Business Profile

Delivery Service

Seamless

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Seamless's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

83 total complaints in the last 3 years.
22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered from ********** via Seamless on May 5 2025. The receipt said $50.91.However, the bank sent a charge of $59.99 for the same order.The extra charges was not on the receipt I received.
Business Response
Date: 05/07/2025
Hello,

We have looked into this issue of the price difference on your order. We have sent you an email with more information regarding this issue.

Reference: *********

We hope this helps, but please let us know if you have any other questions at ***************************************

Best,
Grubhub
Initial Complaint
Date:04/25/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 24th 2025 I ordered from Seamless a food delivery company, I never received my food, nor did the site show any tracking progress of the order. The order was for $31.88. Upon not receiving any order or updates I contacted Seamless (Grubhub) to see if I could be refunded, I was told I had too many refunds, despite making the account that morning and only having the order in question in my order history. I'm not getting any help, Seamless themselves confirmed the account only had one order and no prior refunds, however they were adamant on refusing these refunds.
Business Response
Date: 04/25/2025
Hello,

We have reviewed your concern and can confirm that we have made the necessary adjustment to your order for the item you reported as affected. The adjustment was processed on 4/24/2025 in the amount of $36.88.
For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.
Reference: #*********.
Please let us know if you have any other questions at ***************************************

Best,
Grubhub
Initial Complaint
Date:04/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/12, I received an order, where all contents of coffee had spilled in the order, making the order inedible. I contacted both the customer service portal and a supervisor, to which I was told they were unable to refund the order, as unusual refunds have been identified on my account. I asked for examples, as their service approves any refunds, which they were unable to do, so to incinuate that there were anomalies for any approved transaction by this service and being unable to provide examples was both an an attack on my character and irrelevant to the order issue I reported. The service was not rendered and I did not receive edible food. I am asking for a complete refund on my order, for the monthly service fees I have been paying, and a formal investigation into the supervisor and information that is being used to slander my character when interacting with this company. This inexplicable targeting and refusal to provide services is against the terms of the service I pay for and is both discriminating and retaliatory.
Business Response
Date: 04/14/2025
Hello,
We have reviewed your concern and can confirm that we have made the necessary adjustment to your order(s) for the item(s) you reported as affected. The adjustment was processed on 4/14/2025 in the amount of $42.91.
For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.
Reference: *********
Please let us know if you have any other questions at ***************************************

Best,
Grubhub
Initial Complaint
Date:04/14/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Seamless app scams people by not applying the discount codes or promotions that are advertised on their app. They also charge an extra extraordinary amount for service fees. That is usually on top of delivery fees.
Business Response
Date: 04/14/2025
Hello,

We have looked into this issue for you and have emailed you more information.

Reference: *********

Please let us know if you have any other questions at ***************************************

Best,
Grubhub
Initial Complaint
Date:04/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a food delivery from a restaurant using Grub Hub - Order #********-******* . Driver did not arrive with the food. I called the driver's phone # 3 times - he answered 3 times stating he did not understand English. I tried to tell him where the building was and ask him where he was. He just kept stating that he couldn't understand English. I did not receive my food order. I called Grub Hub customer service. They cancelled the order - I asked them to issue a refund to the card I used to pay for it. When I went back online to check my refund status, it showed that they issued me a Seamless food credit, which I did not want. I called customer service again and they stated that they can't refund my card - they could only issue a Seamless credit. I now have to file a dispute against them with my bank.
Business Response
Date: 04/11/2025
Hello,

Thank you for your inquiry regarding the Grubhub Credit applied to your account.
We understand your concerns regarding the issues with your order.
The credit was applied to provide a swift resolution, allowing you to reorder immediately.
We are unable to revert the credit to the original payment method, due to the credit being used on another order.
Reference: #*********.

Please let us know if you have any other questions at ********************************************;

Best,
Grubhub
Initial Complaint
Date:03/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order was completely wrong. Got refund but want $25 extra for inconvenience. I ordered a soup and steak sandwich and got shrimp
Business Response
Date: 03/26/2025
Hello,

We have looked into this issue for you and have added a credit to your account,

Reference: *********

We hope this helps, but please let us know if you have any other questions at ***************************************

Best,
Grubhub
Initial Complaint
Date:03/03/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed a delivery order on Seamless on February 28, 2025 and my driver was *******. I received a message saying my order was delivered, and messaged a number code because the *** message from Seamless told me to send that number to confirm my order. But I never received anything. **************** was totally unhelpful and just repeatedly said delivery was confirmed and they refused to help. Seeking a full refund because my driver stole my order.
Business Response
Date: 03/04/2025
Hello,

Thank you for reaching out to **, we have received your request.

