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Business Profile

Delivery Service

Seamless

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

This profile includes complaints for Seamless's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Seamless has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Seamless

      1065 Avenue of the Americas New York, NY 10018

    • Seamless

      232 Madison Avenue-Suite 1409 New York, NY 10016

    Customer Complaints Summary

    • 83 total complaints in the last 3 years.
    • 22 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/04/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company charged me 25% more for pickup, as if it was delivery. When I tried to speak to customer service to cancel before I received my order, they were rude and hung up. Then they take 30%+ commission from the restaurant. I am asking for an adjustment of $30 which is the difference of what I would have paid if Seamless would have cancelled my order as requested.

      Business Response

      Date: 12/06/2023

      Hello,

      Thanks for reaching out to us about the charges on your order. Our prices on our platform may not be identical to the prices in the restaurant, and the correct price is based on our listing also including fees, which may be lower in-store and is often set by the restaurant. We have reviewed your account and confirm you were charged correctly. Please reference *********

      Please see our Terms and Conditions for further details

      Best,
      Grubhub

    • Initial Complaint

      Date:12/04/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order via Seamless for food from a local restaurant on 12/2/23. I received a promotion code via email the day before for $15 off my order, valid until 12/4/23. The promo code would not apply at checkout as they described in the email (this is typical any time they send a promo code) when I placed my order. I connected with Seamless via online chat, where they told me to place the order first and then they would apply the promo after, which I did. I then requested they apply the discount code, to which they said "sorry - too many people have used the code, we're not honoring any longer". This is a complete bait and switch scam, and I will be boycotting Seamless and Grubhub going forward - lost customer unless they make this right. No where in the promotion or *******'s terms of use, does it say they can just decide to stop offering the promotion at any time. In fact, I am providing the exact language here:*Valid for intended recipient only. To redeem, click on the link above or enter code **************************************** at checkout on a qualifying order. Offer limited to one use per diner. $15 will be taken off of your subtotal on minimum orders of $20, before tax, tip and fees. Expires 12/04/23 at 11:59pm PT. Only valid for personal (non-corporate) accounts. May not be combined with cash or certain other discounts. May not be applied toward purchases containing alcohol. Offer and participation are subject to the Grubhub Terms of Use, available at *********************************************** company's promotions are a complete scam - BEWARE!

      Business Response

      Date: 12/06/2023

      Hello,

      We are sorry to hear about your experience with your promotional code not applying to your order. We would like to extend an apology for any inconvenience you experienced. As mentioned in the promotion, the offer and participation are subject to the Grubhub Terms of Use, available at ******************************************.

      Please see our Terms and Conditions for further details.

      Best,
      Grubhub

      Customer Answer

      Date: 12/06/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I previously reviewed the Terms of Use. Can you please advise specifically where in the Grubhub Terms of Use it allows the promotional offer to be revoked prior to the stated expiry of the offer?

       

      Thank you,

      ***********************

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***********************




       

      Customer Answer

      Date: 12/29/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      The email I received stated the promotional codes were being sent to an email address that is linked to my Apple ID, *********************************************************.

      I am receiving the emails to my linked email account held with Gmail. They state they promo's can only be used by a Seamless account that is using the relayed email they are distributing the promo code to ************************************** This is not possible and doesnt make any sense. They have also not offered any way to correct this, or offered to change the email they are sending the promos to.

      They have not been clear in resolving the issue and I stand by that they have a major issue within their promotional offerings that is misleading and fraudulant.

      This is a completely unfair practice and they should be held accountable for this. I will be spreading the word that this service is taking advantage of people.

       

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***********************




       

      Business Response

      Date: 01/16/2024

       Hello, 

      We're sorry about this frustrating experience with the promo codes you are receiving to your appleid.com address.  The promotional codes are specific to an account and will only work on the account email address they are sent to.  You as the account holder are able to make changes to your email address that is associated with your Grubhub account.  To make changes to relay apple id emails, you will need to update your information in your iPhone settings.

      Reference Number: ********* or you can reach out to Grubhub via ***************************************.

      Best,

      Grubhub

    • Initial Complaint

      Date:11/30/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Seamless is a food delivery service. I placed an order that a Seamless delivery person picked up. The delivery person stopped off along the way for over 20 minutes and my food was delivered late and cold. I attempted to resolve the issue with Seamless but they would not offer any refund, simply a $5 and then a $7 credit for a future purchase. My driver tip alone was $10. I attempted several times to obtain a refund but they would not provide.

      Business Response

      Date: 11/30/2023

      Hello,

      We're sorry to hear about the experience you had with your order and any inconvenience this has caused.

      As a courtesy, we have refunded your order and a confirmation email has been sent to you.

      If any additional assistance is needed, please contact us at **************************************.

      Best,


      Seamless
      -Powered by Grubhub

      Customer Answer

      Date: 11/30/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

    • Initial Complaint

      Date:11/13/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were given the wrong order by a driver who we contacted the same day of the order and now ******* has been a nightmare and is refusing to help because it has been over 48 hours. This is ridiculous and now I am out of my money for an issue that is out of my control and not my fault at all. Order number is #**************** from STK. My email is *********************** Phone: ************

      Business Response

      Date: 11/16/2023

      Hello,

      We are sorry to hear about the issue going on with your refund request.

