Complaints

This profile includes complaints for Consolidated Edison Company of New York, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Consolidated Edison Company of New York, Inc.

  4 Irving Pl Fl 9 New York, NY 10003-3502

• 

  Consolidated Edison Company of New York, Inc.

  511 Theodore Fremd Avenue Rye, NY 10580

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In ************************* was lost for 24+ hours. Since it was fixed, coned only restored 1 of the 2 110v cables running into my house. Ive called 30+ times to get it resolved. Finally, 5/12 they sent techs to fix the issue. The techs informed me that coned needs to change the box on their end since it was old and rusted and unsupported. Today, I received an email stating that I need to hire an electrician to fix the issue. I once again called their customer service who bounced me around and provided no answer.

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  at the ********************** and ************************************************* HAS PLACED A LARGE HOLE WITH BLACK AND WHITE SMOKE SPEWING OUT OF IT 24/7 for months now. This is polluting us, making us sick and we will escalate to attorney asap if not ********** HAS BEEN MONTHS. REMOVE IT ASAP

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They came today to ask if I had any monies to give them right now this moment or they would turn off my lights. I have been paying what i can afford as I am on a fixed income of SSDI only. I explained I;m in extreme hardship as I don;t get any other help only ******* monthly. They suggested I call Con Edison but as I'm on the phone holding to speak to someone they turned off my service. When I did speak to someone ******** their *** told me I'm sorry theres is nothing we can do we need a depsoit from you or no service. I explained that I'm on a fixed income and she said she was sorry but there is nothing she could do. Then I spoke to a Spvsr the same issue he gave me the telephone number for Catholic Charities but I couldnt get anyone on the phone. I went to ********** services but could not get in on their system because I couldn't remember my log in info so I was basically stuck. My son's father was going to lend me $500 and when I called them back ******** refused to peak to me through ******* another *** stating she already told me what she needed so she could'nt help me she needed the $589.00 I only had $500.00. I also explained to them that I am on ******** services with a medi alert in my home they were NOT supposed to turn off my service. However ******* got to speak to a ***** who gave me a payment arrangement with no money down but when I first spoke to them they were adamant about the $589.00

  Business Response

  Date: 05/01/2025

  Good day, 

  We understand that you are facing financial difficulties due to your fixed income and want to assure you that we are here to help. We recommend exploring various government programs that provide financial assistance if you meet their eligibility requirements.

  Here are some options that might be helpful:

  Supplemental Nutrition Assistance Program (SNAP): This program offers food assistance to eligible individuals and families. You can apply through your local social services office or online.
  

  Temporary Assistance for Needy Families (TANF): **** provides financial aid to families in need. You can contact your local social services office to learn more about the application process.
  

  ********** *********** Assistance Program (LIHEAP): LIHEAP helps eligible households with their heating and cooling energy costs. You can apply through your local community action agency.

  Local Charities and Non-Profit Organizations: Organizations such as Catholic Charities and the ************** often provide emergency financial assistance for utilities, rent, and other essential needs.

  Additionally, our review of your account shows you escalated your concern to the **************************************** (***), which regulates our Company. As such your Better Business case will be closed as our PSC Liaison spoke with you on April 16th and discussed the agreement as well as emailed you the required information to have your account coded for Life Sustaining Equipment. 

  We hope these suggestions help you find the support you need. If you have any further questions or need additional information regarding assistance, please visit our website *********************************************************************************** or contact **************** by phone at ************** and by Live Chat and email at ****************************************************.

• Initial Complaint

  Date:04/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is over charging for electricity. I did not receive bills in the mail for months and when i did receive a bill it was over $4,000.00 and they are threatening to cut off my power. And i had my payments on auto pay and Im hardly ever home to use that much electricity. I feel they are charging me for someones elses electricity or the buildings

  Business Response

  Date: 05/01/2025

  Good day, 

  A review of your account shows you were enrolled with ***** to receive your bills electronically. When this is activated, a customer will not receive paper bills unless the account falls into arrears. At which point a paper bill will be sent to the service address we have on record advising of the arrears and any pending disconnections. Further review shows you were also enrolled with autopay; however, when 2 checks were returned from your banking institution as unhonored ($374.02 and $836.73) the auto pay option was removed. Attached is the notice sent on February 13, 2024. Also attached is a statement for your records.

