Current Alerts For This Business
BBB files indicate a Pattern of Complaints regarding billing practices, customer service and fulfillment issues for Consumer Legal Group, P.C. BBB has noted a marked increase in complaint filings against the company since 2023. A number of consumers report that once they enroll with the debt relief program offered by CLG, despite making payments, these consumers claim the program is having no impact on the amount of debt they owe. Some consumers even allege the insufficiency of the program's administration results in adverse collections or legal action. Several complaints also claim the customer service representatives are mispresenting the scope of CLG’s services. Complainants stated that when signing up they are assured that legal representation against creditors will be provided, but are later supposedly informed by CLG account representatives that they do not provide those services. Consumers who wish to cancel claim that they are unable to receive a refund, despite assurances from CLG representatives when they signed up that they can cancel the program and have their money returned.
As of 5/22/2024, BBB has contacted Consumer Legal Group, P.C. and requested their voluntary cooperation in addressing the identified issues in the Pattern of Complaints. BBB is awaiting a response.