Complaints

This profile includes complaints for Bloomberg L.P.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bloomberg L.P.

  731 Lexington Avenue New York, NY 10022

• 

  Bloomberg Businessweek

  PO Box 819 Stn Main Aurora, ON L4G 4J9

• 

  Bloomberg Businessweek

  PO Box 819 Stn Main Aurora, ON L4G 4J9

• 

  Bloomberg LP

  2001 Bryan St Ste 401 Dallas, TX 75201

• 

  Bloomberg LP

  2001 Bryan St Ste 401 Dallas, TX 75201

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I was charged by Bloomberg.com $415.00 for 2022-2023 subscription. I paid $199.00 for 2021-2022 subscription. Bloomberg.com increased subscription cost more than 100%. It charged my account without any prior authorization. I did not get any prior notice about price increase. I requested a cancellation and a full refund, but got instead the message attached.

  Business Response

  Date: 08/31/2022

  **************** subscribed on 02/21/2021 to a Digital monthly subscription. At time of purchase, the customer was informed as part of the online process that "Your subscription will automatically renew unless you cancel," that "You can cancel anytime before your renewal date by contacting customer support," and that "At the end of your 3 month introductory period, you will be automatically charged $34.99 every month." Three months later, on 5/21/2021, the user accepted a save offer for $9.99 for three months, and three months after that, on 8/21/21, the user accepted another save offer for one year at $199 stepping up to $415 annually. At that time the user was informed, "Your new subscription will be effective 8/21/2021. You will be billed $199 for a DIGITAL ACCESS annual subscription.  On 8/21/2022 your plan will increase to $415 USD."
  
  
  On 07/21/2022, one month prior to the increased subscription fee, a renewal reminder email was sent to **************** informing the customer about the upcoming charge stating "Upcoming charge: $415 Your introductory period is coming to an end. On 08/21/2022, you will be charged $415."  On 8/22/2022, one day after the charge, ******************************* contacted us to cancel. While we disagree with ************************** statements that "[Bloomberg] charged my account without any prior authorization" and "I did not get any prior notice about [the] price increase," and although contrary to our terms of service, we processed a full refund for $415 and sent a confirmation email on 08/23/22.

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son apparently signed up for a Bloomberg subscription for $1.99 and month on an old email that he stopped using. He used the autofill feature on the laptop to fill in payment details and apparently didn't realize the subscription would kick in at $34.99 a month. When it did, I immediately wrote Bloomberg to ask them about it, but they were unable to find the account. I was then continually billed $34.99 a month for nine months. I tried on several occasions to rectify this problem, but continually got taken over by work, but Bloomberg never followed up with me not took any measures to fix the situation. Neither I nor my son ever accessed ************* using the account he signed up for. We've now been charged hundreds of dollars for an account that was never used and that we never meant to pay for. I asked for a refund in a call with Bloomberg and they refused to refund any of the payments. I find this dirty business. They certainly must get many people to sign up for their cheap offer only to then charge them $34.99 unless they catch the charge. I think it's a dishonest business for Bloomberg to not refund me.

  Business Response

  Date: 08/18/2022

  *************************** subscribed to a ************* Digital monthly subscription on 9/13/21. At the time of purchase, the customer was informed as part of the online process that "Your subscription will automatically renew unless you cancel," and that "You can cancel anytime before your renewal date by contacting customer support." On 12/5/21, one week prior to the charge, an email with the subject line "************* Renewal Notification" was sent to *************************** informing the customer about the upcoming $34.99 monthly charge stating "Your introductory period is coming to an end. On 12/12/2021, you will be charged $34.99." The customer contacted ***************** from the email ******************, to cancel the account on two separate occasions, 9/23/21, and 08/14/22. On 9/23/21, we sent the customer an email stating we could not locate an active subscription under the email ******************. The customer did not respond to our email. On 8/14/22 the customer contacted ******************** Support again and this time provided the last 4-digits of the credit card. With this information, we were able to locate the account at *************************** after nine monthly charges had already been processed. Although it is contrary to our Terms of Service, we processed a refund for $314.91 on 8/18/22 and confirmed with the customer via email.

