Business ProfileforPeloton

My bike is less than 3 years old and for $2000 I expected it to last for years. My bike currently displays a white screen. I called Peloton support. The first guy I spoke to was no help. After multiple times being put on hold, I asked him if someone from Peloton can come and look at the bike. He said it's $160 for a technician and they're going to tell me I need to replace the monitor. He said my warranty is up and the monitor is $400. I told him this bike is basically new and for $2000 it should last more than 2 1/2 years. He basically said there's nothing else he can do for me. I called again to speak to some else. She had me send videos so she can try to troubleshoot. When I called back I spoke to now a third person. He said he reviewed the video and it looks like I'll need to replace the monitor. I said that's unacceptable I shouldn't have to replace the monitor already. He offered me 20% off and said there's nothing else he can do. I asked to speak to a supervisor. He said the supervisor will call me back in ***** hours. After waiting a week, I call now for a fourth time and speak to a new person. I tell her I'm waiting for a supervisor to call me. She tells me there was no request made for a supervisor to call and in fact my last phone call was not logged at all. After this a supervisor called me about an hour later. He tells me I need a new monitor and he can offer me 20% off. I again said I shouldn't need to replace the monitor on a new bike. How do I know after paying $400 to have it fixed it's not going to break again in a year. He said he has complete confidence in this product and if I get it fixed it will last for years. I said how can you have confidence in the bike lasting years once its fixed when a new bike didn't last.Even with normal wear and tear I shouldn't have to replace parts so soon. He told me he can schedule to fix my monitor at 20% off if that works for **** told him I am not ok with it and it's ridiculous for me to pay that much money.