ComplaintsforeTickets Box Office

• Initial Complaint

  05/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Business is not giving the correct date for my show. I bought 2 tickets for Thursday but they used May 22, 2024. The date should be Thursday, May 23rd. I emailed them but the response was entirely not pertaining to my request of changing the dates. I am worried that the tickets will not be honored at the theatre when I go on Thursday.

  Business response

  05/20/2024

  Thank you for your contact. 
  
  It is believed that consumer *************************** has posted a review under the wrong company name. We do not have any customer by the name of *************************** in our database.
  
  Daytime Phone: ************
  E-mail: *****************
  
  Kindly ask the customer to review the company name on her purchase receipt. And make the appropriate adjustments. We are ***********************

• Initial Complaint

  03/21/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I googled Metropolitan Opera and "*********************" appeared. It wasn't until after I provided my credit card information for 2 tickets to the Metropolitan Opera: *** ************** March 27, @7:00 p.m.I noticed there was no company logo, name, address or even a seat designation -- just Section: Family Circle Left *Row K. with Order #******** -- 3/14/2023 12:48:58 PM. Delivery method to be E-ticket.I immediately called the Metropolitan Opera who informed me I better call my credit card company as I had been scammed. ******* does NOT use brokers and the "Row K" was NOT legitimate. There is always a seat assignment, etc., etc. There are also several "K's" depending on the level (there are 6 at *******).The only contact information was the number ************** phone listing which I immediately called. It also stated you could email but no address was given. Within the hour I called the 800 number and a woman just answered with a hello. She could NOT speak English. I told her to tell somebody to cancel my order and that I was notifying my credit card company.. Shortly thereafter some man called and said he could "credit my account". Never gave a name or company name but subsequently sent me several emails telling me "All Sales are Final".On the bottom of the first email I received read: Support Team, ***************** W. ***************************************,My credit card company said I would never see any tickets and ******* confirmed as this site had none to sell. They should be investigated and put out of business.

  Business response

  03/21/2023

  Thank you for your contact.

  ********************* is a legitimate, reliable and dependable ticket reseller as stated in the disclaimer at the checkout page for you to review before the Purchase is submitted.

  Our representatives assists clients from all over the world with their ticketing needs.
  
  
  
  As the site's Terms and Conditions on the checkout page state All Sales Are Final, there are no cancellations or refunds. Once the customer clicks on the (Place Order) button, the customer is agreeing to the Terms and Conditions.
  
  
  ********* *****
  **************  *************************  *********** ** ***** ************************

  Customer response

  04/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  According to the terms and conditions of your following emails, I am due a refund for tickets I never received.  When is that going to happen? 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  03/14/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I purchased opera tickets for 1 pm performance sat march the 11th. I also purchased the insurance because the nature of my business in unpredictable in winter ( I own snow plows ). Sure enough we had bad weather and I need to tend to my customers. The insurance option clearly states a refund will be given due to weather issues. I reached out and was told I had to call prior to the show. I called that day but they were not open I left a message and never got a call back so I called. I explained I would rather see a future show as to Make it easier but now I want a full refund.

  Business response

  03/14/2023

  Dear client thank you for your contact.
  
  *********** ** ***** ************************

  Customer response

  03/15/2023

  Better Business Bureau:
  
  I can't understand why they could not reply with that  information in the first place instead replying I'm sorry we able to refund your purchase.  Makes no sense
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  03/13/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered metropolitan opera tickets (and cancelation insurance) on DEC 18 2022 for a performance on March 11, 2023- I printed the receipt with my order number and the *** were supposed to be sent by email "around March 4" The tickets never arrived, but I was charged $584.38 on my credit card No one answers the phone, returns messages and the " live chat " actually sends an email DO NOT USE THIS SERVICE Even if they tix are legit, the customer service is non-existent should you need it

  Business response

  03/13/2023

  Dear client thank you for your contact.

  eTicketsBoxOffice.com is reliable and delivers every ticket that is sold. It is up to the customer to check their email properly for the etickets sent.

  
  
  Our administration reviewed your request and stated the purchase cannot be canceled.
  
  The e-tickets were rendered as per your purchase via e-mail and via text message as shown below.

  The customer responded by saying: I checked my deleted texts and the tickets were sent by TEXT on Monday, March 6 -- I did not open this text because it was just an unknown phone number!!
  
  
  If you purchased the ********************** you have to file a claim with Allianz Global.
  This was a separate charge by Allianz Global:
  
  ********************************************************
   
  
  As the site's Terms and Conditions on the checkout page state All Sales Are Final, there are no cancellations or refunds. Once the customer clicks on the (Place Order) button, the customer is agreeing to the Terms and Conditions.

• Initial Complaint

  12/27/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased two tickets to the ****** Bowl in ********. Once I tried to check in at the gate they informed me -E-tickets allowed someone to sell fraudulent tickets that were purchased with a fraudulent credit card. I am simply looking to be reimbursed. Thank you

  Business response

  12/27/2022

  ***********

  You have purchased the tickets for Haywain Bowl from a different company other than **********************

  We do not have you in our system. I suggest look on your card statement to see exactly the name of the ticket agency you purchased the tickets from.

