Reviews

This profile includes reviews for Peloton's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Peloton has 19 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Peloton

  125 W 25th St Fl 11 New York, NY 10001-7232

• 

  Peloton

  152 Christopher St New York, NY 10014-2838

• 

  Peloton Interactive, Inc

  151 Bloor St W Toronto, ON M5S 1N5

• 

  Peloton Interactive , Inc.

  5050 Oakbrook Pkwy Norcross, GA 30093

• 

  Peloton

  754 758 Main St West Vancouver, BC V7T 0A5

Review Details

• Review fromJonathan S

  Date: 09/14/2022

  1 star

  Jonathan S

  Date: 09/14/2022

  Horrible customer service. DO NOT JOIN ********************** ONE CLUB. This is a scam to collective $150 for delivery fee, $145+ for a pair of shoes, and $70 for a Mat as well as $110/mo for a subscription. The bike won't arrive. Peloton commits to a 7 day window of delivery but has called me now 2 times to reschedule the delivery AGAIN. Their website continues to show that you can order a peloton and have it delivered within 7 days but they continue to have NO inventory available. Complete and utter consumer fraud. This is a class action lawsuit waiting to happen. Customer satisfaction ZERO PERCENT

  Peloton

  Date: 03/27/2023

  Hi, thank you so much for taking the time to leave a review, we really appreciate the feedback and were sorry to hear this. Were always looking for ways to improve our products, services and the experiences that we deliver to our Members, and we love building solutions based on your feedback! We will be sure to pass your comments on to the relevant teams. Please also note that our Member Support Team is always here to help and can be reached via email at ************************************* or via phone at ************.

• Review fromBryson J. L

  Date: 09/10/2022

  1 star

  Bryson J. L

  Date: 09/10/2022

  Worst service support ever. I have been reaching out every other day for nearly a month and keep getting forwarded on to someone else, now ******, and several other tech vendors all of whom have not reached out as promised to set up an actual service visit. I have a gym with five peloton bikes and all of them are experiencing issues for over a month with no resolve!

  Peloton

  Date: 03/27/2023

  Hi, thank you so much for taking the time to leave a review, we really appreciate the feedback and were sorry to hear this. Were always looking for ways to improve our products, services and the experiences that we deliver to our Members, and we love building solutions based on your feedback! We will be sure to pass your comments on to the relevant teams. Please also note that our Member Support Team is always here to help and can be reached via email at ************************************* or via phone at ************.

• Review fromKatrina D

  Date: 09/08/2022

  1 star

  Katrina D

  Date: 09/08/2022

  On 8/19/22, our Peloton treadmill was received and assembled. Unfortunately, it could not be calibrated. My husband and I were told that the safety key and handrails needed to be replaced. One week later, and another vacation day taken, the items were received and installed. However, the new assemblymen informed us that they did not know how to calibrate the tread or how to fix the tread if it did not work. They left and we called Peloton's Hardware Support team. Again, the treadmill could not be calibrated. At that point, our case was transferred to ****************, a customer representative I presume, who has been beyond difficult to work with. She offered us $88 in compensation, which comes nowhere close to our lost vacation time or monies spent in tips to the original assemblymen. Not to mention time off that will be needed to receive a replacement treadmill. **************** further refused to allow us to speak to a supervisor to confirm that $88 was Peloton's best offer or to even have our case simply transferred to another representative. I should mention that I've owned the bike for over a year and love it. In fact, the beauty of the bike is what caused me to want the treadmill. We feel forced to return the treadmill without a replacement because of Peloton's refusal to act in good faith at any point in this unfortunate situation.

  Peloton

  Date: 06/10/2024

  We apologize that this was your initial experience with the delivery of your Peloton Tread. After further investigating this matter, there were additional refunds posted to this Member's account to compensate for these inconveniences. This is certainly not the experience we strive to provide our Members. We have made significant improvements to our processes in regard to supporting our Members since this review was posted. We appreciate you providing this feedback so that we can continue to improve these processes. Also, thank you for being an important part of Peloton! 

• Review fromFrankie L.

  Date: 09/03/2022

  1 star

  Frankie L.

