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Business Profile

Digital Media

Vimeo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Digital Media.

Complaints

Customer Complaints Summary

  • 103 total complaints in the last 3 years.
  • 39 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/08/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** billed 8/13/2023 for vimeo PRO which I didn't order nor ever have use for. Unable to get response for vimeo support. None of the support questions are applicable since I don't have and account, no log in or password. No other method of contacting is presented as an option.

    Business Response

    Date: 09/08/2023

    Hello there, 

    We've checked the email address which you've mentioned "*****************" and there is no support ticket raised with this email address. Please raise a support ticket directly at ******************************************* and we will be happy to help you with your request. 


    Regards, 
    Vimeo Support

  • Initial Complaint

    Date:09/08/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an alert on my cell phone that my **************** card was just charged by Vimeo. I do not have an account with them. I had to ****** the name to even know who they were. I never signed up for a trial account either. They are impossible to get a hold of and the phone number on the charge at Amex is not valid.

    Business Response

    Date: 09/11/2023

    Hello there,

    I would like to inform you that we have received a support request from the email address ********************************* and we have responded. We are waiting for the reply regarding the payment information so that we can investigate this further.

    Regards,

    Vimeo customer support team

  • Initial Complaint

    Date:08/31/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    What ever company this is took $154.08 off my card I don't even know what kind of company this is. I want my money back and subscription stopped. Because it says it was going to take money out of my account next month

    Customer Answer

    Date: 08/31/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

  • Initial Complaint

    Date:08/21/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vimeo is trying to charge me for $260 that I'm not paying and my third party banking app is flagging Vimeo. There is no option to cancel any type of membership or change my banking info. My lawyer will be filing a class action if this is not resolved as I'm seeing many people unable to unlink cards and we are already preparing to contact them. ************.

    Business Response

    Date: 08/22/2023

    Hey there,

    We will reach out to the user internally and we will try to resolve the issue as soon as possible.

    Best,

    Vimeo Support

    Customer Answer

    Date: 09/21/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *****************************



     

  • Initial Complaint

    Date:08/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged by this site I received an email from my institution about the chach I have never heard of the company before and never been on the site, I contacted them about this and seeking a refund but have been told it would take 45 days for a refund this company took all money in my account and now I have none and the refused to refund it

    Business Response

    Date: 08/15/2023

    Hey team,

    We will reach out the user Internally and we will try to fix the issue.

    Best,

    ***********************

  • Initial Complaint

    Date:07/17/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 8 2023 purchased years membership. On July I realized I had three accounts and requested to be amalgamated, that was a disaster. they cancelled my membership. They have now given me a membership but cancelled my account so I cannot use said membership, all I want now is my money back as this has gone on for two weeks In my email there is a box to view ticket which comes back not available

    Business Response

    Date: 07/17/2023

    Hello there, 

    I reviewed the complaint and our support team has already responded to the ticket which was raised. Ticket number #******* has been updated, please check the latest mail to get update on your request. 


    Regards,

    Vime Support

    Customer Answer

    Date: 07/18/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

    Waiting for my refund to clear my credit card company. It has finally had a pending posting which did not happen until this was reported. I do not trust this company to actual credit my credit card until it finally happens

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *****************




     

  • Initial Complaint

    Date:07/12/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a paid customer at the pro level and have filed three service tickets with no response. My membership with them briefly lapsed before I reinstated it. At the pro level, their website advertises 1TB of storage. I lost access to most of my videos when our membership lapsed and they have yet to be reinstated. I sell access to these videos and am now unable to do so because no one from vimeo has gotten back to me. I would like the videos reinstated ASAP. The service tickets info is below: 1: Filed on June 27, 2023 2: Filed on June 30, 2023 Ticket Number ******* 3: Filed on July 5, 2023 Ticket Number *******

    Business Response

    Date: 07/13/2023

    Hey team,

    We will reach out to the user internally and will try to resolve the issue with the user.

    Best,

    ********************** Support

    Customer Answer

    Date: 07/18/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: they still have yet to reach out. 

     

    Sincerely,


    ***************************

     

    Business Response

    Date: 08/02/2023

    Hey team,

    We want to let you know that we have responded to the user. But since they are not getting our message they should contact us directly from our help centre ****************************** using a different email address.

