ComplaintsforSailthru
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/01/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I have received phishing emails telling me I have won a Cash App Raffle and I know it is bogus the email that this phishing /spam / trash email has come from is OMG SweepsMaps *************************** via ***************** I see lots of complaints on ****** and also see that others have waged a BBB compaint, so I figured I would continue the joy!Business response
08/02/2022
The email provided was opted in to receive mail from this sender, and it is now opted-out. Please reach out to ******************************** should you have any other concerns.
Sailthru Compliance
Initial Complaint
07/14/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Keep receiving emails that I'm owed money from this company. I receive soliciting emails around the clock and I need them to stop! I can attach multiple emails from this company, there are too many to save. I want it to stop NOW!!!!Business response
07/28/2022
This email address opted in to receive messages.This email address has been opted out of all future communications from this customer.
For any additional questions, please email us directly at ****************** We monitor and respond to all correspondences.
Sailthru Compliance
Initial Complaint
06/15/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I originally signed up for this companies' information and now want out. I receive email ads every day and when I hit the unsubscribe link it just takes you to a page to choose your type of ads you want to receive. It does NOT offer a way to unsubscribe. Also in the account area, when you try to delete or change your email address, it doesn't allow you to do that either.Business response
06/16/2022
Hello. Thank you for your details on this. We can see that you are opted in to multiple of our customers, all which have functional unsubscribes. You have now been opted out of messages sent from Sailthru, however, we do see header replay abuse where spammers include Sailthru's headers to make it appear that a message is sent from us and spoofed but we have not sent these messages. If this is the case, we can review and provide additional guidance. Please provide additional details and headers for the messages you are seeing that are not able to opt-out from. If you can please send examples to ******************************** our team will look into this.
Sailthru Compliance
Customer response
06/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved becauseI need to be unsubscibed from the ****************************** web site that sends daily unwanted emails. The site does offer an unsubscibe link but it only allows for narrowing of the choice of emails received. There is NO option to unsubscribe. Tell this ***************** to stop barraging me with daily emails. Thank you.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
Initial Complaint
05/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Numerous messages daily from this business. I did not register with them, have not applied for any jobs, did not subscribe and have had no contact with this company. I have received more than a dozen spam messages in just the last hour. I have reported phishing but it hasn't slowed down at all. It's beyond ridiculous.Business response
05/10/2022
Hi ****,
We have confirmed that you will no longer receive mail from this customer. Your email address was opted in to receive messages from this customer. Feel free to reach out to us directly ************************************* *f you have any other concerns.
Sailthru Compliance
Initial Complaint
03/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have tried to get this company to stop sending me spam and phishing scams multiple times with no successBusiness response
03/31/2022
Hi,
We take all complaints seriously and our abuse team will review and assist. Can you please provide a full message header to ******************************** for email addresses ************************ in this complaint. We believe this is a forged header/spoof where spammers are trying to make their messages appear to be sent through our system. If you would like to provide the full header back to us, we will review to assist you with where the spam originated.
Thank you,
Sailthru Compliance
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Customer Complaints Summary
30 total complaints in the last 3 years.
14 complaints closed in the last 12 months.