Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets from Fevo on October 24 2022. I was told my tickets would be delivered 24 hours before the time of my event which would be on December 18 2022. I did not receive anything from them so I reached out to the company asking where my tickets were. I did not receive a response from them until December 19 2022 which is after the time of the event. All they asked was whether or not I was able to get into the venue. I told them I was not and that I had to get new tickets. From that point on, I received no further response until today January 10 2023. I opened up a dispute with my credit card company after I informed them I did not get my tickets. They are now trying to dispute back telling me they have proof I purchased the tickets and that I won't get my money back because they did nothing wrong. How is it that they think they did nothing wrong when they did not deliver. I purchased a product and I would expect to receive that product. No product delivered means they should not be paid. Fevo is a sham of a company stealing money from unsuspecting people.

  Business Response

  Date: 01/11/2023

  As this buyer noted, this issue is being settled between the banks since they disputed their credit card charge. We're sorry if they are frustrated by the credit card dispute process but that is beyond our control. The consumer disputed the charge, our fraud team responded to that dispute to request more information. Now that the information has been gathered and confirmed by both the consumer and FEVO it is up to the banks to decide if the money will be returned or not. It is not possible for us to return funds that are in dispute. Once a credit card dispute is filed those funds are locked. If this buyer would like FEVO to issue them a refund, the first step is to drop the credit card dispute so we can access those funds to then return them. It is impossible to refund money that is being held by banks in dispute. Our billing team is in direct contact with this buyer via email and this information has been expressed directly to them as well.
  

• Initial Complaint

  Date:01/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 tickets for the Nutcracker! The Magic of Christmas at the ****************** in *********. The tickets were selected from the map provided, and did not indicate any obstruction of view. Two of our guests and ourselves realized once we were seated at the theater, our seats were obstructed. We had partial view of the stage and there were lighting fixtures also blocking our view. Substantial acts for this holiday ballet were not viewable. I contacted FEVO via ******* message and they stated all sales final. This was $290 evening, four tickets. The audacity of FEVO not attempting to resolve this. They were in error by selling and not disclosing the obstruction from theatrical lighting and speakers is disingenuous and lacking in integrity as a company. I would like a refund for a performance we did not have the opportunity to see 100 percent. We never would have chosen these tickets had we been aware.

  Business Response

  Date: 01/09/2023

  This buyer purchased discounted tickets from a link for friends & family of the show on November 7th. Their event took place on December 8th. The page they purchased from clearly stated, Your seats will be assigned in the best available seats at this price level within Rows G-P in the ***************** Left ********* or Right *********. So, their claim that they selected specific seats from a map was erroneous.
  
  The buyer contacted our support team via ******* on December 13th, a full five days after their event and a full month after they received their tickets with specific seat locations. Each step of the purchase process included clear and consistent messaging which states, There are no refunds or exchanges. This info is included on the purchase page, the confirmation page and in the confirmation email.
  
  After the buyer contacted our team on *******, we contacted the ticket seller with this buyers refund request. The ticket seller let us know that they do not offer refunds or exchanges and that all sales are final.We relayed that info to the buyer. Since FEVO is an e-commerce platform utilized by sellers, it is not our decision whether or not a seller would like to issue a refund for their product. That decision is up to the seller. We let the buyer know that the seller is enforcing their ALL SALES ARE FINAL policy. While we recognize this buyer wanted to receive the money back for the show they attended, we cannot issue a refund without the sellers authorization and in this case the seller declined.
  
  The core of this buyers complaint is that their view was obstructed. Our response includes the photo sent by the buyer, which clearly shows that they did not receive obstructed view seats. The so-called obstructions are the speakers suspended from that ceiling that provide the sound to the audience and the lights at the base of the stage that enable them to see the performers. There are no performance elements behind the hanging speaking stack suspended from the ceiling. The buyer received what they paid for and they attended the event. They did not think to complain about the event until almost a week after they attended. They had almost the entire month of November to reach out before the performance to request to be reseated if they were dissatisfied with the seats they received. In the events industry, all sales are final. Promoters do not offer refunds for events that have already happened, especially when the tickets were used and the buyer attended the event.

• Initial Complaint

  Date:12/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 3 ny Islanders tickets from fevo on 10/23/22 for a game on 01/10/23 and was supposed to have received a confirmation email from them within 48 hours and I never have. I checked with my credit card company and have been billed and paid for the tickets. I tried to sign into my fevo account to find out whats going on and wind up stuck in a loop going back and forth and never getting anywhere. I can not find a contact phone number and all attempts to reach them by email have been unsuccessful.

  Business Response

  Date: 12/20/2022

  The buyer's email address on this complaint does not match the email address on their FEVO order. Our Support team will contact the buyer directly, using the email address from this complaint to confirm and update the email associated with their ticket order.
  

