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Business Profile

Delivery Service

Seamless

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

This profile includes complaints for Seamless's headquarters and its corporate-owned locations. To view all corporate locations, see

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Seamless has 2 locations, listed below.

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    • Seamless

      1065 Avenue of the Americas New York, NY 10018

    • Seamless

      232 Madison Avenue-Suite 1409 New York, NY 10016

    Customer Complaints Summary

    • 83 total complaints in the last 3 years.
    • 22 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/26/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint is in regards to a refund I was suppose to recieve from seamless one being from unos upon which the order was canceled by the restaurant and the other *** upon which I was missing an item I contracted customer service on 2 occasions once my 5 business days was up and I still received no refund they keep telling me I will be contacted by a higher up within ************************************************************************ anything credited back to my account

      Business Response

      Date: 09/27/2022

      Hello, 

       

      Thank you for reaching out regarding two refunds you've yet to see reflected on your end.

       

      We apologize for any inconvenience this has caused.

       

      We have sent you refund receipts to show that the refunds were correctly processed on our end. If there is still a discrepancy showing on your end, we ask that you please contact your banking institution for additional assistance. 

       

      Best, 

       

      Seamless

      -Powered by *******

    • Initial Complaint

      Date:09/26/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered lunch for my family and only received one of the three items I ordered. The one item I received was garbage food. After reaching out to seamless support numerous times, they refused to refund me. It is the same copy and paste script each time. Its ludicrous that I paid for food I never received. This is not how I expect to be treated as a customer, nor how I expected ********************** to run as a company. I want a refund for my order! Order #********-*******

      Business Response

      Date: 09/27/2022

      Hello, 

       

      Thank you for reaching out to us regarding a recent ordering experience you had where you did not receive your order. Sadly, we are unable to provide a refund of your order. Additionally, we have emailed you with information regarding the current status of your account. 

       

      Best, 

       

      Seamless

      -Powered by Grubhub 

      Customer Answer

      Date: 09/29/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      They did absolutely nothing to help me. Absolutely nothing. I will proceed with a chargeback with my credit company 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *******************




       

    • Initial Complaint

      Date:09/16/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi,I recently tried placing orders on Seamless and Grubhub platforms. My orders arent accepted. I contacted customer support and was given a generic answer that my account is being reviewed and I would hear back in 48 hours. I never hear back from support. I tried contacting customer support multiple times. and get the same canned answers. Please help me resolve this issue.Thanks,***************************

      Business Response

      Date: 09/16/2022

      Hi BBB,
       
      Thank you for reaching out. I received your message, but I am unclear on how I can help. If you have an issue with your account, a problem with a current or past order, etc., please let me know, because I would be glad to help.
       
      Thank you for contacting Seamless and please let me know if there are any questions or concerns.
       
      Best regards,
       
      *******

      Customer Answer

      Date: 09/16/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       

      As I mentioned in my original complaint, both on Seamless and Grubhub it does not allow me to place orders.  They automatically get cancelled.  One trying to resolve the issue with customer support I get a canned message that my account will be reviewed and it will take 48 hours.  I then receive no response from customer support and I am still unable to place orders on my account.  *********************** is email associated with both accounts.

      Thank you.

      ***************************

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***************************




       

      Business Response

      Date: 09/24/2022

      Hello *****,

       

      Thank you for bringing this matter to our attention. Please check your email at your earliest convenience as we have reviewed this issue and sent you a direct communication there.

      Best Regards, 

      Grubhub

      Customer Answer

      Date: 09/29/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       

       Your response does not state how I specifically was in breach of Grubhub's terms of use.  I would like to be provided with substantiation and I should be given right to appeal.

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***************************




       

    • Initial Complaint

      Date:09/07/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been using seamless for years now. Yesterday I placed an order and about 15 minutes after placing the order, the restaurant called me and told me to cancel the order they ran out of food. So I called seamless and the customer reps were no help they just kept telling me my food was on the way and they couldnt cancel the order or give a refund. Never did I ask for a refund I just wanted to know if my food was coming since I got a call from the restaurant saying they ran out of food but yet seamless refused to give me my money back and didnt even try to call the restaurant to confirm they just kept trying to rush me off the phone. The food says delivered but I NEVER received any food. Its crazy that I paid for food I never received, that is STEALING. Seamless claims I have a high amount of refunds this why they couldnt help me but anytime Ive gotten a refund it was because I didnt receive my food, the food was totally wrong , or if things were missing. Seamless has all these fees but cant even make sure the customer is getting the correct food or getting their food at all. This is the last time I will ever use seamless again this company is horrible.

