Complaints

This profile includes complaints for SeatGeek's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SeatGeek

  902 Broadway FLR 10 New York, NY 10010

• 

  SeatGeek

  400 Lafayette Street, 4th Floor New York, NY 10003-6900

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not realize my promo code expired on 4/1/2025. No notification was sent to inform me of the upcoming expiration prior to 4/1/2025. The original email about the promo code was from 4/6/2024. I tried to apply the promo code on 4/5/2025 and the code was missing. I should have had until 4/6/2025 to use the promo code if the promo code is only valid for 12 months.

  Business Response

  Date: 04/12/2025

  Hi There,

  The original promo this customer is referring to was initiated on back in March of 2024. Since then the customer has purchased new orders and requested returns for the same promo 5 separate times. In addition, the promos, which are good for an entire year, have also been allowed to expire and reinstated as a courtesy for this customer previously. With their most recent refund request on 4/1/24, this was done through our automated system utilizing our now sunset program SWAPS. That process is fully automated and the refund was applied the same day, meaning the customer's promo expired on 4/1/25, not 4/6/25. Given the customer has used this program multiple times, they were fully aware of how it functions and the timing of the email not being indicative of the promo's timelines.

  As a final courtesy, this customer's promo has been fully restored to their account and is set to expire on 4/9/2026. We will not be able to replenish this code for any additional time, as they're intended to be use or lose. Additionally, we will not be able to honor any refunds on future orders purchased using this code, unless the event is cancelled, or the tickets are never received and we're able to verify an internal issue where the customer will be covered by our buyer's guarantee. 

  We hope this info is helpful, and consider this matter resolved. For any additional assistance, please reach out to *******************************************************.

  Best,

  CX at SeatGeek

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *******
  
  
  
   
  
  

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets for a football game on SeatGeek.com. When I went back to confirm my tickets on my account, I saw that there were two sets of tickets for the same game. I only purchased one set of tickets. I tried to get support, but the only support provided is by a chatbot. There is no phone number available.

  Business Response

  Date: 04/11/2025

  Hello there,

  This customer placed the first order for *************** at **************** Football on 4/9/2025 at 8:46 AM CST. There were a couple of errors with the customer's payment method where the order didn't initially go through, but finally did at 8:46 am. The customer was sent a confirmation email for this order. They placed a second order the same day at 9:21 am CST that went through without an issue. They were also sent a confirmation email for this order, and they opened both emails after the second order was placed.

  Because we understand that mistakes happen, we'e happy to help! We have an agent reaching out to the customer to further assist and provide a resolution in the form of buying back the duplicate tickets in exchange for a 100% cash refund as a 1 time only courtesy. 

  We hope that this is helpful, but if there are any other questions or concerns, we can be reached at *******************************************************

  Best,

  CX at SeatGeek

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *** *********
  
  
  
   
  
  

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a parking ticket for an event. Problems with ticket being accessible once seller transferred ticket. Are giving me the run around pointing fingers at Ticketmaster. Nothing is wrong with my account on Ticketmaster. When asked for a resolution, I keep getting the run around and no one helps. They ******* the money from the buyer and protect the seller. I have not received anything from SeatGeek other than the run around.

  Business Response

  Date: 04/12/2025

  Hi There,

  This customer was experiencing issues receiving these tickets related to the email address that they were using and their Ticketmaster account. This is an issue that we don't encounter often, but are familiar with. The assisting agent provided the correct workflow in asking for an alternative email to have the seller transfer the tickets to. We raised the issue to the seller and were waiting on a response. Before we were able to follow up with an update, the customer found a workaround using a friend's account, and reached out stating they would never use the platform again.

  We totally understand the customer's frustration in having issues getting a product that they paid for, and not totally understanding the scope of what's going wrong. We appreciate the direct feedback on how we can make the process more transparent and easier to understand for next time, while also stating that this issue while unfortunate, was not on SeatGeek's end. Though this order encountered a hiccup, the majority of orders go on without a hitch and we'd love the chance to earn their service again. As a courtesy, we've applied a ***** credit to this customer's account towards a future purchase if they ever change their mind and decide to give us another chance. 

  We consider this matter resolved, but should any further assistance be required, we can be reached at *******************************************************.