   

  Kind regards,

   

  ********* ***** ************************

• Initial Complaint

  12/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  October 2022 I purchase six ballet tickets for Dec 17 performance. I didnt receive a confirmation until I contacted them and was told Id receive my tickets automatically on Dec 12. I didnt so I contacted them again on Dec 13. By email I was told there was a problem with my order but was given no details as to what or why. I called and was told by the agent there was no problem and Id get my tickets the next day. Now it is the day before the performance and no tickets. Again by email ** told they cant find replacement tickets for me but wont explain what the initial problem was. But when I call on the phone Im just told to wait and tickets will arrive soon. Its extremely stressful not knowing if I will ever receive tickets and hearing different stories every time I reach them. Half of the time I call I only hear an answering machine. I spent thousands of dollars on the tickets and now no other sellers have tickets available so if I dont receive my order, we will miss our opportunity to see the show. We are coming in from out of town for this and spending money we cannot get back on a hotel. Im attaching my email chain. You can see how the company fails to provide any information about what problem has occurred and why I am not receiving my tickets. They have not found me replacement tickets and say they can provide a refund but I would like my purchase to be honored.

  Business response

  12/16/2022

  Dear client, thank you for your contact.

  As explained, the performance is sold out. We rely on a subscriber from the theatre to send us the e-tickets. There was an issue with the subscriber's e-tickets.

  We informed there was an issue on Dec.13th. And that we can work on replacement tickets or issue you a full refund. We have been working on find you replacement tickets.

  It's understandable that you are frustrated. We are not giving up in finding your replacement tickets. You request a refund, if you no longer need us to work on finding your replacement tickets.

   

  Thank you.

• Initial Complaint

  10/27/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a ticket to see dayseeker in ******* on the date of September 24th the tickets said they would be ready on spetember 25th and they would send me information on how to download my ticket they never did. I paid 254.67$ after buying the insurance. It is almost time for the concert and I have no tickets the concert is on November 16th and still no ticket and no instructions on how to get my ticket I purchased

  Business response

  11/10/2022

  Kindly review the name of the ticket agency you purchased from. We do not sell Dayseeker tickets.

  Thank you.

  ********* ***** ************** ************************

• Initial Complaint

  10/17/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Dear BBB,We bought 2 tickets to the New York Ballet from Eticketsboxoffice.com. They told us they would give us the tickets before 10 am on the day of the performance. We never heard from them and tried to contact them via email, phone, and chat. We were able to reach them only with extreme effort on our part. They told us that they only had 1 ticket for us despite us ordering two tickets. We ultimately asked them to give us the one ticket, but they said they had given that ticket away and no tickets were ultimately available for us. Given the late timing of them revealing that they had no tickets for us, we missed this once in a lifetime opportunity. We have requested a refund but have yet to receive it. I would like to make the general public aware that this company is not a reputable site and should not be used. I believe the BBB should issue a warning against this site.

  Business response

  10/17/2022

  Dear client,
  
  
  

  You were informed of the error of having only one ticket. You said you only wanted if it was two tickets.

  This an error that basically never occurs with the thousands of tickets sold. Even computer systems makes errors.

  A lot of effort was put into the search for replacement tickets. There was always an open channel of communication.
  
  ********* ***** ************** ***** **************************************************** ***** ************************
  

  
  

  Customer response

  10/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Eticketsboxoffice.com took my money and did not deliver the tickets promised. As a result, I missed a performance that I will never be able to see now. 
  

  Here is a simple question:

   

  Why would eticketboxoffice.com take my money and not actually have the tickets to deliver?

  I do Not believe this is a reputable business and I am trying to alert other consumers. 
  

  thank you.

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business response

  10/28/2022

  Dear client,
  
  
  
  
  Its unfortunate the one ticket error occurred. We tried our best to fix the issue. Your card has been fully refunded. Kindly don't make any false statements.
  
  
  Our deepest apologies.

  Customer response

  11/03/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   This business took our money in exchange for two tickets to a premium event. We stopped looking for tickets because this company guaranteed the tickets. The company did not deliver the tickets to us and we were not notified until it was too late to get other tickets. We missed the event.
  

  To communicate with the company required maximum effort on my part to continuously call, leave voicemails, and emails. 
  

  I am dissatisfied with this company and would like for other people to know about the companys skeptical business practice.

  Thank You.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

• Initial Complaint

  05/09/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I previously contacted the BBB on 9/22/2021 about contacting eTickets to get them honor a voucher they had issued when the Metropolitan Opera canceled the performance due to Covid. Complaint number ********. You sent the complaint on to ETickets and we were contacted and told our voucher would be honored to repurchase tickets at the .Metropolitan Opera for Saturday, May 14. We were assured that the tickets would be a available for downloading today, May 7. We just received an email from them that the ticket will now not be available until the day before the opera, After checking the ratings for eTickets we see that many customers were never mailed their tickets as of the morning of the event. We have spent $1100 to give our beloved granddaughter this experience which she has been waiting for since before COVID. We want eTickets to honor their original ommitment and send the tickets today! Thanks so much for helping us!

  Business response

  05/09/2022

  As stated on the site ******************************************:  tickets sold through SITE are often obtained through the secondary market. We rely on third party suppliers to send us the e-tickets.

  We were informed the e-tickets would be sent by the end of the day on May 13th.

   

  Thank you.

• Initial Complaint

  09/22/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  In September of 2019 I purchased $1181.25 worth of tickets from ************ for a graduation present for my granddaughter. The tickets were for May 2nd 2020 for a production at the Metropolitan Opera. Due to COVID the production was cancelled but when I requested a refund from eTickets I was told that they could only issue me a voucher. They sent a voucher which states that it will be “worth the full purchase and has no expiration date.” When we tried to redeem the voucher online, the website didn’t recognize the discount codes provided in the voucher. When we telephone (Repeatedly!,!! )using two different support numbers no one answers the phone. We need help getting a a refund or using the voucher to purchase tickets for the Opera this year. Please contact us if you need more information. Our Tel. No’s. are ###-###-####or ###-###-####. Email is *********************

  Business response

  09/22/2021

  Thank for your contact.

  Customer's discount code has been activated. Customer's last name matched a different customer from abroad.

  The issue has been resolved.

   

  Customer response

  09/23/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *******  
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