ComplaintsforConsumer Legal Group, P.C.

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have used this company for over 2 years now and have paid $410 a month and not one bill has gone away or been paid. There hasnt even been one payment made to any account! I get the same story as others it goes to legal fee. Yet every week I get a new collections letter saying I owe money I send it they say added to your file and thats it. Nothing changes no money has ever gone to my debt in 2 years I have 7 payments left then what? This company is a scam and fraud I have asked for my money back and always goes unanswered. Not one person can ever say yes we have paid this debt or this and its clear they just take your money. If I do not get a refund I will be talking to an attorney

  Business response

  07/19/2024

  By way of background, the client enrolled and executed a Legal Agreement with Consumer Legal Group on April 19, 2023.  11 debts totaling $30,128.00 were enrolled in the program. The customer agreed to make deposits of $410.21 per month with the main purpose of assisting the customer in disputing the ******************** validity of the debts enrolled.
  
  Based on the agreement signed and as explained every time we have the follow-up call,, under Program Acknowledgements, the client understands that "The attorney fees I am paying will go to Consumer Legal Group PC and not to my creditors. The fees do not accumulate towards a settlement, and they will not be used to pay my creditors / debts." and also "Consumer Legal Group PC is a law firm specializing in debt resolution; NOT debt settlement. I understand the difference"
  
  Out of the 11 accounts, ***************** account for $8 985 is in validation review, and the other two for Comenity and ******* Bank have been submitted for dispute.
  
  Additionally, Our VP of Client Relations reached out to the client personally to address all his concerns and issued a refund of $3076.57. We also offered the client representation to help him resolve his account and scheduled a call with our lead attorney.
  
  We hope this clarifies any questions or concerns and sincerely apologize for any miscommunication. We look forward to helping the client achieve his financial goals.

• Initial Complaint

  06/28/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  October 2023, I signed up with Consumer Legal Group. I was made lots of promises and everything was great. As months went on I never heard from them unless of course my payment didn't go through. Never got updates. I would have to call in everytime and everytime it was the same response we are waiting on your creditors, but this whole time I kept paying. Finally a month and a half ago I called and canceled my account with them because nothing had been done, and requested my money be returned to me. Today I called for the third time requesting my money back and was told I would know something by the end of day tomorrow. I'm furious because they are dragging their feet about returning my money and I need it back to try and pay some bills.

  Business response

  07/09/2024

  By way of background, the client enrolled and executed a Legal Resolution on October 24, 2023.
  
  Our team contacted her for her 60-day- and 90-day follow-*** to ensure the client knew the timeline and how the process worked.
  
  As per her cancellation request, Consumer Legal Group began the cancellation process and ultimately completed it on May 23, 2024.
  
  That day, an email confirming the cancellation process was also sent. Additionally, Our VP of Client Relations reached out to the client to resolve her concerns, and a refund of the deposited funds totaling $1,158.21 was issued via ACH on July 9, 2024.
  
  We hope this clears up any questions or concerns.

  Customer response

  07/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ********************
  
  
  
   
  
  

• Initial Complaint

  06/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Misleading me into signing an agreement. Credit card consolidation company. Made 4 payments of 300$ with idea that thry were paying off credit cards. Instead thry made zero payments and made my credit drop over 200 points. If I hadn't noticed thry would've put my credit into default. **** refuse to refund my money. Many similar complaints online.

  Business response

  07/10/2024

  Thank you for bringing this matter to our attention. We have reviewed your account and apologize for any miscommunication the marketing team provided. 
  
  But as per our internal investigation, everything was explained in the welcome call and explicitly mentioned on the service agreement under Client Authorization"
  
  However, it is expressly understood and agreed that CLG is not a credit repair organization, is not engaged in credit repair, and will not undertake any work regarding your credit repair, even though CLGs services towards resolving debt may affect and impact your credit.
  
  Our records also indicate that you have been in communication with our VP of Client Relations regarding your concerns and received a resolution indicating corrective action and a refund scheduled via ACH on 7/8/24.
  
   We apologize for any inconvenience this matter has caused and appreciate your patience during our resolution.
  
  

• Initial Complaint

  06/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I began with Consumer Legal Group in October 2023. I fully understood that they were a legal agency that would represent me to solve my credit debt. In the situation of a company filling a lawsuit against me, Consumer Legal Group was to represent me in court. I submitted all of the necessary documentation to them and they failed to represent me. They allowed for my case to go forward without anyone representing my side and ultimately a judgement was place on me for the debt owed plus many additional fees. I tried to get answers through many phone calls. When I called CLG they would put me on the phone with a representative who would tell me they need to get me in touch with the legal team. Over and over I was placed on hold while they got in touch with their legal team. Every phone call ended with them telling me that the legal team was busy or in meetings and that someone would reach out to me. One of the phone calls it was promised to me that someone would call back that day. I waited hopefully, but was never contacted. This is a crooked company that steals your money. They file basic paperwork with the credit bureaus and hope that nothing ever comes of it. When it comes time for them to do their job, they leave you with nothing but more legal problems. DO NOT TRUST THIS COMPANY!