At this time, we have confirmed that your order was successfully delivered through a PIN verification with the courier during delivery.

We are unable to provide a refund for this order due to you providing a pin code to the courier, confirming the order was received.

Reference: **********
If you have further questions, please reach out via ***************************************

Best,
Grubhub
Customer Answer
Date: 03/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved, given the businesss subsequent direct discussions with me to resolve the matter.

Sincerely,

*** *****
Initial Complaint
Date:02/25/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today, 2/22/25, I placed an order through Seamless. I received a notification that my order was delivered but there was nothing at my front door. There was also no picture of the delivery and no one rang the doorbell in order to gain access to our building. It said that my order was delivered at 6:14pm and it was only 6:02pm I contacted Seamless and they immediately refused to give me a credit or a refund. They claimed that I have received too many refunds or credits. I have only received refunds for items missing from orders. I order from Seamless very often and I have not placed a claim for anything missing in months.They are lying. I also opened a Seamless account back in December using my Prime account so that I could get free delivery and Seamless closed my account without any explanation. Also, every time I interact with a customer service agent, they claim to be the supervisor on duty. Thats obviously a lie. They dont want customers to ask for the supervisor. ********************** needs to be investigated.
Business Response
Date: 02/25/2025
Hello,
Thank you for reaching out.
Your order has been fully refunded and an email has been sent out with additional information.
Ref: **********
If you have further questions, please reach out via ***************************************
Best,
Grubhub
Initial Complaint
Date:01/20/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed a pick-up order for **** ******* today Jan 18, 2025. Got detailed confirmation email from Seamless which is powered by Grub Hub. Went to the restaurant and they had no record of the order. Stated they no longer had a contract with ********.
Business Response
Date: 01/20/2025
Hello,

We're sorry to hear that your pickup order was not at the merchant's when you arrived. We sincerely apologize for the inconvenience.

Upon review, we can confirm you contacted our customer care support team and they canceled and refunded your order in full.

Reference:*********

If you have any questions, please feel free to reach out to us at *********************************************;

Best,
Seamless
Powered by Grubhub
Customer Answer
Date: 01/29/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I would like to report that the company, Seamless, responded to our outreach and refunded our money.
See below:

Sincerely,

**** ******

Business Response
Date: 01/29/2025
Hello,
Thanks for reaching out to us regarding the issue you had with your order.
We have issued a refund for your order and have reached out to you via email to confirm these details.
Ref: *********
If you have further questions, please reach out via ****************************************
Best,
Grubhub
Customer Answer
Date: 02/19/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

**** ******

* *********** *** ***** *** ******** ** ** ************* **** **** **** ****** *******************************************
Initial Complaint
Date:12/26/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In the past months Seamless/Grubhub has repeatedly forced me to interact with their customer service in order to either not honor their "on-time delivery guarantee" or "Lowest price guarantee" when either they have a late delivery or this is not the lowest price. Usually, you can file a claim on their online system and will receive a voucher in order to honor their "Seamless/Grubhub guarantee". In almost all instances the due voucher was declined by their system forcing me to go through their customer care service through chat. I have been consistently denied any answer from their customer service representative and simply referred to their system message that denies my claim. The system message is never applicable to my claim, yet it still denies any ability to claim the "guaranteed perk" that was supposed to be offered. These encounters can range from 15 minutes to 1 hour and are the utmost waste of my time. It is a bait and switch tactic that is dishonest... preying on the client's patience in order to avoid paying proper reparation for honoring their due vouchers. Here in the attachment is an example of such exchanges... I had multiple of these exchanges in the past few months and it is really aggravating: none of my exchanges have resulted in resolution and you can witness the dynamic a customer has to go through in order to be compensated... some exchanges were more lengthy and exhausting.
Business Response
Date: 12/26/2024
Hello,

Thank you for reaching out.
We're sorry to hear that you've been having trouble with your recent Grubhub Guarantee submissions.
In order to qualify for the Grubhub Guarantee, your submissions will need to meet several conditions.
We've gone ahead and sent you an email containing the full terms and conditions of our Grubhub Guarantee program.
Reference: *********

We hope this helps, but please let us know if you have any other questions at ***************************************

Best,

Grubhub

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Seamless is NOT a BBB Accredited Business.