ComplaintsforSeatGeek

• Initial Complaint

  07/28/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Placed an order with SeatGeek on July 27, 2021 (order # ***********). My money was taken but I never received my tickets. I have been on and off the phone with customer support for over 5 hours. I WANT A FULL REFUND. I WILL NEVER PURCHASE FROM SEATGEEK AGAIN.

  Business response

  04/17/2022

  Hi there, 
  
  I see that this matter was already resolved with our customer service team. A 100% refund was issued in accordance with our Buyer Guarantee. 
  
  Best wishes, 
  SeatGeek CX Team

• Initial Complaint

  07/28/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased tickets for 968 dollars to the rolling loud concert in ***** ** for my son. They have a buyer guarantee that tickets would be on time and when I called the day He was traveling to ** bc the ticket was not here they told me he could use the order number at the gate and be allowed entrance which wasnt true. He had to buy another ticket for 450 dollars. Ive called numerous times to be hung up on, left on hold, and told a supervisor would call me back. I havent been able to speak to anyone who can help and no emails returned. Without ever actually speaking to someone they refunded only 100 dollars. 2 other people I traveled with also had to buy another ticket but they refunded them the entire amount not just 100. They sold me something I couldnt use and refuse to refund or Even talk to me. Order number***********. Tracking number ******************. The ticket arrived at my home the day before the concert and an hour after I landed in *******. Couldnt use numbers at gate.

  Business response

  04/14/2022

  Hi there,
  
  Per our Buyer's Guarantee, we do guarantee that tickets are delivered in time for the event. Since many tickets are delivered within ***** hours of the event, we encourage customers to choose a delivery address close to their event if they are traveling, as we do not accommodate travel plans. We have already partially refunded this order for $100 as a courtesy. Because the tickets were delivered on time per our terms of service, we will not be refunding this order further.
  
  Best wishes,
  SeatGeek CX Team

• Initial Complaint

  07/28/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In June I was to go see a reggae band called Random Test Reggae.But the concert was called off because of rain.I asked a dozen times to have my money returned.I have not yet received anything.

  Business response

  04/19/2022

  Hi, *****
  
  While looking into your inquiry, we see that you were refunded in full on 7/29/2021. For that reason, we consider this matter resolved. 
  
  If you have any further questions, please reach out to us at [email protected]. We will be glad to assist. 
  
  Best wishes, 
  CX at SeatGeek

• Initial Complaint

  07/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  While making a purchase of tickets from the website, my order went through twice leaving me with twice as many tickets as I attempted to purchase. I was charged twice because of this. I reached out to seat geek and they told me they could only provide me with site credit that would expire within a year. Considering this would lock seat geek into more of my money in the future because of their website's failure, this would be totally unethical and illegal. All I want is to exchange the tickets that I never intended to order for a full cash refund. The company has refused to do so.

  Business response

  04/28/2022

  Hi there, 
  
  I see that this matter was already resolved with our customer service team. A 100% refund was issued for this case.
  
  Best wishes, 
  SeatGeek CX Team

• Initial Complaint

  07/27/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On June30 2021 I purchased two tickets to the ******************************** show for December 4 2021 They charged my discover card $603.84 for the tickets I never got a email conformation they dont respond to my emails

  Business response

  03/31/2022

  Hi ****, 
  
  While looking into your inquiry, it seems the reason there was never a confirmation email sent for your order, was that the email provided at checkout was a typo'd email. 
  
  It does look like you got in touch with our customer support team, and they were able to get in touch with the seller of your tickets to retransfer them to your correct email, and provided proof of transfer directly from the seller. Once that was sent, we received no additional outreach. We consider this matter resolved. 
  
  If you have any questions, please reach out to us at [email protected]. One of our customer representatives will be glad to assist. 
  
  Best Wishes,
  CX at SeatGeek

• Initial Complaint

  07/26/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Due to covid the concert (***************) was canceled and Seat Geek responded on June 3rd 2021, the refund would be issued in next six weeks. I emailed last week with no response and now it has been 8 weeks since they notified me of the cancelation. This is out right fraud, I am seeking complete refund on my card immediately. This company has had more than enough time to resolve this matter.Seat Geeks Order Details Order *********-******* Sale dateDecember 15, 2019 05:06 PM EventMaroon 5 with *************************** ******************* ***********, ** TimeThu, Aug 27, 2020 at 7:30PM Purchase price of two tickets = $346.64

  Business response

  09/02/2021

  Hi there, 
  
  I see that this matter was already resolved with our customer service team. A 100% refund was issued in accordance with our Buyer Guarantee. 
  
  Best wishes, 
  SeatGeek CX Team

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