• Initial Complaint

  Date:12/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 28/11/22 Purchased 2 tickets to Senators game Dec 3, 2020 and two tickets to game on Dec 22, 2022.Each set of tickets came with two free tickets to a game in January 2023. An email to select the free tickets was to arrive in 24 hours.Nature of Dispute: FEVO has not emailed me an email to select the free tickets. Attempts to click yellow button for customer support are a merry-go-round that doesn't allow you to speak to anybody. Attempts to create an account have not been successful. I am unable to add my name to the account and unable to get them to text me a verification code despite multiple attempts. Has FEVO tried to resolve: It's too hard to get a hold of them to confirm if they have received my emails sent to ********************************** and as stated above, reaching customer support on their website is impossible. Was this a scam?

  Business Response

  Date: 12/15/2022

  This buyer was sent the email with their purchase codes on 11/29 & 12/3. It is possible their email administrator blocked the emails from coming through. Regardless, we re-sent those messages and also reached out directly to this buyer with the info they didnt receive previously.

   

   

   

   

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered tickets for an event at the *********** on 12/9/22. Never received email confirming tickets. Have screenshot of payment confirmation and my credit card was charged. Logging into "myfevo", no tickets no history no purchase. Followed their directions to also check Ticketmaster account, nothing. When purchasing, only allowed you to select a section, not rows or seats. No confirmation from Fevo about what seats I may have. Fevo Need Help buttons directs you in circles and I have no purchase I need help on because it doesn't show in my account. Support email tells me to do the same steps in a circle with no way yo actually contact fevo. Ghost Pirates won't reply to messages or emails. I want confirmation of my tickets from Fevo now. They're only instruction is to log into your FEVO account, "click on your order" and select "need help." The ***** ISNT THERE to click on. No other way to contact anyone. No customer support.

  Business Response

  Date: 12/13/2022

  The buyer accidentally entered a typo in their email address so they didn't not receive their confirmation info and placed another order. The buyer contacted us via ******* and we were able to assist them with a refund for their redundant purchase.

• Initial Complaint

  Date:12/12/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company does not allow for you to add phone number it spins you around like an idiot for an hour waiting for text codes that dont appear. Ask for help and no reply. I need a contact please is this really the only way to reach this company ? I have one question one simple question the company is running people In circles . Absolutely ridiculous they have NO a email or phone number and if you contact support it spins you around telling you to add a phone number then dont send a text code ! My entire morning to ask ONE question .

  Business Response

  Date: 12/12/2022

  We are reaching out to the buyer directly via email now and investigating why they were not receiving a verification code to their phone. However, we can see that their phone number is attached to both of their orders. For future inquiries, buyers can contact our support team by logging into MyFEVO with their email address or phone number, once logged-in click details on the order you have a question about then click the Need Help button to send a message.
  

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 12/08/22 Amount of Money Paid to FEVO: Subtotal = $270.00, Fees $25.65, TOTAL = $295.65 FEVO committed to provide me with: (1) 3 tickets to Senators vs. Detroit Red Wings (December 23, 2022 @ 7:00 PM)(2) 2 tickets to Senators vs. Seattle Kraken (January 7, 2023 @ 7:00 PM)(3) 2 tickets to Senators vs. Pittsburg Penguins (January 18, 2023 @ 7:00 PM)(4) 2 tickets to Senators vs. New York Islanders (January 25, 2023 @ 7:00 PM)Nature of Dispute: FEVO has not emailed me any confirmation of my purchase yet my account has been charged. Attempts to click yellow button for customer support are a merry-go-round that doesn't allow you to speak to anybody. Attempts to create an account have not been successfull. I am unable to add my name to the account and unable to get them to text me a verification code despite multiple attempts.Has FEVO tried to resolve: It's too hard to get a hold of them to confirm if they have received my emails sent to ********************************** and as stated above, reaching customer support on their website is impossible. Account/order/tracking number: Thats the truly terrifying part. I have received nothing from them yet. Zero confirmation I will get what I paid for. Thank goodness I took screen shots, because its the only proof (other than the charges to my account - that I purchased anything at all). I just want my order confirmation NOW. I understand the possibility of not mailing me my actual tickets until up to 24 hours before the event.

  Business Response

  Date: 12/09/2022

  This buyer contacted us via ******* and we were able to assist. They entered a typo in their email address at the time of purchase so their confirmation email was sent to an incorrect address. We forwarded their email confirmation and notified the ********** so they could correct the typo on the Account Manager.
  

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received my txt from dub club for $25 tickets to warriors vs rockets (*******). I click the link and go to the link, click the game and go to my tickets. I then type in all of my info including my credit card info and address and everything. Everything comes up as good with a check ***** Then I hit confirm. It gives 3 dots as if its processing. It never does. So I try again and again and again all with the same thing happening and no tickets and then they are all sold out. This has happened twice. I have tried to get ahold of them. This is not acceptable and I believe they are stealing my info. Everyone else seems to be able to get there tickets but I have not been able to twice as a loyal fan whos signed up for the tickets and Iv missed multiple games because of theyre shorty payment processing. I believe they are thieves and need to be dealt with. FEVO.com is a scam. There is no reason my info wouldnt go through.