  Date: 09/03/2022

  Had an awful experience with peloton. Owned the bike for a little over a year and all of a sudden completely stopped working right after the warranty was up, tried contacting Peloton they sent us a wire which they charged us for to change that connects the monitor to the bike that didnt work they continue to charge me for the three months that the bike was down. Then I finally got them to send out a technician. Scheduling that was a nightmare in its own. Finally a week later a guy arrived in his personal vehicle no peloton shirt on or identification that said he worked for the company not a plastic ID or business card but had my phone number so obviously he was the guy. He comes into my home didnt even look at the bike and told me the bike was broken and we needed a new one theres nothing he can do I told him can you please check it out and see what you can do. He said that hes not allowed to do what hes going to do and took out the wires from the bike and taped them together with scotch tape. Obviously this was a defect of the bike and not something we did. I wasnt totally happy with the job it definitely couldve been fixed right I think he just didnt have the wire on him. However when walking out I tipped him 10$ Because at least he got it turned on even though I have scotch taped exposed wires hanging out of a the back. He then said the tip wasnt good enough and that was a 100$ job for scotch taping wires that took him 10 minuets and awkwardly wouldnt leave my house. He was not asking for payment on behalf of peloton he was trying to scam us on the side in our own house after he scotch taped wires using our scotch tape! Very uncomfortable that this guy knows where we live!Long story short totally unprofessional and highly doubt they do background checks on these random people they send into your home, nor do they seem to have any training. I would with out a doubt throw out the bike rather than let another tech in our home! DANGEROUS

  Peloton

  Date: 07/01/2024

  Thank you for providing this feedback, we will be sure to provide this info to the appropriate Team. The safety of our Members is a top priority and we apologize that this was not a pleasant experience for you. We will surely address this concern with our **************** so that this does not happen with our Members moving forward. 

• Review fromKeli H

  Date: 09/01/2022

  1 star

  Keli H

  Date: 09/01/2022

  Poor marketing practices I purchased my Peloton Bike in July 2020. In August 2022 I received an email offer to "add 24 months of protection today" for only $149. This sounded like a great deal. I called to purchase the extended warranty and customer service promptly signed me up. The next day I received an email with the actually Agreement which stated that warranty started on 7/7/21 (over a year ago!!). There was also a 30 day waiting period to be able to file a claim. So essentially I was only getting 9 months of coverage on a "24 month" extended warranty. No where in the email was this written, not even in the fine print. The sales rep didn't qualify this HUGE caveat when I called to purchase the warranty. Absolutely terrible marketing practice.Luckily, you can cancel with a full refund within 30 days of receiving the Agreement, which I did and was able to get my money back. But I wanted to write this to warn others of this poor marketing campaign and to let you know that you can call to cancel this warranty if you are surprised by the less than 24 month coverage time period.

  Peloton

  Date: 03/27/2023

  Hi, thank you so much for taking the time to leave a review, we really appreciate the feedback and were sorry to hear this. Were always looking for ways to improve our products, services and the experiences that we deliver to our Members, and we love building solutions based on your feedback! We will be sure to pass your comments on to the relevant teams. Please also note that our Member Support Team is always here to help and can be reached via email at ************************************* or via phone at ************.

• Review fromAsh B.

  Date: 08/17/2022

  1 star

  Ash B.

  Date: 08/17/2022

  Was in the process of buying the tread at the old price on 8/14. I was told I had a grace ****** until 8/19. Which I was thankful for because Im on vacation and did not have the correct card with me for payment. 8/15 I was informed the deal would only be able to be done on that day. Sales rep went *** and I couldnt get a hold of her to purchase. 8/16 she replied and informed me the grace ****** was over. Constantly changing prices on the customer is unethical.

  Peloton

  Date: 03/27/2023

  Hi, thank you so much for taking the time to leave a review, we really appreciate the feedback and were sorry to hear this. Were always looking for ways to improve our products, services and the experiences that we deliver to our Members, and we love building solutions based on your feedback! We will be sure to pass your comments on to the relevant teams. Please also note that our Member Support Team is always here to help and can be reached via email at ************************************* or via phone at ************.

• Review fromJamie S.

  Date: 08/15/2022

  1 star

  Jamie S.

  Date: 08/15/2022

  I would have to say less than 1 star- I received a peloton tread that was damaged- never actually used the product. Now over a month later I still am without a working tread but continue making payments. Terrible follow through on the customer service- they came and took my damaged tread without giving me a replacement. Multiple promises of delivery dates for the new tread swap but always cancel the day of the supposed delivery. So many lost days of work- waiting for the replacement tread that never is delivered and long hours on the phone trying to figure out what to do with no answers- I would not recommend!!!