  Best,

  CX at SeatGeek

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *********
  
  
  
   
  
  

• Initial Complaint

  Date:04/07/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased concert tickets on 1/19/25 for a concert on 4/7/25. The tickets were confirmed same day and I was to receive the tickets for download via email within 24 hours of the event. I contacted SeatGeek via chat at 5pm to request my ticket email be resent. After ************************************************************** the seller had not sent the tickets and they had until 6:40pm to send the tickets. At that time, if the seller had not sent the tickets, I would be entitled to a refund or new tickets. At 6:45 I called the general customer service line since I had not received an update. I stayed on hold for ****************************************************************** 2 tickets would be in my inbox in 30 minutes. 30 minutes later, he called me back to say the tickets were gone. This happened a second time as well. I do not believe they were ever going to honor the buyer's guarantee of sending me new tickets. By the time the second set had fallen through, the event had started. I wasted 4 hours of my time on the phone/compute just waiting for their team and find this completely unacceptable. Their buyer's guarantee policy should be audited as I do not believe replacement tickets are provided.

  Business Response

  Date: 04/12/2025

  Hi There,

  We understand that not receiving something that you paid for is a frustrating experience, and one that would alter trust with our company. We'd love to provide further clarification into what actually occurred here. Addressing your concerns head on; the Buyer's guarantee fully covers purchases in the event that the event is cancelled or the tickets aren't received. We promise to make it right with either replacements OR a refund. We're very clear about the fact that the resolution can be either or. You communicated that you preferred replacements, and so we worked on the back end to try and secure tickets within our policy scope that would be considered equal or better to what was originally purchased. There were some options available, and this is what was communicated to you, However, as we're dealing with a live market the tickets we were hoping to secure were purchased before we were able to secure confirmation of the replacements being approved by you. (We have to have the customer's approval before we can secure the replacement order) So while offered, the replacements were never a guarantee. 
  
  Once there were no available listings left ton consider within policy, we did move to fully refund this order, and provide an additional 20% promo (20% of the original order's total) to your account. 

  We do consider this matter resolved, but if any other assistance is needed, please reach out to us at *******************************************************.

  Best,

  CX at SeatGeek

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ******
  
  
  
   
  
  

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 25 2024 I purchased three concert tickets in the amount of $1271.19 understanding that they were "Returnable tickets before July 27" with their claim of "Ticket returns without the nonsense." See photos.I initiated the return and returned the tickets promptly as instructed. See proof in photos. I received an email promising a promo code worth $1271 that I could redeem for that amount in one single transaction within one year of the purchase. These are not the "no nonsense" terms claimed on their website.I emailed the company several times as I cannot find a phone number to call. I stated that I would like a refund and I received no response. Nor have I received, to this date, the "promo code" promised to be added to my account as stated in their emails. See screen shot. I have attempted again to contact customer service, however they make it exceedingly difficult to reach a live person. I would like a refund of $1271.19 as SeatGeek has not upheld any part of our transaction.

  Business Response

  Date: 04/12/2025

  Hi There,

  The customer utilized our now sunset program SWAPS to return their tickets and agreed to receive a promo in return. This promo was automatically processed once the tickets were relisted on 6/26/24. The promo was removed from the account due to a dispute being opened on the order on 8/4/24. Because we were able to prove that the original promo had been processed as promised, the dispute was settled in our favor, and no other action was taken in the matter on our end. 

  As a courtesy, we've reapplied the promo code to the customer's account, which will expire on 4/12/26. We are unable to convert this promo to any sort of cash payment.

  We consider this matter resolved, but please reach out to us at ***************************** if any other help is needed.

  Best,

  CX at SeatGeek

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two tickets on March 21, 2025 to the Sleep Token: Even in ******* tour taking place on September 20th, 2025 at ********************** in **********, **. I understood that I was purchasing tickets from a third-party platform but I have only used once before. After purchasing the tickets I started seeing online that all tickets to that event/venue were only valid through Ticketmaster. Ticketmaster states that tickets are not transferable (besides 4 states that have their own laws). I am not understanding how the tickets can be sold on a third-party platform will be valid if they are not transferable besides through Ticketmaster Official Ticket Exchange though. I have filed an official Merchant Dispute with ********** that I used to purchase the tickets to help get this resolved. I attempted to reach out to SeatGeek but there is almost no way to contact them directly. I started a chat to send them a message and never received any response to my questions. I just want a cancellation of the order and full refund or explanation and 100% guarantee that the tickets will be delivered valid even though Ticketmaster is stating they are not transferable for that specific event/venue.