  Business response

  06/18/2024

  Hi *****, 
  
  Thank you for bringing your concerns to our attention. At Consumer Legal Group, we value each client and strive to ensure that every interaction is positive and meets your expectations.
  
  To address your complaint properly, we would like to set up a call for you to speak with one of our senior attorneys directly. This will allow for a thorough review of your concerns with expert assistance, plus an opportunity for you to ask any questions you may have. 
  
  Our legal team will reach out to you to conduct this call. However, if you have specific preferences regarding the timing of the call, please feel free to contact us at ***************************************************************************** Your input is important to us, and we will do our best to accommodate your schedule. 
  
  Thank you again for reaching out and we look forward to communicating with you soon to resolve this issue. 
  
  All the best, 
  Consumer Legal Group

  Customer response

  06/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   CLG was supposed to have an expert legal team represent me in court. They allowed my hearing to pass by without even addressing simple factors such as the document clearly stated that a written response from them wasnt acceptable. I did everything correctly on my part by getting them the documentation and trying to remain calm during a stressful time. After the case passed by and I received notice that there was a judgment out against me I made several attempts to discuss the matter with their legal team. I called multiple days in a row. I was ensured one day that I would receive a call back the same exact day. It never happened.
  After all of that, I am now supposed to rely on them to get a call back? They provided me with service that is nothing short of Attorney malpractice. My best guess is that I will never receive a call, the money that I paid for there service, or the money for the judgement that has been placed on me. I would hate for anyone else to be taken advantage of by CLG.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Customer response

  08/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have got the exact same response for a few months now. The "legal expert" Meddy gave me an email that I could reach out directly. I have reached out through email and calling multiple times so far. The closest thing I have received as far as a response was a short phone call where ***** tried convincing me to drop the complaint. He informed me that the BBB is a sham and are bought and paid for by certain companies to boost some over others. 

  Ultimately, my credit is destroyed. I have judgment against me. I am now fighting off multiple collection agencies on my own. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business response

  08/29/2024

  As our initial response indicated, we have handled all matters accordingly. The client paid eight payments of $445.89, which were refunded fully and posted to the client's account through our good faith, even though we believe we have already met our obligations under the terms of our agreement. A thorough review indicated that the cancellation and refund procedures were correctly followed.  We will not respond to the additional unsubstantiated allegations.
  
  
  A thorough review indicated that the cancellation and refund procedures were correctly followed.  
  We will not respond to the additional unsubstantiated allegations.
  
  We have done everything within our power and have gone above and beyond to ensure your satisfaction. At this point, we consider this matter resolved, and this complaint is closed. 

• Initial Complaint

  06/07/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am writing to lodge a complaint against Consumer Legal Group (CLG) regarding their failure to deliver the advertised services and the significant lack of communication. Despite having paid in full since October 2023, I have experienced numerous issues that remain unresolved, leading to considerable frustration.Firstly, the legal consultation provided by CLG was insufficient. The only advice I received, particularly when representing myself in court against LVNV Funding, would have ultimately cost me more if I had not questioned its validity.Secondly, although harassment from collectors ceased temporarily, no further actions were taken by CLG to resolve my issues. My repeated requests for transparency regarding attempts to communicate with the collectors were ignored. To my knowledge, no attempts have been made to negotiate a settlement with any collectors, and despite numerous requests for updates on this matter, I have not received any substantive responses.Furthermore, I was informed by Attorney *********************************************** that CLG does not represent clients in court appearances. This is a direct contradiction to my understanding of the services advertised. Throughout this period, there has been little to no communication from CLG. My requests for updates and clarification have gone unanswered for months, leaving me feeling unsupported and without clear guidance.I seek a comprehensive update on the attempts made to negotiate with the collectors and any responses received, clarification on the lack of communication and transparency regarding my case, and a detailed plan from CLG on the steps they will take to address and resolve these issues moving forward.If these concerns are not addressed promptly, I will consider seeking alternative legal advice regarding my rights as a consumer and potential actions to take due to the lack of service provided by CLG. I appreciate your immediate attention to this matter.

  Business response

  06/18/2024

  Hi *******, 
  
  Thank you for bringing your concerns to our attention. At Consumer Legal Group, we value each client and strive to ensure that every interaction is positive and meets your expectations.
  
