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            Business ProfileThe Laundress

            Detergent

            Contact Information

            199 Prince St Apt 7

            New York, NY 10012-2975

            Visit Website
            (212) 564-6788

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            14 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            199 Prince St Apt 7, New York, NY 10012-2975
            BBB File Opened:
            12/13/2022
            Years in Business:
            5
            Business Started:
            3/4/2019
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Ms. Hannah Yokoji, Brand Director
            Contact Information

            Principal

            • Ms. Hannah Yokoji, Brand Director

            Customer Contact

            • Ms. Hannah Yokoji, Brand Director
            Read More Business Details and See Alerts

            Customer Complaints

            14 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/11/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            Date of Transaction: several purchases from retailers from 2018 to 2021.Amout of money paid: above $400 including bottles that were used up before the recall The business issued a recall on December 2022 as the products might contain dangerous bacteria. They were committed to refund the customers who still own the bottles.I immediatly contacted them and provided them with the requests on their websites exactly. They have been going back and forth for a month and I wasted hours getting all the pictures and information they needed. They told me the request has been accepted and the refund is under process, I have been following up with them for a year and a half now and they have been ignoring all my emails.The business tried to resolve the issue after I contatced CPSC, but they ignored me after that.The nature of the dispute is refund request for the dangerous products that I were directed to throw out.
            Read More
            Read 13 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Arne V

            04/22/2023

            But, really NO STARS!I purchased a detergent advertised as gentle and safe for use on my many cashmere sweaters. I used it for hand washing nearly using the entire first bottle of the liquid product which worked well.As it happens, there was a toxic ingredient in The Laundress detergent and a subsequent product recall. I sent them a photo with product manufacturing numbers etc. After a few email exchanges they asked for more and more...bottom line, is that they refused reimbursement. These are sad times we live in when even an acknowledged toxic product will not help a company behave in a professional and ethical manner.

            The Laundress Response

            10/13/2023

            Thank you for contacting The Laundress and we apologize for the delay. We could not find the details of your submission in our system. In order to process your refund, we would need the following information: If you purchased the recalled product from January 1, 2021 to December 31, 2022, you can provide either: a photo of the bottle with the lot code with your initials and the date written in marker; or a valid receipt (product description, quantity, price paid); or your email address, if purchased through www.TheLaundress.com If you purchased the recalled product before January 1, 2021, you can provide: a photo of the bottle with the lot code with your initials and the date written in marker and a valid receipt for a full refund of the purchase price. If you submit a photo, with date and initial without a valid receipt, you will receive the manufacturers suggested retail price.Once we receive this information, we would be more than happy to expedite your refund. The Laundress Team
            Read 1 More Customer Review

            Local BBB

            BBB Serving Metropolitan New York

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