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Business Profile

Event Ticket Sales

eTickets Box Office

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

This profile includes complaints for eTickets Box Office's headquarters and its corporate-owned locations. To view all corporate locations, see

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eTickets Box Office has 2 locations, listed below.

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    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a ticket to see Nutcracker in ******** and made all travel arrangements. My credit card was charged and when requested the e ticket was told that they could not provide etickets. I made all travel arrangements for this trip. This is a very unreliable business as I called them and was told that I would get a call back and did not get a call.

      Business Response

      Date: 12/23/2024

      Dear Patron,

      As part of our commitment to secure ticketing, all purchases are automatically reviewed for potential fraud. To protect against unauthorized transactions the full name, address, email, and phone number must match the details on the payment card. Mismatches will lead to order cancellation with a full refund, and the ticket will not be delivered.

      A full refund has been issued back to the original card. It may take up to 5 business days to appear on your online account.


      Support Team
      ************
      **********************************************************************
      **************************************

    • Initial Complaint

      Date:11/12/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I thought I was buying the tickets from the ********** directly - I placed the order on July 10, 2024 for tickets on *********** Day February 14, 2025. Months have passed. I have made travel arrangements and booked hotel accomodations based on this purchase and I still have no tickets - I'm expected to trust they will arrive electronically, but 4 months have gone by and I have no evidence that the tickets will be forthcoming. I have multiple bad reviews and now doubt that they will be available on the day planned. I simply wish to receive the electronic tickets.

      Business Response

      Date: 11/12/2024

      Dear ******,

      Thank you for your review.

      On November 11th, the e-tickets were sent via e-mail: ******************************************************** 
      andmobile message:********** for patron's convenience in accessing the e-tickets.


      Support Team.
      ************
      **********************************************************************
      **************************************

    • Initial Complaint

      Date:05/20/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business is not giving the correct date for my show. I bought 2 tickets for Thursday but they used May 22, 2024. The date should be Thursday, May 23rd. I emailed them but the response was entirely not pertaining to my request of changing the dates. I am worried that the tickets will not be honored at the theatre when I go on Thursday.

      Business Response

      Date: 05/20/2024

      Thank you for your contact. 

      It is believed that consumer *************************** has posted a review under the wrong company name. We do not have any customer by the name of *************************** in our database.

      Daytime Phone: ************
      E-mail: *****************

      Kindly ask the customer to review the company name on her purchase receipt. And make the appropriate adjustments. We are ***********************

    • Initial Complaint

      Date:03/21/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I googled Metropolitan Opera and "*********************" appeared. It wasn't until after I provided my credit card information for 2 tickets to the Metropolitan Opera: *** ************** March 27, @7:00 p.m.I noticed there was no company logo, name, address or even a seat designation -- just Section: Family Circle Left *Row K. with Order #******** -- 3/14/2023 12:48:58 PM. Delivery method to be E-ticket.I immediately called the Metropolitan Opera who informed me I better call my credit card company as I had been scammed. ******* does NOT use brokers and the "Row K" was NOT legitimate. There is always a seat assignment, etc., etc. There are also several "K's" depending on the level (there are 6 at *******).The only contact information was the number ************** phone listing which I immediately called. It also stated you could email but no address was given. Within the hour I called the 800 number and a woman just answered with a hello. She could NOT speak English. I told her to tell somebody to cancel my order and that I was notifying my credit card company.. Shortly thereafter some man called and said he could "credit my account". Never gave a name or company name but subsequently sent me several emails telling me "All Sales are Final".On the bottom of the first email I received read: Support Team, ***************** W. ***************************************,My credit card company said I would never see any tickets and ******* confirmed as this site had none to sell. They should be investigated and put out of business.

      Business Response

      Date: 03/21/2023

      Thank you for your contact.

      ********************* is a legitimate, reliable and dependable ticket reseller as stated in the disclaimer at the checkout page for you to review before the Purchase is submitted.

      Our representatives assists clients from all over the world with their ticketing needs.



      As the site's Terms and Conditions on the checkout page state All Sales Are Final, there are no cancellations or refunds. Once the customer clicks on the (Place Order) button, the customer is agreeing to the Terms and Conditions.


      ********* *****
      **************  *************************  *********** ** ***** ************************

      Customer Answer

      Date: 04/19/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      According to the terms and conditions of your following emails, I am due a refund for tickets I never received.  When is that going to happen? 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***************************




       

    • Initial Complaint

      Date:03/14/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased opera tickets for 1 pm performance sat march the 11th. I also purchased the insurance because the nature of my business in unpredictable in winter ( I own snow plows ). Sure enough we had bad weather and I need to tend to my customers. The insurance option clearly states a refund will be given due to weather issues. I reached out and was told I had to call prior to the show. I called that day but they were not open I left a message and never got a call back so I called. I explained I would rather see a future show as to Make it easier but now I want a full refund.

      Business Response

      Date: 03/14/2023

      Dear client thank you for your contact.

      *********** ** ***** ************************

      Customer Answer

      Date: 03/15/2023

      Better Business Bureau:

      I can't understand why they could not reply with that  information in the first place instead replying I'm sorry we able to refund your purchase.  Makes no sense

      Sincerely,

      ***************************



       

    • Initial Complaint

      Date:03/13/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered metropolitan opera tickets (and cancelation insurance) on DEC 18 2022 for a performance on March 11, 2023- I printed the receipt with my order number and the *** were supposed to be sent by email "around March 4" The tickets never arrived, but I was charged $584.38 on my credit card No one answers the phone, returns messages and the " live chat " actually sends an email DO NOT USE THIS SERVICE Even if they tix are legit, the customer service is non-existent should you need it

      Business Response

      Date: 03/13/2023

      Dear client thank you for your contact.

      eTicketsBoxOffice.com is reliable and delivers every ticket that is sold. It is up to the customer to check their email properly for the etickets sent.