      Business Response

      Date: 09/09/2022

      Hello, 

       

      We're sorry to hear about a recent ordering experience you had and that you were unable to get the assistance you were looking for when you contacted us. 

       

      We noticed unusual activity in regards to the number of refunds you've received recently, resulting in a delay in providing you a resolution due to your account being subject to review. 

       

      With that said, our review has been completed and have refunded your ordered and sent you $10 in Free Grub for the inconvenience. 

       

      If additional assistance is needed, please feel to reach out to us at *********************************** 

       

      Best, 

       

      Seamless

      -Powered by Grubhub 

    • Initial Complaint

      Date:08/23/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A GrubHub driver delivered food to our home on 8/19. The driver did not put their car in park and the car hit our garage, flowerbeds, front stone, and trim around the house. The driver then inspects their car for damage then got in the car and left without notifying anyone at the delivery address. Theres extensive damage, we have photos/videos and police report. I have called support and emailed many times. The home was built in the last two years and now the garage door is damaged/makes awful noise when you open it as well as the other cosmetic damage to the home, brick work, trim, paint, flowerbeds. We have other videos, photos, and a police report that are not uploaded below.

      Business Response

      Date: 08/25/2022

      Hello ****************,

       

      We have been in touch and are working closely to handle and invetigate this issue, please contact us if you have any other questions or concerns. You can also respond to the last email we sent today. Thank you.  

       

       

      Best,

      Grubhub.

      Customer Answer

      Date: 09/13/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      Hello. I am following up on this complaint that has not been resolved. On 8/29/2022 the Grubhub Law Enforcement Team sent an email that will be reimbursing the $4,715 in repairs but I needed to sign a release. The release was promptly returned and on 8/31/2022 a reply from the paralegal *********************** was sent that the payment was to be processed. I have waited over two weeks and tried to follow up with the law enforcement team, customer service, and *********************** with no response. I cannot be using my driveway/street parking much longer and need to have the repairs completed. I would like an update from the company and quick action to get this resolved. I have all email attempts and correspondence if needed. 

       

      *************************

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *************************




       

      Business Response

      Date: 09/14/2022

      Hello, 



      Thank you for reaching out to us regarding a follow up regarding reimbursement that you've yet to receive. We apologize for any inconvenience this has caused. 


      We have sent your information to the correct department so they can follow up with you accordingly. 

       

      Best,

       

      Grubhub 

    • Initial Complaint

      Date:08/22/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DELIVERY #**************** I placed an order with Seamless at 12:15 PM and when I realized that it had been delayed until 2 PM I contacted them to try and cancel the order. I spoke with somebody at customer service who convinced me to just take a 15% credit and keep the order.My order was further delayed and when I contacted customer service to ask for a full refund I was hung up on and am now unable to get anyone from customer service in the chat. My other had an ETA of 2:45pm and will likely arrive cold. Seamless supposedly had an on time guarantee but when I tried to ask for this I was hung up on. This is horrible service and I would like a full refund for my order.

      Business Response

      Date: 08/24/2022

      Hello, 


      We're sorry to hear that your order was delayed and that your overall experience was not a positive one. We will be looking into the interactions you had with our customer support team to see what improvements we can make. 

       

      As for your order, we can confirm a full refund was provided. 

       

      We sincerely apologize for this inconvenience. 

       

      If additional assistance is needed, please do not hesitate to reach out to us. 

       

      Thank you. 

       

      Best, 

       

      Seamless

      -Powered by Grubhub 

      Customer Answer

      Date: 08/30/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *****************************



       

    • Initial Complaint

      Date:08/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to place an order under my seamless account today. It was blocked and I could not place an order. I have this account out of convenience and have used the features as instructed. I was frustrated when the representatives couldnt tell me any information and only said I couldnt use my account for **** days. I have no idea why that is and no one would tell me. I want a refund of the premium I paid for this subscription. This is not how I expect to be treated as a customer. When a problem happens to an account the representative should be able to tell you. This behavior is not ok. They took money for a subscription and then proceeded to lock it up for no reason. Since I dont know what that is, this could be a discrimination situation. I would like an explanation of what happened as well as a refund.