  All bills and notices were mailed monthly to the following service address: **************************************************. As of current our records show you activated an agreement on March 31, 2025. The agreement required a down payment of $577.30 with 12 monthly installments of $272.62 in addition to your monthly bills. If you need further assistance or have any additional questions or concerns, please contact **************** at ************** or by Live Chat and email at **********************************************************;      

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted ConEd in early July of 2024 due to power loss and flickering lights (which affected our whole block). I was told phases went out and ConEd started working on July 8, 2024 on the lines below the ground by creating large access holes outside my backyard fence. The power was restored but the large holes haven't been re-concreted. The project completion date was supposed to be (as you can see in 'hole with date of service' photo) October 5, 2024. It is now almost 6 months later and I have called ConEd 3 times (10/7/24 , 12/5/24, 3/18/25) to finish the job by concreting the holes up. The large hole is 2 feet deep and has 6 x 5 feet dimensions. The exposed hole is cracking and spreading, collecting water and debris, dangerous to neighbors, and obstructs my gate for exiting and accessing my garage. You can see in the photos it's a huge obstruction with all the barriers- and it's a huge dangerous hole in general. I have been more than patient and am hoping ConEd can finish the job and fully restore the concrete as it was prior.

  Customer Answer

  Date: 04/26/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Consolidated Edison Company of New York, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ****** ******
  

• Initial Complaint

  Date:03/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am on a 12-Month Level Payment Plan with Con Edison. I have been on this plan with them for several years. I have also utilized the company ************** that has purchased electricity and gas for me several years, from Con Edison, to help me get fair pricing on my gas and electricity. Public Power just sent me a letter several months ago, when I tried to reenter their program again... They will email me this letter again within 24 hours. Con Edison has denied me from utilizing the business of this company to help me pay down cost on both my electric and gas bills. I do not know if they have the right to do such a thing. I will forward you all the email, as soon as it is forwarded 2 me again. Under my budget planning with Con Edison. It specifically states what is written in the next paragraph. I am responsible for paying the difference of my actual ***************** balance, if the actual usage is higher. However, Con Edison is over charging me on my bills, especially from February - March of 2024 and 2025.The Difference to Date is due at the end of your Budget Billing Plan, in January, 2026. If your Actual Usage to Date is higher than your Payment Balance Billed to Date, you'll owe Con Edison the difference. If it's lower, we'll reimburse you the difference. Con Edison has recently adjusted & discounted my bill with them to coincide with the plan 1-25 thru 7-24. I've been on a budget plan for many years. However, between ********** March especially of 2024 - 2025. Instead of subtracting my program bill adjustments & discounts every month. I have been consistently overcharged... I spoke with several representatives, from Con Ed., including ********** **** *** ********* No one corrected the problems with my current or past bills, within the last 12 months.

  Business Response

  Date: 05/12/2025

  Good day, 

  We sincerely apologize and understand how frustrating this experience must have been for you, and we regret any confusion it may have caused. A review of your concern shows our **************** Representative explained the Budget Billing Plan (***) and balance to you on February 27th.

  The Budget Billing Plan projects how much your energy will cost for a year by analyzing:
  

  ~ your electric and/or gas use for the previous 12 months 

  ~ weather trends

  ~ Current rates
  

  ~ Energy supply costs
  

  The annual cost is then divided by 12 to determine your monthly payment amount. Once your plan is set up, youll usually pay the same amount every billing period for the next year. We may make periodic adjustments if your actual energy use is significantly higher or lower than what you are billed for. You can check your progress on the plan any time in My Account. There you will find helpful charts to see how your actual energy use compares to what youve paid so far on the plan. After the plan ends, if your actual energy use is lower than what you were billed, youll get a credit on your next bill. If its higher, you'll be billed the difference. 

