ComplaintsforuSell
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/24/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
********* seems to engage in scams with iPhones. They offered me $80 for my flawless 6s plus iPhone, then when they received it said it was damaged and offered me $5. They said it wouldnt turn on. They returned it to me. I plugged it in and it immediately powered on. Within a few minutes it was recharged sufficiently and wrote hello in several languages. I contacted ********* and sent them a photo of it powered on, also offered to send them a video. They said something about their technician and a cold battery and said they would escalate it. After a couple of follow *** from me, they still never responded. To me their silence confirms the unscrupulous practice of their phone reselling business. The delay caused by their scam has caused a loss of value to my phone. It is now worth $58 but was worth $80 at the time of their offer. I am seeking $22 in actual damages.Initial Complaint
10/12/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I used uSell to sell my Samsung Galaxy s6. I ordered the shipping materials from them on 9/22/21, confirmation number: ************. I received it on 9/28/21, the tracking # they sent me was ********************** via ****. I sent my phone out with the screen protector and case on, on the same day I received the materials. uSell received my phone the 9/30/21. On 10/4/21, I received a message saying that "You indicated that the condition of your device was Good but you actually sent the device in Damaged condition. Your buyer also noted that: DEVICE HAS A CRACKED SCREEN AND BROKEN LCD". When I sent out the phone, everything was working with no broken screen. They offered to buy it for a $1 but I refused, so they shipped the item back. I received my phone back on 10/9/21 and the screen protector and case DID NOT come with the phone. Instead, it came back with a broken screen that looks like it was hit with a hammer. Looking at other reviews about them, they tend to rip off customers.Customer response
10/14/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.They still claimed that the phone was broken in transit, which I find it hard to believe since the case and screen protector was on. They never mentioned the case or screen protector. I don't recommend anyone using their services.
Sincerely,
***** ****
Initial Complaint
09/13/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Created two resell orders on 11/9/20, Order #************ and ************. Shipping kit never arrived for ************. A new shipping kit was sent 12/31/20 and shipped back to uSell 1/5/20. Payment not received and no contact to emails requesting payment/tracking.Business response
10/04/2021
Hi,
We are very sorry that you did not receive payment for your device in a timely manner for Order #: ************
We checked our support records and did not receive any inquiries from you related to any issues with this order. Did you contact ***************** for assistance or utilize a different email in your correspondence?
According to the **** tracking# ********************************** of the inbound shipment, the package was never delivered to our facility. The last tracking update from USPS appears to have been on January 18th as per below:
January 18, 2021
In Transit, Arriving Late
Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility.At this point we can conclude that the package was lost and never received.
However, as an act of good faith, although we never actually received the product you intended to sell, we have still gone forward and issued you the original quoted payment of $8 to your paypal account of record ****************
The PayPal Transaction ID: *****************
We hope that we finally resolved this to your satisfaction. Again, we apologize for any inconvenience.
Sincerely,
The uSell Support Team
Customer response
10/04/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
**** *****
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Customer Complaints Summary
14 total complaints in the last 3 years.
4 complaints closed in the last 12 months.