  To address your complaint properly, we would like to set up a call for you to speak with one of our senior attorneys directly. This will allow for a thorough review of your concerns with expert assistance, plus an opportunity for you to ask any questions you may have. 
  
  Our legal team will reach out to you to conduct this call. However, if you have specific preferences regarding the timing of the call, please feel free to contact us at ***************************************************************************** Your input is important to us, and we will do our best to accommodate your schedule. 
  
  Thank you again for reaching out and we look forward to communicating with you soon to resolve this issue. 
  
  All the best, 
  Consumer Legal Group

• Initial Complaint

  06/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I Joined the Consumer Legal group via recommendation from Amercian first financial on 04/04/2023. I joined the program because I was instructed from the team that they would eliminate my debts from creditors not being able to validate them and remove all remarks from my credit history to start fresh once completed. I was told this would begin quickly and the average time only takes about six months to free all the debt from my name/report. I have paid the Company $10,000 dollars since then. I have had two accounts be sent to Court with possible judgments against my name. I was forced into an agreement of a document by being told they would take my house and car if I did not accept the offer from the collection's agency. I started this making a total of $340 of minimum payments and $9,000 of debt. I am currently up to almost $12,000 in debt and already paying three times the amount in payments and only closing one of the five accounts in my name. Not to mention the smallest of them all. I am actively looking to presume legal representation for tarnishing my credit, collecting funds from me without any action, and through lack of consumer representation causing me to tarnish my credit score, being dishonest about what the company actually does, and leaving me in a worse place and having to wait another five years to remove the damage done.

  Business response

  06/18/2024

  Hi *******, 
  
  Thank you for bringing your concerns to our attention. At Consumer Legal Group, we value each client and strive to ensure that every interaction is positive and meets your expectations.
  
  To address your complaint properly, we would like to set up a call for you to speak with one of our senior attorneys directly. This will allow for a thorough review of your concerns with expert assistance as a part of our efforts to resolve your concerns. 

  
  Our legal team will reach out to you to conduct this call. However, if you have specific preferences regarding the timing of the call, please feel free to contact us at ***************************************************************************** Your input is important to us, and we will do our best to accommodate your schedule. 
  
  Thank you again for reaching out and we look forward to communicating with you soon to resolve this issue. 
  
  All the best, 
  Consumer Legal Group

  Customer response

  06/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have repeatedly asked for an updated action plan, with a breakdown per account, within an email form for documentation. I have requested this information from the first month that I started this program. I was told that the company would represent me and clear my missed payments and account balances within the time assigned to my account. I was persuaded that I would never be placed in a worst financial position then where I started, and I would end up paying a fraction of what I was paying while making my minimum payments before the program. Currently, I have only not removed, but settled one singular account on my starting balance for the lowest amount of Debt, while now between paying them and the new payment to the creditor account, I pay more money in total per month than I did making my minimum payments between all of the accounts in total. I feel as if I have been taken advantage of, lied too, wrongly informed, Persuaded and bullied, into a worse overall financial situation. I am now told I will have to wait another five years once the entire program is done within nine more months; assuming all of the accounts are taken care of, *** I will be making astronomical payments to all of these accounts totaling almost five times the total amount of minimum payments I was making before I started the program. This just feels Illegal, and I feel trapped. I can lose my house, Car, life because this small decision to be persuaded by the untruthful guarantee of this program.

   

   

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business response

  07/10/2024

  We appreciate the opportunity to respond to your rebuttal once again.
  By way of background, the customer enrolled and executed a ********************** Agreement with CLG on 4/4/2023. Nine debts totaling $25,373.00 were enrolled in the program. 
  
  
  
  The customer agreed to deposit $388.85 monthly into a designated third-party savings account to accumulate funds to negotiate with the customer's creditors.
  
  
  
  Two of the enrolled debts are currently in term settlements at the time of this complaint. 
  
  One debt (Citibank) was already settled from the program and is one of the subjects of the customer's complaint. 
  
  
  
  The agreed settlement reduces the balance to $2,710 from $3,009 in 14 payments: 13 payments of $194 and a final payment of $188. Starting 5/17/2, all payments will be made by the 17th of each month, a 30% reduction of the original debt.  
  
  
  The Agreement was received via email. Sent to the customer for signature via Adobe & SMS on 5/23/2024.
  
  
  
  
  Regarding his request for an updated action plan, we have acknowledged his request, and it was sent on 5/31/2024. 
  
  
  
  The customer has made significant headway in her program and is on track for financial freedom. CLG is confident that it can reach an amicable settlement on behalf of the customer regarding this debt. 
  We hope this clears up any questions and concerns. 

