Event Ticket Sales
Headout Inc.This business is NOT BBB Accredited.
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Complaints
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought train tickets from the airport. The train wasnt running when we arrived. I have attempted to get a refund but have been told to wait ***** hrs for the past 6 days.Initial Complaint
08/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Used the company Head Out to book tickets to ************. Tour operator canceled and the whole site is a scam. You cannot reach customer service.We showed up for our tour and the souvenir shop owner informed us that the tour was now at 11, and to come back then! Its a hoax and ruined pur once in a lifetime experienceInitial Complaint
07/15/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have purchased the tickets from headout website. they have made their website, www. pradomeseumtickets.com,looking like the official ***** museum website, which is greatly misleading people. in the meantime,without any indication, mislead people think their audio guides as the official guide,which is not and i will not use it. when I realized that I was cheated, they refuse to refund the two tickets. I will like them to refund the two audio guides.Customer response
08/09/2024
Better Business Bureau:
At this time, I have not been contacted by Headout Inc. regarding complaint ID ********.
Sincerely,
***************Initial Complaint
07/01/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
We attempted to cancel our tickets WITHIN the hour of booking because of an unforeseen emergency. They refused. Theyre thirst of holding onto every dollar has caused a complete lost of a returning customer. How shortsightedCustomer response
07/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*******************************
Initial Complaint
06/20/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I booked the London eye for Thursday, June 27, 2024. I put in the correct dates and when the email came confirming the reservations it stated June 20. We will not leave for ****** until June 23. This was not my mistake. It was the businesses mistake and they will not correct it.Initial Complaint
05/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This business fraudulently charged my bank acct for 175. I contacted them and tried to get it returned only to be told that they wouldn't return my money. I had never even heard of this company. They are barking people on ******** and I believe that's where the fraud started.Initial Complaint
04/15/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The business fraudulently charged my card without an authorization and would not refund me with I made them aware that I did not order tickets from them as soon as I found out.Initial Complaint
02/20/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased 3 tickets for **** admission for me and my 2 kids. Headout is who you pay **** to order online. When I placed the order for $240.00 with Headout they processed my order but it was for **** in ******* and not **** in *******. Immediately after payment I seen this error and contacted head out and they refused To refund me so I could book again for **** ******* instead of **** *******. The said no refunds and it was their policy. I explained to them I ordered minutes ago and need to change the **** state since I live in ******* not ******* and they offered me a ***** digital wallet refund only. Tickets for *************************** Admission Tickets - 1-Day General Admission (Booking ID: ********Business response
02/20/2024
Hey,
I'm very sorry for the experience you've had with us ??. I agree that this isnt ideal.
I completely understand where youre coming from, but, unfortunately, we are bound by our strict no-cancelation policy and there really is no leeway for us to cancel/reschedule <delete as applicable> your booking at the moment. You will notice that this has also been highlighted on the booking page.
Unfortunately, in your case, I will not be able to issue a full refund. However, I'd love to offer you a partial refund in the form of Headout credits to use on your next booking with us, and I have sent you an email confirming the details. I hope this helps brighten your day a little? ??
In the meantime, we are working hard to introduce a much more flexible cancellation policy for most of our experiences as soon as we can.
If you have any questions, just reply to our email and well take care of it!
~ ****Customer response
02/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:Headout never provided me the correct tickets to my venue. They sold me **** ******* and I needed **** *******. I called, texted, emailed, and live chatted and no one was able to cancel my tickets and rebook with the correction. Headout is offering me a ***** credit for their website? I do not want that. I paid $2***** for these tickets, what kind of offer is $***** to your website store! I want a refund of my credit card. I filed a chargeback and have submitted a FTC trade complaint. I am also opening a dispute case with the ******** attorney's office Monday if this is not resolved by then. There are over 500 bad reviews on Headout using ****** search.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*********************
Business response
03/18/2024
Hi *****,
After a critical analysis of your case again, we have come to a conclusion that the above case is not liable for a full refund based on our terms of service and fulfillment policies. However, you can use the same tickets any time within the next 6 months.
Please note that we have mentioned the venue address on our website, please find the screenshot attached below. I understand your situation, but we are unable to issue refunds due to our partners' strict policy as mentioned on the website.
However, after reviewing your case, we are pleased to offer Headout Credits worth 50% of the amount paid to your digital wallet or 25% partial refund to your bank account. Please let us know how you would like to proceed with the same.
Additionally, use code "********" for an 10% discount up to "$30" discount on your next reservation from Headout.
Warm regards,
Team Headout
Still have questions? Chat with our 24/7 support team HERE. We're just a ping away!Customer response
03/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
Headout is a ripoff scam site. Buyer beware doing business with these people. They incorrectly processed my tickets and refused to assist in changing them. They hide behind their terms of service and do not care about doing what is right they want to hold every ***** of their profit.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*********************
Initial Complaint
02/05/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Fraud on my Credit cardBusiness response
02/20/2024
Hey *****,
I'm very sorry for the experience you've had with **. ??
Id love to help resolve this for you as quickly as possible. Could you please send an email to ******************************** with the name used to make the booking and your reservation number, so that I can locate your booking?
Once I have this, Ill work on getting this sorted for you as quickly as possible.
Thank you for your patience! ??
- ****Initial Complaint
01/10/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I used Headout to book tickets for ************* in ****** for the afternoon on Sept 17, 2023. I purchased 6 tickets and they did not send me the tickets until 24 hours before the event. They sent me the wrong ticket entry times according to what we booked. They also lied and said that I could trade my vouchers in for another time, however this was not the case. I have the chat documents with the company verifying that I could exchange my tickets for the correct entry time. However at the entry gate, they would not accept my tickets or exchange them for another time. I contacted the company and they would not refund the tickets. They just kept the money!Business response
01/25/2024
Hey,
Im so sorry for the experience youve had with us. ?? This is not as per our usual standards and Ive spoken to the concerned teams to ensure it doesnt happen again.
To try and make things right, Ive initiated a full refund to your card, which should ************** the next 3-5 working days.
Ive also emailed you a special coupon code for you to enjoy a discount on your next booking with us. I hope this brightens your day a bit! ?
If you have any questions or concerns, just reply to our email, and Ill take care of it! ??
~ Rave
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Customer Complaints Summary
53 total complaints in the last 3 years.
24 complaints closed in the last 12 months.
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