 back within 3 months advertisement. I signed up for this card upon seeing that promotion and they prohibiting me from rightful use of the card.

    Business Response

    Date: 12/23/2024

    Thank you for reaching out to Imprint. We take customer complaints seriously and appreciate you taking the time to contact us. For your privacy, our Customer Support team will be reaching out to you directly to further assist with your concerns.

  • Initial Complaint

    Date:11/15/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Applied for a **************** Miles and Smiles Credit Card which is handled by a company call Imprint Payments **** based out of ********. My credit card was approved and they sent me the credit card. Almost ride away they sent me an email indocating they needed additional information (Bank Statement) for verification purpose and that my account was frozen. I sent information they requested and had not heard back from them for over a week. I called them and was told it was still under review. I said I wanted to withdraw my application/close my account and was told they could not do that as it was under review. I insisted the acount be closed (Called was made on 11/13/24 11:30AM ET) but they refused. I told them they had better not charge me an annual fee. I want the account closed immediately

    Business Response

    Date: 11/15/2024

    Thank you for reaching out to Imprint. We take customer complaints seriously and appreciate you taking the time to contact us. For your privacy, our Customer Support team will be reaching out to you directly to further assist with your concerns.

    Customer Answer

    Date: 11/18/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ****** *********



     

  • Initial Complaint

    Date:11/08/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Imprint has taken over the ********************* payment systems. Their bills are mailed but provide no envelope to return the payment in. The printed notice says If you are paying by check, please cut out this payment slip and include it in *the envelope*. It seems that Imprint prefers to make payments more difficult for those who use checks, perhaps to be able to charge additional fees for what they would term late payments.We have notified ********************* that their choice of vendor for credit cards leads us to believe that ********************* is trying to shed customers.

    Business Response

    Date: 11/08/2024

    Thank you for reaching out to Imprint. We take customer complaints seriously and appreciate you taking the time to contact us. For your privacy, our Customer Support team will be reaching out to you directly to further assist with your concerns.

  • Initial Complaint

    Date:10/31/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    According to 15 U.S.C 1681s-2(a)(1)(A) and (B)to report inaccurate informationPlease DELETE this information from my credit report, pursuant to section 611 of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information.Section FCRA 611(a)(6)(B)(iii) and (7) of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information. Fair Credit Reporting Act, 15 U.S.C. 1681s-2 Section 623(a)(8)(D) Section 603(p), must notify consumers in writing if they may furnish or have furnished negative information to a CRA. Section 623(a)(7).According to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC 1681b(1) the credit bureaus dont have no written permission. According to 15 *** 1681 have the right to privacy According to 15 *** 168s- 2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate . (B) Reporting information after notice and confirmation of errors According to 15 *** 1681 I have the right to privacy According to 15 *** 1681s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. (B) Reporting Information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate. IMPRINT PAYMENTS *** Amount:$4330 Date:8/24/2024 Acct#********

    Business Response

    Date: 11/01/2024

    Thank you for reaching out to Imprint. We take customer complaints seriously and appreciate you taking the time to contact us. For your privacy, our Customer Support team will be reaching out to you directly to further assist with your concerns.

  • Initial Complaint

    Date:10/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company issued a 'Hard Inquiry' on my credit report for no reason. There is no open account with them, all accounts transferred to them were closed upon transfer. I called to see what could be done to remedy the issue and I was told to call Equifax directly. After calling Equifax, I was told to call Imprint. I have since learned Imprint has done this to several people. This has resulted in a 48 point decline on my credit report. When I called Imprint, it was acknowledged that the account was closed and Imprint made an error. Despite the error, I am unable to get them to do anything. Imprint will admit error, but not take action to remedy. Imprint has damaged my credit report and has made it impossible for me to operate my business. Imprint was told this and I was told that only Equifax can help and that they are "Very sorry for the inconvenience." I need this hard inquiry removed or corrected by Imprint per *******.

    Business Response

    Date: 10/25/2024

    Thank you for reaching out to Imprint. We take customer complaints seriously and appreciate you taking the time to contact us. For your privacy, our Customer Support team will be reaching out to you directly to further assist with your concerns.

    Customer Answer

    Date: 10/31/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    I received two emails, neither from Imprint; both from *********************. There is zero effort and no accountability. They need to remove the hard inquiry on my report. I have now been told twice by ******* that it is entirely the responsibility of Imprint to act on their own behalf since they created the error in the first place.

    Imprint needs to act. Imprint needs to accept responsibility, not apologize for a matter that doesn't even pertain to me. They need to remove the hard inquiry. 

    I have been unable to perform my regular business tasks and am now able to prove a loss in revenue directly tied to Imprint's purposeful neglect of the matter. 

    **** ***

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    **** ***




     

    Business Response

    Date: 11/12/2024

    Thank you for reaching out to Imprint. We take customer complaints seriously and appreciate you taking the time to contact us. For your privacy, our Customer Support team will be reaching out to you directly to further assist with your concerns.

    Customer Answer

    Date: 11/13/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    Imprint has yet to contact me. No contact with resolution has been made. Three emails all stating different stories, nobody is taking responsibility. There was an illegal hard inquiry made without my permission. 

     

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    **** ***




     

Imprint Payments, Inc. is NOT a BBB Accredited Business.

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