ComplaintsforConsumer Legal Group, P.C.

• Initial Complaint

  12/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was solicited by Consumer Legal Group to settle an unsecured debt with my credit union. I was told that this was a government hardship program to help people with a lot of debt. After 3 months I finally tracked down the communications that were sent to the 3 credit bureaus and my credit union. The communication sent had falsehoods in it. It said that I said the loan was not legitimate (lie number one) and it said that I would file for bankruptcy if needed (lie number two). After speaking with a CLG paralegal it was explained that this could still go to court and I might still be required to pay the original loan. I NEVER agreed to perjure myself or lie in any way.

  Business response

  01/02/2024

  Hi *****,

  We understand your hesitation as the legal process can feel daunting and overwhelming. We are here to help you every step of the way. Thank you for taking the time to speak with one of our Solutions Specialists. As discussed, we are not affiliated with the government. We cannot stop an account from being collected on, however we are prepared to represent you with what can arise during the process. We work to find the best solution for you which may include settling or negotiating your original accounts to achieve the best possible outcome. Each situation is ********** understand your position and are happy to provide a satisfactory solution for you. Our team will be in touch with you again to confirm your continued satisfaction. 

  All the best, 

  Consumer Legal Group

• Initial Complaint

  12/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Consumer legal group I hired them to consolidate and negotiate a settlement for my credit cards they told me I didn't have to do anything just pay them each month and they would handle everything they did nothing two of the credit cards took me to collections one of them has already finished collections now I told consumer legal group I don't want to be with him anymore after they did nothing they do not want to return my money $4, ****** all they did was take money out of my bank account every month and they did nothing they ripped me off now they do not want to give me my money back I advise you do not use this company they are crooks they stole my money and they'll steal yours too when I contacted them and told told them I wanted a refund they said no that they have no return policy and from what I can tell they got to do nothing policy you hire them they take your money and they don't do anything I warn you this is a rip off scam do not sign with consumer legal group

  Business response

  12/22/2023

  *****, 

  We have completed our business with you as you canceled your debt resolution program with us and are no longer our client. We have initiated a refund to you and have concluded our services. 
  
  Below we have provided proof of our attempts to resolve this issue for you, however it was difficult to find a solution given your commitment to constantly degrading of our staff. Your use of vulgar & hateful language and threatening violence made it difficult for us to communicate with you.
  
  Per your signed service agreement, it can take us anywhere from ***** months for our team to resolve or negotiate your accounts. We cannot prevent any debt from being sold to collections however we are prepared to represent you regardless of circumstance. A debt being sold to collections may be an advantage regarding your case as debt collectors often don't have the necessary documentation to verify the validity of your debt. If debt collectors cannot legally prove you're liable for your debt they must ease collection efforts.
  
  If you would like to discuss this further, please call ************ to speak with a Solutions Specialist or email ****************************************************************************.
  Sincerely, 
  Consumer Legal Group

• Initial Complaint

  11/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was paying them monthly to help with my debt and represent me with my creditors and they told me to let them know when I get a letter and to ignore the phone calls and emails from them attempting to collect my debts and they would handle it and I dont believe they did anything because now I have a civil action lawsuit filed against me and have to go to court because I thought they were helping me with all of this and they did not.

  Business response

  11/29/2023

  Hello ******, 
  We understand your frustration in light of the litigation you are facing. Thank you for bringing this to our attention so we can remedy this issue. We cannot prevent creditors from attempting to collect on a debt or bring legal action against an individual, but rather, we are here to fight your debt and represent our clients in any way necessary.

   

  As a client of CLG, our experienced attorneys are prepared to represent you in court in the event of litigation.

   

  Part of our commitment to our clients is to handle all creditor communication so you have peace of mind and are free from creditor harassment. In turn, we ask our clients to pass along any and all correspondence from creditors or collectors. This allows us to properly handle your case and be aware of potential legal action.

   

   We have taken time to carefully review your file and are happy to offer support. Please call ************ or email **************************************************************************** to speak with a Solutions Specialist and learn more about how we are fixing this problem. We are here for you every step of the way and we look forward to speaking with you. 

