Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered ********** of ********** football tickets. These had been ordered back in Feb. I have yet to receive the tickets. All games have items and dates set and all tickets are for sale currently. In an email I have they say row 89..row ******************** ******************. I want my tickets emailed ASAP. Date and time listed are also incorrect. Game is Sept 7 @3:30 this says Sept 6 @11am. I want the tickets I paid for/ordered ASAP!

  Business Response

  Date: 06/11/2024

  Our Support team communicated with this buyer that the language on their offer says: "Event time is subject to change. Ticket locations will be assigned at a later date, with mobile tickets available to manage at 48 hours before the game."
  
  We also reached out to **********, who decides when the tickets are sent, and they said they will be sending them sometime in the beginning of August.

  It's possible this buyer made this BBB complaint before they received this info from our Support team but they will receive their tickets when in the timeline above, which is inventory that is controlled and owned by Notre Dame.
  

  
  

  Customer Answer

  Date: 06/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************
  
  
  
   
  
  

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 29,2024 I purchased tickets through Fevo for the Gold Over America Tour. I Spent $334.10 and was suppose to get a confirmation email after the purchace of the tickets, I have not received a email or the tickets I purchase. I reached out to customer support on the first week of May and was told that it was a delay and tickets would be sent out on May 17th, 2024.May 17 came and I still have not received tickets. I reached out by email on May *************************************************************************************************** I have not heared anything, I emailed again on May 23 asking if there was an update that I still have not received anything, I got a email back on May 29th saying that he have not received an update from the box office but will send a follow-up. At this point it has been 1 month since the purchase of my tickets and no one have an answer to where are the tickets that I purchased. I still have not received a email with confirmation or anything. This place is a scam!

  Business Response

  Date: 06/11/2024

  We are actively emailing with this consumer as well as the ticket provider to ensure that this buyer is able to access their tickets. Their event is still a month in the future and they have not replied to our previous two emails but the ticket provider has confirmed that the tickets have been delivered to the buyer's online account and our support team has been actively trying to assist the buyer with how to access those tickets. If they need further assistance, we would encourage the buyer to reply to the emails with our support team as it is a much more efficient process than through this channel.

  Customer Answer

  Date: 08/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************
  
  
  
   
  
  

• Initial Complaint

  Date:05/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to purchase tickets to a ranger game on January *******. I gave fevo my credit card info and did not receive my tickets. Nonetheless I was charged $659.25. I complained to Amex and they received an email proving that fevo sent the tickets which I never received. I sent Amex proof that I never got them. The next day I bought tickets to that game on Ticketmaster. Which I gladly paid for. ***********************************

  Business Response

  Date: 05/15/2024

  While we understand the buyer's frustration, our records indicate that the tickets were indeed sent promptly after purchase. The screenshots from our **************** platform, ************************, clearly demonstrate the date and time of purchase, confirmation email, and order email containing ticket access instructions. These screenshots confirm that the tickets were delivered and accessible within 3 minutes of purchase. Furthermore, the order email includes a link to our support team for assistance.
  
  We were only made aware of the issue a month after the event when contacted by the buyer's bank. Given that the buyer received the purchased tickets, we are unable to issue a refund. Attached are the relevant documents for your reference.

  Customer Answer

  Date: 05/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: They have claimed several times that they sent the emails. However, I have not received them. They can claim many times that they sent them but the truth is I have not received them. Furthermore I bought tickets to the game the next day through a legitimate vender Ticketmaster.  I would not have done so if I received the tickets from them. In addition, I went back to January 10 emails I received and there was none from them. I forwarded screenshots of this to Amex who did not uphold my claim. It appears that fevo is fairly sophisticated in its fraudulent conduct. I am not the only client to have a problem with them. Please request proof that I accessed the tickets from them. I also like to point out that I am 75 years old and am not sophisticated when it comes to the internet. Thanks for your help. 
  ******************************;
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************************
  
  
  
  
   
  

  Customer Answer

  Date: 08/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved.

  it is possible that the company sent the tickets but I never received them and I went on to purchase the same tickets through Ticketmaster. I would not have done this if I had received the tickets from this company. They will not admit that it is possible that an email did not go through. Not only is it possible it is the truth.