• Initial Complaint

  Date:07/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I signed in to my bloomberg account on my the app on my iphone, it showed that there was a subscription offer for **** for the first 3 months and ***** thereafter. Naturally I thought it was a good deal, so I took it. However I was immediately charged with *****. I proceeded to cancel the subscription and contacted customer support.Customer support replied to me and said because I had took this offer before, this offer was no longer valid for me. I understand their point, however, my issue is why then was the offer on my account? and why did it allow me to select that option and thereafter charge me the full amount? There was no asterisk or any indications on the offer that would cue my eyes to look for the small fine print that said anything about it being an introductory offer.This is extremely misleading and quite honestly a case of deceptive sales. If it was only for new subscribers, then this time limited offer should not even be available for selection and should not even be offered to bait me into resubscribing. I asked for a full refund and a cancellation of subscription. However, the customer service conveniently ignored my request for a refund and simply gave me instructions on how to cancel the subscription. Extremely disappointing. I thought highly of bloomberg but this was just unacceptable in my opinion.

  Business Response

  Date: 07/27/2022

  ************ purchased his first Bloomberg.com digital monthly subscription via the Bloomberg app on 11/2/2021 and paid the introductory rate of $0.99. He canceled the subscription on 3/3/2022. ************ then purchased a second digital monthly Bloomberg.com subscription via the Bloomberg app on 7/11/22. He emailed our Customer Support Team on the evening of 7/11/22 inquiring why he was charged $34.99 instead of the $1.99 introductory rate. He was told by our Customer Support team early the next morning that, as per our terms of service, introductory offers are available only to first-time subscribers to try our services at a discounted rate before paying the regular price. Because ************ had previously subscribed under an introductory offer, he was no longer qualified to subscribe at this discounted rate. The language on **************** attachments and the Bloomberg app subscription page states that "Introductory offer available to new subscribers only."
  
  
  ************ subscribed to a Bloomberg.com Digital monthly subscription via a third party, the Apple App Store. Third parties (here the Apple App Store) do not share their customer billing information with ********************, and therefore we do not have the ability to cancel or refund subscriptions, but we would consent to a refund here even though it is contrary to our terms of service. Apple has advised Bloomberg that ************ should request a refund through Apple at ****************************************. Upon approval, Apple will refund ************.
  
  

• Initial Complaint

  Date:06/27/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm writing regarding a $1.99 promotional Bloomberg membership I purchased on March 24, 2022. I was never notified of the delivery of this product or how to access the digital news account. Therefore, I figured it did not go through until I opened my bank statement and discovered a ludicrous $34.99 charge on my credit card for the monthly subscription on June 24. I immediately attempted to contact Bloomberg customer support through phone and chat to rectify the charge, but I could not reach a live agent despite it being business hours.Bloomberg did not warn me that it would be converting to this exorbitant renewal fee, nor did it provide any other updates on the status of my account. The system initiated a case (********) for me, and I later received correspondence from ****** informing me that the account had been cancelled. However, I would be penalized for the $34.99 subscription fee from June 24-July 24. This is unacceptable, and the poor customer service makes me not want to recommend Bloomberg news to any more friends or family members. I want a full refund, please, for the amount charged through PayPal to my credit card ending in ****. My email is ************************ and my Bloomberg account number # is ************. Invoice # ***********.

  Customer Answer

  Date: 06/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:05/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a complaint of my about a Bloomberg LLP auto-renewal of my Digital ************* subscription which was expired on May 5 2022 but then auto renewed on my credit card and charged $415 on May 6 2022 on Monday. I discovered the charge on Sunday May 8 2022. I then sent an email to Bloomberg Support indicating that this renewal was not authorized by me. I followed up by telephone to Bloomberg Support on Monday ay 9 2022. They informed me on that I could not get consideration of a cancellation or a full refund because of an advance notice that was sent by email to me of auto renewal. I did not receive the email nor did I find it in my SPAM file. They indicated that I could appeal this decision with supervisory staff given that I was only 1 business day late. I did so only to receive an email(not sure it was from a supervisor) that my request for consideration for a refund was denied and my subscription would be cancelled next year. I made several more attempts to get their documentation of the advance notice that was sent to me which they have not responded to...nor have I been able to talk with any supervisory "live".I believe that this auto renewal policy is flawed based what I since learned about it. One Bloomberg **************** person mentioned to me that this auto renewal problem comes up alot. My Account Subscription number is ** ********* PS: Bloomberg Cases # *** *** and ******** Thanks in advance for any help wth this matter.

