ComplaintsforSailthru

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Initial Complaint
07/03/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
CONSTANT DECEPTIVE emails stating ive won, or about o win amounts of money, cars, etc when isay constant i mean like...every 3-5 minutes. These emails hae made it imposible to recieve correspondence that is detrimental to my job applications, health insurance information, government correspondences, etc.
Business response
07/03/2024
Your email address has been opted out from future messages from this customer.
******************** *****
Customer response
07/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

These emails have persisted for MONTHS. This company removing me from their email lists is just a piece of the problem and solution. the frequency at which they come in to my email inbox has crippled my ability to get a job. I have missed important emails from mine and my children's healthcare providers, I have missed job offers and Interview requests for positions i have applied for, I have had to delete important pictures and documents from my ****** account so that i do not lose my documentation of just how much of a problem this has become for me. ive only included recent screenshots, but i have many many more, and can ask for the data archive from ****** so you can see in better detail...there are HUNDREDS of emails from this company in my inbox every day, more than one or two an hour. I can literally go back for months and show you the tens of thousands of DECEPTIVE and MISLEADING emails this company has sent me. Quite a few of them indicated that I had won some sort of prize, but these emails were all to lead me on so they could recieve profits from my data, and my clicks and views. all while stringing me along that i am the winner of some grand prize, or may be, or am a finalists, or they have been trying to reach me. I suppose there is a possibility ifmy family wasnt severely impoverished with 2 children and 2 disabled family members that i care for, it wouldnt have such an effect on me. but this is my reality, and i cant even tell you in the beginnging how great it felt to think i was getting this sum of money that could help us so much by paying for medicine, clothes for my kids, maybe a car, etc. After a month or so, when i realized it was all a sham, it completley broke me for awhile. it has destroyed my positive outlook, it has been an intense emotional hurdle to get over and i dont know if i ever will. it has changed the way i see the world for the worse. what this company is doing is wrong, its unethical. this company is taking advantage of people.Sincerely,

***********************
Initial Complaint
05/17/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Sailthru.com has been loading my email box with spam on a daily basis. I have, on multiple occasions, unsubscribed from the email. Unsubscribe Here **************. Location below is exclusively for written correspondence.************************************************************ Please, Unsubscribe Here to stop receiving these emails
Business response
05/17/2024
Your email address has been removed from this customer's email list. Please reach out directly should you have any additional concerns ********************************.
Sailthru Abuse
Customer response
05/21/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
The BBB was able to resolve the issue I had been unsuccessfully trying to close for over two months.

Sincerely,

***************************
Initial Complaint
04/29/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Overloading my inbox with emails even when I unsubscribed from the mailing list also sending non stop text msgs.
Business response
04/29/2024
Your email address has been removed from future sends.
******** *****
Initial Complaint
04/15/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I signed up for a job interview on LinkedIn and from there these 29 messages and 3 registered spam phone calls came up within 30 minutes.E-mails were all recorded within two screenshots attached that included common phishing techniques, impersonating hiring managers from Amazon, and one of which claiming to be the government wellness program food stamps. All emails had *************** and ***************** attached to each message along with account.talent.com used for "job applications".Phone numbers include **************, ********************************* One of which, asked for my college education and major impersonating a recruiter.I will take this to the *** and start a lawsuit if not taken off ALL calling and email lists.
Business response
04/15/2024
This email address has been opted out from this customer's future mailing.
******************** Abuse
Customer response
05/02/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I only saw the email address opted out, but I still receive spam calls on my cellphone asking about my personal life. Take the phone number associated with my email off all your lists.
Sincerely,

*************************

Business response
05/02/2024
Hi,
We only provide email services and do not make calls.
Sailthru Abuse Team

Customer response
05/02/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*************************
Initial Complaint
04/03/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Receiving MANY text calls and emails for this company
Business response
04/03/2024
Your email address has been removed from our clients email lists. If you continue to receive email please contact us directly at ********************************. Thank you
Initial Complaint
03/27/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
UNSOLICITED EMAILS REQUESTING MONEY FROM SEVERAL DIFFERENT ACDOUNTS FILLING UP MY EMAIL IN ONE DAY
Business response
03/27/2024
Your email address has been opted out of future messages.
Marigold Engage by Sailthru Compliance
Initial Complaint
03/22/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Spam/scam and phishing emails sent 100 in an hour; and all "unsubscribe links" from the numerous companies sign *** show mx.sailthru.com return address
Business response
03/22/2024
Hello,
The email address ******************* that is included in this complaint has not been set to from Sailthru. We can assist if you further are able send a full header or message to ******************************** so we can research it to see if this is a message Sailthru is sending to a different address of yours or it is a Spoof. The email address referenced in the complaint is not being sent to through our system.

Sailthru Abuse
Customer response
03/22/2024
Spam/scam and phishing emails company
They sent 100 in an hour; and all "unsubscribe links" from the numerous companies' sign *** show mx.sailthru.com as the reply address; they enable scammers

Business response
03/25/2024
Hi, the updated complaint to ** did not contain any information. The below still is needed if you can please provide the additional information we can review and remove from future sends if we are able to find your email address in our system.

Hello,
The email address ******************* that is included in this complaint has not been set to from Sailthru. We can assist if you further are able send a full header or message to ******************************** so we can research it to see if this is a message Sailthru is sending to a different address of yours or it is a Spoof. The email address referenced in the complaint is not being sent to through our system.

Sailthru Abuse
Initial Complaint
02/27/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Abruptly began receiving over 100 spam calls, emails, and texts a day, all tracing back to Sailthru. I have reached out to the companys abuse email address to be removed but I am filing this complaint to ensure it is remedied.
Business response
02/27/2024
Hi,
We received your complaint through our standard Abuse address and have already removed you from future email messages. No additional actions are required as this has been done when you contacted us directly.
******** *****
Customer response
02/28/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*********************
Initial Complaint
10/20/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have opted out of receiving emails several times and it continues daily to flood my inbox
Business response
10/20/2023
Hi,
We can look into stoping send mail to you, however, this complaint does not have an email address provided for us to look into. If you can please send your request to ******************************** we will review this and take action.
Sailthru Compliance
Initial Complaint
10/18/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I keep receiving pornographic emails at least ***** times a day. Every time from a different sender where the original is from a .sailthru.com account. I block or unsubscribe and just more emails. This is harassment of the worst kind filling up my inbox with embarrassing clutter. Please help me make it stop.
Business response
10/18/2023
Hi,
We have looked into your complaint and while it looks like Sailthru is sending this mail to you, we are not. This is a spoof to make it look like Sailthru is sending the mail by including it in the header. If you look at the full header of any of the messages the authentication should not be passing. Feel free to send any samples to ******************************** we can review this and show you where the message is coming from.
Since we are not sending the message, we cannot opt-you out as it is not originating from our servers.
Sailthru Abuse

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