  Business Response

  Date: 04/14/2025

  Hi There,

  We understand your anxiety concerning this event given the information you were provided with. We're more than happy to explain the way secondary ticketing works to help ease your worry. Though yes, you purchased the tickets through a platform that is not the primary provider for the event, this is a common occurrence and does not affect the legitimacy of the tickets you will be provided with. We service thousands of events via our secondary platform, and every order is covered by our buyer's guarantee an an extra layer of security. It states that if the tickets are not received, or if the event is cancelled, we will provide a 100% cash refund, plus an additional 20% in promo credit OR replacement tickets of equal or better value at no additional cost to you. 
  
   Your order will be fulfilled directly via Ticketmaster's platform to your Ticketmaster account, so your tickets will be available and scanned directly from Ticketmaster. This is no different than a transfer from a friend for example, and is a completely valid method of fulfillment utilized across ticketing companies when they sell tickets through their own secondary markets. All this to say, that we assure you, your tickets will be fulfilled on time, and you'll be able to get into your event without an issue! Issues are rare, but should you encounter one, we'll swoop in ready to make it right. Guaranteed! 

  We hope this is helpful, but should you need any clarification or further assistance, you can respond via your active email thread with us, or reach out to *******************************************************

  Best,

  CX at SeatGeek

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** *******
  
  
  
   
  
  

• Initial Complaint

  Date:04/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sold tickets on website . Cant contact anyone to collect the money

  Business Response

  Date: 04/08/2025

  Hello *****,
  
  Thank you for giving us the opportunity to review and acknowledge your concerns as our fans experiences are of utmost importance to us. Ive read through this matter and will address your questions and concerns as they relate to SeatGeeks policies. While I was not able to locate your SeatGeek account based on the information you provided, I would be happy to explain our payout process. 
  
  SeatGeek releases payment 24 hours after the event takes place. From there, your bank can take an additional 3 to 5 business days to complete the disbursement our direct deposit to your bank account. 
  
  If you still havent seen your payout on your statement within that timeframe, I recommend double checking that your payout details were entered correctly and re-entering if necessary. Once you do so, our system will automatically re-send your payment. In some cases, you may be asked to submit verification documents and if that is the case, you'll receive an email with further instructions. 
  
  Thank you again for allowing our team to review your concern. Please feel free to reach out to hi@seatgeek with any further questions.
  
  Sincerely,
  SeatGeek CX Team

• Initial Complaint

  Date:04/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought tickets months ago to the ************** home opener. The Tigers require you to link your seat geek account to the *** ******** app to get into the game and the seat geek app keeps giving me an error message when syncing seat geek with my *** acct. The game is tomorrow and I wont be able to access tickets on the *** ******** app.

  Business Response

  Date: 04/08/2025

  Hello ***********, 
  
  Thank you for reaching to us so we can address this. 
  
  The *** ******** app account you are attempting to link to your SeatGeek account has not yet been fully linked. The *** account is associated with a different email address than the one you are using for your orders and your SeatGeek account. 
  
  In order to correctly link your account, please follow these steps. 
  Log in to your *** ******** account
  Click into your account personal information
  Under your email, you should see the option to add a secondary verified email address
  Add the email address you are using for your SeatGeek account and verify it
  You will then be able to see tickets purchased under both emails. 
  
  Your tickets will also automatically display on your SeatGeek account regardless of your linking status when the event is within 24 hours. 
  
  We consider this matter resolved, but if you need further assistance please reach out to us at *******************************************************
  
  Best wishes,
  SeatGeek CX Team

• Initial Complaint

  Date:04/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SeatGeek website link sold me the wrong game/date. I had clicked on todays game, Thurs. March 27th and it sold me a ticket for Friday March 28th. I had to purchase another ticket for *****. March 27th. Please kindly issue a refund. Thank you,****** ****** ************

  Business Response

  Date: 04/08/2025

  Hello ******, 
  
  A member of our team is reaching out to via email. 
  
  Please be on the lookout for an email from our team to resolve this issue. 
  
  Best wishes,
  SeatGeek CX Team

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On march 24th, I sold two tickets on seatgeek for a baseball game. The tickets were sold and I have not received my payout for the sale of the tickets.I have attempted to contact customer service and they have not responded. I am owed money from seatgeek.

  Customer Answer

  Date: 04/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *** *