• Initial Complaint

  05/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I hired Consumer Legal Group around Nov.8 2023 to repair my credit and bring my credit score up to satisfactory standards. I was informed that it could be a lengthy process. Some cases up to 24 months. After six months and my credit score going down and no positive results from CLG, I decided to move on and maybe try someone else. After speaking with CLG, we indeed parted ways. I inquired about a refund due to no improvement in credit score and was eventually sent a denial letter. Stated " no refund to me at this time". I will not accept this denial of funds. I do not expect to nor deserve full refund, some funding should be returned as a fair resolution to very dissatisfied customer.

  Business response

  06/11/2024

  Hello, ******, thank you for bringing this to our attention. We apologize for the confusion and we understand how frustrating situations like this can be. In your original service agreement with Consumer Legal Group it states that "You may cancel this agreement at any time and will not be required to pay for any further services as of the date of cancellation. Any fee You pay, however, shall be deemed earned at the time it is paid and is not refundable."

  As discussed over the phone, since you have chosen to cancel, we have ceased our efforts resolving the debts that you have enrolled, however our legal team must be compensated for the work they have done to resolve the enrolled accounts.

  We apologize for the difficulty you have faced and we wish you the best moving forward.

• Initial Complaint

  05/20/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Our file was transferred to CLG after our form debt services went bankrupt. We thought things were going well until we were issued a summons letter at our doorstep. We then begin calling CLG to see where our file stood. After weeks of phone calls, unanswered emails, and a constant circle of talking to agents over and over without any degree of moving forward, we sent an email to terminate our services and walk away from the $2500 we had spent on debt services over the course of 2 years. *** ignored our emails and then proceeded to draft a payment from our account after nothing had been drafted for months. The moment we said we want to terminate our relations, they drafted a last payment. Something smells really fishy about this company. We hope we can get a refund somehow. If you're reading this, back away from this company as soon as possible .Report to your bank fraudulent activity as well.

  Business response

  05/21/2024

  Hello *******, thank you for your patience while we worked to address this together. We are confirming that we found a satisfactory resolution. We strive to provide the best service and are pleased to have resolved this matter to your liking. We wish you all the best moving forward and thank you for choosing us.
  If you have any questions or concerns, please contact us at **************. 
  All the best,
  Consumer Legal Group
  
  

• Initial Complaint

  05/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was lied to by this company and told they told me they would help me consolidate my bills. They took $250 a month for 5 months. When i learned my money was going to legal fees not to pay my bills, I asked for a refund and was told no that they told me in their service agreement that what i was paying was legal fees which i never would have agreed to. I was also lied to and told that my credit rating would improve within 3 months. This has not happened bc now i am receiving notices again from my creditors about my bills being unpaid. This company is frauding the public and taking money and saying they are paying your monthly creditors and they arent paying anything. When i call i am transferred around and always told i will receive a call from the refund department and they say they called, but there was no call. I spoke to ***, who is in the refund department and she stated she could only provide a copy of their service agreement that i was initially discouraged from reading at that time so i could get it signed remotely so they could get things started. By the time i read the agreement it was too late and now they just keep saying i will get another call because *** is only part of the refund team. She sends you the generic letter that says you are denied a refund and that they are having many problems with this issue and another part of the refund team will call you in yet another 3 days. I am out over $1250. and i am going to warn other consumers not to even think about doing business with this company. If you do you will be sorry. They change to being quite rude. It says you are being recorded on a line, but when they say they called and updated me about my account, they didnt, they cant produce the recordings of my being updated on what they have provided me. I just want my money back to pay my now 6 months of bills never paid. Beware

  Business response

  05/14/2024

  Hello ***, thank you for reaching out to us. Our team worked diligently to address your issue and resolve your concerns. We appreciate your patience during this process. We are confirming that your concerns were addressed and resolved to your satisfaction. Please feel free to reach out to us at any time if you require any assistance. 
  All the best, 
  Consumer Legal Group

• Initial Complaint

  05/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Hi My mane is ***** I reach out to this company through another that told me my ***** cr**it debut was going to been r**uc** in half if I pay them 6600 for 3 different cr**it card companies. After 2 years I just found out they did not even contact** the cr**it cards expect for ***************** I have been fraud ** and I don't know where to start my life from please I ne** help.

  Business response

  05/13/2024

  Hello, *****, thank you for bringing this to our attention. We apologize for any inconvenience this has caused. We understand how frustrating situations like this can be and we appreciate your patience while we find the best solution for your needs. Our team has carefully reviewed your file and we have issued you a refund. If you have any questions or concerns, please contact us at **************.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