  ************************;

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************************
  
  
  
  
   
  

  Business Response

  Date: 08/20/2024

  We understand that the buyer is dissatisfied with our previous responses due to not receiving a refund. However, we are unable to issue the refund requested. As an e-commerce platform, FEVO does not own or control the inventory; we facilitate the transaction. When a buyer requests a refund, we relay the request to our client, who owns and manages the inventory. It is the clients decision whether to grant the refund. In this case, the client has a strict no-refund policy.
  
  While we sympathize with the buyers confusion regarding ticket access, its important to note that they chose to purchase new tickets instead of contacting our support team for assistance.
  
  The buyers first communication to FEVO about issues accessing their tickets came through a chargeback initiated with their credit card company after the event had taken place. Throughout this process, the buyer has claimed that FEVO never sent the tickets. However, as shown in our previous responses to both the BBB and the credit card company, FEVO fulfilled its part of the transaction. The buyers decision to purchase additional tickets from another source, rather than using the tickets we provided, was not due to any fault of FEVO.
  
  Even if the buyers assertion that they did not receive our emails is accurate, it raises the question of why they did not contact our support team for help. Furthermore, these tickets were not attached to an email but were delivered to the buyers My******* Account. The buyer could have accessed their tickets via the *** Ballpark App or by logging into the ******* Account Manager.
  
  While we empathize with the buyers difficulty in accessing our emails, our system indicates that the email was delivered. Moreover, they had alternative methods to access their tickets, as mentioned above. If they had trouble accessing the tickets or did not receive the email, they could have reached out to us for assistance, but they did not. Even if we were able to issue a refund, the final decision lies with the client, not with us and the client has refused this refund request multiple times already.

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two tickets to the Orlando **** game on 05/04/2024. The tickets were purchased today 05/02/2024. When purchasing the tickets I typed in the wrong email and do not have access to it. They claim the tickets where sent to that email which I can not log in to, and when I try to go through customer support it claims I need to log into my account using the email I used to purchase the tickets, which again I dont have access to. The games is in less 48 hours and if I dont get the tickets before then I want a refund. The order Number is ********. If possible I would like the tickets sent to this email address, ************************

  Business Response

  Date: 05/03/2024

  This buyer purchased from an offer that is specifically for students, they need to use a .*** email address in order to make the purchase. They entered a .edu address but apparently they don't have access to the address they typed in when making this purchase. Our team can not update the email address on their order to a gmail address since this offer was gated specifically for buyers with a .edu email.

  For future reference, our support team can be reached by entering any valid email address at **********, it does not need to be the email used at purchase. Our support team can also be reached via direct message on ******************* or ******** Since this buyer's event is tomorrow, our team is contacting this buyer directly with their ticket access instructions. But we would like to note since this BBB complaint is a strike against our business, that FEVO provided this buyer with the tickets they purchased. The ticket access instructions were sent to the email address they entered at checkout and this buyer received their ticket access instructions well in advance of the event.
  

  Customer Answer

  Date: 05/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  Date:04/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought tickets sold by them at ****** in *******, **. I looked online on my mobile device and their was lots of availability to redeem the tickets. After purchasing the tickets, the tickets are unredeemable and their website does not work. There is no way to contact them for support. Complete scam it seems or terrible business at worst.

  Business Response

  Date: 04/16/2024

  Hi, we can't tell from the content in this complaint which team the voucher purchase was for but our team is happy to help if this consumer would like to contact us directly at: **************************************** Just for future reference and for any other buyers who might be reading this complaint in the future, this contact info is printed on the physical voucher in the ****** warehouse and it's also listed on the ****** website, as well as the website where you redeem your voucher to receive your tickets. Buyers can also contact ****** online, or in warehouse to get in touch with FEVO's support team. With that said, we'd be happy to assist this consumer if they would like to email us at **************************************** or click the TICKET HELP button at FEVO.com or go to MyFEVO.com and click the Need Help button. Thanks.

• Initial Complaint

  Date:03/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 76ers tickets through fevo. They sent me two emails in a row with a link to collect my tickets directly from Ticketmaster. The tickets are not showing in my Ticketmaster events account and there's no way to contact fevo. I have less than 24 hours before I need to use these tickets and I have no way to access them.