  Peloton

  Date: 03/27/2023

  Hi, thank you so much for taking the time to leave a review, we really appreciate the feedback and were sorry to hear this. Were always looking for ways to improve our products, services and the experiences that we deliver to our Members, and we love building solutions based on your feedback! We will be sure to pass your comments on to the relevant teams. Please also note that our Member Support Team is always here to help and can be reached via email at ************************************* or via phone at ************.

• Review fromNegin M

  Date: 08/15/2022

  2 stars

  Negin M

  Date: 08/15/2022

  We got our bike+ delivered to us two days ago and I can't believe how come Peloton made 3 mistakes in one single order?! We ordered two pairs of shoes one women, size 38 and one men, size 44. Plus, a pair of 1 Lb. weights. They ALL came wrong!!! The shoes came in women size 39, men size 43, and the weights in 3 Lb.! I just don't understand how its even possible to make three mistakes in one single order?! It also didnt feel like its a new bike at all! It wasnt like they unboxed it in front of us. It could be someone elses returned bike. Clipping in and out of the bike is also extremely hard with Peloton shoes. I just end up leaving the shoes on the bike and just taking my foot out. Also, the handles wobble and no matter how hard we tighten the screws it still is not totally fixed in place. Other than these the bike is fun, and rides are very engaging.Worst part is Peloton declined to post this review because of not being compatible with their guidelines!!!!!

  Peloton

  Date: 03/27/2023

  Hi, thank you so much for taking the time to leave a review, we really appreciate the feedback and were sorry to hear this. Were always looking for ways to improve our products, services and the experiences that we deliver to our Members, and we love building solutions based on your feedback! We will be sure to pass your comments on to the relevant teams. Please also note that our Member Support Team is always here to help and can be reached via email at ************************************* or via phone at ************.

• Review fromAlicia D

  Date: 08/11/2022

  1 star

  Alicia D

  Date: 08/11/2022

  If I can add no stars I would. Peloton has the worst customer service I dealt with. Very disappointed and very disrespectful customer talking to you like your are dumb. Im not satisfied with them and they are no help and what you need. If I could I would return have other customers not purchased this product. Not worth the disrespect.

  Peloton

  Date: 03/27/2023

  Hi, thank you so much for taking the time to leave a review, we really appreciate the feedback and were sorry to hear this. Were always looking for ways to improve our products, services and the experiences that we deliver to our Members, and we love building solutions based on your feedback! We will be sure to pass your comments on to the relevant teams. Please also note that our Member Support Team is always here to help and can be reached via email at ************************************* or via phone at ************.

• Review fromMelissa B

  Date: 08/09/2022

  1 star

  Melissa B

  Date: 08/09/2022

  Short version...Bought a Peloton treadmill in May 2022 with a scheduled with *** delivery May 24th. After 3 voicemails and and two emails, I took off from work, waited all day only for a no show. *** said I wasn't scheduled. Had to reschedule and first available was July 12th. Told *** twice this was going upstairs. Two people showed up and said they needed four people to carry it upstairs. They called ***, took pictures, put it in their notes (I have a screen shot) and got their *** office on the phone to get a rush schedule in the next two days as my expensive treadmill was sitting in my hot garage. For the record, we live in ***** and the temps that week reached 110 degrees! I called *** and Peloton with both saying they will get this taken care of. Called Peloton on July 15th explaining *** sent me an email saying they are working on getting a team of 4, but wasn't sure when. Peloton said they would escalate the issue with ***. Called *** July 18th, told still working on finding a team of 4, called Peloton again and was given the same answer as before. Fast forward to today August 9, 2022 after a dozen phone calls and over 20 emails and still nothing! Treadmill is now scheduled for pick up and will take my business elsewhere! Please read all the reviews ( I wished I had) as *** is by far the worst company to deal with and shame on Peloton for not resolving the issue to keep a good customer. BUYER BEWARE!

  Peloton

  Date: 07/01/2024

  We apologize for this initial experience with completing the delivery and relocation of your Peloton Tread. We have made some changes to make these processes a bit smoother for our Members moving forward. This is certainly not the experience we strive to provide our Members. We value your time, and we understand how this is an inconvenience. We hope that you one day reconsider becoming a part of our Peloton family.