    Best,

    **** *******

    Customer Answer

    Date: 08/02/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    I've already submitted three tickets via Vimeo's system, I will not be submitting another. I have added several means of contact in the tickets and here they are again: ###-###-#### (cell) or ###-###-#### (office) or ******************** (work) or ************************ (personal). 

    Sincerely,

    ******* ****** 

  • Initial Complaint

    Date:05/22/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Magesto now owned by Vimeo charged me a renewals of $119.90 with no notification or option to cancel. I opened a case with PayPal. Then ******* emailed me saying they would refund me but only if I closed the case (which is super shady) so I said I would (my mistake) and now they won't refund me even though they cancelled my account already. This is HORRIBLE business practice and I want my refund. I have all the emails as proof.

    Business Response

    Date: 05/23/2023

    Hello there, 

    Thanks for getting in touch with us. 

    I reviewed your request and tried to find any complaint in our system. Unfortunately, I cannot see any ticket/request raised regarding your concern. I recommend you to please raise a request/complaint ticket by visiting ********************************************** and we will be happy to help you further. 

    Regards, 
    Vimeo Support


    Customer Answer

    Date: 05/23/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

  • Initial Complaint

    Date:04/13/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a 30-day trial of Vimeo (a video playback service similar to ******** and cancelled within the 30 days when I discovered that Vimeo did not have the service I wanted. (I was looking for a solution to a problem called letterboxing, in which older videos show a black border on either side. Vimeo's customer information indicated that it did have a solution, but upon testing, I still had the unwanted letterboxing appearing on videos.)Vimeo charged me a yearly fee of $101. I didn't initially notice the charge; I wasn't expecting it as I had cancelled within the 30 days. I noticed it however when the charge appeared again on my credit card the second year (in July of 2022). At that point, I called Vimeo and they refunded the second year, but refused to refund the first.It's a misleading pricing policy also. It states on their web site that the "Plus" package is $9/month and then in small letters "billed annually". Had they actually billed $9/month, I might have noticed the charge, because it would have appeared each month.In any case, my requested resolution is to be refunded the first year as well. I asked them to track my usage of the site (stats they have) to confirm that I had not used the account since the first month when I determined that the upgrade from the free service to "Plus" was of no use to me, but they refused to even look. They also refused to take responsibility for the fact that their platform could malfunction technically and fail to record a cancellation by a user.

    Business Response

    Date: 04/28/2023

    Hello there, 

    Thanks for getting in touch with us. 

    I reviewed your request and tried to find any complaint in our system. Unfortunately, I cannot see any ticket/request raised regarding your concern. I recommend you to please raise a request/complaint ticket by visiting ********************************************** and we will be happy to help you further. 

    Regards, 
    Vimeo Support

    Customer Answer

    Date: 04/28/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    ... the company could not find a record of my complaint.  It is request #*******, first filed on 3rd September, 2022, and including an exchange that continued with no resolution until October 24, 2022.  It was handled by ***********  The e-mail I used to communicate with the Vimeo support team was ***** at timescape dot ca.

    Please check your records using this identifying information.

     

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *********************************




     

    Business Response

    Date: 05/19/2023

    Hi there,

    Thanks for your message.

    We will reach out to the user internally and we will try to resolve it.

    Best,

    Vimeo Support

    Customer Answer

    Date: 05/24/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Vimeo refunded the amount of the spurious yearly subscription in full.


    Sincerely,

    *********************************



     


  • Initial Complaint

    Date:03/01/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tried to cancel service prior to annual subscription renewal. Vimeo charged me anyway. Have not used service in 3 years. Policy posted on website states they will refund within 30 days of billing if customer requests. Well, no they don't. Excuse after excuse, saying it's my fault funds are frozen because of me filing complaint.

    Business Response

    Date: 03/01/2023

    Hey team,

    We will reach out to the user internally and check.

    Best,

    Vimeo Support

    Customer Answer

    Date: 03/02/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     

    More irrelevant responses, no action. Escalating.

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************************




     

    Business Response

    Date: 03/13/2023

    Hey there,

    We have reached out to the user internally.

    Best,

    ********************** Support

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