  Business Response

  Date: 12/05/2022

  While we empathize with this buyer and understand their frustration, this is not an issue that warrants BBB complaint. This buyer registered for free to receive text messages for the CHANCE to purchase a limited number of deeply discounted tickets. Their own complaint states that, "Everyone else seems to be able to get there [sic] tickets but I have not been able to twice as a loyal fan whos signed up for the tickets..." so the buyer acknowledges that other buyers are getting their tickets, which shows there are no issues with the offer. This is a simple case of supply and demand, thousands of fans signed up to receive text messages for the chance to buy deeply discounted tickets. For each of these games there are far more potential buyers than available seats. Many people who registered to receive text messages will not be able to buy these deeply discounted tickets. If this fan is concerned about missing future games, there are many avenues to secure tickets from the box office other than these flash sales, which have an extremely limited quantity available. FEVO is an ecommerce company, our business model is based on receiving a percentage of sales made on our platform, we do not benefit in any way from a person entering their info but not sending any payment. The accusation that we are stealing this buyer's information is beyond absurd, especially considering they themselves entered all of their details and even posted those details on this site where it can be seen by the public. We're sorry this buyer hasn't been able to secure the deeply discounted tickets they want but there are no issues for us to address here, there are more potential buyers than available seats.
  

• Initial Complaint

  Date:11/28/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered tickets for ********************** hockey for 1/7/2023. Never received email confirming tickets. Have screenshot of payment confirmation. Ghost Pirates site on October 5 2022 only directed you to Fevo for single game tickets so this was the only option. Logging into "myfevo", no tickets no history no purchase. Followed their directions to also check Ticketmaster account, nothing. When purchasing, only allowed you to select a section, not rows or seats. No confirmation from Fevo about what seats I may have. Fevo Need Help buttons directs you in circles and I have no purchase I need help on because it doesn't show in my account. Support email tells me to do the same steps in a circle with no way yo actually contact fevo. Ghost Pirates won't reply to messages or emails. I want confirmation of my tickets from Fevo now.

  Business Response

  Date: 11/28/2022

  This buyer entered a work ***** address at the time of purchase. The ***** address was either incorrect or blocked our ***** communications with them. The "Need Help" button is a pretty straight forward way to send a message but if a buyer logs in with their phone number, they need to enter an ***** address to send us a message. Regardless, we located this buyer's purchase and we have contacted the team ticket office to have the ***** address changed from the ************* address to the gmail address used to make this complaint. We also forwarded the buyer the buyer's confirmation ***** from the .gov ***** to their gmail address. If this buyer has any other questions, they can login at MyFEVO, click details on their order and click the Need Help button.

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for tickets to two *** events and they have been charged to my credit card already but there is no transaction record of either on the FEVO site and I have not received any updates on them. There is also no way to contact FEVO directly about it, so here we are ...The orders were placed on Nov. 23. They are for Florida Panthers vs. Los Angeles Kings on Jan. 27, 2023 (3 tickets Section 124, $97.40) and for Florida Panthers vs. San **** Sharks on Thursday, Feb. 9 (1 ************ Level, $18.40). I did place several other orders through Fevo on different events on the same day and they went through fine. These didn't. I want these tickets transferred to my Ticketmaster account the way the other ones did. Pretty simple. Let's get this done and I'll be happy to remove the complaint. If Fevo can't follow through, I'll take a refund ... but will not remove this complaint. If they fail to do either promptly, I will be taking further action against them and contacting the Florida Panthers front office and Ticketmaster to let them know about this.*******************

  Business Response

  Date: 11/28/2022

  Reaching FEVO's customer support can be done by clicking the yellow "Customer Support" button at the top right of our homepage, or by clicking the "Order Support" link in the footer of every page on our website. With that said, we researched this buyer's multiple purchases and discovered that they entered 3 different email addresses while making their purchases. They 2 missing orders referenced in this complaint were attached to an email address that didn't include the numbers in their correct email address and then another order not referenced here said gmaail instead of gmail. We have contacted the ticketing office to have this buyer's typos corrected. Once the ticket office fixes those errors entered during checkout, this buyer will have full access to all of their purchases. If the buyer has any other questions they can login at MyFevo.com, click details on one of their orders and select the Need Help button.
  

  Customer Answer

  Date: 11/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. ... Fevo, I did reach out to BBB this past weekend before this was posted to try to get them not post, but not sure anyone read or saw that message. Sorry for all the confusion. I would have contacted you directly but there way to do that or I would not have taken this step. Please ensure that all links are working properly on your site. Also, very difficult to type into several fields on the order form. Kept adjusting text ... may have inadvertently wiped out some email address entries. 
  
  Sincerely,
  *****