      Our administration reviewed your request and stated the purchase cannot be canceled.

      The e-tickets were rendered as per your purchase via e-mail and via text message as shown below.

      The customer responded by saying: I checked my deleted texts and the tickets were sent by TEXT on Monday, March 6 -- I did not open this text because it was just an unknown phone number!!


      If you purchased the ********************** you have to file a claim with Allianz Global.
      This was a separate charge by Allianz Global:

      ********************************************************
       

      As the site's Terms and Conditions on the checkout page state All Sales Are Final, there are no cancellations or refunds. Once the customer clicks on the (Place Order) button, the customer is agreeing to the Terms and Conditions.

    • Initial Complaint

      Date:12/27/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two tickets to the ****** Bowl in ********. Once I tried to check in at the gate they informed me -E-tickets allowed someone to sell fraudulent tickets that were purchased with a fraudulent credit card. I am simply looking to be reimbursed. Thank you

      Business Response

      Date: 12/27/2022

      ***********

      You have purchased the tickets for Haywain Bowl from a different company other than **********************

      We do not have you in our system. I suggest look on your card statement to see exactly the name of the ticket agency you purchased the tickets from.

       

      Kind regards,

       

      ********* ***** ************************

    • Initial Complaint

      Date:12/16/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      October 2022 I purchase six ballet tickets for Dec 17 performance. I didnt receive a confirmation until I contacted them and was told Id receive my tickets automatically on Dec 12. I didnt so I contacted them again on Dec 13. By email I was told there was a problem with my order but was given no details as to what or why. I called and was told by the agent there was no problem and Id get my tickets the next day. Now it is the day before the performance and no tickets. Again by email ** told they cant find replacement tickets for me but wont explain what the initial problem was. But when I call on the phone Im just told to wait and tickets will arrive soon. Its extremely stressful not knowing if I will ever receive tickets and hearing different stories every time I reach them. Half of the time I call I only hear an answering machine. I spent thousands of dollars on the tickets and now no other sellers have tickets available so if I dont receive my order, we will miss our opportunity to see the show. We are coming in from out of town for this and spending money we cannot get back on a hotel. Im attaching my email chain. You can see how the company fails to provide any information about what problem has occurred and why I am not receiving my tickets. They have not found me replacement tickets and say they can provide a refund but I would like my purchase to be honored.

      Business Response

      Date: 12/16/2022

      Dear client, thank you for your contact.

      As explained, the performance is sold out. We rely on a subscriber from the theatre to send us the e-tickets. There was an issue with the subscriber's e-tickets.

      We informed there was an issue on Dec.13th. And that we can work on replacement tickets or issue you a full refund. We have been working on find you replacement tickets.

      It's understandable that you are frustrated. We are not giving up in finding your replacement tickets. You request a refund, if you no longer need us to work on finding your replacement tickets.

       

      Thank you.

    • Initial Complaint

      Date:10/27/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ticket to see dayseeker in ******* on the date of September 24th the tickets said they would be ready on spetember 25th and they would send me information on how to download my ticket they never did. I paid 254.67$ after buying the insurance. It is almost time for the concert and I have no tickets the concert is on November 16th and still no ticket and no instructions on how to get my ticket I purchased

      Business Response

      Date: 11/10/2022

      Kindly review the name of the ticket agency you purchased from. We do not sell Dayseeker tickets.

      Thank you.

      ********* ***** ************** ************************

    • Initial Complaint

      Date:10/17/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB,We bought 2 tickets to the New York Ballet from Eticketsboxoffice.com. They told us they would give us the tickets before 10 am on the day of the performance. We never heard from them and tried to contact them via email, phone, and chat. We were able to reach them only with extreme effort on our part. They told us that they only had 1 ticket for us despite us ordering two tickets. We ultimately asked them to give us the one ticket, but they said they had given that ticket away and no tickets were ultimately available for us. Given the late timing of them revealing that they had no tickets for us, we missed this once in a lifetime opportunity. We have requested a refund but have yet to receive it. I would like to make the general public aware that this company is not a reputable site and should not be used. I believe the BBB should issue a warning against this site.

      Business Response

      Date: 10/17/2022

      Dear client,


      You were informed of the error of having only one ticket. You said you only wanted if it was two tickets.

      This an error that basically never occurs with the thousands of tickets sold. Even computer systems makes errors.

      A lot of effort was put into the search for replacement tickets. There was always an open channel of communication.

      ********* ***** ************** ***** **************************************************** ***** ************************


      Customer Answer

      Date: 10/20/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       Eticketsboxoffice.com took my money and did not deliver the tickets promised. As a result, I missed a performance that I will never be able to see now. 

      Here is a simple question:

       

      Why would eticketboxoffice.com take my money and not actually have the tickets to deliver?

      I do Not believe this is a reputable business and I am trying to alert other consumers. 

      thank you.

       

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *****************************




       

      Business Response

      Date: 10/28/2022

      Dear client,




      Its unfortunate the one ticket error occurred. We tried our best to fix the issue. Your card has been fully refunded. Kindly don't make any false statements.


      Our deepest apologies.

      Customer Answer

      Date: 11/03/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       

       This business took our money in exchange for two tickets to a premium event. We stopped looking for tickets because this company guaranteed the tickets. The company did not deliver the tickets to us and we were not notified until it was too late to get other tickets. We missed the event.

      To communicate with the company required maximum effort on my part to continuously call, leave voicemails, and emails. 

      I am dissatisfied with this company and would like for other people to know about the companys skeptical business practice.

      Thank You.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *****************************




       

    eTickets Box Office is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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