  Business Response

  Date: 05/23/2022

  ***************** subscribed to a Bloomberg.com Digital monthly subscription on 02/05/21. At the time of purchase, the customer was informed as part of the online process that "Your subscription will automatically renew unless you cancel," and that "You can cancel anytime before your renewal date by contacting customer support." On 4/9/2021, the customer called our **************************** We offered him an annual promotional rate of $199 to continue his subscription. The details of this new annual plan was sent via email on 4/9/2021. The subject line for the email was: Bloomberg Support Case ********, and stated "Your new subscription will be effective 5/5/2021. You will be billed $199 for the DIGITAL ACCESS annual subscription.  On 5/5/2022 your plan will increase to $415 USD."
  
  
  On 4/4/2022, one month prior to the renewal charge, an email with the subject line "Bloomberg.com Renewal Notification" was sent to ***************** informing the customer about the upcoming $415 annual charge stating "Your introductory period is coming to an end. On 05/05/22, you will be charged $415." The customer contacted **************** to cancel on 5/9/22, after the $415 annual charge had been processed. Although it is contrary to our Terms of Service, we processed a refund for $415.00 on 5/19/22 and confirmed with the customer via email.

  Customer Answer

  Date: 05/24/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I just want to confirm that that Bloomberg reversed their decision and would be refunding my $415 credit card charge. However, to date I have not received an email directly from Bloomberg confirming this nor has my AMEX credit Card received a credit . 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 07/01/2022

  I have been in direct contact with **************** per the email below. We are hoping for a quicker resolution but our payment processor hasn't moved from the 7/27 date
  
  
  
  ***** ***************** *** ******** ******** ******** *** ******************************* *********** ********* * ******** *** ************* ******* ******
  
  
  ******************,
  
  
  Thanks very much for reaching out directly.
  
  
  The dispute about the $415 digital Bloomberg subscription was closed and settled  by **************** on June 13, 2022. The resolution was a denial of my request for a refund. **************** informed me of this decision and had removed a a temporary credit of $415 they issued until the resolution. The payment to Bloomberg had already been made.  I was recharged the $415 on my **** Card and it was paid by me to **** on July 1. 2022. **** reported to me that they reported to Bloomberg that the case was settled and closed. So hopefully this clarifies your questions.
  
  
  With respect to BBB , they reached out to Bloomberg on my behalf and reported back to me that Bloomberg reconsidered my request for a refund and agreed to a $415 refund on May 19, 2022. As you are aware, since then Bloomberg has reported several attempts to issue the refund but it has been rejected by the payment processor. **** maintains that it seems to be an issue with the Bloomberg payment processor since they communicated to Bloomberg that the dispute was settled and closed and Bloomberg was paid for the the subscription.
  
  
  My concern here is the July 27 decision date. It seems to me that the decision has already been made to refund, but there is a "technology" lag in implementing the decision on the payment processor side. Again, as the **** cardholder  I have been informed that as of June 13th 2022 this was a closed case and settled. Hopefully, the dispute process will not have to be restarted again if the technology problem still exists.
  
  
  If you have any additional questions or refund status updates, please feel free to contact me.  My cell number is ************.
  
  
  Thanks again for reaching out to me directly.
  
  
  *************************

  Customer Answer

  Date: 07/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  As you know, Bloomberg had agreed to refund my $415 on May 19 2022. Amex notified me they have been waiting for my refund to be processed by Bloombergs payment processor who has told ******************************* at BLOOMBERG that they have had difficulty processing it . ***************** emailed me directly and explained the she was following up with their payment processor as to when this refund would be processed. She said that she would keep me posted directly.

  Again, from May 19 to today , it seems an unusual amount of time for an agreed to refund to be processed.

  
  I would like to keep my BBB Complaint open until ***************** informs me that their payment processor refunds the  

  $415 .

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

• Initial Complaint

  Date:05/11/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 9, 2021, enrolled for a one year on line subscription to Bloomberg news. I never received any notification of renewal from Bloomberg in 2022 so I therefore assumed my subscription had come to an end. I was very surprised when my Citibank statement arrived in late March 2022 showing that I had been billed $415 for 1 year renewal when I had never received any renewal notification what-so-ever. I reached out immediately to Bloomberg to cancel the subscription and refund my money but was told that I would have to pay the $415 yearly cost and receive the subscription for another full year until March 2023. I explained to the subscription service that I am 82 yrs old, had lost my job due to covid and could not afford the $415. I pleaded to their humanity via email only to be denied. I hope that the BBB could help me get a refund since I reached out to Bloomberg immediately to cancel my subscription especially since I had received no notice of subscription renewal. Thank you for your assistance.