      Business Response

      Date: 08/19/2022

      Hello *****,

      We are sorry for the trouble youve experienced placing an order on Grubhub.

      After careful inspection, we have determined what kept your order from processing and have corrected this error. Please go ahead and order again. 

      Thank you for taking the time to contact us and sorry again for the inconvenience.

      ****************
      Grubhub Advanced Transaction Review

    • Initial Complaint

      Date:08/15/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since 2021, I have placed nearly 50 orders with Seamless. Unfortunately, I have had some very negative experiences with both the restaurants and delivery services. I've received the wrong order, substitutions I didn't ask for and allergic too, not honoring special requests, missing items, long wait times, and lastly my favorite was leaving 2 orders outside my apartment building on the ground unattended for any individual or rat in *** to get it. The last straw for me was my latest order from ***********************. I literally ordered the pepper steak right before they closed. This order did not taste the same as when I ordered it 2 days prior. The steak was undercooked and my egg roll was missing. The order 2 days before was missing my **** colada. I contacted Seamless and chatted with a supervisor ******** A who advised that she could not refund my order because I received too many refunds and my account was escalated to some department. Her arrogant response led me to file this complaint. For accuracy, Seamless has only provided 14 partial or full refunds. I never contact Seamless for a refund but moreso to make them aware of the experiences I've had. Seamless representative are very quick to offer a refund with a coupon code but now all of a sudden its my fault in how you handle situations and the number of refunds I've received...UNACCEPTABLE. The refunds are given by customer service so speak to your team, don't blame the customer. If I went to a restaurant and placed an order and it was wrong or I never received it, I'd get a refund so I'm not sure why Seamless feels superior. I will not be using Seamless moving forward as there are a host of other delivery options that hopefully won't blame their customers when restaurants mess up!

      Business Response

      Date: 08/15/2022

      Hello, 

       

      Thank you for letting us know about your recent experience with your order and past experiences you've had as well.

       

      We apologize for any inconvenience this has caused.

       

      We looked into this further for you, and while your account was submitted for review due to the unusual number of refunds, we have since completed the review and deemed that your account is currently in good standing, and we have processed a refund of your order. 

       

      If any additional assistance is needed, please let us know. 

       

      Best, 

       

      Seamless

      -Powered by Grubhub 

    • Initial Complaint

      Date:08/12/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the past months Seamless/Grubhub has repeatedly forced me to interact with their customer service in order to either not honor their "on-time delivery guarantee" or "Lowest price guarantee" when either they have a late delivery or this is not the lowest price. Usually, you can file a claim on their online system and will receive a voucher in order to honor their "Seamless/Grubhub guarantee". In multiple instances the due voucher was declined by their system forcing me to go through their customer care service through chat, I have been consistently offered a lower voucher by their customer service representative in lieu of the "guaranteed perk" that was supposed to be offered by going through a regular representative as I refuse their lower perk to finally be transferred to a supervisor who will then try to decline any compensation by any means necessary while forcing me to negotiate. These encounters can range from 15 minutes to 1 hour and are the utmost waste of my time. It is a bait and switch tactic that is dishonest... preying on the client's patience in order to avoid paying proper reparation for honoring their due vouchers. Here in the attachment is an example of such exchanges... I had multiple of these exchanges in the past few months and it is really aggravating: although this particular exchange was resolved to my benefit you can witness the dynamic a customer has to go through in order to be compensated... some exchanges were more lengthy and exhausting.

      Business Response

      Date: 08/13/2022

      Hello *********************,

       

      Thank you for bringing this issue to our attention. At your convenience, please check your email associated with your Grubhub account, as we have sent you a direct communication there. 

       

      Best regards,

      Grubhub

      Customer Answer

      Date: 08/15/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ********************* ***



       

    • Initial Complaint

      Date:07/19/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A large part of my delivery order was missing and bag was open not sealed

      Business Response

      Date: 07/20/2022

      Hello, 

       

      Thank you for letting us know about your ordering experience. We have looked into this further for you and we will be unable to refund the order. Additionally, we have sent you an email with information regarding the status of your account. 

       

      Best, 

       

      Seamless 

      -Powered by Grubhub 

      Customer Answer

      Date: 07/21/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       Bias and racist! You are closing my account because my order was incorrect? This is your business practice 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *************




       

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