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Business Profile

Event Ticket Sales

Headout Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

This profile includes complaints for Headout Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Headout Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 53 total complaints in the last 3 years.
    • 22 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/05/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction date: 1/24/25 Amount I paid: $127.26 My credit card company declined the purchase of my tickets. Headout committed to provide me with tickets within 30 min. They continued to run my credit card for 55 minutes until it went through.I had already purchased the tickets with a different card a through a different merchant because my credit card company declined the purchase of these tickets. 55 minutes later I got an email with the tickets. Headout refuses to refund tickets that were declined and that were promised to be delivered in 30 minutes. Headout continues to tell me I can't cancel my tickets. I'm not trying to cancel them, they were never an approved purchase. I'm asking for a refund for tickets my credit card company didn't approve the purchase of.

    • Initial Complaint

      Date:12/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought train tickets from the airport. The train wasnt running when we arrived. I have attempted to get a refund but have been told to wait ***** hrs for the past 6 days.

    • Initial Complaint

      Date:08/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Used the company Head Out to book tickets to ************. Tour operator canceled and the whole site is a scam. You cannot reach customer service.We showed up for our tour and the souvenir shop owner informed us that the tour was now at 11, and to come back then! Its a hoax and ruined pur once in a lifetime experience

    • Initial Complaint

      Date:07/15/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased the tickets from headout website. they have made their website, www. pradomeseumtickets.com,looking like the official ***** museum website, which is greatly misleading people. in the meantime,without any indication, mislead people think their audio guides as the official guide,which is not and i will not use it. when I realized that I was cheated, they refuse to refund the two tickets. I will like them to refund the two audio guides.

      Customer Answer

      Date: 08/09/2024

      Better Business Bureau:

      At this time, I have not been contacted by Headout Inc. regarding complaint ID ********.

      Sincerely,

      ***************

    • Initial Complaint

      Date:07/01/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We attempted to cancel our tickets WITHIN the hour of booking because of an unforeseen emergency. They refused. Theyre thirst of holding onto every dollar has caused a complete lost of a returning customer. How shortsighted

      Customer Answer

      Date: 07/01/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *******************************



       

    • Initial Complaint

      Date:06/20/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked the London eye for Thursday, June 27, 2024. I put in the correct dates and when the email came confirming the reservations it stated June 20. We will not leave for ****** until June 23. This was not my mistake. It was the businesses mistake and they will not correct it.

    • Initial Complaint

      Date:05/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business fraudulently charged my bank acct for 175. I contacted them and tried to get it returned only to be told that they wouldn't return my money. I had never even heard of this company. They are barking people on ******** and I believe that's where the fraud started.

    • Initial Complaint

      Date:04/15/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business fraudulently charged my card without an authorization and would not refund me with I made them aware that I did not order tickets from them as soon as I found out.

    • Initial Complaint

      Date:02/20/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 3 tickets for **** admission for me and my 2 kids. Headout is who you pay **** to order online. When I placed the order for $240.00 with Headout they processed my order but it was for **** in ******* and not **** in *******. Immediately after payment I seen this error and contacted head out and they refused To refund me so I could book again for **** ******* instead of **** *******. The said no refunds and it was their policy. I explained to them I ordered minutes ago and need to change the **** state since I live in ******* not ******* and they offered me a ***** digital wallet refund only. Tickets for *************************** Admission Tickets - 1-Day General Admission (Booking ID: ********

      Business Response

      Date: 02/20/2024

      Hey, 
      I'm very sorry for the experience you've had with us ??. I agree that this isnt ideal.
      I completely understand where youre coming from, but, unfortunately, we are bound by our strict no-cancelation policy and there really is no leeway for us to cancel/reschedule <delete as applicable> your booking at the moment. You will notice that this has also been highlighted on the booking page. 
      Unfortunately, in your case, I will not be able to issue a full refund. However, I'd love to offer you a partial refund in the form of Headout credits to use on your next booking with us, and I have sent you an email confirming the details. I hope this helps brighten your day a little? ??
      In the meantime, we are working hard to introduce a much more flexible cancellation policy for most of our experiences as soon as we can. 

      If you have any questions, just reply to our email and well take care of it!
      ~ ****

      Customer Answer

      Date: 02/23/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      Headout never provided me the correct tickets to my venue. They sold me **** ******* and I needed **** *******. I called, texted, emailed, and live chatted and no one was able to cancel my tickets and rebook with the correction. Headout is offering me a ***** credit for their website? I do not want that. I paid $2***** for these tickets, what kind of offer is $***** to your website store! I want a refund of my credit card. I filed a chargeback and have submitted a FTC trade complaint. I am also opening a dispute case with the ******** attorney's office Monday if this is not resolved by then. There are over 500 bad reviews on Headout using ****** search.

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************




       

      Business Response

      Date: 03/18/2024

      Hi *****,
       
      After a critical analysis of your case again, we have come to a conclusion that the above case is not liable for a full refund based on our terms of service and fulfillment policies. However, you can use the same tickets any time within the next 6 months.
       
      Please note that we have mentioned the venue address on our website, please find the screenshot attached below. I understand your situation, but we are unable to issue refunds due to our partners' strict policy as mentioned on the website.
       
      However, after reviewing your case, we are pleased to offer Headout Credits worth 50% of the amount paid to your digital wallet or 25% partial refund to your bank account. Please let us know how you would like to proceed with the same. 
       
      Additionally, use code "********" for an 10% discount up to "$30" discount on your next reservation from Headout.
       
      Warm regards,
      Team Headout
       
      Still have questions? Chat with our 24/7 support team HERE. We're just a ping away!

      Customer Answer

      Date: 03/19/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

      Headout is a ripoff scam site. Buyer beware doing business with these people. They incorrectly processed my tickets and refused to assist in changing them. They hide behind their terms of service and do not care about doing what is right they want to hold every ***** of their profit.  

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************




       

    • Initial Complaint

      Date:02/05/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fraud on my Credit card

      Business Response

      Date: 02/20/2024

      Hey *****,

      I'm very sorry for the experience you've had with **. ??

      Id love to help resolve this for you as quickly as possible. Could you please send an email to ******************************** with the name used to make the booking and your reservation number, so that I can locate your booking?

      Once I have this, Ill work on getting this sorted for you as quickly as possible.

      Thank you for your patience! ??

      - ****

    Headout Inc. is NOT a BBB Accredited Business.

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