  Business Response

  Date: 05/16/2022

  *** ********************* on 03/09/2021 to a Digital Annual subscription. At the time of purchase, the customer was informed as part of the online process that "Your subscription will automatically renew unless you cancel," that "You can cancel anytime before your renewal date by contacting customer support," and that "At the end of your 1 year introductory period, you will be automatically charged $415 every year." On 02/06/2022 a renewal reminder email with the subject line: "Bloomberg.com Renewal Notification" was sent to *************** a month prior to the charge, informing the customer about the upcoming charge stating "Upcoming charge: $415 Your introductory period is coming to an end. On 03/09/2022, you will be charged $415." It appears that ************** opened the Reminder email on 02/07/2022, the day after it was sent. *** ******************** us to cancel on 03/29/22 (after the charge had already been processed). Although it is contrary to our Terms of Service, we processed a refund for $415.00 on 05/13/22 and confirmed with the customer via email.
  
  

  Customer Answer

  Date: 05/17/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The Bloomberg response letter states that a letter of renewal notification was sent to me at **************** 1 month before renewal date and that the email letter was opened on 02/07/2022. PLEASE NOTE THAT MY EMAIL IS *************** AND HAS BEEN UNCHANGED FOR OVER 20 YEARS. Bloomberg furthermore states that they processed a refund for $415.00 on 05/13/22 and confirmed with customer via email. PLEASE NOTE THAT I NEVER RECEIVED THIS EMAIL FROM BLOOMBERG AND MY CITIBANK CREDIT CARD NEVER RECEIVED OR DOCUMENTED ANY REFUND FROM BLOOMBERG. 

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 06/23/2022

  *** ***** contacted us to cancel on 03/29/22 (after the charge had already been processed). Although it is contrary to our Terms of Service, we processed a refund for $415.00 on 05/13/22 and confirmed with the customer via email. The customer disputed the charge with his credit card on 4/20/22. Due to that dispute the refund could not be processed. Ultimately, on 5/20/22 the cardholder's bank, Citibank, resolved this dispute in ****************** favor. The disputed amount of $415.00 USD will be returned to the customer by the bank.

  Customer Answer

  Date: 06/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:05/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for one year promotional service from Bloomberg digital news. My understanding was that it was a promotional price for only one year and that if I like the service that I could sign up for additional years. Then I saw a charge from Bloomberg for over $400 for one year subscription on my credit card ****. I called and explained to them that I did not want to renew or continue the service. They said it was too late and they would not refund me. I pleaded with them to cancel and refund my money because I cannot afford to pay for continued service nor do I want it. They offered to cancel the service after the current year ends and would not refund the money. I filed a complaint with my credit card company who initially reversed the charge and then put the charge back. Bloomberg said they emailed me about continuing service but I have no records in my inbox. It may have gone into my junk mail but they never received a response to continue the service from me. It is unfair and unethical to sign someone up for continued service or an automatic renewal without speaking to the client or having a written response agreeing to continue with service. This is so frustrating and I feel so powerless against this huge powerful company. Great news service but I can not afford it while providing for a family and I did not set for auto renewal

  Business Response

  Date: 05/11/2022

  ******************** subscribed on 02/22/2021 to a Digital Annual subscription. At the time of purchase, the customer was informed as part of the online process that "Your subscription will automatically renew unless you cancel," that "You can cancel anytime before your renewal date by contacting customer support," and that "At the end of your 1 year introductory period, you will be automatically charged $415 every year." On 01/21/2022 a renewal reminder email with the subject line: "************* Renewal Notification" was sent to ********************* a month prior to the charge, informing the customer about the upcoming charge stating "Upcoming charge: $415 Your introductory period is coming to an end. On 02/22/2022, you will be charged $415."  ******************** contacted us to cancel on 03/31/22 (after the charge had already been processed).
  
  
  We are unable to process a refund for $415 as the customer has disputed the charge. According to Stripe, we will know the decision by by 05/20/22. We can process a refund only if the customer loses the dispute; if the customer wins the dispute we cannot provide a refund, as the customer will have been refunded by its credit card company. If ******************** loses the dispute we will process a refund once our system reflects that outcome, even though the refund is contrary to our terms of service.

