Reviews

Conedison over charges customers The first 2 weeks of July i was overseas,no one was home And yet I paid more money for the 15june-15july than previous month Thats insane!! Youre not home,you dont use any electricity,but you get charged much more than when youre actually home and no ones doing anything about it

Con-** recently cancelled one of my bills, and then re-charged for the same energy usage at a higher rate. They claimed they "needed to" however I don't how it is justifiable to provide service, and then change the rate after the fact without informing the customer at all. Another example of a ********************** taking advantage of a situation (in this case a heat wave) in order take advantage / ***** of their customers, because they know there is no recourse. I would give zero stars if I could.

This company is the WORST company ever! corruption at its finest. My bill just doubled comparing to last year! Same house same appliances! delivery charge is the double of my supply charge! Even the rates of delivery charge are way higher than supply charge!!!!!!!!!!!!!!!And the worst thing its a monopoly. Even if one wants to change to another company, they cant! because thanks to our corrupted system coned is our only option!

ConEd has been an absolute nightmare to deal with. I have been dealing with an inaccurate bill in which they were billing me for the wrong meter for several months, I noticed the issue after receiving an extremely high bill and since September 2023, I've called and complained about the discrepancy. since September 2023 calling over and over and getting no where, the Employees would tell me their still reviewing it, it's with their **************************** and their reviewing. I have took it upon myself to reach out to both *******************, Chairman, President, and Chief Executive Officer and ***************************, Senior Vice President and *************** Officer, both whom I've not received a response from. This company operates grossly negligent and does not follow through on any of their corporate values specifically in regards to service, honesty, concern, and courtesy. I have been more than patient as it's almost approaching a year and they have no concerns or cares in the world to resolve this issue. I have received several disconnection notices, and I am not in a position to be without electricity as I have children. I have been asked to keep paying a bill that their company is inaccurately charging me for. I have demanded that the company resolve this issue by refunding my account, but have been blatantly ignored on all accounts.

I am practically a new home owner, and I noticed how much the electricity bill is to keep heating and cooling of your house. I live in the *****. So when my electricity bill started to come in the $400 + I asked Coned to put me in the 12 months budget billing. They bill me for an average. They said they would evaluate me depending on my usage, (found the hard way) they use the last year data, and it is not automatic. I was hit by a $1275.75 plus whatever the monthly usage .. We as home owner never get really any assistance from coned. They are great charging us for services and tax fees but never providing "real" assistance to the public. Just be aware if you are thinking on moving onto the 12 Months budget plan. I will have to owe a lot of money to my bank now.

When I see Con Edison name and Logo, start getting blood up to my brain.This is the biggest, most crooked NY based company EVER ! Billing system is horrible and no Con Edison human understands that either. This is a NYS entity, Not any independently operated establishment. Employees don't need to be trained since NYS owns and operates it.I always got overcharged for utilities and nobody cares since it's State owned operation.Last overcharge example: My last bill was due on June 25, after complained to NYS ***, credit was issued for wrong charges then I received an adjusted bill, showing PAST DUE balance on the adjusted amount and now bill includes 1.5% late fees on adjusted amount & past due ?Not sure what Con Edison employees smoking or drinking on the job but this is completely ** !Con Edison MUST be stopped for illegal charges, illegal business practices. Enough is Enough !Somebody MUST step in and see all these 1x start reviews and complaints. People don't post negative stuff here because they feel bored, there are reasons of ongoing corruption in Con Edison. After ongoing issues with Con Edison for years, the question:IS IT DESIGNED THIS WAY ?

I received the first bill for a new meter installed in my home. As the new meter was obtained by my contractor, the contact info for the account was his mobile number. I could not add the account to my online account and was told to call **************** if the contact number associated with the account. Since yesterday, 5/21, I have been on hold with **************** for a total of almost 5 hours!!! Why does Con Ed provide telephone customer service if it is incapable of meeting the call volume? It does not have a callback service and while it is supposed to be 24/7, there is no good time to call to speak with a human! This is yet another example of the deteriorating quality of services in *************! While customers are expected to pay on time, ********************** is unable to provide telephone support to is customers! We are one of the highest taxed states and the quality of the services, both public and private, is just deplorable! Worse, there seems to be government agency that can help us address such inefficiency and incompetence of public and private services. It is sickening when politicians brag about *** being the greatest city in the world when its infrastructure is crumbling and utility companies like ConEd provide telephone numbers that put customers on hold for hours!

Called because I could not see my gas usage. When I try to see it I get a message stating if this is a new account it may take a few hours and I should try later. My account is over 50 years old. This has been going on for over 3 years now. **************** is no help at all. The problem continues. I never receive any communication from them regarding the issue. It's like I don't exist. No apology about how much time I've wasted waiting on hold and taking my time talking about something that should not be happening in the first place.

I was getting an estimated bill reading for over 10 years, because coned indicated there was a access issue within the basement and I paid a contractor to clean up the basement issue and forward over the documentation to Coned. there was some men from Coned working outside and they forced men with words that I had to upgrade my meter to a smart meter. So, I schedule a meeting and new electric meter was installed in October of 2023. All types of representatives from coned was coming to my house asking me to update my meter from old to new and it appeared they system is not appropriate because they did know new meter was installed. So now I get a $3000 bill. I contact coned trying to find out why they sent me this bill because I live alone and don't use much electricity. I was actually seeking a credit for all of the payment in which i was paying that consisted of late fees that I was instructed would get refunded when they update the account. I called multiple times and representatives would tell me I see the notes and coned would credit you for the late fees in which you paid and when they update the new meter information into the system. I getting consistent threating shut off notices if the bill is not paid in full we are gong to shut off your electricity. I ask is there a office I could go to so i can get an accurate bill or can I speak with a manager to resolve this issue and all i get from staying on the phones for hours is coned is working on the system just call back, they need a little bit more time to resolve the issue. I keep being instructed to pay the current bill that consist of late fees and coned with update your account and you would get a credit. I cant afford to have my electricity cut off. Please help this is annoying dealing with this situation.

Terrible (Con Ed)! I sent them $100 twice and always paid the $34 per the agreement!! Now they're saying there's installments!! I thought I would just pay the $34. I told them of my difficult financial situation. They were rude and told me to call catholic charities and HRA. Couldn't get thru to HRA and catholic charities gave me a couple numbers ro call which didn't help!!!!