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Business Profile

Event Ticket Sales

StubHub, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Reviews

Customer Review Ratings

1.38

Average of 1,931 Customer Reviews

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Review Details

  • Greg S

    Date: 11/13/2022

    Do not use Stubhub to purchase tickets.Third party service and customer service is a joke.You are better off purchasing from the authorized ticket seller rather than purchase tickets twice so you can actually attend the event.Last minute tickets might not arrive until after the event starts and you have purchased tickets at the door (personal experience). No chance of a refund. I donated almost $200 for a life ******* Good luck ??

  • Gina P.

    Date: 11/12/2022

    They did not ever send me my tickets instead on the day of concert gave me a refund highly disappointed

  • Kelly M

    Date: 11/10/2022

    Where do I begin? Okay I ordered six tickets to a Broadway show in ********. I live in **. It was a 4.5 hour ride. I had been calling for WEEKS leading up to the show and kept being told, "oh we have to wait for the seller." The last time I was given was 10 am THE *** OF! I was already on the road and practically halfway when I call to be told, "Oh the seller didn't deliver them and it's sold out so I'm just going to cancel your order." WTF?! I demanded a supervisor and he did call me back, but in the meantime I called the venue and discovered that my specific seats did not even EXIST! So obviously StubHub doesn't do their research and just accepts whatever nonsense their sellers are giving them. This company is horrible! Stay away!

  • Stephanie D

    Date: 11/04/2022

    At the end of September, I purchased (what I thought) was 2 GA tickets to a show. All they said was GA and there was no letter/number for row or seat. The venue is standing only so why would it. I then receive the tickets and surprise, they are fast lane tickets ONLY. I call and am basically told Sorry, Unless you have proof that when you purchased them that they didnt say fast lane, there is nothing we can do. Now why would I screenshot my ticket(s) before I buy it?? Idk ask stub hub. So then I call back a couple days later. I spent $300 on these and got scammed. After getting the run around from 3 different people, I spoke with a man who told me all I can do is re-list them. So I had him walk me through it step by step. When I got to the point where. I wanted to list them as fast lane only so no one else would get screwed. SURPRISE. There is no option for that. So then he tried & he couldnt figure it out either. I was then supposed to be issued a full refund. He told me hed add notes about this to my case and sent me to someone who supposedly was their refund department. I was satisfied and was going to call it a day. The woman in the refund department said it would take 3-7 business days which is typical so I didnt mind.And now, 3 weeks later as of yesterday, I still had no refund. No email about one, no money back to me. ***** So I called AGAIN. (keep in mind, I have talked to 5 people at this point). I talked to the rudest woman ever and I think its total c*** that theres no way for me to rate my conversation with one of their reps. *** kept me on hold for 10+ minutes just to tell me that there were no notes on my account and that a refund was not ever approved and wouldnt be happening. I asked for someone higher up because I spoke with 2 different people that confirmed my refund, but no one higher up exists. I hung up and called back and spoke with someone else that verified that I had notes and was able to get a refund. The company is a joke.

  • Keith W

    Date: 11/03/2022

    I purchased a ticket for a concert drove 4 hrs to get to the show and when I go to pull up my ticket it's not there turns out it was resold and I've been trying for a week to get my money back total scam

  • Colin O

    Date: 10/30/2022

    ************* Dont use!!!! I paid for 6 tickets to a ******* game. Almost $1,000 and we couldnt get in. I called and the woman on the phone said I cant help you just go to the ticket office and buy new tickets. How hasnt this website been closed down??

  • PABLOS V

    Date: 10/25/2022

    i purchased tickets from stub hub two years ago to see ********************* they were a gift for myn husband . the pandemic hit and of course the show was cancelled. stubhub contacted me and assured me that my tickets were going to be reserved and valid. Fast forward my show was this past weekend and stub hub sent me tickets via email with the wrong date and seating and price. the price of the tickets were not what i ordered and i called stub hub and there answer was we are a third party venue . we can offer you different tickets which were alot higher . i had to demand a refund and the customer service was un professional. i would never deal with stub hub again. buyers beware of stubhub.

  • Melissa G

    Date: 10/25/2022

    Do not use StubHub, its a scam. I bought tickets &when I got my tickets,they were not what I bought. I called customer ************** would not give me the tickets I bought even when I sent a screenshot of what I ordered & my order #. 1st & last time I use them. Nothing but a scam.

  • Tito E

    Date: 10/22/2022

    I purchased *********************** tix way back in early September hoping to avoid all the price gouging from resellers.But it was Stub Hub ! Yes, Stub Hub who cancelled my tickets, resold them to someone else, and tried to issue me credit toward another seat at an overinflated price. Stub Hub failed to resolve the issue.The price nearly quadrupled, so I was left with the only option I could afford which is a refund for my original purchase price. (Still awaiting my refund) Stub Hub will rip you off.Stub Hub allows this to happen. Stub Hub IS either incompetent or compliant.Would have rather just had the tickets I paid for in September. BUYER BEWARE If you buy tickets from Stub Hub early, they will likely cancel them weeks before the show and resell them to someone at a higher price.What makes things worse is that I had to reach out and hound them for answers and my refund which i am still waiting for. Stub Hub should be investigated.I will never even think about going through stub hub for events.

  • John L

    Date: 10/21/2022

    Sold front row ******************* for $1000 and because they gave me a shipping label with the wrong address on it I got charged $500 they took it directly out of my bank account (stole my money because of they made a mistake) now after figuring it out they said I have to wait 30 Day to get paid on my tickets and get my $500 back they stole I will never *** Stubhub again Vivid is 10x better !!!!!!!!

StubHub, Inc. is NOT a BBB Accredited Business.

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