  All the best, 
  Consumer Legal Group

• Initial Complaint

  11/09/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I was told when signing up with this company that they would begin working with our creditors immediately and start repairing our credit, when in fact we have already paid $436.17 per month for four months for a total of $1,744.68, and this would be five, if we continued to see absolutely no results except our credit scores go down. They never give status updates or anything except to let us know that they're going to make another withdrawl from our account. We were mislead about the services this company offers and feel that they took advantage of our situation. After speaking to other companies we were told we should see some type of result within 60 days.

  Business response

  11/22/2023

  Hi *****, 

  We appreciate you bringing your concerns to our attention. Transparency about our legal process is of utmost importance to our firm and we apologize that your experience has not been ideal. Our team has reviewed your file with us and tried to reach you by phone but were unsuccessful. We have sent you an email and would like to speak over the phone to have a direct line of communication. Our Solutions Specialists can assist you and work with you directly to find a solution that is satisfactory. Please call to speak with a Solutions Specialist at ************ or respond to our email at ***************************************************************************** We look forward to speaking with you and resolving this issue. 

  All the best, 

  Consumer Legal Group

  Customer response

  11/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  11/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Do not trust this company they told me they were there was going to they were going to help me bring my credit cards down in one of my loans also and this they told me that my credit score was going to go down and at the time my credit my credit score was 706 anyway down to below 500. The room my credit score and I asked you to stop charge me and also requested for refund which they never they denied my refund they ruin my credit now can get a loan in my in my situation got worse

  Business response

  11/15/2023

  Hi *****, 

  Thank you for reaching out with your concerns. We want to assure you we take issues like these very seriously as client satisfaction is of utmost importance to us. Our dedicated team of Solutions Specialists have attempted to reach you by phone and email but were unsuccessful. We have built a plan to resolve your concerns and we would like the opportunity to speak with you about it. Please call ************ or email ************************************************************* we are available Monday-Friday, 9am to 5pm and we await your call. 

  All the best, 

  Consumer Legal Group

• Initial Complaint

  10/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had an account with LPG which was transferred to CLG without even notifying me. When I called LPG for updates they finally stated my account was transferred to CLG and that they will be contacting me for a welcome phone call which was never completed. I called CLG numerous time asking to see what was being done on my behalf as far as student loan invalidation. They always had a different answer, never showed me any actual proof of the work they claimed to be doing. I kept calling my student loan provider and they never once received ANY communication from LPG stating that they were representing me. LPG swore they were sending cease and desist letters to my student loan servicing company which I never saw a copy of and my student loans services never received. I terminated the agreement after 6 months and now Im being told I cant receive any of the money back I paid because every dollar went towards lawyers working the debt resolution. NEVER DID I SPEAK TO A LAWYER from LPG and NEVER did I see any real proof that they were working on anything for me. This company has done nothing for me but take my money and make false claims to be working on invalidating my student loans. My money needs to be refunded

  Business response

  11/01/2023

  Hi ******, 

  
  Thank you for giving us the opportunity to resolve this issue. We understand the struggles you faced with your previous representation. After reviewing your file, we are happy to have provided a solution that is satisfactory to you. This message is to confirm our Solutions Specialists have been in contact with you by phone to ensure your issues were fully addressed. If you have further questions, please reach out to us calling ************ or emailing ****************************************************************************. 

  
  All the best, 
  Consumer Legal Group

• Initial Complaint

  10/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Was client of LPG, sold to CLG with no explanation. Recieved paperwork they missed a court date to resolve a debt. They blamed me. ****** later recieve paperwork showing I'm being sued. I call them and talk about past contract. An "attorney" told me they follow same contract but have no information about my payments being used to pay debts they cannot resolve. (Which is what LPG told me). Then they tell me an employee went on leave and did nothing with my case since May so that's why nothing was touched. After that I cancel serviced in September, they stopped payments. Now October they took another payment. Had a supervisor get on the phone and lie to me that I would have refund in 1-2 days and on 3rd day called back and another lady said that he did not even approve the refund. I entered this "debt relief program" in 2020 and have paid $400 a month ever since and now in have nothing to show. They lie, they do not communicate with you or each other, they all have different stories. They do not return phone calls until 5 min before the close and it usually only rings twice before they hang up and then you can't get them back on phone bc they're closed. This place needs shut down and someone needs to be help responsible for the money that everyone has been scammed out of.