  Business Response

  Date: 03/08/2024

  **** contacted our Support Team last night, received the info needed to access her tickets this morning and now has her tickets in her digital wallet. Teams utilize specific Ticketmaster Account Manager links, which are separate from the general Ticketmaster site. Fans generally need to use an app for the team or league or the specific TM Account Manager link for their team in order to access their tickets. Our support team can be contacted at ************, which is how **** received a quick response to her inquiry.

• Initial Complaint

  Date:02/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets to an upcoming event for 2/28/24 at the ************* but have yet to receive the ticket. Email confirmation I received ****** get your tickets now thru the links below. I used the link, followed instructions and the ticket is not in my Ticketmaster account or my ******* Bulls account. I filed support tickets with FEVO on 2/10 and 2/13 to no ***** just an automated reply that they will get back to me. Called Ticketmaster who states they have no record of the sale and to contact fevo. Fevo has no customer service number. My order info is below VO Order-**********urchase-Date:Feb 10, **** @ 8:37 PM CST Ticketmaster Archtics Account #:******** Customer********** ****** ******************************* Archtics Order #:******* Customer-Address:******************************************************************** *********** Venue Details ************* **************************************************************************** If the ticket is not sent to me by 2/21/24 issue an immediate refund. I will make other plans and am giving them until 2/21/24 to comply

  Business Response

  Date: 02/13/2024

  Our Support team worked with the ticket office to help merge this buyer's Ticketmaster accounts, which gave them access to their order. We hope they enjoy their event.
  

• Initial Complaint

  Date:02/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased ************** tickets packs that were advertised as redeemable on February 1st. At midnight on February first they were not redeemable, no messages showing that they could be redeemed until 5 am when they said it would be noon. At noon the website did not function for two hours. Continuous crashing and errors. Unable to get the tickets that I paid for. They later delayed indefinitely the time to redeem tickets. Fraudulent activity done by a sub par excuse for a business. The company offered no apology and just said at some point in the future we will give you two hours notice that you will get your tickets. Give your customers real information

  Business Response

  Date: 02/02/2024

  Redemption of ****** vouchers for ******* tickets was moved from 12pm PT to 7pm PT on the same day. This buyer is welcome to use their voucher now or they can bring it back to the point of purchase if they are dissatisfied. Were sorry they were frustrated by the delay.

• Initial Complaint

  Date:12/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around March 2023, I purchased tickets for a Yankee game scheduled for September 23,2023. I paid $187.88 for two tickets. On September 23, 2023 it was announced the game was canceled and that those who could not make it to the makeup game (held on a Monday in the middle of the workday) would receive credit to purchase tickets to a different game. A Yankee rep assured me that we would get the credit by the end of that week (September 29). However, the credit was not received until after the baseball season ended on October 1 (credit was received on or around October 6). When I tried to use the credit to purchase tickets for a game for next season, I received multiple error messages on any game I tried to use the credit for. I reached out to the ******* and Ticketmaster (who were the only customer service options) and received no help. As I had not received the service I paid for or a similar service in the form of credit, I filed a dispute with my bank. Over a month later, Fevo finally reached out and asked about the chargeback. I explained the situation and was told I would get a refund. However, I have not received a refund to date and the credits have actually been removed from my account. So ******************** basically stole almost $200 from me and provided nothing. This is unacceptable. I would like the full refund I was promised. My original order number is ********.

  Business Response

  Date: 12/23/2023

  Wed be happy to discuss options for this buyers raincheck. They can call the phone number listed on their voucher or simply respond to our email requesting they drop their chargeback so we have access to return their funds. We do not have access to return funds that are locked in dispute. Using BBB to communicate is the slowest path possible. Please respond to our prior emails or email ***************************************** Thanks. 

• Initial Complaint

  Date:10/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to use a ****** voucher to redeem prepaid ** football tickets. Fevo accepted the voucher, but disregarded it and fraudulently charged my credit card, and even charged a higher rate than the voucher purchase because they added a service fee. I don't want to deal with this business because of the fraud that they committed against me, which they had admitted to in the enclosed email, and *************** refusing to refund me due to it being a non refundable product. I want them to provide a refund for the voucher cost because of the fraudulent use of my card.

  Customer Answer

  Date: 10/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************