      Please check your email and use reference number **********

      Please respond with any additional questions you may have at  ********************************************;

      Best,

      Grubhub

    • Initial Complaint

      Date:10/30/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After months of food being delivered cold, damaged, and missing items, I finally used the chat to ask why I am unable to review a restaurant after filing a complaint with the app about the food. The response I got was ****** is available. by the rudest, most condescending agent alive. I am going to be relying on other services moving forward as this app fraudulently prohibits customers with genuine problems with their orders from warning other customers about their experience. This is why all restaurants have high ratings, because the app prevents people with reported order problems from sharing that publicly. Enjoy your inevitable FTC suit.

      Business Response

      Date: 10/30/2023

      Hello,

      We apologize for the trouble you experienced placing an order with Seamless!
      Thank you for taking the time to share your experience with us. We apologize for the trouble you experienced placing an order with Seamless, this is definitely not the experience we want you to have with Seamless.Please follow up with ************* for further assistance. You may reach ************* at ***********************************

      Best,
      Grubhub

    • Initial Complaint

      Date:10/27/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tax in the ***************** is not dependent on the time of day that an order is delivered. But Seamless increases their 'Tax' line item by $0.44 for deliveries requested after 9 PM. In the two attached screenshots, you can see that changing the delivery time increases the 'Tax' line item by $0.44.Unless Seamless can explain why 'Tax' rates change after 9 PM, this is financial fraud. Saying that you are passing through a 'Tax', when you are really adding on a service fee is financial fraud.

      Customer Answer

      Date: 10/27/2023

      This is a new complaint. This was just on Thursday, Oct 26 that the Seamless website is charging $0.44 as an additional 'Tax' on orders placed after 9 PM.

    • Initial Complaint

      Date:10/23/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 17, Seamless/******* attempted to deliver food to me from a restaurant I didn't order from. I contacted support and they promised a refund. A week later, I haven't received a refund. I contact Seamless support again and they said they can no longer refund past 48 hours.I do not feel safe eating food delivered from some unknown location with unknown safety. Seamless acknowledged this and promised a refund, I have proof, and failed to follow up.I will be requesting a charge back and reporting this violation and fraud to regulators

      Business Response

      Date: 10/24/2023

      Hello,

      Thank you for reaching out, we are very sorry to hear about an issue with your recent Grubhub order. Our records indicate that we have sent a follow up email in regards to your recent order.

      Ref: *********
      If you have further questions, please reach out via ***************************************

      Best,
      Grubhub

    • Initial Complaint

      Date:10/03/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Seamless's website is currently charging a different amount of 'tax' depending on whether the delivery time is before or after 9 PM. I'm certainly not aware of any taxes that have different rates depending on what time of day an order is placed. So it would seem that Seamless is adding additional fees for late night purchases and calling them 'taxes'. That would seem like financial fraud to me.

      Business Response

      Date: 10/03/2023

      Hello,

      We have received your inquiry regarding a further explanation on how taxes and fees are factored on our platform.

      Please check your email and use the Reference Number *********, or reach out via *********************************************** you have any questions.

      Best,
      Grubhub

    • Initial Complaint

      Date:09/25/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to place an order with a gift card I purchased and I couldn't. I tried with my credit card and I couldn't. They told me my account was under review how and why I never ordered before ? I just want my money back from my gift card that's stuck in this account. I will also tell all my Instagram, TikTok and ******** followers to stay away from both Seamless and Grubhub.

      Customer Answer

      Date: 09/25/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ********************



       

    • Initial Complaint

      Date:08/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on Aug 23, 2023 2:21pm Order #**************** I made an order with them. Now i have been doing this monthly because they offer me a monthly discount promo of some kind. Except the first time i saw this offer my promo code seemed to work. i got on the customer support care and they assured me they could help make it work. so i went through and ordered. this went on for a few months every time i was assured it would work and i would receive my discount. and then they could apply the promo for me.except this date above - they said they would and after i ordered said i was asking for too many refunds or credits? insane. and they have no intention seemingly of making it right. its pathetic.

      Business Response

      Date: 08/28/2023

      Hello,

      We are sorry to hear you're having trouble redeeming your promo codes. Our records indicate that we sent a follow up email on 8/28/23 regarding your issue. Ref: (*********)

      Thank you for providing feedback regarding your experience with our customer support team.

      If you have further questions, please reach out via ***************************************
      Best,
      Grubhub


      Customer Answer

      Date: 08/29/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********

      After I made my complaint - they reached out to me and applied the promo code by adjusting the charge as I requested. And have now promised after months that I should be able to use promo codes in the future!  Though I suppose I will see how true that is when it happens.

      I find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *******************



       


      Business Response

      Date: 11/03/2023

      We have provided the diner with the resolution of a full refund and have let them know about the promo codes they were using. 

      Customer Answer

      Date: 11/03/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

      they are not explaining anything - this is just making up unrelated garbage!! its all their fault not the restaurants.  i dont think they even know who i am anymore.  how many times must i refuse them here???? 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *******************




       

    Seamless is NOT a BBB Accredited Business.

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