  Notices are sent when the *** payments are not received timely, advising the customer of imminent removal of the plan if not brought up to date. This information was in the "Messages For You" section of the bill as of April 24, 2024. Once the plan is removed the remaining balance is due upon receipt.  As of current your account is up to date with a payment agreement and the ** back in place. Attached is your most recent bill for your records. 

  Thank you for your patience and understanding. If you have any further concerns or need additional assistance, please do not hesitate to reach out to us by phone at ************** and by Live Chat and email at ****************************************************.

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not received my electrical bill from con ed since July 2024.I could not find my electrical bill on line either. I just received six mails from Con Ed lately after I made calls. The total amount of the bills is $3700.00 from 8/23/24 to 2/27/25. My electrical bill usually runs between $19.00 to $35.00 since we installed solar system on September 2022. This is really a huge amount for a senior citizen to afford. I contacted my solar agent who stated my solar stopped working since July 11, 2024. My electrical bill jumped from $34.89 to $280.23 from July to August. That is the same period of time my bills were holding by Con Ed. Why Con Ed holding my bills since July 24? I could take action much earlier about my solar problem to avoid the huge cost.

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a 70 year old ********** retired person on ******** and SNAP, I previously emailed ****************************** twice (once in January and once again in February) with my supporting documentation to renew my eligibility for the Energy Affordability Program (***). Both times, I received email acknowledgement from ConEd that they received my information and there's nothing I need to do. Fast forward to last week, I received a mail from ConEd that I'm removed from the *** program and if the removal is an error please call the 212 number or email ****************************** again. Since I've previously emailed them twice already and apparently nobody had reviewed the info I sent in, I decided to call. To my frustration, I was put on hold for close to 80 minutes up until the point my phone was running low on battery, yet still nobody picked up my call, there was also no message on how long the wait is supposed to be. Ultimately, I had to hang up because I just don't have unlimited time to wait on the line not knowing if somebody is actually going to be picking up or not. I suspect not. This leaves with no solution but to turn to BBB and hopefully get ConEd to have its acts together and reinstate my *** eligibility as it shouldn't have happened in the first place if they would've just reviewed the documents I sent in long time ago.

  Business Response

  Date: 04/07/2025

  Good day, 

  We apologize for the frustration you encountered while enrolling with the Energy Affordability Program (EAP). A review of your account shows the *** enrollment has been completed. Please find the attached enrollment letter also advising the account will be enrolled with the Budget Billing Program. Thank you for allowing us the opportunity to respond to your concern. 

  Customer Answer

  Date: 04/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Just the business could be more responsive and proactive in handling such customer service requests in the future, without me turning to BBB to get this expedited. 
  
  Sincerely,
  
  **** ****
  
  
  
   
  
  

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Con Edison almost three months ago to request a service visit to ***air the electical service line to my house. I had solar panels installed on my home and was notified that the job could not be completed due to low voltage electrical lines coming to the house. Both the solar company and myself contacted Con Edison requesting ***airs. The Con Ed *** told me that due to the snow storm, their ***air people were busy dealing with outages. I have continually contacted Con Ed and received no ***airs. I am paying extremely high electric bills and now due to the solar panel installation, payment for a new roof. This is a hardship for me as my income is limited. I believe Con Edison is intentionally not making the ***airs to keep me as their customer and ensure that I keep paying high electrical costs to them. The **** of Buildings is scheduled to come to the house and inspect the installation the first week of April, 2025. I notified Con Edison, yet, still no service. Please assist.

• Initial Complaint

  Date:03/16/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company will not take CCA-DIRECT ENERGY of my account -------I did not authorize them to on my account EVER, now they placed a block on my account where this unauthorized company will have to stay on my bill ********* there anyway I can get a different company other than coned because there service is very poor -------Coned makes billions a year and they are not even accredited by the ************************** -------Take this company CCA-DIRECT ENERGY off my account or close my account 1 or the other, thank you