  Customer Answer

  Date: 05/17/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter will be resolved once I have received the refund. Thank you Bloomberg and BBB. 
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:05/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The price advertised was $1.99 per month for a service that I rarely used. In reality, the fine print states that this service is $34.99/month after an initial introductory period (I believe its three months). Bloomberg has a laborious cancellation process that requires you to contact customer support directly which I made multiple attempts to do via phone and was unable to reach a representative. When I failed to reach customer support, I decided to let the matter drop as the monthly fee was low until I saw the sharp increase this cycle. I contacted the support team via email, and I was met with curtness and thinly veiled sarcasm. After several emails, I was told a refund would not be issued. I suggest Bloomberg examine its business practices. They will quickly lose subscribers at this rate. I also would not trust them to deliver fair and accurate reporting if this is the effort they make to separate readers from every dime they can squeeze out of them.

  Business Response

  Date: 05/09/2022

  ********************** subscribed to a Bloomberg.com Digital monthly subscription on 01/30/22. At the time of purchase, the customer was informed as part of the ************** that "Your subscription will automatically renew unless you cancel," and that "You can cancel anytime before your renewal date by contacting customer support." On 4/22/22, one week prior to the charge, an email with the subject line ************** Renewal Notification" was sent to ********************** informing the customer about the upcoming $34.99 monthly charge stating "Your introductory period is coming to an end. On 04/30/22, you will be charged $34.99."  The customer contacted **************** via email to cancel on 05/02/22, after one full price monthly charge had already been processed. Although it is contrary to our Terms of Service, we processed a refund for $34.99 on 05/05/22 and confirmed with the customer via email.

• Initial Complaint

  Date:05/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not authorize the charge of $34.99; I was not aware the subscription was going to renew after the trial period. I even canceled it on the day of renewal. I told them thatI clearly didn't want it and won't use their service, and I requested them to cancel my subscription to my account now and delete my account.I didn't know my account would auto-renew (and charge me) after the trial period. They auto-renewed without my permission on the 14th, and I canceled within hours after I saw my credit card statement. However, they refused to refund the money despiteme having emailed that I wanted to cancel, get my money back, and won't useit. I called theirsupport team, which couldn't help me over the phone, and created an email customer support ticket, which they later denied myrefund request.They claimed they sent a renewal notification by email, but this is clearly to save their backs in case you want a refund. Since they've emailed me hundreds of times (multiple times a day) about Bloomberg news, so the chances of me seeing that email are slim. It would be nice if they could actually show that information on the top of the Bloomberg website versus hiding it.I would like my money back please, that was charged to my credit card ending in ****. My email is ******************************* and my Bloomberg account number *********************** are my two ******************** email support case numbers: Bloomberg Support Case [********] & Bloomberg Support Case [********]Thank you for your help in this matter,*******

  Business Response

  Date: 05/05/2022

  ******************************* subscribed on 01/14/22 to a Digital monthly subscription. At the time of purchase, the customer was informed as part of the online subscription process that "Your subscription will automatically renew unless you cancel," that "You can cancel anytime before your renewal date by contacting customer support," and that "At the end of your 3 month introductory period, you will be automatically charged $34.99 every year." On 04/06/22 a renewal reminder email was sent to ******************************** one week prior to the charge, informing the customer about the upcoming charge stating "Upcoming charge: $34.99 Your introductory period is coming to an end. On 04/14/22, you will be charged $34.99." The reminder email also stated "You may notify us of your intent to cancel" and contained a link to Bloomberg.com's customer support center, which processes cancellation requests.  The subject line of the reminder email was "Bloomberg.com Renewal Notification," and therefore we disagree that the email was just to "save [our] backs" and that it was intended not to be read. ******************************* contacted us to cancel on 04/14/22 (the day of the full price $34.99 charge) and again on 4/19/22. Although contrary to our terms of service, we have processed a $34.99 refund for the full price charge and sent the customer a confirmation email on 05/04/22.

• Initial Complaint

  Date:04/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I canceled my subscription and I was charged $34.99 unknowingly. I am a broke college student and cannot afford that and I want a refund.

  Business Response

  Date: 05/05/2022

  **************** subscribed to a ************* Digital monthly subscription on 01/26/22. At the time of purchase, the customer was informed as part of the ************** that "Your subscription will automatically renew unless you cancel," and that "You can cancel anytime before your renewal date by contacting customer support." On 4/18/22, one week prior to the charge, an email with the subject line "************* Renewal Notification" was sent to ************************** informing the customer about the upcoming $34.99 monthly charge stating "Your introductory period is coming to an end. On 04/26/22, you will be charged $34.99."  The customer contacted **************** to cancel on 4/27/22, after one full price monthly charge had already been processed. Although it is contrary to our Terms of Service, we processed a refund for $34.99 on 4/28/22 and confirmed with the customer via email.