  Business response

  11/13/2023

  Hi ********, 

  Thank you for reaching out with your concerns. We understand the challenge you have faced and we assure you we are here to amend these issues. A member of our team has attempted to reach out to you but were unsuccessful. We would like to communicate with you directly to resolve this issue and assist you to the best of our abilities. Please email us at **************************************************************************** or call ************ from 9am-5pm Monday-Friday to speak with a member of our team. We look forward to hearing from you.

  All the best, 

  Consumer Legal Group

• Initial Complaint

  10/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  hey ach withdrawals from my account at PNC to account number ************************* c l g amount ****** sept 11 2023 and each month back to January. They got my bank info from ******************* Group which allegedly gave six different groups people's accounts for debt consolidation and debt removal.I called consumer Legal Group and they told me that they have no set account for the funds that they have received and there was no way that I could verify or get any of the money back from them!

  Business response

  10/26/2023

  Hi *****, 
  Thank you for making us aware of this problem. We take your concerns very seriously and we appreciate your patience as we carefully reviewed your file to find a resolution. One of our Solutions Specialists has reached out to you via email with details about our plan to amend this issue for you. Please call us at ************ or respond to our email so we can offer further assistance.
  All the best, 
  Consumer Legal Group
  
  

• Initial Complaint

  08/16/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Phone call from ************** | "****" who claimed to be a Manager, confirmed the company name is "Consumer Legal Group" - *********************** Called me twice in violation of the Federal DO NOT CALL list, the TELEPHONE CONSUMER PROTECTION ACT OF **** and the TELEMARKETING SALES RULES (DNC. TCPA ****, TSR). They do NOT have my PRIOR WRITTEN CONSENT (PWC) to contact me.This is harassment, illegal and unlawful activity that must be stopped that attacks millions of Americans every day. Furthermore, I was mislead to believe I would get an email from ****** confirming that I was added to their internal DO NOT CALL list, however, as of yet, I have not received that email - He didn't even try to confirm the email address provided. He did not apologise and was extremely quick to hang up the phone on me. I was also told that allegedly they call numbers from people filling out forms, requesting call backs etc - My number is nowhere there, no proof could be provided. They try to quickly cover this up.

  Business response

  08/29/2023

  Hello *****, 
  Thank you for reaching out with your concerns. Our firm has become aware of a fraudulent call circulating that impersonates our business and attempts to scam consumers. This call uses our company name or the letters CLG, but is not affiliated with our law firm. The phone number you received a call from is not our company phone number and we do not call individuals who are not clients of ours. 
  We take this situation very seriously as it ***** consumers like you and our firms reputation of trust. We apologize for the inconvenience you have faced due to this fraudulent call. We have emailed you resources for reporting harassment calls to the ************************* Thank you for helping us report illegal calls like this and protect consumers and our business. We appreciate you bringing this to our attention and we assure you we are doing everything in our power to prevent this activity from happening again. 
  If you have any questions or would like further information, please call our office at ************ or email ****************************************************************************. 
  All the best, 
  Consumer Legal Group
  
  

  Customer response

  09/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

   

  (Communicated directly via email)

  
  Sincerely,
  
  ***********************
  
  
  
   
  

  
  

• Initial Complaint

  08/11/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I had an account with LPG which was transferred to CLG without my knowledge and was never contacted by CLG to set up any type of account with them or gain access to any client information just bank drafts from my account so I terminated the agreement and now Im being told I cant receive any of the money back I paid them over the past 16 months because every dollar went towards lawyers working the debt resolution for *********** which whom I never had any contact with or received any update from and this is from LPG and CLG. This company has done nothing for me but yet tell me the $464 I was paying them every month went to lawyers fees. My money needs to be refunded

  Business response

  08/24/2023

  Hello *****, 

  Thank you for reaching out and explaining the situation. We apologize for the frustration you have faced and we want to come to the best resolution. Our team has been in contact with you and this is to confirm we are actively working to resolve your concerns with our firm. If you have any questions or further concerns, please contact us at ***************************************************************************** We wish you all the best in your future endeavors. 

  Best regards, 

  Consumer Legal Group

  Customer response

  08/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